Front of property
Check availability

Reviews of Gusto Hotel Pratunam

3 out of 5
Gusto Hotel Pratunam
89 Soi Sangkarn, Petchburi Road, Bangkok, Bangkok

Reviews

8.0

Very good

Rating 10 - Excellent. 29 out of 59 reviews" "
Rating 8 - Good. 14 out of 59 reviews" "
Rating 6 - Okay. 7 out of 59 reviews" "
Rating 4 - Poor. 2 out of 59 reviews" "
Rating 2 - Terrible. 7 out of 59 reviews" "

7.6/10

Cleanliness

8.2/10

Staff & service

8.0/10

Amenities

7.6/10

Property conditions & facilities

6.6/10

Eco-friendliness

Reviews

8/10 Good

Aaron, Maroochydore

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Situated right in the heart of the tourist traffic this place is noisy. Not so much the rooms, but just the surrounding area. There are people and traffic everywhere. The hotel itself was good though and the staff were friendly. A free 30 minute massage on arrival was a good treat too.
Stayed 2 nights in Feb 2024
Response from Muay on 9 Mar 2024
Dear Valued Guest,Thank you for choosing Gusto Pratunam Hotel.Your review means a lot to us, we will keep pushing our hotel up to customer's satisfaction standard. We look forward to welcome you again, have a wonderful day. Kindest Regards,(Gusto Pratunam Hotel Team.)

2/10 Terrible

Acienda

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is NOT up to date. There ARE MOLDS and STAINS on the walls, bed sheet and bed frames. After finding lots of mold in the bathroom walls, I explain to the front desk I cannot stay in the hotel and would like a refund since I booked the hotel a couple hours prior. Staff told me to contact Expedia for the refund and that they’ll also move me to another room. I never asked to be upgraded but they upgraded me. The new room also have stains and mold. I woke up the next day and was SICK! Mind you, it was my 1st day on my vacation. I was pissed off, packed my stuff and checked out. Staff assured me I would get my refund once Expedia released it to them. They even checked me out on their system and said everything is fine. I had to book another new hotel (so much cleaner and nicer)! Now I’m fighting for my refund back and they’re unwilling to cooperate saying they never agreed to refund me! What a piece of crap hotel. If you don’t mind sleeping with molds and stains, then sleep here! Otherwise, avoid at all cost!! *FALSE ADVERTISEMENT HOTEL*
Stayed 8 nights in Nov 2023
Response from Muay on 6 Dec 2023
Dear Valued Guest,Thank you for choosing Gusto Pratunam Hotel.We apologize for any inconvenience caused. We welcome your comment and feedback may have for future improvement of our service. We hopefully you will come back again. We look forward to seeing you, have a wonderful day.Kindest Regards,(Gusto Pratunam Hotel Team.)

6/10 Okay

Stuart

Travelled with group
Disliked: Amenities
This is a strange hotel, has a seemingly unused massage area at the front, and another business or two before you reach the check in. I was upgraded from a “superior” room - the room I got was intensely basic. The safe didn’t work, strange green light above the bed, windows blocked by walls so it was always dark, shower ran lightly and switched in and out of hot and cold. The reception was always completely deserted after midnight. The hotel is on a super interesting and busy street, lots of street vendors, and a street market most days that was a challenge to get through. Very close to the rail link for the airport.
Stayed 3 nights in Nov 2023
Response from Muay on 6 Dec 2023
Dear Valued Guest,Thank you for choosing Gusto Pratunam Hotel.We apologize for any inconvenience caused. We welcome your comment and feedback may have for future improvement of our service. We hopefully you will come back again. We look forward to seeing you, have a wonderful day.Kindest Regards,(Gusto Pratunam Hotel Team.)

10/10 Excellent

SOE

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Oct 2023
Response from Muay on 10 Oct 2023
Dear Valued Guest,Thank you for choosing Gusto Pratunam Hotel. Your review means a lot to us, we will keep pushing our hotel up to customer's satisfaction standard. We look forward to welcome you again, have a wonderful day. Kindest Regards, (Gusto Pratunam Hotel Team.)

6/10 Okay

SWEE HENG

Liked: Staff & service
Stayed 3 nights in Aug 2023
Response from .. on 7 Sept 2023
Thank you for staying with us.

2/10 Terrible

mahmood dawood

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrible
Terrible, worst hotel, photos in the hotels.com are deceptive, I request all to avoid staying in this Hotel.
Stayed 1 night in Aug 2023
Response from . on 9 Sept 2023
We sincerely apologize for the uncomfortable and inconvenient stay.

10/10 Excellent

Gregory

Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service
Great value for money. Night markets outside. I’ll stay again
Stayed 1 night in Aug 2023
Response from .. on 7 Sept 2023
Thank you for staying with us.

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had requested a room on a higher floor and were given room 812 which consisted of a large room (with fridge, TV, kettle (no cups/supplies), desk, chair, plenty of storage), en-suite bathroom with shower/bath combo (2 bath towels (no hand towels), bathmat, soap dispenser, shower cap, toothbrushes) and small balcony (no furniture). Rather strangely, there was a large “window” between the bathroom and bedroom with a drop-down blind (in the bedroom) that could be lowered to give you privacy. The aircon, hairdryer and Wifi (code changed daily) worked well. There was a slight leak from the shower/bath (not enough to bother us). Despite overlooking the street, there was no noticeable noise. The room safe was free and two bottles of complimentary water were provided daily. Everything was clean and well-presented and housekeeping throughout our stay was good. The breakfast/restaurant/bar area was on the ground floor. The breakfast buffet selection was not big but good enough and offered western and asian items as well as fresh fruit, bread/toast, juice, tea and coffee. Dishes were quickly replenished when necessary. We had dinner in the restaurant on one occasion and 2 meals with 2 beers was less than 500 baht. The lobby area offered a water dispenser, tour desk and comfortable seating. The hotel was towards the end of a small alley-road and only 5 minutes walk from Ratchaparop Train Station using the shortcut. Pratunam Market and various Malls were a few minutes walk away and
Stayed 4 nights in Feb 2020
Response from Nancy on 30 Mar 2020
Dear Valued Guest, Thank you for staying at Gusto Hotel. Your review means a lot to us, we will keep pushing our hotel up to customer's satisfaction standard. We look forward to welcome you again, have a wonderful day Best Regards,

8/10 Good

Verified traveller

Stayed 2 nights in Feb 2020
Response from Nancy. on 6 Mar 2020
Dear Valued Guest, Thank you for staying at Gusto Hotel. Your review means a lot to us, we will keep pushing our hotel up to customer's satisfaction standard. We look forward to welcome you again, have a wonderful day Best Regards,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There are no wash rags or bath mat in room. Maid said they don’t have any.
Stayed 1 night in Dec 2019

2/10 Terrible

Gerhardt, Chengdu China

Travelled with group
Disliked: Cleanliness, amenities, property conditions & facilities
I like the lobby, but other than that the room is dirty, breakfast not worth it, for the money could have had a better value. Not impressed.
Stayed 1 night in Dec 2019

10/10 Excellent

Rosemary

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Love staying here. Friendly staff. 3rd time staying at this hotel. WiFi is spoty.
Stayed 2 nights in Dec 2019

8/10 Good

Verified traveller

Travelled with group
The location is very good. Right smack at Pratunam morning and night market. We had a 2 room, 4 adults (connecting) room. The room size is big, but don't expect the room to look fancy. They are clean but regarding maintenance, it is poor. Chipped tiles in bathroom and black grime. It's okay for such pricing. I'll stay there again for the price and for a short stay.
Stayed 2 nights in Nov 2019

2/10 Terrible

Verified traveller

Stayed 4 nights in Nov 2019

6/10 Okay

CSR

The property is old and not properly maintained. Air condition is installed right beside the window and the noise is very loud.
Stayed 1 night in Sep 2019

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Sep 2019

6/10 Okay

Verified traveller

Travelled with group
bellhop was kind helping us to communicate to the driver, whereas the receptionists does not smile and greet customers to make one feel welcome.
Stayed 2 nights in Aug 2019

2/10 Terrible

Verified traveller

Disliked: Cleanliness
These count girl by the name of Nam was very very rules I went to the counter to check in she was playing with phone she td me can't u see I m busy just get loss go some where n sit I call u I expect a good explanation on these I had been staying at these hotel for the last 5years these first I meet such a rude person
Stayed 2 nights in Jul 2019

10/10 Excellent

YuJean, Beijing

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place to stay, 5 minutes walk to pratunam market and lots of tourists attractions
Stayed 1 night in Jun 2019

10/10 Excellent

S.mon

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good prices for travelers and center of Bangkok city
Stayed 1 night in Jun 2019

10/10 Excellent

Peter, Singapore

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff friendly and clean room, near shopping mall such as platinum and pantip IT mall
Stayed 1 night in Jun 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the location because it is surrounding by local food shop and market
Stayed 1 night in Jun 2019

4/10 Poor

Verified traveller

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Room really tiny like in Hongkong..difficult to access as Hotel was at the end of small alley..Not recommended
Stayed 4 nights in Jun 2019

10/10 Excellent

Verified traveller

Liked: Staff & service, amenities, property conditions & facilities
Stayed 2 nights in Feb 2019

2/10 Terrible

Terryl

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Poor service
Stayed 1 night in May 2019

10/10 Excellent

Verified traveller

Stayed 3 nights in May 2019

10/10 Excellent

Aye Thiri

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2019

4/10 Poor

Verified traveller

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Property name is different from what you advertised, staff no smiling face all Bangladesh foreigners! Cleanliness in room terrible!
Stayed 4 nights in Apr 2019

8/10 Good

Klaus

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sehr ordentliches Hotel inmitten des Markttrubels
Das Hotel hat uns alle, gerade aufgrund auch vereinzelter negativer Bewertungen sehr positiv überrascht: makelloses, sauberes Zimmer mit komfortablem Bett. Wir hatten ein Zimmer im 8. Stock und haben von dem Trubel draußen nichts mitbekommen und konnten super schlafen. Das Frühstück ist eher asiatisch ausgerichtet, es gibt aber auch Toast und Marmelade. Die Qualität der frisch zubereiteten Speisen war sehr gut und es gab jeden Tag ein wechselndes Angebot an thailändischen Speisen. Im Eingangsbereich des Hotels existiert ein Massagesalon; wenn man das Hotel verlässt ist man mitten im Marktgeschehen mit zahlreichen Essens- und Einkaufsmöglichkeiten vor allem Nachts (Nachtmarkt). Das Hotel bietet ein super Preis- Leistungsverhältnis für Bangkok. Jederzeit gerne wieder!
Stayed 2 nights in Feb 2024
Response from Muay on 17 Feb 2024
Dear Valued Guest,Thank you for choosing Gusto Pratunam Hotel.Your review means a lot to us, we will keep pushing our hotel up to customer's satisfaction standard. We look forward to welcome you again, have a wonderful day. Kindest Regards,(Gusto Pratunam Hotel Team.)

8/10 Good

Robert

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2024
Response from Muay on 26 Jan 2024
Dear Valued Guest,Thank you for choosing Gusto Pratunam Hotel.Your review means a lot to us, we will keep pushing our hotel up to customer's satisfaction standard. We look forward to welcome you again, have a wonderful day. Kindest Regards,(Gusto Pratunam Hotel Team.)

10/10 Excellent

Mia

Stayed 1 night in Dec 2023
Response from Muay on 17 Dec 2023
Dear Valued Guest,Thank you for choosing Gusto Pratunam Hotel.Your review means a lot to us, we will keep pushing our hotel up to customer's satisfaction standard. We look forward to welcome you again, have a wonderful day. Kindest Regards,(Gusto Pratunam Hotel Team.

10/10 Excellent

Jonny

Stayed 1 night in Nov 2023
Response from Muay on 19 Dec 2023
Dear Valued Guest,Thank you for choosing Gusto Pratunam Hotel.Your review means a lot to us, we will keep pushing our hotel up to customer's satisfaction standard. We look forward to welcome you again, have a wonderful day. Kindest Regards,(Gusto Pratunam Hotel Team.)

6/10 Okay

paul henrik

Stayed 2 nights in Mar 2023

10/10 Excellent

Bhati, India

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good Experience, Room is also a good fit for me & Hotel is located in market so easily you can make rounds for Shopping What we are paying that much we want to get back as comfort & I think I am getting so I am Happy
Stayed 1 night in Mar 2020
Response from Nancy. B-Your Home Hotel on 23 Mar 2020
Thank you for staying at B-Your Home Hotel Your review means a lot to us, we will keep pushing our hotel up to customer's satisfaction standard. We look forward to welcome you again, have a wonderful day. Best Regards,

8/10 Good

Solead

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location and very convenient with lot's of foods stall and restaurant, nearby massage shop, Pratunam market and Platinum Mall. The hotel staff services are excellent, very friendly and helpful.
Stayed 1 night in Mar 2020
Response from Nancy. Gusto Pratunam Hotel. on 13 Mar 2020
Dear Valued Guest, Thank you for staying at Gusto Hotel. Your review means a lot to us, we will keep pushing our hotel up to customer's satisfaction standard. We look forward to welcome you again, have a wonderful day Best Regards,

10/10 Excellent

Thomas, Usa

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location, close to the night market and shopping malls. I was able to leave my luggage there after check-out for half day, this was very good
Stayed 1 night in Mar 2020
Response from Nancy. Gusto Pratunam Hotel. on 12 Mar 2020
Dear Valued Guest, Thank you for staying at Gusto Hotel. Your review means a lot to us, we will keep pushing our hotel up to customer's satisfaction standard. We look forward to welcome you again, have a wonderful day Best Regards,

8/10 Good

San, BBK

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good hotel and provided with a smile. Convenient location. Clean room, close to shopping area Gusto Pratunam Hotel Clean, comfortable rooms, close to eating spots, tourist spots, and many tourist attractions in Bangkok.
Stayed 1 night in Mar 2020
Response from Nancy. Gusto Pratunam Hotel. on 11 Mar 2020
Dear Valued Guest, Thank you for staying at Gusto Hotel. Your review means a lot to us, we will keep pushing our hotel up to customer's satisfaction standard. We look forward to welcome you again, have a wonderful day Best Regards,

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and clean hotel. Clean rooms and bathroom. Near shopping area. Lovely stay. The service was great. Near shopping malls and shopping district. So many restaurants and street vendors
Stayed 1 night in Mar 2020
Response from ( Nancy. Gusto Pratunam Hotel. ) on 11 Mar 2020
Dear Valued Guest, Thank you for staying at Gusto Hotel. Your review means a lot to us, we will keep pushing our hotel up to customer's satisfaction standard. We look forward to welcome you again, have a wonderful day Best Regards,

8/10 Good

Yeewaheva, China

Liked: Cleanliness, staff & service, property conditions & facilities
Nice great location good service nice breakfast . Many local foods just right below the hotel
Stayed 1 night in Mar 2020
Response from ( Nancy. Gusto Pratunam Hotel. ) on 9 Mar 2020
Dear Valued Guest, Thank you for staying at Gusto Hotel. Your review means a lot to us, we will keep pushing our hotel up to customer's satisfaction standard. We look forward to welcome you again, have a wonderful day Best Regards, ( Nancy. Gusto Pratunam Hotel. )

10/10 Excellent

Brandon, Ph.

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place Good clean hotel. But overall worth it. Plenty of food options around, pharmacies, convenience stores, local shops etc.
Stayed 1 night in Feb 2020
Response from Nancy. on 6 Mar 2020
Dear Valued Guest, Thank you for staying at Gusto Hotel. Your review means a lot to us, we will keep pushing our hotel up to customer's satisfaction standard. We look forward to welcome you again, have a wonderful day Best Regards, ( Nancy. Gusto Pratunam Hotel. )

10/10 Excellent

Kanta, Ph.

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect Everything Is great about staying here Clean. Good AC Good shower heater Strategic location good.
Stayed 1 night in Feb 2020
Response from Nancy. on 6 Mar 2020
Dear Valued Guest, Thank you for staying at Gusto Hotel. Your review means a lot to us, we will keep pushing our hotel up to customer's satisfaction standard. We look forward to welcome you again, have a wonderful day Best Regards, (Gusto Pratunam Hotel. )

10/10 Excellent

Jakky

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Very Good This hotel is just perfect while if your arrive in the late hours at Don Muang Airport. Very comfy beds and overall a good experience there.
Stayed 1 night in Nov 2019
Response from Nancy. on 6 Mar 2020
Dear Valued Guest, Thank you for staying at Gusto Hotel. Your review means a lot to us, we will keep pushing our hotel up to customer's satisfaction standard. We look forward to welcome you again, have a wonderful day Best Regards,

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Very Good This hotel is just perfect while if your arrive in the late hours at Don Muang Airport. Very comfy beds and overall a good experience there.
Stayed 1 night in Sep 2019
Response from Nancy. on 6 Mar 2020
Dear Valued Guest, Thank you for staying at Gusto Hotel. Your review means a lot to us, we will keep pushing our hotel up to customer's satisfaction standard. We look forward to welcome you again, have a wonderful day Best Regards,

10/10 Excellent

shailesh

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Goed hotel
Leuk hotel in drukke winkelstraat
Stayed 1 night in Jan 2020
Response from Nancy. on 6 Mar 2020
Dear Valued Guest, Thank you for staying at Gusto Hotel. Your review means a lot to us, we will keep pushing our hotel up to customer's satisfaction standard. We look forward to welcome you again, have a wonderful day Best Regards,

8/10 Good

Verified traveller

Stayed 2 nights in Jan 2020
Response from Nancy. on 8 Mar 2020
Dear Valued Guest, Thank you for staying at Gusto Hotel. Your review means a lot to us, we will keep pushing our hotel up to customer's satisfaction standard. We look forward to welcome you again, have a wonderful day Best Regards,

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Il personale tutto molto gentili ed è vicino al centro è il costo delle camere sono buone
Stayed 18 nights in Dec 2019

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Stayed 3 nights in Nov 2019

8/10 Good

Hoy, Phipphines

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location perfect right in the middle of happening pratunam market. Shopping arcade, good ambience, close to many restaurants and money exchange s, Value for money yes. Overall, considering location, shopping, eateries and facilities, the hotel is a perfect choice
Stayed 1 night in Dec 2019

6/10 Okay

Brenda

Travelled with family
Liked: Staff & service
Staff can only speak very simple English in general. Toothpaste was provided on the first day only but needed requesting the next few days. Convenient location for street shopping but most Grab drivers couldn't find it. We had to walk to Baiyoke Sky Hotel nearby for Grab. The room facilities was a bit old.
Stayed 4 nights in Oct 2019

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Impressive hotel!!! The location is great, room clean and tidy bed are comfortable, very helpful staff. Highly recommended price is reasonable.
Stayed 1 night in Oct 2019