Front of property

Reviews of Jan Luyken Amsterdam

4 out of 5
Jan Luyken Amsterdam
Jan Luijkenstraat 58, Amsterdam

Reviews

9.6

Exceptional

Rating 10 - Excellent. 210 out of 241 reviews" "
Rating 8 - Good. 19 out of 241 reviews" "
Rating 6 - Okay. 8 out of 241 reviews" "
Rating 4 - Poor. 0 out of 241 reviews" "
Rating 2 - Terrible. 4 out of 241 reviews" "

9.6/10

Cleanliness

9.8/10

Staff & service

9.6/10

Amenities

9.6/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Ina

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Jan Luyken is a very nice hotel in the museum quarter, just a short walk to the museums. The staff is very friendly and you can help yourself to unlimited coffee and beverages all day and into the evening. Lounging in the foyer and living room area is very nice.breakfast is very nice too!
Stayed 3 nights in Apr 2024
Response from Veronica Poli, Senior House Manager on 26 Apr 2024
Dear Ina,Thank you for taking the time to write this review! We are thrilled to hear that you enjoyed your stay at our townhouse. We are glad to hear that our prime location in the museum quarter, friendly staff, unlimited coffee and beverages, and comfortable lounging areas added positive value to your experience. At Jan Luyken, we offer more than just a hotel room. We invite you to enjoy our spaces as if they were your own, and everything you need for a comfortable stay is included!We hope to welcome you back for another excellent stay soon!

10/10 Excellent

Terri

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Complimentary laundry service. Complimentary refreshments s and snacks. Excellent breakfast. Helpful staff! I would recommend!
Stayed 7 nights in Apr 2024
Response from Veronica Poli, Senior House Manager on 25 Apr 2024
Dear Terri,Thank you for taking the time to leave a review of your recent stay with us. We are glad to hear that you enjoyed the complimentary laundry service, drinks, and snacks provided during your stay. We always strive to make our guests feel at home, and we are happy to hear that they were helpful to you.We are also pleased to know that you enjoyed our high-quality breakfast with a focus on healthy fats. We strive to provide a variety of healthy options to Thank you for recommending us to others, and we look forward to welcoming you back in the future.

10/10 Excellent

Keith

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel and location. Snacks and drinks on tap. Ever helpful staff.
Stayed 3 nights in Apr 2024
Response from Veronica Poli, Senior House Manager on 23 Apr 2024
Dear Keith,Thank you for taking the time to share your positive experience at our townhouse. We are happy to hear that you enjoyed our convenient location, complimentary snacks and drinks, and helpful staff.At Jan Luyken, we offer more than just a hotel room. We invite you to enjoy our spaces as if they were your own.We appreciate your feedback and hope to have the pleasure of welcoming you back to our hotel soon!

10/10 Excellent

Joseph

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Due to age and mobility prefer that bathroom has step in showers and not tubs. Also, most USA travelers prefer showers.also, need to have nonslip rubber mats in all showers and tubs. Staff was nice and pleasant. Food at breakfast/ afternoon was good. Good selection. Nice to have free access to all beverages and drinks at your convenience. Outside patio was nice but limited use due to weather. Must be nice in summer. Easy to get to museums and transit.
Stayed 3 nights in Apr 2024
Response from Veronica Poli, Senior House Manager on 23 Apr 2024
Dear Joseph,Thank you for taking the time to share your feedback with us. We are glad to hear that you found our staff to be nice and pleasant and that you enjoyed our breakfast and afternoon snack selection. It is also great to hear that you appreciated the complimentary beverages and drinks.We apologize for any inconvenience caused by the lack of step-in showers and non-slip rubber mats in our showers and tubs. We do provide anti-slip mats based on request. We do not place them in every room due to hygiene reasons. We are happy to hear that you found our location convenient for visiting museums and using public transit. We hope that despite the weather, you were still able to enjoy our courtyard. We cannot wait for the summer season when it will be in full use!Thank you again for choosing to stay with us, and we hope to have the opportunity to welcome you back in the future.

10/10 Excellent

Christine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved everything about the JL. The staff were wonderful and we loved sitting in the library meeting other travelers sharing drinks from the help yourself area. The GVB is a short walk and the area is peaceful and convenient.
Stayed 3 nights in Apr 2024
Response from Veronica Poli, Senior House Manager on 16 Apr 2024
Dear Christine,Thank you for taking the time to share your experience with us. We are thrilled to hear that you loved everything about your stay at our townhouse. At Jan Luyken, we offer more than just a hotel room, we invite you to enjoy our spaces as if they were your own.We are glad to know that you appreciated the friendliness of our staff and enjoyed the experience of meeting other travellers in our library while sharing drinks from the complementary self-help area. It is also great to hear that you found our location peaceful and convenient, with public transportation just a stone away from us. Thank you for choosing Jan Luyken Amsterdam and we hope to have the pleasure of welcoming you back soon.

10/10 Excellent

Katherine

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The reception area is a lovely little bar. There is a relaxing library and breakfast room attached.
Stayed 3 nights in Apr 2024
Response from Veronica Poli, Senior House Manager on 12 Apr 2024
Dear Katherine,Thank you for taking the time to leave a review of your recent stay with us. We are glad to hear that you enjoyed our welcoming area and the library as well as our breakfast offerings. We always strive to create a homey and enjoyable experience for our guests, and it sounds like we managed to exceed your expectations! If there is any feedback you would like to share, feel free to contact us! We hope to have the pleasure of welcoming you back in the future.

10/10 Excellent

kristina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful unique property in historic museum District. Excellent bedding and a sparkling clean bathroom. The small room was well laid out and very comfortable. The complementary lobby beverages and breakfast were much appreciated. The staff was exceptionally friendly and helpful.
Stayed 2 nights in Apr 2024
Response from Veronica Poli, Senior House Manager on 11 Apr 2024
Dear Kristina,Thank you so much for sharing your experience with us. We are happy to hear that you enjoyed your stay at our townhouse. It is great to hear that you found the bedding and bathroom to be excellent and that the small room was comfortable enough for your stay with us. We are glad to know that you appreciated the complimentary beverages as well as our quality-focused breakfast. We are proud to hear that our staff provided you with exceptional service and that you found them to be friendly and helpful. It is our goal to make sure that our guests feel at home and it makes us very happy to hear your feedback. Thank you once again for choosing our townhouse for your stay in the Museum District. We look forward to welcoming you back soon!

10/10 Excellent

Asuka, Maidenhead

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was my second stay here and officially my favorite place to stay in Amsterdam! Beautiful, cozy, generous, and well thought-out!
Stayed 1 night in Apr 2024
Response from Veronica Poli, Senior House Manager on 11 Apr 2024
Dear Asuka,Thank you for taking the time to share your experience with us. We are happy to hear that you enjoyed your stay with us and that we have become your favourite spot to call your home away from home in Amsterdam. Your kind words regarding our lovely, cosy, generous, and well-thought-out concept are much appreciated.We do our best to provide exceptional service and comfort to all of our guests and we are proud to have exceeded your expectations! We look forward to welcoming you back for your next visit to Amsterdam.

10/10 Excellent

Ram

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything and everybody was great here, definitely recommend it
Stayed 2 nights in Apr 2024
Response from Best regards, Team Jan Luyken on 8 Apr 2024
Thank you for your visit to our hotel and ofcourse for leaving this pleasant review. We hope to welcome you again!

10/10 Excellent

Betsy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Wonderful room accommodations, Friendly staff
Stayed 3 nights in Mar 2024
Response from Veronica Poli, Senior House Manager on 6 Apr 2024
Dear Betsy,Thank you for taking the time to share your experience with us. We are thrilled to hear that you enjoyed our great location in the Museum District, wonderfully designed rooms, and friendly staff. We hope to have the pleasure of welcoming you back soon for another amazing stay!

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Veronica Poli, Senior House Manager on 3 Apr 2024
Dear Anthony,Thank you for taking the time to rate your recent stay with us. We are very happy to see that you had an excellent experience at our townhouse. If you have any feedback, feel free to contact us directly. We would love to hear from you!We hope to have the pleasure of welcoming you back for another great stay.

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from Veronica Poli, Senior House Manager on 2 Apr 2024
Dear Scott, Thank you for taking the time to leave us a 5-star review. We appreciate your positive feedback and are thrilled to hear that you enjoyed your stay with us. We are sorry to see that we fell short on some aspects of your stay. We would love to hear from you so please do not hesitate to contact us if you wish to share any improvement points. We hope to have the pleasure of welcoming you again in the near future!

10/10 Excellent

Asuka, Maidenhead

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic property and accommodation! I would definitely stay here again when visiting Amsterdam :) The staff was excellent, the rooms were gorgeous, and the setup was incredibly easy to navigate and super accommodating.
Stayed 1 night in Mar 2024
Response from Veronica Poli, Senior House Manager on 29 Mar 2024
Dear Asuka,Thank you for taking the time to share your positive experience with our property. We are happy to hear that you had a fantastic stay with us and enjoyed our beautiful rooms and excellent staff service. We are glad that you found our building easy to navigate and accommodating.We would be delighted to welcome you back to our townhouse again when you visit Amsterdam. Please do not hesitate to contact us if you have any plans to revisit.

8/10 Good

Bay, Los Angeles

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a really lovely hotel, with friendly staff and a delicious breakfast. They have a drinks fridge with Dutch juices, non-alcoholic beers, and a bar with hard liquor and beer in the lobby, which was a nice perk. The only downside was that there was quite loud demolition/construction directly across the street from our room, which began promptly at 7:30 am and ended around 4:30 pm; this is out of the hotel’s control, but might have been nice to be offered some earplugs or a discounted rate, as it was almost impossible to rest in our room during the day.
Stayed 3 nights in Mar 2024
Response from Veronica Poli, Senior House Manager on 29 Mar 2024
Dear Bay,Thank you for taking the time to write this lovely review of our townhouse. We are happy to hear that you enjoyed your stay with us and that you found our staff to be friendly and helpful.We are glad that you enjoyed our delicious and nutritious breakfast and the drinks fridge, non-alcoholic beers, and the lobby. We are sorry to hear that the construction across the street from your room disrupted your peace during the day. We will make sure to consider your feedback and see if we can offer any solutions for our guests who are affected by the construction noise.Once again, thank you for choosing to stay with us, and we hope to have the pleasure of welcoming you back soon.

10/10 Excellent

Andrew

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic home from home style stay, highly recommend this hotel! Great location and staff.
Stayed 3 nights in Mar 2024
Response from Veronica Poli, Senior House Manager on 21 Mar 2024
Dear Andrew,Thank you for sharing your experience at our townhouse. We are happy to hear that you had a fantastic home-like stay and that you enjoyed our great location and staff. Your recommendation means a lot to us and we are grateful for your kind words.We hope to have the pleasure of welcoming you back for another memorable stay in the near future.

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Veronica Poli, Senior House Manager on 27 Mar 2024
Dear John,Thank you so much for taking the time to leave review! We appreciate your positive rating and we are happy to hear that you had a positive experience with us. If you have any additional feedback or suggestions, please do not hesitate to reach out to us. We appreciate your support and hope to have the opportunity to serve you again in the future.

10/10 Excellent

Fiona

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Highly reccomend this hotel. Felt very at home. The snacks and complimentary drinks were a very welcome treat.
Stayed 2 nights in Mar 2024
Response from Veronica Poli, Senior House Manager on 21 Mar 2024
Dear Rob,Thank you so much for taking the time to share your experience with us. We are happy to hear that you and your wife enjoyed your stay with us and that you found our staff to be amazing. We are also proud to hear that you loved our breakfast and found our location to be perfect for your needs.We are honoured to be your go-to hotel every time you visit Amsterdam, and we look forward to welcoming you back for many more enjoyable stays in the future.

8/10 Good

Nadine

Super comfortable tourist hotel. Enormous, comfy bed - which took up most of the room, so don’t plan on doing your Pilates exercises. The bathroom was well appointed. All drinks and such are free and you can serve yourself from bar downstairs. The staff was friendly and helpful.
Stayed 1 night in Mar 2024

10/10 Excellent

Paul

Stayed 3 nights in Feb 2024
Response from Veronica Poli, Senior House Manager on 27 Mar 2024
Dear Paul,Thank you so much for taking the time to leave us a 5-star review! We appreciate your kind words and are thrilled to hear that you had a great experience with us. If there is anything else we can do to make your next visit even better, please don't hesitate to let us know. We look forward to seeing you again soon!

10/10 Excellent

Kathleen, Champlin

Liked: Cleanliness, amenities, property conditions & facilities
Lovely boutique hotel within 5 minute walking distance of the Van Gogh museum, Rijksmuseum, MOCO and other. Rooms are clean, hotel staff are very helpful, and breakfast is very nice. The hotel has 5 floors - so very helpful they have an elevator. There are still stairs to navigate on each floor even with an elevator, so be aware of you have any mobility issues. Nice restaurants also within walking distance. Quaint neighborhood.
Stayed 2 nights in Feb 2024
Response from Veronica Poli, Senior House Manager on 28 Feb 2024
Dear Kathleen,Thank you for taking the time to share your experience at our boutique townhouse. We are happy to hear that you enjoyed our prime location, clean rooms, helpful staff, and delicious breakfast. Thank you for signalling the access stairs for our future guests so we can make sure that no problems occur for guests with mobility issues. Thank you for choosing to stay with us and we hope to welcome you back in the future.

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great amenities included in the room rate. Friendly and helpful staff. Easy to navigate to and from the hotel and points of interest. Room was a little warm, but easy to adjust via thermostat and open window. Will absolutely stay here again.
Stayed 6 nights in Feb 2024
Response from Team Jan Luyken on 25 Feb 2024
Hi Michelle,Thank you for your amazing review! It's good to know that you found our staff helpful and that the location was perfect for you! We are glad that you had a positive experience!We're looking forward to welcoming you back for another stay. If there's anything specific you'd like to arrange or experience during your next visit, please feel free to let us know.We hope we’ll welcome you soon!Warm regards, (2/25/24)

10/10 Excellent

Maureen, Calgary

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was perhaps the most comfortable hotel we've ever stayed in. Perfect location for us. Lots of homey touches. Took care of everything we could ask for. Great bed. Quiet room. Lovely breakfast. Complementary snacks and drinks.
Stayed 1 night in Feb 2024
Response from Team Jan Luyken on 25 Feb 2024
Dear Maureen,Thank you for taking the time to share your experience at our hotel. We sincerely appreciate your feedback as it helps us to continually improve and provide the best possible service to our guests.We are thrilled to hear that you found our staff helpful and had a wonderful stay with us.It's always our aim to create a comfortable and welcoming atmosphere for all our guests, and we're glad to know that you felt at home during your time here.We hope we’ll welcome you soon!Warm regards, (2/25/24)

10/10 Excellent

John, Aurora

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Staff, wonderful breakfast, proximity to museums, complementary bikes to ride, afternoon food hospitality, and general atmosphere. This is a great place to stay while in Amsterdam, 10's all around.
Stayed 3 nights in Feb 2024
Response from Jan Luyken Team on 24 Feb 2024
Hi John,Thank you so much for your fantastic review! We're thrilled to hear that you had a great experience. It's great that you made good use of the complementary bikes and enjoyed our afternoon snacks. Your kind words really do mean a lot to us! We look forward to welcoming you back whenever you're in Amsterdam!Best regards,Jan Luyken Team

6/10 Okay

Charmaine

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Quaint hotel with a lot of character and extremely hospitable and friendly staff. Very warm and inviting social areas, always stocked with complimentary food and drinks. Breakfast area is unfortunately chaotic in the mornings, with guests aimlessly wondering around looking for somewhere to sit due to lack of tables / space. This is a real shame as the concept/ layout if fantastic, however does not work with a busy hotel with lots of guest. Buffet options are identical day to day, which is fine but tiresome if you’re staying longer than 3 days. Overall lovely inviting hotel for a short break in Amsterdam.
Stayed 3 nights in Jan 2024

10/10 Excellent

Nicole

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved this hotel! Amazing aesthetic and location. We were a two minute walk to Rijksmuseum and about a 5 minute walk to Leidseplein. The hotel room is small in comparison to US standards, but normal for Amsterdam and had all the amenities you’d need in a room - USB chargers, fridge, safe, ac/heat, great shower and a blow dryer. The hotel itself has a modern artistic design with a townhouse feel so you feel at home. The property offers free breakfast until 11am and self serve free drinks (alcoholic and NA) in the lobby. We’d love to stay here again!
Stayed 1 night in Jan 2024
Response from Veronica Poli, Senior House Manager on 2 Feb 2024
Dear Nicole,Thank you for sharing your experience with us. We are thrilled to hear that you loved your stay at our townhouse. It is wonderful to know that you enjoyed our stylish decor and location and that our townhouse had all the amenities you needed. Our elegant rooms offer a tranquil place to rest, thoughtfully designed for you to enjoy. We are glad that you took advantage of our complimentary breakfast and self-serve complimentary drinks offered in the dining area. We hope that you also had the chance to explore the Rijksmuseum and Leidseplein!Thank you for your kind words and for choosing to stay with us. We look forward to welcoming you back on your next visit to Amsterdam!

10/10 Excellent

judith

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Jan 2024
Response from Veronica Poli, Senior House Manager on 25 Jan 2024
Dear Judith,Thank you for taking the time to leave us a 5-star rating! We truly appreciate your positive feedback and hope to be able to welcome you again.

10/10 Excellent

Thomas Kevin

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay in Amsterdam!! Very friendly and courteous staff! No complaints at all! Will definitely use this hotel again when i come back to Amsterdam!
Stayed 2 nights in Jan 2024
Response from Veronica Poli, Senior House Manager on 17 Jan 2024
Dear Thomas,Thank you for taking the time to share your experience at our townhouse with us. We are happy to hear that you enjoyed your stay with us and that our staff made a positive impression on you. I will make sure to share your words with our teamm!We are also delighted to know that you had a great time in Amsterdam and that you plan to stay with us again during your future visits. Thank you for choosing Jan Luyken!

10/10 Excellent

Sean David

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent property in a great location. Staff are the best !
Stayed 2 nights in Dec 2023
Response from Veronica Poli, Senior House Manager on 13 Jan 2024
Dear Sean David,Thank you for taking the time to leave us such a wonderful review. We are happy to hear that you enjoyed our property and found our location to be convenient. We are also very happy about your comment regarding staff. I will make sure to pass this comment to the team. We appreciate your comments and hope to have the pleasure of welcoming you back soon.

6/10 Okay

Benjamin

Liked: Cleanliness, amenities, property conditions & facilities
Pleasant hotel, but staff on desk were rather inexperienced , or not hugely welcoming. The area is fine for the museums- but you are away from the main centre , so for me- I wouldn’t stay here again.
Stayed 2 nights in Jan 2024
Response from Veronica Poli, Senior House Manager on 12 Jan 2024
Dear Benjamin,Thank you for taking the time to share your feedback with us. We are glad that you found our hotel pleasant. However, we are sorry to hear that you found our front desk staff inexperienced and unwelcoming. We would like to know more about your experience with our staff. Could you please let us know what exactly did the staff do or not do to give you that impression? This information would help us to identify areas where we need to improve and take corrective measures. Do not hesitate to contact us directly if you wish to share your experience in detail. We hope you will give us another chance to provide you with a better experience in the future.

10/10 Excellent

Paige

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Veronica Poli, Senior House Manager on 12 Jan 2024
Dear Paige,Thank you for taking the time to leave a rating for our townhouse. We are thrilled to hear that you had a positive experience and gave us a 5-star rating. Your feedback is highly appreciated and will motivate us to keep providing excellent services to our guests.If you have any questions or need further assistance, please don't hesitate to reach out to us. We hope to have the pleasure of welcoming you back soon!

10/10 Excellent

Henk

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Dec 2023
Response from Veronica Poli, Senior House Manager on 25 Jan 2024
Dear Henk,Thank you for taking the time to leave us the 10/10 rating! We hope that you and your wife had a wonderful time at our townhouse! We truly appreciate your positive feedback and hope to be able to welcome you again.

10/10 Excellent

Jack

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023
Response from Maarten Benschop on 24 Dec 2023
Dear Jack,Thank you so much for taking the time to leave us a 10/10 review! We are thrilled to hear that you had a positive experience and we greatly appreciate your support and feedback. We can't wait to welcome you back and provide you with another fantastic experience!

10/10 Excellent

Elena

Liked: Staff & service, property conditions & facilities
Stayed 5 nights in Dec 2023
Response from Maarten Benschop on 24 Dec 2023
Dear Elena, We greatly appreciate your support and feedback! Thank you for giving us a positive rating. We are happy to see that you had a flawless experience.We hope to have the pleasure of welcoming you back soon!

10/10 Excellent

Simon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Maarten Benschop - General Manager on 18 Dec 2023
Dear Simon,We are thrilled to hear that you had a 5-star experience at our townhouse! Your feedback means a lot to us and we are glad we could provide an enjoyable stay. Thank you for taking the time to review us, and we hope to welcome you back in the future.

10/10 Excellent

Alex

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good times with Jan
We loved it here - perfect decor, location, and vibe.
Stayed 2 nights in Dec 2023
Response from Maarten Benschop on 19 Dec 2023
Dear Alex,Thank you very much for your positive feedback regarding your stay at our townhouse. We are delighted to know that aspects such as the decor, location, and overall ambience met your expectations and contributed to a memorable experience. Your satisfaction is our highest reward and we look forward to having the opportunity to host you again in the future.

10/10 Excellent

Marianne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location was perfect. It was close to the museums, shopping, and walkable to almost everywhere we wanted to go. I am lactose intolerant and every morning there would be alternative milk in the breakfast room. We also had great snaçks and drinks later in the day. The room was small but cozy,and we loved it.
Stayed 4 nights in Nov 2023
Response from Maarten Benschop - General Manager on 18 Dec 2023
Dear Marianne,Thank you so much for taking the time to leave such a wonderful review. We are delighted to hear that you enjoyed your stay with us!We are thrilled that our prime location in the heart of Amsterdam, where the Museum Quarter meets the city’s most elegant shopping street, was ideal for your trip, allowing you to easily access the museums, shopping centers, and other local attractions.We understand that dietary restrictions can pose a challenge when traveling, and we are glad you appreciated the alternative milk options at breakfast. It is part of our commitment to cater to all our guests' needs as we invite you to enjoy our spaces as if they were your own, and include everything you need for a comfortable stay.We are happy to hear that you found the room cozy despite its size. Our elegant rooms offer a tranquil place to rest, thoughtfully designed for you to enjoy.Thank you once again for your kind words, Marianne. We look forward to welcoming you back on your next visit.

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities
I would’ve perhaps liked some more breakfast options but overall an amazing stay and hotel in general, would come back for sure!
Response from Kind regards, Team Jan Luyken Amsterdam on 19 Feb 2024
Dear Christopher,Thank you for the 5-star rating. We are really thankful and happy to hear that you had a nice experience and stay with us.We would also like to thank you for your feedback on the breakfast, we appriciate this and we will take this into account. We hope to have the pleasure of welcoming you back in the future.Warm regards,Team Jan Luyken Amsterdam

10/10 Excellent

Samantha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ideal place to stay in Amsterdam for museums and sightseeing all within walkable distance. The Jan Luyken’s chic yet cosy feel, welcoming staff, open bar and complimentary breakfast, snacks, sweets and treats throughout the day is the model other hotels should aspire to.
Stayed 1 night in Nov 2023
Response from Warm regards, Maarten Benschop General Manager on 7 Dec 2023
Dear Samantha,Thank you so much for taking the time to share your feedback about your recent stay at our hotel! We are truly happy to hear that you found our townhouse to be an ideal place to stay in Amsterdam for museums and sightseeing and that you appreciated our chic yet cosy feel, welcoming staff, open bar, and complimentary breakfast, snacks, sweets, and treats throughout the day. We take great pride in providing a top-notch experience for our guests, and it means the world to us to hear that we've succeeded in doing so for you. We hope you enjoyed your time in Amsterdam, and that you'll consider staying with us again in the future.

10/10 Excellent

Theresa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff are very friendly and helpful. Great location. Clean room. Bed is good. Delicious breakfast.
Stayed 1 night in Dec 2023
Response from Best regards, Maarten Benschop General Manager on 7 Dec 2023
Dear Theresa,Thank you for taking the time to share your experience with us. We are thrilled to hear that you found our staff to be friendly and helpful and that you enjoyed our convenient location, clean room, comfortable bed and delicious breakfast.We always strive to provide our guests with a memorable experience and we are glad that we were able to meet your expectations. Your kind words mean a lot to us and we hope to have the pleasure of welcoming you back soon.

2/10 Terrible

Sadika

Disliked: Staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023
Response from Warm regards, Maarten Benschop General Manager on 2 Dec 2023
Dear Sadika,We are sorry to hear that you had a bad experience. We take all negative feedback seriously and strive to improve our service for our valued customers. We apologize for any inconvenience you may have experienced, and we are sorry if our efforts to provide you with a great experience were insufficient.We would love to make sure that your next visit is excellent, so do not hesitate to contact us directly. We will do our utmost best to ensure the best experience possible. We hope you will give us another chance to welcome you in the future and make your experience a better one.

10/10 Excellent

Pou I

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Incredible! They take hospitality to the next level - they do one load of laundry for free during your stay (not sure if there is a minimum number of nights; we stayed five nights). There is a bar/food area where you can always help yourself to a cocktail, wine or small bites - no extra charge. We felt right at home whenever we returned to the hotel after a long day of sightseeing. The hotel is located about 5 minutes by foot from all the major museums. Look no further. We will definitely stay here again when we return to Amsterdam.
Stayed 5 nights in Nov 2023
Response from Kind regards, Maarten Benschop General Manager on 29 Nov 2023
Dear Pou,Thank you for taking the time to share such a positive review of your recent stay at our hotel. We are delighted to hear that you had an incredible experience with us and that we were able to take your hospitality experience to the next level. We are glad you appreciated our complimentary laundry service and the bar area, which are some of the extra touches we offer to make our guests feel at home.We are also pleased to hear that our location was convenient for you, just a short walk from the major museums in Amsterdam. We take pride in our cleanliness, condition, and service and are thrilled that we met your expectations.Thank you for choosing our hotel, and we look forward to welcoming you back in the future.

10/10 Excellent

Leah

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel rooms are very clean, modern and the small room was the perfect size for me and my husband. Hotel lobby, breakfast area and sitting area was lovely and gave the hotel a cozy, comfortable “at home” feeling. The staff was very nice and extremely accommodating. Area is perfect - it’s a little removed from the busy/tourist parts of the city on a safe, quiet street. Would stay here again and recommend to others!
Stayed 4 nights in Nov 2023
Response from Best regards, Maarten Benschop General Manager on 29 Nov 2023
Dear Leah,Thank you for choosing to stay with us and for taking the time to write such a lovely review. We are delighted you enjoyed your stay with us and found our townhouse rooms clean, modern, and the perfect size for you and your husband. We are also pleased to hear that you found our hotel lobby, breakfast area, and sitting area lovely, giving our hotel a cosy, comfortable, and homey feeling.We are thrilled that our staff was friendly and accommodating during your stay. We always strive to provide excellent service to our guests, and we are happy to hear that we were able to exceed your expectations.We are glad you found our location perfect and far from the touristy parts of the city. We are pleased you would stay with us again and recommend us to others.Thank you again for your kind words, and we look forward to welcoming you back soon.

10/10 Excellent

Sungjun, New York

Liked: Cleanliness, staff & service, property conditions & facilities
One of the most unique hotel experiences
Stayed 1 night in Nov 2023
Response from Warm regards, Maarten Benschop General Manager on 28 Nov 2023
Dear Sungjun,Thank you for taking the time to share your feedback with us. We are thrilled that you had a unique hotel experience during your stay with us. We take pride in providing our guests with exceptional service and maintaining high standards. It is excellent to know that we were able to meet your expectations in these areas.We couldn't help but notice that you scored lower points on our cleaning services. Please do not hesitate to contact us directly if you have any comments that could help us create a better experience for you in the future. We hope to have the pleasure of welcoming you back soon for another memorable stay.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Warm regards, Maarten Benschop General Manager on 25 Nov 2023
Dear gust,Thank you for taking the time to leave a 5-star review! We appreciate your support and are glad to hear that you had a positive experience with us. If you ever need any assistance in the future or would like to share possible improvement points, please don't hesitate to reach out.

8/10 Good

Harvey

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
A great hotel in a great location.
The hotel stay was great. Friendly, comfortable, cosy. The option to sit in the lounge with a glass of wine, or coffee & cake was very nice. Only niggle was the checkin which was cumbersome and confused and similar to my previous stay. But they sorted an issue over booking confusion with hotels.com and some of the confusion related to that. But overall, the hotel location,ambience and care was superb.
Stayed 2 nights in Nov 2023
Response from Best regards, Maarten Benschop General Manager on 25 Nov 2023
Dear Harvey,Thank you for taking the time to share your feedback! We are thrilled to hear that you had a great experience during your stay with us. It is great knowing you found our hotel friendly, comfortable and cosy. WWe are also glad to hear that you enjoyed the option to sit in the lounge with a glass of wine or coffee and cake. Knowing that our shared spaces provided a relaxing environment during your stay makes our team happy.We apologize for the inconvenience you experienced during the check-in process and for the confusion related to the booking. We are happy to hear that our staff was able to sort out the issue and make your stay comfortable.However, we noticed that you gave us four stars instead of five. If the missing star is unrelated to the overbooking situation, we would love to hear your suggestions on further improving our services to earn that extra star from you.Thank you again for sharing your experience with us. We hope to have the pleasure of welcoming you back soon!

10/10 Excellent

Charlotte, NYC

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
On quiet pleasant street yet within 5 minutes of 3 great museums. Easy tram access to central station. Everyone was so nice
Stayed 4 nights in Nov 2023
Response from Warm regards, Maarten Benschop General Manager on 17 Nov 2023
Dear Charlotte,Thank you for sharing your experience with us. We are delighted to hear that you enjoyed your stay at our property. Our location is indeed one of our key strengths, and we are glad that you found it convenient to access the museums and central station from our hotel. We are also happy to know that our staff provided you with excellent service and made your stay memorable. We hope to welcome you back soon for another enjoyable stay.

10/10 Excellent

Charlotte

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
As a solo female traveller, I wanted to treat myself to a stay that was inspiring, full of character and somewhere I felt welcome and safe. I was made to feel right at home here, with the loveliest of staff who were very helpful. The hotel is gorgeous to hang out in with free treats such as an evening cheese board and maybe the best red wine I’ve tasted. The room was comfortable and had everything I needed for a private, restful stay. I’d recommend the Medium rooms if you’re looking to really relax and experience a home away from home. Would highly recommend! Plus, all of the must-see museums are as little as 5 minutes away, with Central no more than 20 mins on foot.
Stayed 1 night in Nov 2023
Response from Warm regards, Maarten Benschop General Manager on 15 Nov 2023
Dear Charlotte,Thank you for taking the time to share your wonderful experience at our hotel. We are thrilled to hear that you enjoyed your stay and felt inspired and welcome throughout your time with us.We are delighted to hear that you found our staff lovely and helpful. We pride ourselves on providing exceptional service, and it is always great to receive such positive feedback from our guests.We are also pleased to hear that you enjoyed our evening tasting experience and that you found your room comfortable and well-equipped for a restful and private stay. The Medium rooms are indeed an excellent choice for those looking for a home away from home experience.Thank you for recommending our hotel to other travellers. We hope to have the pleasure of welcoming you back soon for another inspiring and relaxing stay.

10/10 Excellent

Phillip, Towson

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a delightful property, friendly and well managed. And an excellent value, with many attractions with a short (and safe) walk day and night. I had tickets to museums and concerts - walked to each venue. Staff is super nice and helpful. When calling a taxi, they watch to make sure the right one comes - verifying plate number. I had Debit Card problem and was low on Euro. Staff even offered to take USD and give me Euro from their personal account. Such excellent treatment is rare. One street away are all the luxury shops like NY 5th Ave or Rodeo Dr in Beverly Hills, a nice bonus. I will stay there again!
Stayed 3 nights in Oct 2023
Response from Warm regards, Maarten Benschop General Manager on 7 Nov 2023
Dear Phillip,Thank you for taking the time to share your experience at our property. We are delighted to hear that you had a wonderful stay with us and that you found our property to be friendly, well-managed, and of excellent value.We are thrilled to know that our location was convenient for you and that you could walk to all the museums and concert venues easily. Our team takes pride in providing exceptional customer service, and we are so happy to hear that you found them to be super friendly and helpful.We are glad that we could assist you with your card problem. We always try our best to offer solutions to our guests in any situation, and we are happy to hear that this gesture has satisfied you.Thank you again for choosing to stay with us, and we look forward to welcoming you back soon.

10/10 Excellent

Alice

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful stay!
Stayed 4 nights in Oct 2023
Response from Maarten Benschop General Manager on 3 Nov 2023
Dear Alice,Thank you for sharing your feedback and giving us a five-star rating. We are delighted to hear that you had a wonderful stay with us. If you have any suggestions or requests for your next visit, please don't hesitate to let us know. We hope to have the pleasure of welcoming you back soon!

8/10 Good

Kurt S.

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Best regards, Maarten Benschop General Manager on 7 Nov 2023
Dear Kurt,Thank you for taking the time to leave a review and for giving us an 8/10 rating. We are glad to hear that you had a positive experience at our townhouse.However, we noticed that there is still room for improvement based on your rating. We would love to hear your feedback on how we could have made your experience even better. Your honest feedback will help us understand our shortcomings and how we can improve our services to better meet your needs.Thank you again for choosing our services and we look forward to hearing from you soon.