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Reviews of Angra Marina Hotel

4 out of 5
Angra Marina Hotel
Rua do Faleiro, Angra do Heroismo

Reviews

7.8

Good

Rating 10 - Excellent. 11 out of 33 reviews" "
Rating 8 - Good. 11 out of 33 reviews" "
Rating 6 - Okay. 7 out of 33 reviews" "
Rating 4 - Poor. 2 out of 33 reviews" "
Rating 2 - Terrible. 2 out of 33 reviews" "

8.2/10

Cleanliness

8.0/10

Staff & service

7.2/10

Amenities

7.2/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

6/10 Okay

santa

Great location. Great helpful staff, but it’s definitely not a 5 star hotel, breakfast food was cold, which I didn’t like.
Stayed 2 nights in Mar 2024

8/10 Good

John

Liked: Staff & service, amenities
Breakfast was great verities. One thing that I was very disappointed with, was the gym equipment did not work,
Stayed 6 nights in Oct 2023

8/10 Good

Jochem

Stayed 1 night in Oct 2023

10/10 Excellent

Elizabeth Pereira

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is amazing.
Stayed 8 nights in Sep 2023

6/10 Okay

CARMEN DOLORES, TAIPA

Travelled with family
Noisy due to the construction at the marina and not too helpful neither friendly staff.
Stayed 2 nights in Oct 2023

4/10 Poor

MARISOL

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
THIS IS NOT A 5-STAR HOTEL! When my husband and I arrived at the hotel the lobby was deserted. There was no doorman or bellman to greet and help with our luggage. The huge lobby with worn-out furniture was empty. There was no one at the front desk. Behind the front desk was a board that was taped up. Clearly, these were all uncharacteristic of a 5-star hotel. This is a one-star compared to the 5-star and 4-star hotels we stayed at on another Azores island, Sao Miguel. I thought the taxi dropped us off at the wrong hotel. A few minutes later, a lady came behind the front desk. She was not dressed in professional attire like what you normally see in nice hotels. To our disappointment, she confirmed that we were at the right hotel. Our room was not ready, and she asked us to bring our luggage ourselves to the storage room, which was dirty and smelly. My husband and I were disappointed with what we had seen so far and were quite nervous about the condition of our room. The room turned out quite spacious albeit sparse and dated furniture. We were at least relieved that it was clean and had no smell. However, many things malfunctioned - the A/C, toilet flush, coffee machine. We complained about the AC to the front desk. He was not surprised as he said it was a usual occurrence. He said the hotel was full and could not transfer us to another room. He promised to send a fan while he schedules a technician to come. Neither came. Thankfully, the temperature cooled down
Stayed 3 nights in Aug 2023

10/10 Excellent

Antonio

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s very central, spacious, clean, the breakfast was very good and the the stuff was friendly.
Stayed 5 nights in Aug 2023

10/10 Excellent

Herminio bettencourt

Stayed 2 nights in Aug 2023

2/10 Terrible

Aliana

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Mediocre and not as expected
Stayed 2 nights in Aug 2023

8/10 Good

Luis

Travelled with partner
Liked: Cleanliness, staff & service
Restaurant was mediocre
Stayed 3 nights in Sep 2022

4/10 Poor

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Room comfort
Stayed 3 nights in Sep 2022

8/10 Good

Heather

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved this hotel and its proximity to restaurants and shopping as well as other attractions. The pillows were not the greatest and the mattresses were a bit uncomfortable. We had trouble controlling the air conditioning so our room was too cold
Stayed 2 nights in Sep 2022

10/10 Excellent

Carla

Stayed 7 nights in Aug 2022

10/10 Excellent

Mateus

Stayed 7 nights in Jul 2022

10/10 Excellent

Mateus

Stayed 7 nights in Jul 2022

6/10 Okay

Mario

Travelled with family
Liked: Staff & service
Great view. Needs some upgrades. Give customers access to the street below thru the elevator. Not force people to climb the hill to get to the lobby
Stayed 10 nights in Jun 2022
Response from Xavier Marsal, General Manager on 27 Jul 2022
Dear Mario, Thank you for your review. We are sorry if you found some wear and tear in your room. Our maintenance team work hard to keep the facilities in good condition so that guests feel comfortable. We would like to thank you for your suggestion regarding the access. We undertake to review the possibility of improving this aspect of our facilities. We are, nevertheless, glad that you appreciated the fantastic views our hotel offers. We hope to welcome you again in the future. Best regards, Xavier Marsal, General Manager

10/10 Excellent

Clovis, Chelsea

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super friendly staff and and everything was great!
Stayed 4 nights in Nov 2021

2/10 Terrible

Jay de

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Great locatio NO AC - Broken and would not be repaired. Fan provided but made me sick - hot and humid. Balcony door had to be left open to cool the room but dock construction noise was continuous from 7 AM to 7 PM. Human waste smell in the corridors was unpleasant at times Staff was very friendly
Stayed 13 nights in Aug 2021

10/10 Excellent

claudie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Je recommanderais l’hôtel à tout le monde! Si je retournes à Terceira, ceci restera mon hôtel. Personnel plus que gentil et que dire de la vue!
Stayed 1 night in Aug 2023
Response from Clarisse Soveta on 28 Aug 2023
Nous sommes heureux que vous ayez apprécié votre séjour dans notre hôtel. Nous serons ravis de vous accueillir à nouveau.

10/10 Excellent

Christian

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Très bon rapport qualité prix
Stayed 1 night in Aug 2023

6/10 Okay

Sergio

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Rapporto qualità prezzo sfavorevole
Struttura con carenza di personale. Servizi supplementari in camera praticamente inesistenti. Una persona da sola al lounge bar a dover sostenere una infinità di comande con tempi di attesa biblici. Sistema di accensione delle luci in camera con telecomando poco pratico e assolutamente privo di senso. Impossibile cenare in hotel senza prenotazione (non viene data alcuna priorità agli ospiti).
Stayed 3 nights in Aug 2022

6/10 Okay

Simone

Stayed 3 nights in Jul 2022

8/10 Good

Jean, Beaconsfield

Travelled with family
Liked: Cleanliness
Localisation près centre ville.
Stayed 1 night in Jul 2022

6/10 Okay

Maria jose barbosa

Travelled with group
Liked: Cleanliness
O Hotel è agradável pela localização, Pelos funcionários que tentam fazer os possíveis para agradar! No entanto não considero que o serviço, corresponda a um Hotel de 5 estrelas longe disso!!
Stayed 5 nights in Jun 2022

10/10 Excellent

Erwin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2022

8/10 Good

Fernando

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Nov 2021

8/10 Good

Paulo

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2021

8/10 Good

Marco

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Tranquilidade
Como costume, estadia tranquila e muito agradável no hotel. Staff muito atencioso e um pequeno almoço muito bom. Pena a estadia curta.
Stayed 1 night in Oct 2021

10/10 Excellent

Marianne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great service and value for money
The staff was very kind and helpful. They always asked me if everything was okey, and it felt like the really cared. They also gave me lots of recommendations about things to see and do, and arranged a guided tour for the same day as I asked. My room was great. It was big, had a great view from the balcony, had a comfortable bed and a jacuzzi. Because of noisy neighbours above me, they upgraded me to a suite after two nights. The suite was huge, twice the size as my first room, and with an even more comfortable bed. The breakfast was really good. I liked the swimming pool with hot water. The jacuzzi next to it had cold water. After reading the former reviews on other web pages before I made my booking, I didn’t have high expectations. I was positively suprised. I believe that most of the issues they had just after getting new owners now are fixed. I would definetly recommend this hotel.
Stayed 6 nights in Sep 2021

8/10 Good

Lúcia

Liked: Staff & service, property conditions & facilities, room comfort
longe de ser 5 estrelas mas não deixa de ser ótimo
Stayed 1 night in Aug 2021

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
O melhor aspecto foi a amplitude e disposição do quarto, com varanda e vista para a Marina de Angra. Alojamo-nos apenas 1 noite, pelo que não foi possível utilizar outros serviços além do peq. almoço, que era diversificado e servido em espaço amplo (restaurante). Aconselhamos e voltaríamos numa próxima visita a Angra.
Stayed 1 night in Jul 2021