Avenida Tulum Trip

Excellent location, awesome food, awesome staff. had an amazing time.

Everything about our stay was 5 stars. This is a resort that clearly has dedicated time to their processes and unseen service that goes above and beyond. The property itself is grand, well kept, and perfectly atmospheric. The coatis scampering around and a lovely jungle setting truly feel like you're in another world. Each location, whether at the pool, on a path, or at the beach, has it's own carefully-curated vibe that delivers. The pool is lovely. They've done a great job of separating the sound and DJ to one side of the pool - we could choose a quieter day or a rowdier day without needing to completely change pools! There are so many different places to eat and drink. The restaurants are all STELLAR! We often had a wait, but we could put our names in and then get a drink at Don Miguel's - they'd radio the bar to let them know our table was ready. All of the food was excellent - when a guest at our hibachi table had a special dietary restriction, their attention to food safety was top notch. Carlos, Israel, Oscar, Nora, Pablo, Sadie, EVERYONE on the entertainment staff was so incredibly friendly and enthusiastic. They learn your name quickly and always get you involved. If I could make one recommendation, it would be to add more mats around the pool bars and restrooms, perhaps even the pool steps. Every single day we saw people slip and fall - often multiple times. The floors are extremely slick. We will absolutely return to Valentin.

I had an ocean view room which was great it’s just I also had a view of the pool and people could see me through my balcony doors. Views was stunning and David who was our waiter at the restaurant rain was great. I rate 9.5/10

Very respinsive staff. Maintenance is completed promptly Air Conditioning soaked the floor and damaged our clothes. Someone was aware of the situation as the put a towel outside our door, but didn't report the issue. Didn't appreciate that. We lost two pairs of shoes.

Too many sales people and to many cop promoting situation they reserved the seats everywhere where there wasn’t even that many vip guests. Food was not bad but the hotel is not nearly 4.5 star hotel anymore.