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Reviews of Auburn Inn

2 out of 5
Auburn Inn
19 McMaster St, Auburn, NY

Reviews

6.8
Rating 10 - Excellent. 61 out of 374 reviews" "
Rating 8 - Good. 123 out of 374 reviews" "
Rating 6 - Okay. 95 out of 374 reviews" "
Rating 4 - Poor. 58 out of 374 reviews" "
Rating 2 - Terrible. 37 out of 374 reviews" "

7.2/10

Cleanliness

7.4/10

Staff & service

6.0/10

Amenities

6.6/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

8/10 Good

vladimir

Stayed 3 nights in Sep 2022

8/10 Good

lisa

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Quiet
Stayed 1 night in Oct 2022
Response from BG on 15 Nov 2022
Thank you for your review.

2/10 Terrible

laurie, winthrop

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The lobby had dust balls behind the counter, the room said no smoking but the whole hotel had a bad odor with a cigarette smell underneath it all, the hair dryer had a layer of sticky black dirt on it, no closets, no iron or ironing board. The only pluses to it was the price and was close to another hotel that friends were staying at. It was quiet because we were the only car in the parking lot on a friday and saturday. Local bars, abandoned factory across the street with blown out windows and the correctional facility were the sights we saw out of our window. The staff was friendly and the bed was comfortable. No vending machines to get a snack or drink. I would not stay here again. I would spend the extra money and stay at the Hilton instead.
Response from BG on 8 Nov 2022
Thank you for you review. The front desk area is being revamped. The "dust balls" are carpet fuzz. We had removed the old flooring in preparation for the new flooring to be installed. Unfortunately I don't have control over the neighboring properties. All hotels in the area would have provided you with a nice view of the correctional facility ,including the Hilton which you mention. A quick stop or call to the front desk and we could have helped you out with an iron or new hairdryer. They could have shown you the location of are vending and ice machines as well.

6/10 Okay

Jessica

Travelled with family
Disliked: Property conditions & facilities
You get what you pay for. We were in town for a wedding and this was the only hotel left with rooms available. Staff was nice, the room was clean. No frills- no amenities or breakfast. The beds were comfortable. Our only complaint was the sink in the bathroom barely trickled water and the shower made a very loud noise while it was running.
Stayed 2 nights in Oct 2022
Response from BG on 10 Oct 2022
Thank You for your review.

6/10 Okay

Samantha

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
The room was not like it showed. It seemed very dirty, beds were uncomfortable. They did seem to be working on the hotel just not the area I was staying in.
Stayed 2 nights in Sep 2022
Response from BG on 27 Sept 2022
Thank You for your review. The rooms should match the online photos. We are currently updating rooms ,as well as the whole property.

8/10 Good

Mary Jo and Joe

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2022
Response from BG on 21 Sept 2022
Thank You for your review

10/10 Excellent

Amy, Honeoye

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Property was recently purchased by new owners, and upgrades are being made. Check-in was easy, staff personable. Only issue was no microwave - not a big deal for us this time.
Stayed 1 night in Sep 2022
Response from BG on 19 Sept 2022
Thank You for you review.

8/10 Good

Andrew, Wilkes-Barre

Travelled with partner
Liked: Cleanliness, staff & service
We had a nice stay here, it was quiet and the room was clean and comfortable. There are some places in which they could certainly spruce things up, but it is a great room for the price.
Stayed 2 nights in Sep 2022
Response from BG on 13 Sept 2022
Thank You for your review.

10/10 Excellent

Valerie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
everything was very good, easy to find the Auburn Inn, Enjoyed my one night stay and staff was very friendly.
Stayed 1 night in Sep 2022
Response from BG on 11 Sept 2022
Thank You for your review.

6/10 Okay

Verified traveller

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Sep 2022
Response from BG on 11 Sept 2022
Thank You for your review.

8/10 Good

Linda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Need anti slip in tub, location signs alonh highway
Stayed 1 night in Sep 2022
Response from BG on 8 Sept 2022
Thank You for your we review. We will look into your concerns.

4/10 Poor

Aleksandr

Travelled with group
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
No breakfast as promised, no coffee machine, even no hot water for coffee or tea.
Stayed 3 nights in Sep 2022
Response from BG on 7 Sept 2022
Thank you for your review. We haven't offered any breakfast or coffee since pre-covid. The online sites don't show it as well. We are working on bringing something back, but have not implemented it as of yet.

4/10 Poor

Bianca

Travelled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Property was dirty stinkbugs absolutely no amenities do not stay here hope down the road places make ch better
Stayed 1 night in Sep 2022
Response from BG on 5 Sept 2022
Thank you for pointing these issues out. I will look into them.

2/10 Terrible

Dolores

Liked: Staff & service, property conditions & facilities
Disliked: Room comfort
Sore backs and neck.
The bed was absolutely the worst I have ever slept in. Sagged so bad in the middle that my husband and I could not fall asleep for any length of time. We both woke up with sore backs and not happy about a 3 hr drive with sore backs and necks.
Stayed 1 night in Sep 2022
Response from bg on 4 Sept 2022
Thank you for your feedback . We will address these matters.

2/10 Terrible

Sarah

Travelled with family, Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Never will i ever go back there again
I guy that checked us in was rude and never gave me my copy of the payment. Then when i told them i needed more pillows before i checked in i didnt get them. And when he came to my room he throw the pillows at me. I stayed thwre all the time and i am done
Stayed 2 nights in Aug 2022
Response from BG on 20 Oct 2022
Thank You for your review. I'm sorry you felt the desk clerk was rude. He had received several complaints about your room being too loud.

8/10 Good

Donald

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was nice.
Stayed 1 night in Aug 2022
Response from BG on 23 Aug 2022
Thank You for your review.

8/10 Good

Verified traveller

Liked: Staff & service, room comfort
Stayed 2 nights in Aug 2022
Response from BG on 23 Aug 2022
Thanks for your review.

10/10 Excellent

Fran

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really nice..boat friendly
Stayed 1 night in Aug 2022
Response from BG on 22 Aug 2022
Thank you for your review.

10/10 Excellent

Beth

Liked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in Jul 2022

6/10 Okay

Ray

Liked: Cleanliness, staff & service
Ice and refreshments too far away; refrigerator did not work; noisy at night
Stayed 3 nights in Jul 2022
Response from BG on 14 Aug 2022
Thank You for your review, and bringing this to our attention. We will definitely try to work on these issues.

2/10 Terrible

Caryn

Travelled with family
Liked: Room comfort
Disliked: Staff & service
You get what you pay for
No one at the front desk when we arrived. Waited approximately 10-15 minutes for someone to check us in. My husband called out "Hello" twice to see if someone was around. Finally, a guy comes out of the office, and without any kind of greeting, proceeds to check us in. Zero personality. Very dated Inn, could use some freshening up to make it less drab. Suprisingly, the beds were extremely comfortable! I slept very well. The young lady that checked us out the next morning was very pleasant.
Stayed 1 night in Jul 2022
Response from Dev on 17 Jul 2022
We very sorry and apologize your experience with us. We really appreciate you bringing this to my attention. We definitely work on it. Thank you

10/10 Excellent

Donald

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
2 night stay
Clean room. Comfortable stay.
Stayed 2 nights in Jul 2022
Response from Dev on 16 Jul 2022
Thank you for your feedback and staying with us

10/10 Excellent

Sarah

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best hotel
It was a good stay
Stayed 1 night in Jul 2022
Response from Dev on 16 Jul 2022
Thank you for your feedback and staying with us

6/10 Okay

Mark

Liked: Cleanliness, staff & service
Stayed 2 nights in Jun 2022

8/10 Good

Martha

Liked: Property conditions & facilities, room comfort
OK. No better
We are very low maintenance but we were dismayed that we had to ask for cups at the desk. Also the walls had some stains.
Stayed 1 night in Jun 2022
Response from Dev on 28 Jun 2022
We apologize for trouble and inconvenience. Your feedback is very important to us.

10/10 Excellent

Cindylou

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great
Stayed 1 night in Jun 2022
Response from Dev on 26 Jun 2022
Thank you for staying with us and providing your feedback thank you

8/10 Good

Verified traveller

Travelled with family
Liked: Property conditions & facilities, room comfort
Disliked: Cleanliness
Stayed 1 night in Jun 2022
Response from Dev on 21 Jun 2022
Thank you for staying with us and your feedback

10/10 Excellent

Jordan

Stayed 1 night in Jun 2022
Response from Dev on 21 Jun 2022
Thank you for staying with us and providing your feedback, thank you

4/10 Poor

James

Travelled with family
Disliked: Amenities, property conditions & facilities
No breakfast because of covid
Stayed 2 nights in Jun 2022

2/10 Terrible

Leigh Ann

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
The bedding and cloth recliner were sex stained. The toilet barely flushed and the bathroom fan sounded like a motorcycle. There were no elevators to get up to the second floor. We checked in and back out in 10 minutes, it was disgusting.
Stayed 1 night in Jun 2022
Response from Dev on 9 Jun 2022
Sorry for your experience. We thank you for your feedback and suggestions for we must have elevator. We refunded money to Expedia. Thank you

6/10 Okay

Debra

Business traveller
Liked: Cleanliness, staff & service
It was ok
Stayed 2 nights in Jun 2022
Response from Dev on 9 Jun 2022
Thank you for your feedback

6/10 Okay

Mark

Disliked: Amenities
You need to have more amenities than what were present such as a fridge and microwave.
Stayed 1 night in Jun 2022

8/10 Good

Francesca

Business traveller
Liked: Cleanliness
Clean quiet room but no coffee maker!
Stayed 3 nights in Jun 2022
Response from Dev on 9 Jun 2022
Thank you for your feedback

8/10 Good

Jennifer

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2022
Response from Dev on 6 Jun 2022
Thank you for staying with us and your feedback.

8/10 Good

LIZ

Travelled with family
Liked: Cleanliness
Disliked: Amenities
it was quiet. AM staff engaging PM scary. sadly smelled and shabby but clean. nice lobby.
Stayed 1 night in Jun 2022
Response from Dev on 9 Jun 2022
Thank you for your feedback

4/10 Poor

Margaret

Travelled with group
Disliked: Property conditions & facilities
Room had a microwave no fridge
Stayed 1 night in May 2022
Response from Dev on 16 May 2022
Apologies for your experience with us. Will try hard to be better. Thank you

10/10 Excellent

JANICE, Cold Spring

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was clean and comfortable. It was very quiet.
Stayed 1 night in May 2022
Response from Dev on 16 May 2022
Thank you for your time and feedback. It’s very important to us

6/10 Okay

Kim

Travelled with family
Liked: Room comfort
Inexpensive and comfortable, but no frills.
No breakfast served —a pain! Staff unable to give much help on anything. Beds and room clean and comfy.
Stayed 2 nights in May 2022
Response from Dev on 16 May 2022
Thank you for your feedback and time to provide us your feedback

10/10 Excellent

patricia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in May 2022

10/10 Excellent

Pamela

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the courtesy of the staff.
Stayed 2 nights in Apr 2022
Response from Dev on 13 May 2022
Thank you for your business and your feedback

4/10 Poor

Tara

Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
I woke up in the middle of the night in a wet spot that I did not create. I assume that the mattress must have been wet and laying on it made the moisture go through the dry upper layers. In addition to this, there was a bright spotlight shining directly on my window all night which rendered the blackout curtains pretty much useless. The walls are paper thin, so I'd jump every time someone opened their door, thinking that they were coming into my room. And it was just constant noise all night between the whooshing of the fridge and some weird high pitched noise coming from somewhere in the room.
Stayed 1 night in Dec 2021

4/10 Poor

Charlie

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
No coffee maker , no microwave 1 little shampoo made in china , and two tiny bars of soap made in china,for 2 people, hotel is worn out outdated, our security lock was broken, I could go on but we’ll never stay here again , I hope we don’t get bug bites
Stayed 1 night in Dec 2021

8/10 Good

Mary, Binghamton

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Inside was very clean. The house cleaning staff did a wonderful job, even floor corners behind night stands were clean! We had one problem and that was from who ever was in room above us in 208, so loud, yelling. They woke us up at 10 pm that i had to go to front desk and asked if they could tell ppl upstairs to quiet down. After the ppl paced loudly all night back and forth stomping their feet. After thay
Stayed 1 night in Dec 2021

2/10 Terrible

Brian

Stayed 1 night in Nov 2021

4/10 Poor

Ann

Travelled with family
Disliked: Amenities
It’s just old and tired!
Stayed 2 nights in Oct 2021

6/10 Okay

Verified traveller

Travelled with family
Stayed 2 nights in Oct 2021

6/10 Okay

Tom

Travelled with group
Liked: Staff & service, property conditions & facilities, room comfort
Weather cancellation
Had to check out a day early and could not get a refund due cancellation policy at Hotels . Com. Don’t think I will book for more than 1 night stays through hotels . Com
Stayed 3 nights in Oct 2021

8/10 Good

sue

Travelled with group
Liked: Cleanliness, staff & service, room comfort
simple
simple but very comfortable place.
Stayed 3 nights in Oct 2021
Response from dev on 13 Oct 2021
thank you for taking time and give your feedback

8/10 Good

Daniel

Liked: Staff & service, amenities
No
Stayed 1 night in Oct 2021
Response from dev on 12 Oct 2021
thank you for your feedback

8/10 Good

kathleen

Liked: Cleanliness, staff & service, room comfort
Hotel was great for an evening, just needs to be updated.
Stayed 1 night in Oct 2021
Response from dev on 12 Oct 2021
thank you for your time and feedback