Airport Hotels, Allam Iqbal Intl. (LHE)

"No Airport pick up provided, despite it’s clearly noted in Expedia booking comments. No one from Hotel reached out to me for any details or confirmation. Called them ahead of time to confirm about the Airport pickup and I was assured it will be done but didn’t happen. Requested for additional mattress but despite repeated requests nothing was provided. At the time of check out when I complained about these issues to check out staff rather then believing me, they started to look into confirm that if I m lying about notes in the Expedia request. Instead of some kind of assurance that it was an honest mistake and they will look into that and will do something about that, staff handed over the POS terminal to pay the food charges. Gesture is …. So what if that Airport service is missed or despite my repeated requests nothing additional mattress was provided. At that time, I simply paid and walked out and with a commitment to myself, not to go back there again."

"Great customer service"

"We just stayed one night while doing shopping in Lahore, Check in experience was bit too much formal, lucky we had all the required documents. I will rate this hotel a 4 star not really 5 star. Breakfast was wonderful and had a big selection of traditional and intercontinental food. Staff at breakfast even catered the personalised requests which was great. Overall this was quite pricy for price to comparable hotels in Lahore. I booked in rush without seeing the price coming was in US dollars not in Australian dollars. Overall great service and reasonable cleaning."

"The staff were absolutely fantastic, from the front desk to the housekeeping…everyone was so welcoming!"

"Very good,"

"Very bad experience in this hotel no Hand wash in washroom No shampoo in washroom also tissue not available washroom and room stuff very lazy no one pick call tea and water not available in room"