I had asked for an early check-in as my flight arrived very early morning. Although not having a room immediately available,I was able to access my room 21/2 hours earlier than the normal check-in. The staff are wonderful, from the reception desk who always say good morning and attend to any request promptly,.to the chief security man who always has a smile and never seems to forget a face and the shuttle-bus drivers. An example:- my partner and I were early waiting for the shuttle-bus to leave on its regular trip, when the driver, an off-sider and a woman with a very young boy descending on the bus. The boy apparently had suffered a heat stroke and was not in a good way. The driver and his off-sider had their heads out of their respective windows, yelling for the traffic to give way and allow them through. This occurred (even on Sukhumvit!) and we arrived at the hospital in good time. The boy was treated and recovered. This is just an example of the staff's caring attitude and is the reason I return to this property every time I visit Bangkok.