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"From our arrival the team at front desk are the best we have come across, thanks guys! So friendly, helpful as can be (unlike some others in Europe sorry to say). The property is superb, have no doubts. The Dependence suite is awesome, so big and 2 bathrooms located just across the street from the main hotel adjacent to one of the Towers on the wall! Free bikes for riding around the walls were easy & fun. Breakfast good, though maybe a slightly bigger selection of cooked items would be appreciated? Thank you!"

"Met by Sonia in reception who was just so very helpful. Hotel provided us with bikes to explore the town. Such fun. Then Ricardo helped us get tickets to the Puccini concert in the San Giovanni. We loved Lucca and it was in no small part owing to the lovely people we met in the hotel and in the city. "

"3rd time and it gets better every visit. True luxury and Tuscan hospitality!"

"Friendly staff. Perfect location across from the beach"

"Great location, friendly and efficient service, good food. "

"Lovely place "

"Great"

"Very nice place to stay "

"Lovely property and very well-maintained with attentive staff offering above and beyond help and advice. Priscilla was especially helpful with recommendations about the town and amenities. "