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"I booked to stay at this hotel during the flight cancellations that occurred because of the issues between America & Iran. We were advised to quickly book a hotel close to the airport. When we arrived at the hotel, it was before our check-in time, so we were asked to wait until 2pm. About 30 minutes later I got a call and was told to head back to the airport immediately as British Airways was now able to take passengers on the plane. I approached reception staff and explained the situation and told them that I would no longer need the room as I had to return to the airport straight away. Unfortunately, the hotel refused to accept my cancellation and still charged me for the room, even though we never checked in or used it. I understand that hotels have policies, but given the circumstances and a sudden change due to airline disruptions. I was disappointed that there was no flexibility or understanding shown. A little consideration in situations like this would go a long way, especially when travellers are already dealing with the stress of cancelled flights and last-minute changes. Overall, this experience left a negative impression. I hope the hotel reviews how situations like this are handled in the future and shows more understanding toward travellers facing unexpected travel disruptions. I paid £77 for a hotel that i wasn't able to stay in. "

"I was very impressed. Excellent hotel and convenient location. One of the best parts of Guarulhos. Very nice hotel room. "

"We were only there for a short 12 hrs but all was great."

"Pool was horrible.the room smelled of mold.nothing was near by."

"Reasonable hotel with friendly staff "

"This is my second stay at Atibaia Residence Resort. The first time I stayed in November 2024, and this time it was July 2025. I loved it here so much, that I had to come back. The food is delicious and plenty. Water, drinks, and cocktails are plenty. The Lazer entertaining staff is always there to do activities and entertain the guests. They're very children oriented with a lot of children activities. They are also dog friendly. I saw people with small dogs. There are poop bags available on the premises. The place is very clean and well maintained. Deserts are delicious. You can't ever get hungry, because the food is always available and the variety is great. They have a big gym, that I was visiting before breakfast. There are several warm pools options: outdoor pools, children pools, pool with and a heated inside pool and sauna. "