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SureStay Hotel by Best Western New Buffalo

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1 bedroom, premium bedding, desk, iron/ironing board

Overview of SureStay Hotel by Best Western New Buffalo

SureStay Hotel by Best Western New Buffalo

2.5 out of 5
Guests rated this property 3.0/5 for cleanliness.

Popular amenities

  • Free WiFi
  • Parking included
  • Air conditioning
  • Business services
  • 24/7 front desk

Cleaning and safety practices

  • Cleaned with disinfectant
  • Contactless check-in
  • Hand sanitiser provided
11539 O'Brien Ct., New Buffalo, MI, 49117

Explore the area

  • Popular LocationBlue Chip Casino15 min drive
  • Popular LocationIndiana Dunes National Park18 min drive
  • Popular LocationWarren Dunes State Park21 min drive
  • AirportSouth Bend, IN (SBN-South Bend Intl.)41 min drive

Choose dates to view prices

About this area

New Buffalo

Located in New Buffalo, SureStay Hotel by Best Western New Buffalo is in the city centre. Hesston Steam Museum and Vickers Theatre are local landmarks, and some of the area's activities can be experienced at Whittaker Woods Golf Course and St. Julian Winery - Union Pier Tasting Room. International Friendship Gardens and Washington Park Zoo are also worth visiting.

What's nearby

  • Whittaker Woods Golf Course - 3 min drive
  • Four Winds Casino New Buffalo - 8 min drive
  • Blue Chip Casino - 15 min drive
  • Indiana Dunes National Park - 18 min drive
  • Warren Dunes State Park - 21 min drive

Getting around

  • New Buffalo Station - 4 min drive
  • Chicago O'Hare International Airport (ORD) - 96 min drive

About this property

SureStay Hotel by Best Western New Buffalo

Hotel in New Buffalo with free area shuttle and business centre
This smoke-free hotel features a business centre, a meeting room and a 24-hour front desk. Free WiFi in public areas, free self parking and a free area shuttle are also provided. Other amenities include a TV in a common area and a front desk safe. All 98 rooms provide conveniences such as microwaves and coffee makers, plus free wired Internet and flat-screen TVs with cable channels. Guests will also find premium bedding, free bottled water and hairdryers. Housekeeping is available on request.
SureStay Hotel by Best Western New Buffalo offers 98 forms of air-conditioned accommodation with complimentary bottles of water and coffee/tea makers. Beds feature premium bedding. Flat-screen televisions come with premium cable channels.

Bathrooms include complimentary toiletries and hairdryers. Guests can surf the web using complimentary wired Internet access. Housekeeping is provided on request.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
Property is disinfected with electrostatic spray
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter


Contactless social distancing and check-out
Social distancing measures in place

Safety measures

Gives staff personal protective equipment worn by staff
Masks are required at the property
Hand sanitiser provided
This information is provided by our partners.

Property amenities


  • Available in all rooms: Free wired Internet
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free self-parking on site
  • Wheelchair-accessible parking and van parking available
  • Free local area shuttle

Things to do

  • Playground

Family friendly

  • Free area shuttle
  • Microwave
  • Mini-fridge
  • Playground


  • Front-desk safe
  • No lifts

Guest services

  • 24-hour front desk
  • Housekeeping (on request)
  • Luggage storage

Languages spoken

  • English
  • Hindi

Business services

  • Business centre
  • A meeting room


  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • Assistive listening devices available
  • Braille signage
  • In-room accessibility (select rooms)
  • Lever door handles
  • Step-free path to entrance
  • Well-lit path to entrance
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible van parking
  • Wheelchair accessible (may have limitations)


  • Renovated entire property – July 2017
  • Smoke-free property
  • TV in lobby

Room amenities


  • Air conditioning
  • Bed sheets
  • Premium bedding


  • Free toiletries
  • Hairdryer
  • Shampoo
  • Soap
  • Toilet paper
  • Towels
  • Toothbrush and toothpaste (on request)


  • TV channels
  • Flat-screen TV
  • Premium channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Microwave
  • Mini fridge


  • Desk
  • Iron/ironing board

See similar properties



Check-in from 3:00 PM - anytime
Minimum check-in age - 18


Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival
This property can only accept bookings for essential travel or stays. You may be asked to provide evidence of this on arrival. For more information, check local advisories before you book.

Access methods

Staffed front desk


No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available.
Cots (infant beds) are not available

Payment types at the property

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards and cash
Safety features at this property include a fire extinguisher
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

No pets and no service animals are allowed at this property

Property is also known as

Days Inn New Buffalo Hotel
O'Briens Inn Resort New Buffalo
O'Briens New Buffalo
O'Brien Hotel New Buffalo
O'Brien New Buffalo
Days Inn New Buffalo
Abbie Inn Hotel New Buffalo
Abbie Inn Hotel
Abbie New Buffalo
Days Inn Suites New Buffalo
Days Inn Wyndham New Buffalo Hotel
Days Inn Wyndham New Buffalo
Abbie Inn Hotel Suites
Surestay By Buffalo Buffalo
SureStay Hotel by Best Western New Buffalo Hotel
SureStay Hotel by Best Western New Buffalo New Buffalo
SureStay Hotel by Best Western New Buffalo Hotel New Buffalo

Frequently asked questions

Overall score and ratings

Rating 5 - Excellent. 11 out of 124 reviews
5 - Excellent 9%
Rating 4 - Good. 30 out of 124 reviews
4 - Good 24%
Rating 3 - Okay. 37 out of 124 reviews
3 - Okay 30%
Rating 2 - Poor. 21 out of 124 reviews
2 - Poor 17%
Rating 1 - Terrible. 25 out of 124 reviews
1 - Terrible 20%




Staff & service




Property conditions & facilities

4/5 Good

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Games in the lobby was cool. Service was exceptional. Empty properties on the way in the drive was deceiving.
Stayed 1 night in Jul 2021

1/5 Terrible

Travelled with family and small children, Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Not a lot, will not be returning
Stayed 1 night in Jul 2021

4/5 Good

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
The beautiful courtyard was my favorite feature, pet friendly as we brought our dog. Easy access off the highway close to beaches. Staff was friendly breakfast was good. Room was clean bed/pillows were like sleeping on a cloud ! A hidden gem !
Stayed 2 nights in Jul 2021

2/5 Poor

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Half the the building was under construction (including the pool). This was not listed on the website. We had cunks of chocolate on our room floor like it hadn't been clean. I could see two cats in a window of a room on the first floor. And the hallway too our room kinda smelled like an old folks home(pee). It felt like people were living in that place and people that looked as if they needed the be cared for better. We will not be staying at a best Western again
Stayed 3 nights in Jul 2021

1/5 Terrible

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Property is old, it is under construction. But needs to FINISH the construction before being open, The parking lot needs to be cleaned, Garbage everywhere. Air conditioner didnt work to keep the room comfortable. Bathroom sink was designed strange, a HUGE amount of space from the front of the vanity to the sink.Bathtub was old. Front staff was pleasant.Best Western shouldnt have their name attached to this hotel.
Stayed 1 night in Jul 2021