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Reviews of Inn at the Finger Lakes

2.5 out of 5
Inn at the Finger Lakes
12 Seminary Ave, GPS: 12 John Street, Auburn, NY

Reviews

7.6

Good

Rating 10 - Excellent. 323 out of 1001 reviews" "
Rating 8 - Good. 353 out of 1001 reviews" "
Rating 6 - Okay. 163 out of 1001 reviews" "
Rating 4 - Poor. 101 out of 1001 reviews" "
Rating 2 - Terrible. 61 out of 1001 reviews" "

8.0/10

Cleanliness

7.8/10

Staff & service

6.6/10

Amenities

7.6/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

8/10 Good

Basia

Business traveller
Liked: Cleanliness
Worked well for my one-night stay.
Stayed 1 night in May 2024

4/10 Poor

Jennifer

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This was unfortunately one of the worst hotels I've stayed at. There was no one at the front desk. Check-in was done by a kiosk, which looks like an ATM in the vestibule, not clearly marked. No sign at the front desk to check-in at the kiosk. For a non-smoking facility, the entire 2nd floor was heavy with cigarette smoke. The room and bathroom were dirty. The surfaces in the room were not clean with visible dirt and grim. The microwave had food on the door and inside, not cleaned. There was mold in the bathtub, leaky tub faucet, and corosion on shower head. Showerhead hose broke during my shower. There was hair, dust, and dirt between the mattress pad and sheets on the bed and the bed ruffles had visible spots of unknown substances on them. I would not recommend this hotel.
Stayed 2 nights in May 2024

8/10 Good

Michele

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
price was good room was clean
Stayed 2 nights in May 2024

10/10 Excellent

Barbara

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I would not hesitate to stay at the Inn again.
Stayed 1 night in May 2024

2/10 Terrible

John

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Toilet had hard water deposits and looked dirty. Tub had no water stopper and looked dirty. Not handicap accessible,No ramp only a step to get into lobby. Canceled my stay in June.
Stayed 1 night in May 2024

4/10 Poor

Jackie

Travelled with family, Business traveller
Disliked: Amenities, property conditions & facilities
Hotel is overall dated, but worst part was that my room smelled of old cigarette smoke even though there was a clear no smoking sign on the door.
Stayed 1 night in May 2024

10/10 Excellent

patricia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
i parked in side loot and a man was in the dumpster tossing out returnable bottles - it was an uncomfortable scene as he was drinking out of one of the soda bottles in the dumpster
Stayed 1 night in May 2024

6/10 Okay

Joe

Stayed 1 night in Apr 2024

8/10 Good

JACQUELINE

Liked: Cleanliness, staff & service
Easy check in and out. Property is old and has not been updated
Stayed 1 night in Mar 2024

10/10 Excellent

melissa

Liked: Cleanliness
Stayed 1 night in Apr 2024

10/10 Excellent

Laura Susan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was small but comfortable,nicely decorated, and clean. One oddity (for me) -- check-in was done remotely via a kiosk located before the lobby. This lenghened the check-in process.
Stayed 2 nights in Apr 2024

4/10 Poor

Doug

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Our room smelled strongly of cigarette smoke. The facility is run down and cracked/crumbling in many places. There is no breakfast. Staff was, with one exception, uninterested or unresponsive about the smoke problem. Finally, on our last of 3 nights, we were moved to a good room.
Stayed 3 nights in Apr 2024

6/10 Okay

Alex

Business traveller
Liked: Staff & service, property conditions & facilities
Disliked: Amenities
The room still had dirt on the floor. In the bathroom you could see mold growing in a corner. The towels they gave you were the size of a head towel. The bed was uncomfortable.
Stayed 1 night in Apr 2024

4/10 Poor

Daniel

Travelled with pets, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Not very clean. TV didn't work, called, no one came. My Yorkie found a fortune cookie, we didn't get Chinese. Check in was a fiasco.
Stayed 1 night in Apr 2024

6/10 Okay

Deborah

Travelled with family, Travelled with partner
Disliked: Staff & service
The check in is time consuming through some kind of remote video check in. No person at the desk. The interior is a bit dated although some rooms have been repainted (we rented 3 rooms). The towels are clean but dingy and the fan in the bathroom didn't work. The beds are comfortable but the furniture is a bit old and chipped.
Stayed 1 night in Apr 2024

2/10 Terrible

Peter

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
The light in the bathroom did not work and the light above the window seat did not work . Also the heat lamp and fan in the bathroom did not work. We tried to contact maintenance and the house keeping with no luck. Very frustrating. This was a father and son weekend trip and I’m very disappointed .
Stayed 1 night in Apr 2024

10/10 Excellent

Lamar

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was right along a main road Lot's of truck's going past! But I'd say decent nice lodging! No breakfast
Stayed 1 night in Mar 2024

10/10 Excellent

Samir

Liked: Cleanliness, amenities
Customer service & checkin
Stayed 1 night in Mar 2024

10/10 Excellent

Wesley

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

2/10 Terrible

McKelle

Stayed 1 night in Feb 2024

8/10 Good

nancy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024

2/10 Terrible

Susan

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The room spelled terrible. It was non smoking but I could smell smoke all night. The sheets had makeup on it. Nasty
Stayed 1 night in Feb 2024

6/10 Okay

Jeffery

Stayed 2 nights in Feb 2024

4/10 Poor

Rhonda

Stayed 1 night in Feb 2024

10/10 Excellent

Peter

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A nice place to stop and relax
Staff was friendly and down to earth, the venue was quiet and felt comfortable, and the room was small but perfectly adequate. The venue has clearly seen better days, but all of the important boxes were checked.
Stayed 1 night in Jan 2024

2/10 Terrible

Ahki

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
My room smelled like cigarettes and its a non smoking facility. Was told i could get a refund. Then once i left, my refund was declined. And the woman at the front dest lied to me and was very rude afterwards.
Stayed 1 night in Jan 2024

6/10 Okay

Tracy

Liked: Cleanliness, staff & service
Property served its purposes although there was people hanging around in lobby, hallways at all hours. I felt very uncomfortable
Stayed 2 nights in Jan 2024

4/10 Poor

Jennifer

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
There was roaches. Not happy about that.
Stayed 2 nights in Jan 2024

10/10 Excellent

Holly

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, reasonable and walkable
Stayed 1 night in Jan 2024

10/10 Excellent

Roderick

Stayed 1 night in Jan 2024

4/10 Poor

Jennifer, Omaha

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
Two of three days-no maid service. (Day 1 was claimed by them to be our fault, day 2 was unexplained.) No hot water final night and morning-no notice or offer to move us to room with hot water. Radiator/heater dial broken. (Air blew either cool or very hot.) Front desk button on room phone goes to “invalid number.” After-hours communication with staff limited to video kiosk in front entryway. Complaints/concerns to staff were mostly explained away as the guest failing to understanding how they run things. There was never an apology for the inconvenience or an indication of understanding. We stayed here 5 months ago and it wasn’t great, but it was better. With exception of kind woman at check-in, it was a bad stay. We will not stay here again.
Stayed 4 nights in Jan 2024

10/10 Excellent

Patrick

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel was in great shape and well-maintained, staff was helpful as well.
Stayed 3 nights in Dec 2023

2/10 Terrible

Tracy

Travelled with family
Stayed 1 night in Dec 2023

10/10 Excellent

Alyssa

Stayed 1 night in Dec 2023

2/10 Terrible

Verified traveller

Disliked: Cleanliness, property conditions & facilities
We didn't end up staying.
Stayed 1 night in Dec 2023

4/10 Poor

Timothy

Liked: Cleanliness, staff & service, property conditions & facilities
We liked our room very affordable. We dislike the smoke in the hotel. My fiancée was very upset with it. Made her very sick.
Stayed 1 night in Dec 2023

10/10 Excellent

Donna

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

8/10 Good

John

Travelled with group
Liked: Staff & service
Disliked: Amenities
Hand rail and steps from side parking area in disrepair
Stayed 1 night in Dec 2023

2/10 Terrible

Tyler

Stayed 1 night in Nov 2023

2/10 Terrible

Bruce, Corning

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
No human attendent on site. Only a check in kiosk that required that you stand in the breezeway while you completed check in. The woman on the video check-in was nice enough, but it crashed and i had to stand in the breezeway for about 20min have the come out of the machine. The fitness center is there but locked. Was not opened at 6am as stated on the sign outside the door. Drain in the bathroom sink of the room does not drain for 5 min after washing up. Wallpaper badly peeled down over a window at the end of the hall. Big waterspot on the drop ceiling. Next morning, coffee wasn't ready in the loby till after 7. We'll try somwhere else next time on Auburn.
Stayed 1 night in Nov 2023

6/10 Okay

Nancy

Travelled with family
Liked: Cleanliness
Disliked: Staff & service
Was not a fan of being checked in through a kiosk in the entrance. No personal contact.
Stayed 1 night in Nov 2023

4/10 Poor

Nicholas

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Nov 2023

4/10 Poor

Larissa

Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Nov 2023

10/10 Excellent

Morgan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

8/10 Good

Mary Susan, Stittsville

Travelled with partner
Liked: Cleanliness, property conditions & facilities
This place was perfectly situated between Syracuse and wine country. The room, while a little smaller than expected, was very clean and pretty quiet. Bed was comfortable. Walkable to nearby restaurants and some shops. I didn't like the electronic check-in process. Good place for a long weekend stay, for football and wine!
Stayed 3 nights in Nov 2023

2/10 Terrible

Brandon

Stayed 1 night in Nov 2023

6/10 Okay

Amanda

Travelled with family
Stayed 1 night in Nov 2023

8/10 Good

GLEN, Staten Island

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023

10/10 Excellent

Edward

Liked: Amenities
As always, convenient to everything is Auburn, and a nice hotel for a weekend stay.
Stayed 2 nights in Nov 2023