Lowest nightly price found within the past 24 hours based on a 1 night stay for 2 adults. Prices and availability subject to change. Additional terms may apply.
Lowest nightly price found within the past 24 hours based on a 1 night stay for 2 adults. Prices and availability subject to change. Additional terms may apply.
I had high expectations and they were met and exceeded.
The staff are polite, courteous and professional without being robotic, and that makes a difference.
The room was larger than expecting, well furnished.
The bathroom was good and the buttons for the shower avoided the usual fear of having to take a degree in plumbing that you usually find with hotel bathrooms.
The bed was a little firmer than I like but then everyone has different tastes.
The coffee was good, the water fountain...
I had high expectations and they were met and exceeded.
The staff are polite, courteous and professional without being robotic, and that makes a difference.
The room was larger than expecting, well furnished.
The bathroom was good and the buttons for the shower avoided the usual fear of having to take a degree in plumbing that you usually find with hotel bathrooms.
The bed was a little firmer than I like but then everyone has different tastes.
The coffee was good, the water fountain...
Jamie
Reviewed September 7, 2026Reviewed September 7, 2026
This is our second time staying here, can't be happier. Our 2nd time is just as good as the first time if it's not better. The room is perfectly decorated, small but charming. Fantastic location, very quiet but close to the city centre. Most importantly, the best thing about this hotel is that AMAZING staffs, all of them are very helpful, friendly and speak fluent English, this hotel must be very proud to find these amazing staffs and I hope they will maintain this level of service. Without a...
This is our second time staying here, can't be happier. Our 2nd time is just as good as the first time if it's not better. The room is perfectly decorated, small but charming. Fantastic location, very quiet but close to the city centre. Most importantly, the best thing about this hotel is that AMAZING staffs, all of them are very helpful, friendly and speak fluent English, this hotel must be very proud to find these amazing staffs and I hope they will maintain this level of service. Without a...
You need to have a car to drive into Arcachon and the surrounding bay as there's nothing in walking distance. But if you have a car - this is perfect. Clean. Good breakfast. Quiet. Free parking. Excellent.
You need to have a car to drive into Arcachon and the surrounding bay as there's nothing in walking distance. But if you have a car - this is perfect. Clean. Good breakfast. Quiet. Free parking. Excellent.
Loved our stay - staff were friendly and welcoming from the moment we arrived. The hotel is in a great location very close to the lighthouse. The room was spacious and comfortable, the breakfast delicious, and the pool was good fun. Thank you to all the staff!
Loved our stay - staff were friendly and welcoming from the moment we arrived. The hotel is in a great location very close to the lighthouse. The room was spacious and comfortable, the breakfast delicious, and the pool was good fun. Thank you to all the staff!
This is a beautifully elegant hotel. Each room is unique with high quality fittings and products , particularly the quirky but very wearable bathrobes and the Dyson hair dryer. The team are super friendly and nothing is too much trouble
This is a beautifully elegant hotel. Each room is unique with high quality fittings and products , particularly the quirky but very wearable bathrobes and the Dyson hair dryer. The team are super friendly and nothing is too much trouble
Gorgeous hotel on the waterfront - the most impressive in Saint Jean de Luz, with a nice (simple) spa. The staff are the highlight - effortlessly efficient & totally capable - from the (handsome) door men to the amazing receptionist, capable maids & talented masseuse.
The whole hotel was immaculately presented, including the room. My only disappointment was that the room was far too hot without the window open, and much too noisy with it open. So I didn’t sleep as well as I could have. This was...
Gorgeous hotel on the waterfront - the most impressive in Saint Jean de Luz, with a nice (simple) spa. The staff are the highlight - effortlessly efficient & totally capable - from the (handsome) door men to the amazing receptionist, capable maids & talented masseuse.
The whole hotel was immaculately presented, including the room. My only disappointment was that the room was far too hot without the window open, and much too noisy with it open. So I didn’t sleep as well as I could have. This was...
We had a wonderful stay despite the weather being mixed. The spa was a lovely treat when sitting by the pool wasn’t appealing - although make sure you book your hour as it fills up quickly. We had a lovely evening in the bar with music and tapas - it was meant to be in the rose garden but equally lovely. Unfortunately didn’t manage to have proper dinner as didn’t book in time - the restaurant is only small. Breakfasts were a highlight already though! We had a lovely family room which was a...
We had a wonderful stay despite the weather being mixed. The spa was a lovely treat when sitting by the pool wasn’t appealing - although make sure you book your hour as it fills up quickly. We had a lovely evening in the bar with music and tapas - it was meant to be in the rose garden but equally lovely. Unfortunately didn’t manage to have proper dinner as didn’t book in time - the restaurant is only small. Breakfasts were a highlight already though! We had a lovely family room which was a...
Apartment was very clean and spacious and brilliant location. Staff were extremely helpful too. Definitely stay there again and recommend to family and friends.
Apartment was very clean and spacious and brilliant location. Staff were extremely helpful too. Definitely stay there again and recommend to family and friends.
Excellent hotel, friendly welcome from the reception staff. Absolutely spotless throughout. Puts some of the bigger chains to shame. Will definitely stay again.
Excellent hotel, friendly welcome from the reception staff. Absolutely spotless throughout. Puts some of the bigger chains to shame. Will definitely stay again.
Plenty of parking, the staff were soo lovely, very friendly and helpful, one love lady printed off a list of recommended places for dinner and was extremely helpful. Our room was spotless and the beds very comfortable, everything was to our expectations and more!
Plenty of parking, the staff were soo lovely, very friendly and helpful, one love lady printed off a list of recommended places for dinner and was extremely helpful. Our room was spotless and the beds very comfortable, everything was to our expectations and more!
Agnes was amazing. Phoned ahead to say we would be delayed and arrive after front desk closed. Quickly sent a text to me detailing room no. Room code and wi-fi code. Took pressure off us on our late flight. Next morning she gave us some free coffees as we missed breakfast. A bubbly super friendly and helpful lady. Directions, iron borrowing etc. Room clean quiet cool (41 degrees outside!)
Cleaning staff all running around motivated and efficient. Thoroughly recommended.
Agnes was amazing. Phoned ahead to say we would be delayed and arrive after front desk closed. Quickly sent a text to me detailing room no. Room code and wi-fi code. Took pressure off us on our late flight. Next morning she gave us some free coffees as we missed breakfast. A bubbly super friendly and helpful lady. Directions, iron borrowing etc. Room clean quiet cool (41 degrees outside!)
Cleaning staff all running around motivated and efficient. Thoroughly recommended.
To stay at this hotel is to experience gracious living and elegance at its very best. We started coming here three years ago.to celebrate our wedding anniversary and now make a point of coming back each year. The hotel remembers each year the reason for our stay without reminding and go out of their way to make our celebration special. It is little touches like this that make the Palais the very special hotel that it is. Apart from the hotel, Biarritz is a very special place to visit. It should...
To stay at this hotel is to experience gracious living and elegance at its very best. We started coming here three years ago.to celebrate our wedding anniversary and now make a point of coming back each year. The hotel remembers each year the reason for our stay without reminding and go out of their way to make our celebration special. It is little touches like this that make the Palais the very special hotel that it is. Apart from the hotel, Biarritz is a very special place to visit. It should...
dick
Reviewed September 30, 2014Reviewed September 30, 2014