All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Booked my stay on line and when I check in but the rooms was booked. The guy at the desk didn’t even offer the resided got my room
Yvonne
Stayed 1 night in Feb 2022
Response from Brian on 15 Feb 2022
Hi Yvonne, We are extremely apologetic to know that your experience with us has not been a pleasant one and we will work on your feedback. Regards, Brian
I need a refund!! Wasnt even able to stay at this property because when i got there they say they arent the hotel taking online reservations
Kolby
Stayed 1 night in Dec 2021
Response from John on 28 Dec 2021
Hi, We are extremely apologetic to know that your experience with us has not been a pleasant one. We will definitely work on your feedback to provide the best possible experience next time Regards, John
They double booked my room so therefore I didn’t get to stay and the customer service has been no help with getting me my refund.
Sebastian
Stayed 1 night in Oct 2021
Response from Ammy on 6 Nov 2021
We are sorry to know this, Sebastian! Thanks for notifying this concern to us. We will surely escalate this to the relevant team to take corrective action and to make sure it is not repeated in the future. Regards, Amelia.
The front entrance was locked and no one to be found.
There was a phone number on the door to call but it went to a voice mail with no options to talk to a person. Had to ask other visitors where the managers office room was.
The room was horrible and in desperate need of up grading. No hot water, No coffee pot but had coffee, No batteries for the TV remote.
You get what you pay for here but even that rate is too high.
Verified traveller
Stayed 3 nights in Oct 2021
Response from Cheshta on 20 Oct 2021
Sorry for the trouble you faced. We have duly noted your feedback and ensure you an amazing stay with proper facilities next time. Have a nice day ahead. Regards, Ivy
Front door was locked and had a note on the front door to call a number. Called the number MULITIPLE TIMES and no answer. Still had to pay cause there was “NO CANCELLATION”
Joshua
Stayed 1 night in Oct 2021
Response from Jane on 14 Oct 2021
Hi, Joshua! We are sorry that the stay turned out to be an average one. We have updated the feedback and the issues that troubled you with our team. Regards, Jane!
Thank you for taking your precious time to check us out. We apologize for the disappointment and we will surely make every effort to keep to your standards in the future. Regards, Ivy
Hi, we are sorry for finding that your experience with us was not nice. We will certainly be working on your feedback to provide you with the best possible experience next time Regards, Amelia.
Just Plan horrible broken beds, roaches Microwave had old food inside of it. Play a little more and go somewhere else. This place is not worth $20 a night if u ask me
Too many people living there. In fact we showed up on a motorcycle and was just traveling was not expecting to stay over night. Just got caught in the rain. And we paid for a room on Expedia. And when we arrived they denied us a room due to us being on a motorcycle. I think they thought we was some riff Raff. But my husband is a Dr and they made a huge mistake
Verified traveller
Stayed 1 night in Jun 2021
Response from Gabi on 29 Jun 2021
Sorry for the unpleasant experience you had with us, Thank you for sharing the feedback, we are using this as an opportunity to escalate the matter with the relevant team. We assure you that your next experience will be a memorable one. Regards, Gabriel!
6/10 Okay
Jonatan
Travelled with family
31 May 2021
Liked: Staff & service, room comfort
Jonatan
Stayed 1 night in May 2021
Response from Leo on 1 Jun 2021
Hi, Jonatan! We are sorry to know that you are not fully satisfied with our services. Be assured, we will strive day and night to make sure your future visits are more comfortable and relaxing ones. Regards, Alex
6/10 Okay
Verified traveller
Travelled with family
23 May 2021
Liked: Staff & service
It was okay
Verified traveller
Stayed 1 night in Jan 2021
Response from Tony on 23 May 2021
Hi, thank you for taking out your valuable time to rate us. It seems that you are not completely satisfied with our services and we will surely put in our best effort to keep up with your expectations in the future. Regards, Tony
6/10 Okay
Leslie
18 May 2021
Liked: Room comfort
Disliked: Property conditions & facilities
Ridiculous...
Door would not open unless you body slammed it. Housekeeping is very rude. No knock, just start opening the door then say housekeeping.....
Leslie
Stayed 3 nights in May 2021
Response from Marie on 19 May 2021
Hi, Leslie! We are sorry to know that your experience with us has not been a pleasant one. We will work on your feedback to provide the best possible experience next time. Regards, Marie!
This is not the experience we would like you to have! We will deep dive into this issue and will put our best efforts to enhance your experience with us. Regards, Jeremy
We are sorry to hear this, Thanks for notifying this concern to us and we do understand your disappointment in this regard. However, we have duly noted your feedback to ensure better services in the future. Regards, Gabriel!
8/10 Good
Jesse
10 May 2021
Liked: Staff & service, room comfort
Jesse
Stayed 1 night in May 2021
Response from Leo on 11 May 2021
Hi, Jesse! Thank you very much for being with us. Looking forward to your continued love and support. Regards, Alex
Lots of roach even in the fridge in the bathroom on the floor
Also on the bed not very pleased
Verified traveller
Stayed 1 night in May 2021
Response from Leo on 6 May 2021
Hi, we are sorry for finding that your experience with us was not nice. We will certainly be working on your feedback to provide you with the best possible experience next time Regards, Alex
6/10 Okay
enedelia
19 Apr 2021
Disliked: Staff & service
enedelia
Stayed 1 night in Apr 2021
Response from Marie on 20 Apr 2021
Hi, Enedelia! Thank you for taking out your valuable time to rate us. We are sorry for the inconvenience and we will surely try our best to keep up with your expectations in the future. Regards, Marie!
Hi, Paul! We are sorry for finding that your experience with us was not nice. We will certainly be working on your feedback to provide you with the best possible experience next time Regards, Alex
6/10 Okay
Lawrenecia
31 Mar 2021
Lawrenecia
Stayed 1 night in Mar 2021
Response from Chris on 1 Apr 2021
Hi, Lawrenecia! Thank you for taking out your valuable time to rate us. We are sorry for the inconvenience and we will surely try our best to keep up with your expectations in the future. Regards, Christina!
Hi, Troy! Thank you for spending your valuable time to rate us. As per the feedback, we can see that you are not completely satisfied with our services and we will surely put in our continuous efforts to improve our services. Regards, James
2/10 Terrible
Verified traveller
16 Feb 2021
Verified traveller
Stayed 1 night in Feb 2021
Response from Leo on 27 Feb 2021
Hi, we are sorry to know that you are not fully satisfied with our services. Be assured, we will strive day and night to make sure your future visits are more comfortable and relaxing ones. Regards, Alex
Hi, We regret the unpleasant experience you had with us. We shall strive to meet up to your expectations so that we can make your stay comfortable with us. Looking forward to welcoming you soon with a delightful stay ahead :) Regards, Jim
Hi, Carlos! We regret the unpleasant experience you had with us. We are continuously working for improvements. Looking forward to serving you better. Regards, Alex
Hi, we regret the unpleasant experience you had with us. We are continuously working on improving our services and we assure you that your next visit will be awesome. Regards, Joel
6/10 Okay
Dylan
3 Nov 2020
Not the best place
It was ok, our first stay was nice but our second was worst, roaches, broken microwave and some of the staff don’t knock and just enter when they feel like, I was changing when someone tried to walk on in which was embarrassing
Dylan
Stayed 1 night in Oct 2020
Response from Leo on 4 Nov 2020
Hi, Dylan! We are apologetic for the unpleasant experience you had with us. Your feedback has been duly noted and we shall put in our continuous efforts to ensure a better experience in the future. Regards, Alex
Hi, Charles! Thank you for taking out your valuable time to rate us. We are sorry for the inconvenience and we will surely try our best to keep up with your expectations in the future. Regards, Bella!
Thank you for taking out your valuable time to rate us. We are sorry for the inconvenience and we will surely try our best to keep up with your expectations in the future. Regards, Elena!
First room I was in the TV did not work and the water in the sink dripped. They moved me to another room and the TV and remote did not work so because I am a cable guy I fixed my own cable in the room. The shower pressure was none. The water dripped out of the shower head. Not a place I will be staying again.
Anonymous
Stayed 1 night in Jul 2020
Response from Ammy on 2 Aug 2020
We are sorry for the inconvenience caused to you. We will surely look into this issue and will put our best efforts to enhance your experience. Regards, Alex
Most unprofessional hotel ever no one at front desk sign for hotel is not even Oyo no one answered phone do not stay here
Kj
Stayed 1 night in Jul 2020
Response from Joey on 23 Jul 2020
Apologies for the inconvenience caused, we have marked a note for the experience you had with us to ensure your next stay is pleasant. Wish you a wonderful day ahead. Regards, Joey
Was not able to attend due to corona virus and the hotel would not refund my money.
Verified traveller
Stayed 1 night in Jul 2020
Response from John on 11 Jul 2020
We are sorry that the stay turned out to be an average one. We have updated the feedback and the issues that troubled you with our team. Regards, John!
This is by far the nastiest place I have ever seen. It’s like something out of a horror movie. I would t let my dog stay in this place. We had to find another hotel because this pace is so disgusting.
JW
Stayed 1 night in Jul 2020
Response from Chris on 7 Jul 2020
We are sorry for the inconvenience caused to you. We will surely look into this issue and will put our best efforts to enhance your experience. Regards, Chris
Hi, Victoria! We regret the unpleasant experience you had with us. We are continuously working for improvement and we assure you it is awesome. Regards, Marie!
2/10 Terrible
Karla
25 May 2020
Liked: Staff & service
Karla
Stayed 1 night in May 2020
Response from Joel on 5 Jun 2020
Sorry for the unpleasant experience you had with us, Karla! Thank you for notifying us and we will surely be working for the better guest experience. Regards, Joel
6/10 Okay
Verified traveller
19 Mar 2020
Liked: Staff & service
Door difficult to open, bed was clean and comfortable
Verified traveller
Stayed 1 night in Mar 2020
Response from Cheshta on 20 Mar 2020
Hi, Thanks for rating us positively and we do apologize for the issue faced. We will surely work on your feedback and promise to provide an amazing experience on your next stay. Regards, Juan
La atención muy agradable, sólo algunos detalles que la puerya estaba algo trabada, y unas manchas en la alfombra, de todo lo demas muy buen servicio y cómodo.
Cesar Ricardo
Stayed 1 night in Apr 2021
Response from Gabi on 19 Apr 2021
Hola Cesar,
En primer lugar, queremos agradecerte que hayas compartido tu experiencia con nosotros.
Muchas gracias por la valoración positiva, no obstante, parece que no está completamente satisfecho con nuestros servicios. Desde OYO creemos que la prioridad es la satisfacción plena de nuestros clientes y trabajamos diariamente para que su estancia sea lo más gratificante posible.
Por ello, tomamos nota de tu comentario y lo trasladamos a la persona responsable para asegurar una estancia confortable y relajante en el futuro.
¡Estaremos encantados de atenderle nuevamente en cualquiera de nuestros hoteles OYO!
Un saludo.
Sinceramente Gabriel!