I booked and payed for the hotel for my Greek girlfriend who had to stay by a few days In Athens. I picked this hotel sight unscene due to my girlfriend wanting a room with a bathtub. My girlfriend after checking in could only stay there for a day and a half because she felt very unsafe and had to flee the hotel in the middle of the night. She called me (I am in the states) frantic and hysterically crying telling me she feared for her life at the hotel. She ended up not going back to the hotel and checked in to another one where she felt safe. I had her go and get her clothes with a friend a day and a half later. I contacted Expedia for a partial refund and was refused. They told me it was up to the hotel and they didn’t care that I bought the trip insurance through them in case of any issues. I filed a claim with my credit card company and they are doing an investigation. The bottom line is this; if you purchase a product from Expedia, be it airline, train rental car and accommodations, especially if you are traveling outside your home country you will not receive any type of refund. If you have any issues that can cause a disruption of your trip, be to lose the money you paid up front to Expedia. I know it will rarely happen and but I just want to warn everyone that they will not help you in anyway. I could not talk to anyone. All of my comms had to go through a chat window and if you contacted them vice Expedia contacting you their “investigation” process starts over.