Baku Mall

Clean room staff was nice but towels were not that clean

Stayed there during F1 weekend and loved it. The hotel is old and the furnishings dated, but the location was great and the staff amazing. Super kind and welcoming and helpful.

The hotel is situated at the highway it's not accessible for tourist with mobility disabilities and even pedestrians to venture the attractions such as the Baku Eye. Its not save for anyone to cross over to the opposite side of the road. Thus, it is viable for the management to consider to provide vehicle for its customers for them to go to attractions that is situated at the opposite of the road especially for the customers like my husband with mobility disabilities. As per normal there's good and bad customer service, Yusuf the front desk receptionist gave an excellent service, he booked for us the transport to the GYD Airport while another lady of the front desk let us know that there's a London cab in front of the hotel and we can also book via BOLT ot the airport. Yusuf also assist my husband to get into the car that he booked for us. Keep up the good work Yusuf.