Hi Grahame,Your feedback is appreciated and it provides us with valuable insights. We are glad to hear that you found our hotel pleasant and our reception staff to your satisfaction. It is unfortunate, however, to learn that your stay was not completely up to your expectations due to the unavailability of some of our facilities. We understand how important it is for our guests to have access to all our amenities, such as the restaurant and the roof-top bar, throughout their stay. Your experience provides a vital perspective for us and we are taking note of your comments. We continuously aspire to provide a comprehensive range of services that cater to our guests' diverse needs and preferences. While we understand your hesitation about a future stay, we would like to assure you that at AMANO Grand Central & Hotel ROMY by AMANO, our primary goal is to provide our guests with the best possible experience. We hope to get another opportunity to serve you better and make your next visit more enjoyable.Best regards,

Hi Nazim,Firstly, I would like to take a moment to express my sincere apologies for the experience you had during your stay at our hotel. It is deeply unfortunate to hear that we were not able to meet your expectations this time.Your feedback is crucial to us, it helps us understand the areas where we need to focus our attention and make improvements. From your comments, it is clear that your experience with our reception services and room amenities was far from satisfactory. We want to ensure that our guests receive exceptional service and a comfortable stay, and I am sorry that we failed to provide this for you.The issue with the water charge is indeed a serious one, as the trust and transparency between us and our guests is of utmost importance. I am truly sorry for any misunderstanding that may have occurred.Furthermore, your remarks about the condition of the shower room are concerning. We strive to maintain a clean and comfortable environment for all our guests, and it appears we fell short in this instance.As for the issue of the blocked funds, I regret to hear about this inconvenience. I encourage you to reach out to your booking agency for assistance, as they should be able to provide a resolution in this matter.We assure you that we take your feedback seriously and will use it as a guide to make necessary adjustments and improvements. We hope that despite the unpleasant experience, you will give us another opportunity to demonstrate the high-quality service and hospitality we strive to provide to all our guests.Best regards,

Hi Scott,Your kind words about your recent stay at our hotel truly warmed our hearts. We are delighted to learn that the size of our room met your expectations and that you found its cleanliness satisfactory. Here at Hotel AMANO Grand Central & Hotel ROMY by AMANO, we always strive to provide comfortable and immaculate accommodations for our esteemed guests. Our central location is indeed ideal for those looking for easy access to public transportation, and we're glad you found this helpful during your visit.Your willingness to stay with us again is the highest compliment we could receive. We are thrilled to know that we were able to make your stay a memorable one and look forward to the opportunity of welcoming you back in the future.Best regards,

Hi Jack,I am truly delighted to hear that you found our location to be convenient during your visit to the city. Our hotel prides itself on being centrally located, allowing our guests to explore the city with ease and comfort while also providing a restful sanctuary when needed.Our location near the train station is indeed one of our many benefits, and we aim to provide a seamless experience for all our guests, whether they are in transit or here to enjoy the city. Your feedback is valuable to us and it's always a pleasure to hear that we have met our guests' expectations. We do hope that the rest of your journey was as enjoyable as your stay with us.We look forward to welcoming you back the next time you're in the city or are waiting for your next train journey.Best regards,

Hi Peter,It is delightful to hear that you found our location near the main train station convenient for your interrail journey. We understand the importance of a strategically placed accommodation for a seamless travel experience.It's equally heartening to know that you have classified us as a 'good all round hotel'. We strive to provide a comprehensive experience to our guests and your feedback reassures us that we are on the right track. We also appreciate your kind remarks regarding our breakfast service. Our culinary team takes pride in crafting a well-varied and tasty breakfast to kickstart our guest's day, and they will be pleased to know that their efforts resonated with you.We value your feedback as it encourages us to continue providing the quality service and amenities. We look forward to welcoming you back in the future for another enjoyable stay.Best regards,

HiYour concise yet meaningful review is greatly appreciated. It's truly heartening to hear that you found our location to your liking. Our hotel's position in the heart of the city, close to key landmarks and transportation hubs, is indeed one of the things we are proud of.In addition, your commendation on the cleanliness of our premises is equally gratifying. Our housekeeping staff is dedicated to maintaining the highest standards of cleanliness and hygiene, ensuring each guest receives a spotless and comfortable environment during their stay.Should you choose to visit us again, we promise to continue delivering the same level of service and comfort that impressed you on your recent visit. It would be our pleasure to welcome you back.Best regards,

Hi Sue,It's wonderful to hear that you found our hotel to offer great value and a perfect location for exploring Berlin. We believe in offering a prime location for our guests to experience the vibrant city life and culture that Berlin has to offer, and I'm glad to know that you could fully take advantage of this.Our team always strives to provide the best services and experiences for our guests and it's heartwarming to know that we were able to meet your expectations. We hope that your exploration of Berlin was as fulfilling and exciting as we aim for it to be for our guests.We look forward to the possibility of welcoming you back to either the AMANO Grand Central or Hotel ROMY by AMANO on your next visit to Berlin. Best regards,

Your positive remarks on our hotel's location truly warm our hearts. It's delightful to know that you found our proximity to various destinations highly convenient. Ensuring a convenient and comfortable stay for our guests is one of our top priorities.The area surrounding our hotel indeed offers a myriad of attractions and it's wonderful to hear that you had the opportunity to explore and enjoy them. We are humbled to have been part of your travel experience and we hope that the memories you've made here will bring you back to us in the future.Once again, thank you for your valuable feedback. Please do not hesitate to share any other aspects of your stay that you particularly enjoyed, as we are always eager to improve our guest experience.Best regards,

Hi diemtrang,Your succinct yet impactful review truly brought a smile to our faces. It's wonderful to hear that you appreciated the cleanliness of our property, as well as the convenience of our prime location. The proximity to key transport links, such as the subway and tram, is something we believe greatly enhances the stay of our valued guests.It is, indeed, our continuous endeavor to ensure that every guest feels comfortable and well-accommodated, enjoying the unique blend of sophistication and convenience that we strive to offer. Your words reinforce our belief that these efforts are well received by our guests.Moreover, reading that you intend to return is the highest compliment we could hope for. We eagerly look forward to welcoming you back and promise to make every effort to ensure that your future visits are as enjoyable, if not more so, than your recent one.Best regards,

Hi HO,I am genuinely sorry to learn about the discomfort you experienced with the air conditioning during your stay at our hotel. Ensuring the comfort of our guests is one of our highest priorities, and your feedback helps us identify areas where we can improve.In ideal circumstances, our rooms are designed to provide a comfortable and relaxing environment, with all the amenities working optimally, including the air conditioning. It's unfortunate to hear that this was not your experience. Your feedback will be shared with the relevant team to ensure we provide a more comfortable environment for our guests. While I am unable to provide a specific solution, I want to assure you that we take your comments seriously. We hope that despite this setback, you were able to enjoy the other elements of your stay. We strive to provide our guests with memorable experiences and hope to have another opportunity to welcome you back to our hotel.Best regards,

Hi Catherine,It's disheartening to learn that your recent stay at our hotel didn't meet your expectations due to the design of our shower room. We acknowledge that the privacy aspect is of utmost importance and we deeply regret any discomfort that this issue may have caused during your stay with us.Our hotel offers a variety of room styles and designs, each carrying its unique atmosphere and some of them might not suit everyone's preferences. This feedback provides a valuable perspective on how our room design could potentially affect the comfort of our guests, especially those traveling together like you and your son.While I am unable to make any promises or offer immediate solutions, I can assure you that your feedback is greatly valued. We strive to offer an ideal hospitality experience to all our guests, and it's through feedback like yours that we can reflect upon our services to make necessary improvements.On a brighter note, I am pleased to hear that other aspects of your stay were satisfactory. We aim to create a pleasant and comfortable environment in our rooms and it seems we were able to achieve that for you.We hope that this experience will not deter you from choosing us again in the future. We would love to have another opportunity to serve you better and showcase the high-quality hospitality experience we are known for.Kind regards,

Hi Brett,It's wonderful to hear your positive remarks regarding our prime location at the heart of the city and the convenience it provides to explore the nearby tourist sites. We're delighted to know that you appreciated the cleanliness and comfort of our rooms, as well as our reliable WiFi service. These aspects are indeed part of our commitment to ensuring a pleasant stay for our guests.Regarding the lighting in the room, we acknowledge the importance of having a well-lit environment for a comfortable stay. We understand that preferences can vary and some guests might find the ambient lighting less to their liking. It is indeed a trend in the hospitality industry to opt for softer lighting in rooms to create a relaxing and intimate atmosphere. However, we value your feedback as it helps us to continually improve our services.We hope to have the opportunity to welcome you back in the future where we can strive to make your stay even better. Best regards,

Hi Sharon,It brings us immense pleasure to hear positive comments such as yours about our hotel. Cleanliness and hygiene are our utmost priorities, and we are glad to know that you appreciated the cleanliness of our premises.Our staff members strive to provide top-notch service with a friendly attitude, and your kind words regarding their efforts will undoubtedly inspire them to continue doing their best. It is wonderful to hear that their dedication left an impression on you.We are thrilled that you enjoyed our breakfast offerings. Our culinary team takes great pride in curating a delightful breakfast spread to kick-start our guests' day on a delicious note.It seems the hotel's convenient location just across from the train station also added to your overall positive experience. We truly believe that an easily accessible location is key to offering our guests a hassle-free and enjoyable stay.Once again, we are delighted to have been your chosen hotel during your recent visit. We look forward to welcoming you back for another memorable stay.Kind regards,

Hi Kolitha,Your positive feedback regarding your recent stay at our hotel is much appreciated. It's encouraging to learn that our location served you well for your weekend break in Berlin, allowing you to easily access the river, the Reichstag, Tiergarten and other attractions. Providing our guests with the best possible hospitality and service is always our number one priority and we're glad to hear we met your expectations.Regarding the noise, we do have measures in place to ensure all our guests can enjoy a peaceful stay, and we regret if this was not entirely your experience. We appreciate your understanding that the behavior of other guests can be unpredictable, and we always strive to address such issues promptly when brought to our attention.We're pleased to hear your comments about our bathroom facilities, although we regret the inconsistency with the shower temperature. It’s the smaller details that ensure a comfortable stay, so we always appreciate when guests share their experiences with us.Your note about the city tax is important. We understand that unexpected costs can be a surprise, and we're sorry if this was not made clear during your booking process with Expedia. We endeavor to ensure our guests are informed about all costs associated with their stay.Once again, thank you for your constructive feedback. We greatly value your input and hope to have the opportunity to serve you again in the future.Best regards,

Hi Bruno,It is gratifying to hear that you appreciated our central location, value for money, and modern rooms at Hotel AMANO Grand Central & Hotel ROMY by AMANO. Ensuring that our guests have a comfortable and quiet stay is a top priority for us, so it's heartening to know that we could deliver on that front, despite being located next to a busy road.However, we regret to hear about the discomfort you experienced regarding the room temperature and bedding. Our goal is to provide an optimum environment in every season, and your feedback helps us understand where there may be room for improvement. We understand that comfort is subjective, particularly when it comes to elements like mattresses and pillows. Our team is always on hand to assist with additional requests to help tailor the accommodation to individual preferences.We genuinely value your feedback as it assists us in striving for continuous improvement and understanding our guest's needs better. We hope to have the opportunity to welcome you back and provide an even more comfortable experience in the future. Best regards,

Dear David,It is really nice to hear your positive comments about our hotel. We are especially pleased that you found the location convenient and that you enjoyed the tranquility of our rooms. It is a balance we try to maintain for the comfort of our guests.The lively atmosphere of our bar and restaurant is a source of pride for us, and we are pleased that it met your expectations. It is always a pleasure to offer our guests an experience that reflects the vibrancy of Berlin.Your feedback is valuable to us and we look forward to having you with us on your next visit to the city.With pleasure,A. MelisAMANO Grand Central