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"Enjoyed the ambience and the décor immensely, especially the implementation of multiple mirrors throughout the hotel. However, there was a miss in the details for the mirrors as they were covered in smudges, even those that were clearly out of reach. Additionally, the A/C in the room constantly made noise, akin to popcorn popping or ice falling in an ice machine. The staff were very courteous and contentious, service was very good in the bar/restaurant. We had been wanting to stay at Hotel Lorenzo for some time, based solely on the outside lights and interior aesthetic. It may have been a bit better when it was still fresh, but it was a little lackluster as it currently stands. "

"Toilets didn’t work, no servicing, lobby restrooms filthy, coffee shop attached was garbage. The staff didn’t care no customer service. "