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Overview of Cascades Mountain Resort, Ascend Hotel Collection

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Featured image
Indoor pool
Indoor pool
Indoor pool
Desk, iron/ironing board, free cots/infant beds, rollaway beds

Cascades Mountain Resort, Ascend Hotel Collection

3.5 out of 5

3.9/5 Good

Guests rated this property 4.0/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Parking included
  • Air conditioning
  • Restaurant
  • Business services

Cleaning and safety practices

  • Cleaned with disinfectant
  • 24-hour vacancy between guest room stays
  • Hand sanitiser provided

Explore the area

    Popular LocationBlue Ridge Mall2 min drive
    Popular LocationTeam ECCO Ocean Center and Aquarium9 min drive
    Popular LocationJackson Park10 min drive
    AirportAsheville, NC (AVL-Asheville Regional)12 min drive

Choose dates to view prices

Suite, Multiple Beds, Non Smoking

4.2/5 guest room rating
  • Sleeps 6
  • 2 Queen Beds and 1 Double Sofa Bed

Standard Room, 1 King Bed with Sofa bed, Non Smoking

3.9/5 guest room rating
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Room, 1 King Bed, Accessible, Non Smoking

  • Sleeps 3
  • 1 King Bed

Suite, 1 King Bed with Sofa bed, Non Smoking

4.1/5 guest room rating
  • Sleeps 5
  • 1 King Bed and 1 Double Sofa Bed

Standard Room, 2 Queen Beds, Non Smoking

3.8/5 guest room rating
  • Sleeps 4
  • 2 Queen Beds

About this area

Hendersonville

Located in Hendersonville, Cascades Mountain Resort, Ascend Hotel Collection is near the airport and in the mountains. Jump Off Rock and Carl Sandburg Home National Historic Site are notable landmarks, and some of the area's activities can be experienced at Saint Paul Mountain Vineyards and Moonshine Mountain Snow Tubing Park. Travelling with kids? Don't miss Elijah Mountain Gem Mine. Relax and indulge in the area's winery tours and health/beauty spas, or seek out an adventure with hiking/biking trails and horse riding nearby.
Popular Location

What's nearby

  • Blue Ridge Mall - 2 min drive
  • Mineral and Lapidary Museum - 5 min drive
  • Saint Paul Mountain Vineyards - 6 min drive
  • Team ECCO Ocean Center and Aquarium - 9 min drive
  • Jackson Park - 10 min drive

Getting around

  • Asheville Regional Airport (AVL) - 12 min drive

Restaurants

  • Where to eat
  • Old Orchard Tavern – Restaurant offering American cuisine. Serves dinner on selected days.

About this property

Cascades Mountain Resort, Ascend Hotel Collection

3.5-star, family-friendly hotel near Blue Ridge Mall
Along with a restaurant, this smoke-free hotel has an indoor pool and a bar/lounge. Free WiFi in public areas and free self parking are also provided. Additionally, a poolside bar, a coffee shop/café and a snack bar/deli are on-site. All 100 rooms provide conveniences such as fridges and microwaves, plus in-room free WiFi and flat-screen TVs with cable channels. Room service, coffee makers and hairdryers are among the other amenities available to guests.
Cascades Mountain Resort, Ascend Hotel Collection offers 100 forms of air-conditioned accommodation with coffee/tea makers and a hairdryer. Fridges and microwaves are provided. Bathrooms include a combined bath/shower unit and complimentary toiletries.

This Hendersonville hotel provides complimentary wireless Internet access. Flat-screen televisions come with premium cable channels. Housekeeping is provided on a daily basis.

3 hot tubs are on site along with an indoor pool. In addition to a kids' pool, other recreational amenities include a waterslide.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows the standard cleaning and disinfection practices of Commitment to Clean (Choice)

Social distancing

Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Gives staff personal protective equipment worn by staff
Masks are required at the property
Hand sanitiser provided
Individually wrapped food options available for breakfast and through room service
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free self-parking on site

Food and drink

  • 1 restaurant and 1 coffee shop/cafe
  • 1 poolside bar and 1 bar
  • Room service available

Things to do

  • 3 hot tubs
  • Billiards/pool table
  • Children's pool
  • Indoor pool

Family friendly

  • Children's pool
  • Free cots/infant beds
  • Indoor pool
  • Laundry facilities
  • Microwave
  • Fridge
  • Rollaway/extra beds (surcharge)
  • Snack bar/deli
  • Water slide

Conveniences

  • Gift shop/newsstand
  • Newspapers in reception
  • No lifts

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Tour/ticket assistance

Languages spoken

  • English
  • Spanish

Business services

  • 24-hour business centre
  • Conference centre (2100 square feet of space)
  • Meeting rooms 3

Outdoors

  • Garden
  • Picnic area
  • Terrace

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • Accessible bath
  • Braille signage
  • Grab bar in bath
  • Grab bar in shower
  • Handrails in stairwells
  • In-room accessibility (select rooms)
  • Pool hoist on site
  • Portable bath seat
  • Roll-in shower (select rooms)
  • Step-free path to entrance
  • Upper floors only accessible by stairs
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair-accessible registration desk
  • Wheelchair accessible (may have limitations)

More

  • Fireplace in reception
  • Renovated entire property – September 2016
  • Romance packages available
  • Smoke-free property
  • TV in lobby

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Free cots/infant beds
  • Heating
  • Rollaway/extra beds (surcharge)

Bathroom

  • Free toiletries
  • Hairdryer
  • Shower/bathtub combination
  • Towels

Entertainment

  • TV channels
  • Flat-screen TV
  • Premium channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Fridge

More

  • Desk
  • Iron/ironing board

Policies

Check-in

Check-in from 4 PM - 2 AM
Minimum check-in age - 18

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival
Due to COVID-19, this property's food and beverage options may be limited pursuant to local regulations.

Renovations and closures

Due to COVID-19, this property’s food and beverage options may be limited.

Access methods

Staffed front desk

Pets

Pets not allowed (service animals welcome)
Service animals are exempt from fees

Children and extra beds

Children are welcome
Kids stay free! Up to 2 children stay free when using existing bedding
Rollaway/extra beds are available for USD 10.0 per stay.
Free cots (infant beds)

Payment types at the property

Important information

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Rollaway bed fee: USD 10.0 per stay

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector and a smoke detector
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Property is also known as

Cascades Mountain Resort Hendersonville
Cascades Mountain Resort
Cascades Mountain Hendersonville
Cascades Mountain
Cascades Mountain Resort, Ascend Hotel Collection Hotel
Cascades Mountain Resort an Ascend Hotel Collection Member
Cascades Mountain Resort, Ascend Hotel Collection Hendersonville

Frequently asked questions

3.9
Good
Rating 5 - Excellent. 275 out of 779 reviews
5 - Excellent 35%
Rating 4 - Good. 263 out of 779 reviews
4 - Good 34%
Rating 3 - Okay. 133 out of 779 reviews
3 - Okay 17%
Rating 2 - Poor. 82 out of 779 reviews
2 - Poor 11%
Rating 1 - Terrible. 26 out of 779 reviews
1 - Terrible 3%

4.0/5

Cleanliness

4.1/5

Staff & service

3.9/5

Amenities

3.8/5

Property conditions & facilities

4/5 Good

Business traveller, Travelled with partner
Liked: Staff & service, amenities
From first glance this place may seem a little run down, but once you get inside it has a lovely pool and hot tub area. The lush landscaping they advertise inside needs some TLC, lots of empty planting pots just sitting around filled with dirt. If they removed the empty pots it would be a big improvement. Rooms were very clean, but dated. Staff was very nice and hard working.
Stayed 2 nights in May 2021

5/5 Excellent

Stayed 3 nights in Apr 2021

5/5 Excellent

Travelled with family
Liked: Cleanliness, staff & service
The hotel was older but clean. Room was small but adequate no bad things about the room, felt safe and clean
Stayed 1 night in Apr 2021

4/5 Good

Stayed 2 nights in Apr 2021

5/5 Excellent

Travelled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
Besides checkin the hotel was fabulous room was clean they had a water slide and staff was extremely nice once again besides at check in . I will be visiting again. They do not have a game room anymore though .
Stayed 2 nights in Apr 2021