- Liked: Cleanliness, staff & service, amenities
I stayed on the third floor of block 17. I complained twice about the drainage in the bathroom till l got fed up and resorted to using my feet to help with the drainage so that l could take a proper shower .Unfortunately l had paid for the duration of my stay so could not check out as the hotel has a no refund policy , l expected to get another room unfortunately l did not . In the Restaurant there is need for improvement the breakfast menu is monotonous and is not suitable for those who are not from the region .The hotel was also advertising a special menu which the restaurant was not offering it was only after l queried with reception that the menu was simply removed . On a positive note our new Years eve dinner was well prepared . It would also be helpful if the hotel could invest in having the members of staff learn basic English so that they communicate with guests ordered room service which took more than 1 hour simply cause the staff member had noted down a wrong room number , instructions to ask for a well done egg were usually not followed due to language barrier . The pool side was well maintained and was clean , reception staff were very friendly and professional