Reception

Reviews of Hotel Bay City TX-35

2 out of 5
Hotel Bay City TX-35
101 7th St, Bay City, TX

Reviews

4.6
Rating 10 - Excellent. 4 out of 43 reviews" "
Rating 8 - Good. 5 out of 43 reviews" "
Rating 6 - Okay. 10 out of 43 reviews" "
Rating 4 - Poor. 3 out of 43 reviews" "
Rating 2 - Terrible. 21 out of 43 reviews" "

4.4/10

Cleanliness

5.6/10

Staff & service

2.6/10

Amenities

4.2/10

Property conditions & facilities

4.0/10

Eco-friendliness

Reviews

2/10 Terrible

Yvonne

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Booked my stay on line and when I check in but the rooms was booked. The guy at the desk didn’t even offer the resided got my room
Stayed 1 night in Feb 2022
Response from Brian on 15 Feb 2022
Hi Yvonne, We are extremely apologetic to know that your experience with us has not been a pleasant one and we will work on your feedback. Regards, Brian

2/10 Terrible

Kolby

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I need a refund!! Wasnt even able to stay at this property because when i got there they say they arent the hotel taking online reservations
Stayed 1 night in Dec 2021
Response from John on 28 Dec 2021
Hi, We are extremely apologetic to know that your experience with us has not been a pleasant one. We will definitely work on your feedback to provide the best possible experience next time Regards, John

2/10 Terrible

Sebastian

Business traveller, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
They double booked my room so therefore I didn’t get to stay and the customer service has been no help with getting me my refund.
Stayed 1 night in Oct 2021
Response from Ammy on 6 Nov 2021
We are sorry to know this, Sebastian! Thanks for notifying this concern to us. We will surely escalate this to the relevant team to take corrective action and to make sure it is not repeated in the future. Regards, Amelia.

2/10 Terrible

Verified traveller

Disliked: Staff & service, property conditions & facilities, room comfort
Disappointed
The front entrance was locked and no one to be found. There was a phone number on the door to call but it went to a voice mail with no options to talk to a person. Had to ask other visitors where the managers office room was. The room was horrible and in desperate need of up grading. No hot water, No coffee pot but had coffee, No batteries for the TV remote. You get what you pay for here but even that rate is too high.
Stayed 3 nights in Oct 2021
Response from Cheshta on 20 Oct 2021
Sorry for the trouble you faced. We have duly noted your feedback and ensure you an amazing stay with proper facilities next time. Have a nice day ahead. Regards, Ivy

2/10 Terrible

Joshua

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
DONT STAY HERE!
Front door was locked and had a note on the front door to call a number. Called the number MULITIPLE TIMES and no answer. Still had to pay cause there was “NO CANCELLATION”
Stayed 1 night in Oct 2021
Response from Jane on 14 Oct 2021
Hi, Joshua! We are sorry that the stay turned out to be an average one. We have updated the feedback and the issues that troubled you with our team. Regards, Jane!

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2021
Response from Cheshta on 12 Oct 2021
Thank you for taking your precious time to check us out. We apologize for the disappointment and we will surely make every effort to keep to your standards in the future. Regards, Ivy

2/10 Terrible

Verified traveller

Business traveller, Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
no hot water
Stayed 2 nights in Jul 2021
Response from Noah on 3 Aug 2021
Hi, we are sorry for finding that your experience with us was not nice. We will certainly be working on your feedback to provide you with the best possible experience next time Regards, Amelia.

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Staff & service, property conditions & facilities
It was nice
Stayed 1 night in Jul 2021
Response from Cheshta on 2 Aug 2021
Thank you for your appreciation. We hope to give you a consistent service every time. Regards, Ivy

8/10 Good

Kylie

Stayed 1 night in Jul 2021
Response from Cheshta on 17 Sept 2021
Thanks for the positive rating, Kylie! Hope to welcome you again soon. Regards, Ivy

6/10 Okay

Lawrenecia

Stayed 1 night in Jul 2021

2/10 Terrible

Verified traveller

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Gross!!!
Just Plan horrible broken beds, roaches Microwave had old food inside of it. Play a little more and go somewhere else. This place is not worth $20 a night if u ask me
Stayed 6 nights in Jun 2021

2/10 Terrible

Verified traveller

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Too many people living there. In fact we showed up on a motorcycle and was just traveling was not expecting to stay over night. Just got caught in the rain. And we paid for a room on Expedia. And when we arrived they denied us a room due to us being on a motorcycle. I think they thought we was some riff Raff. But my husband is a Dr and they made a huge mistake
Stayed 1 night in Jun 2021
Response from Gabi on 29 Jun 2021
Sorry for the unpleasant experience you had with us, Thank you for sharing the feedback, we are using this as an opportunity to escalate the matter with the relevant team. We assure you that your next experience will be a memorable one. Regards, Gabriel!

6/10 Okay

Jonatan

Travelled with family
Liked: Staff & service, room comfort
Stayed 1 night in May 2021
Response from Leo on 1 Jun 2021
Hi, Jonatan! We are sorry to know that you are not fully satisfied with our services. Be assured, we will strive day and night to make sure your future visits are more comfortable and relaxing ones. Regards, Alex

6/10 Okay

Verified traveller

Travelled with family
Liked: Staff & service
It was okay
Stayed 1 night in Jan 2021
Response from Tony on 23 May 2021
Hi, thank you for taking out your valuable time to rate us. It seems that you are not completely satisfied with our services and we will surely put in our best effort to keep up with your expectations in the future. Regards, Tony

6/10 Okay

Leslie

Liked: Room comfort
Disliked: Property conditions & facilities
Ridiculous...
Door would not open unless you body slammed it. Housekeeping is very rude. No knock, just start opening the door then say housekeeping.....
Stayed 3 nights in May 2021
Response from Marie on 19 May 2021
Hi, Leslie! We are sorry to know that your experience with us has not been a pleasant one. We will work on your feedback to provide the best possible experience next time. Regards, Marie!

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room was filthy dead roaches key not working
Stayed 1 night in May 2021
Response from Jeremy on 17 May 2021
This is not the experience we would like you to have! We will deep dive into this issue and will put our best efforts to enhance your experience with us. Regards, Jeremy

2/10 Terrible

Verified traveller

Business traveller, Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room was filthy. Dead roaches
Stayed 2 nights in May 2021
Response from Gabi on 17 May 2021
We are sorry to hear this, Thanks for notifying this concern to us and we do understand your disappointment in this regard. However, we have duly noted your feedback to ensure better services in the future. Regards, Gabriel!

8/10 Good

Jesse

Liked: Staff & service, room comfort
Stayed 1 night in May 2021
Response from Leo on 11 May 2021
Hi, Jesse! Thank you very much for being with us. Looking forward to your continued love and support. Regards, Alex

8/10 Good

Dylan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good
Stayed 1 night in May 2021
Response from Leo on 11 May 2021
Thanks for the positive rating, Dylan! Hope to welcome you again soon. Regards, Alex

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lots of roach even in the fridge in the bathroom on the floor Also on the bed not very pleased
Stayed 1 night in May 2021
Response from Leo on 6 May 2021
Hi, we are sorry for finding that your experience with us was not nice. We will certainly be working on your feedback to provide you with the best possible experience next time Regards, Alex

6/10 Okay

enedelia

Disliked: Staff & service
Stayed 1 night in Apr 2021
Response from Marie on 20 Apr 2021
Hi, Enedelia! Thank you for taking out your valuable time to rate us. We are sorry for the inconvenience and we will surely try our best to keep up with your expectations in the future. Regards, Marie!

4/10 Poor

Paul

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Pass
Pretty shady. Broken door locks.
Stayed 1 night in Apr 2021
Response from Leo on 14 Apr 2021
Hi, Paul! We are sorry for finding that your experience with us was not nice. We will certainly be working on your feedback to provide you with the best possible experience next time Regards, Alex

6/10 Okay

Lawrenecia

Stayed 1 night in Mar 2021
Response from Chris on 1 Apr 2021
Hi, Lawrenecia! Thank you for taking out your valuable time to rate us. We are sorry for the inconvenience and we will surely try our best to keep up with your expectations in the future. Regards, Christina!

8/10 Good

Lawrenecia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2021
Response from Marie on 31 Mar 2021
Thanks for the positive rating, Lawrenecia! Hope to welcome you again soon. Regards, Marie!

4/10 Poor

Troy

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Mar 2021
Response from James on 21 Mar 2021
Hi, Troy! Thank you for spending your valuable time to rate us. As per the feedback, we can see that you are not completely satisfied with our services and we will surely put in our continuous efforts to improve our services. Regards, James

2/10 Terrible

Verified traveller

Stayed 1 night in Feb 2021
Response from Leo on 27 Feb 2021
Hi, we are sorry to know that you are not fully satisfied with our services. Be assured, we will strive day and night to make sure your future visits are more comfortable and relaxing ones. Regards, Alex

10/10 Excellent

Juan

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean
Clean and confortable
Stayed 1 night in Jan 2021
Response from Marie on 12 Jan 2021
Hi, Juan! Glad to see that you have rated us positively. Do give us more chances to delight you in the future. Regards, Marie!

6/10 Okay

Verified traveller

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Sep 2020
Response from Jim on 28 Dec 2020
Hi, We regret the unpleasant experience you had with us. We shall strive to meet up to your expectations so that we can make your stay comfortable with us. Looking forward to welcoming you soon with a delightful stay ahead :) Regards, Jim

8/10 Good

Jennifer

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2020
Response from Leo on 15 Dec 2020
Thanks for the positive rating, Jennifer! Hope to welcome you again soon. Regards, Barbara

2/10 Terrible

Carlos

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Nov 2020
Response from Alex on 6 Dec 2020
Hi, Carlos! We regret the unpleasant experience you had with us. We are continuously working for improvements. Looking forward to serving you better. Regards, Alex

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Nov 2020
Response from Leo on 26 Nov 2020
Hi, we regret the unpleasant experience you had with us. We are continuously working on improving our services and we assure you that your next visit will be awesome. Regards, Joel

6/10 Okay

Dylan

Not the best place
It was ok, our first stay was nice but our second was worst, roaches, broken microwave and some of the staff don’t knock and just enter when they feel like, I was changing when someone tried to walk on in which was embarrassing
Stayed 1 night in Oct 2020
Response from Leo on 4 Nov 2020
Hi, Dylan! We are apologetic for the unpleasant experience you had with us. Your feedback has been duly noted and we shall put in our continuous efforts to ensure a better experience in the future. Regards, Alex

6/10 Okay

Charles

Disliked: Cleanliness, property conditions & facilities
Needs a COMPLETE make over!
Stayed 2 nights in Oct 2020
Response from Bella on 24 Oct 2020
Hi, Charles! Thank you for taking out your valuable time to rate us. We are sorry for the inconvenience and we will surely try our best to keep up with your expectations in the future. Regards, Bella!

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jul 2020
Response from Ammy on 12 Aug 2020
Hi, Elizabeth! Thanks a lot for staying with us. We hope to welcome you again with a wonderful experience further. Regards, Alex

2/10 Terrible

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Aug 2020
Response from Elena on 8 Aug 2020
Thank you for taking out your valuable time to rate us. We are sorry for the inconvenience and we will surely try our best to keep up with your expectations in the future. Regards, Elena!

2/10 Terrible

Anonymous, Dallas, TX

Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
First room I was in the TV did not work and the water in the sink dripped. They moved me to another room and the TV and remote did not work so because I am a cable guy I fixed my own cable in the room. The shower pressure was none. The water dripped out of the shower head. Not a place I will be staying again.
Stayed 1 night in Jul 2020
Response from Ammy on 2 Aug 2020
We are sorry for the inconvenience caused to you. We will surely look into this issue and will put our best efforts to enhance your experience. Regards, Alex

2/10 Terrible

Kj, Houston

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Most unprofessional hotel ever no one at front desk sign for hotel is not even Oyo no one answered phone do not stay here
Stayed 1 night in Jul 2020
Response from Joey on 23 Jul 2020
Apologies for the inconvenience caused, we have marked a note for the experience you had with us to ensure your next stay is pleasant. Wish you a wonderful day ahead. Regards, Joey

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wouldn’t Recommend
Was not able to attend due to corona virus and the hotel would not refund my money.
Stayed 1 night in Jul 2020
Response from John on 11 Jul 2020
We are sorry that the stay turned out to be an average one. We have updated the feedback and the issues that troubled you with our team. Regards, John!

2/10 Terrible

JW, Bay City, TX

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This is by far the nastiest place I have ever seen. It’s like something out of a horror movie. I would t let my dog stay in this place. We had to find another hotel because this pace is so disgusting.
Stayed 1 night in Jul 2020
Response from Chris on 7 Jul 2020
We are sorry for the inconvenience caused to you. We will surely look into this issue and will put our best efforts to enhance your experience. Regards, Chris

4/10 Poor

Victoria

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2020
Response from Marie on 22 Jun 2020
Hi, Victoria! We regret the unpleasant experience you had with us. We are continuously working for improvement and we assure you it is awesome. Regards, Marie!

2/10 Terrible

Karla

Liked: Staff & service
Stayed 1 night in May 2020
Response from Joel on 5 Jun 2020
Sorry for the unpleasant experience you had with us, Karla! Thank you for notifying us and we will surely be working for the better guest experience. Regards, Joel

6/10 Okay

Verified traveller

Liked: Staff & service
Door difficult to open, bed was clean and comfortable
Stayed 1 night in Mar 2020
Response from Cheshta on 20 Mar 2020
Hi, Thanks for rating us positively and we do apologize for the issue faced. We will surely work on your feedback and promise to provide an amazing experience on your next stay. Regards, Juan

10/10 Excellent

Cesar Ricardo

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Algunos detalles
La atención muy agradable, sólo algunos detalles que la puerya estaba algo trabada, y unas manchas en la alfombra, de todo lo demas muy buen servicio y cómodo.
Stayed 1 night in Apr 2021
Response from Gabi on 19 Apr 2021
Hola Cesar, En primer lugar, queremos agradecerte que hayas compartido tu experiencia con nosotros. Muchas gracias por la valoración positiva, no obstante, parece que no está completamente satisfecho con nuestros servicios. Desde OYO creemos que la prioridad es la satisfacción plena de nuestros clientes y trabajamos diariamente para que su estancia sea lo más gratificante posible. Por ello, tomamos nota de tu comentario y lo trasladamos a la persona responsable para asegurar una estancia confortable y relajante en el futuro. ¡Estaremos encantados de atenderle nuevamente en cualquiera de nuestros hoteles OYO! Un saludo. Sinceramente Gabriel!