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"excellent staff and service"

"No Airport pick up provided, despite it’s clearly noted in Expedia booking comments. No one from Hotel reached out to me for any details or confirmation. Called them ahead of time to confirm about the Airport pickup and I was assured it will be done but didn’t happen. Requested for additional mattress but despite repeated requests nothing was provided. At the time of check out when I complained about these issues to check out staff rather then believing me, they started to look into confirm that if I m lying about notes in the Expedia request. Instead of some kind of assurance that it was an honest mistake and they will look into that and will do something about that, staff handed over the POS terminal to pay the food charges. Gesture is …. So what if that Airport service is missed or despite my repeated requests nothing additional mattress was provided. At that time, I simply paid and walked out and with a commitment to myself, not to go back there again."

"The hotel is Amazing what makes it so special are the staff they are so kind and helpful and very professional. I can’t remember all the names but I remember Aroosa and kamaran both were so sweet and caring super helpful made us feel right at home . The hotel itself is beautiful clean I can’t find any fault and this was my second time here and my whole family enjoyed their stay and the hotel is very close to so many tourist attractions the area itself is beautiful. Credit goes to all the staff there. Thank you for a wonderful stay and inshallah we will be back "

"Great customer service"

"No hot water"

"We stayed here for one night after several years and glad to see they maintained the cleanliness and amenities. Staff was very helpful and friendly. The room size for double room was much smaller as compared to last time as I thought it will be fractionally smaller than last when we booked bigger room and we could have done the same by paying only dew $s extra. If I knew it would be that much smaller in size. However comfort wise not much difference. Breakfast was also average this time."

"We just stayed one night while doing shopping in Lahore, Check in experience was bit too much formal, lucky we had all the required documents. I will rate this hotel a 4 star not really 5 star. Breakfast was wonderful and had a big selection of traditional and intercontinental food. Staff at breakfast even catered the personalised requests which was great. Overall this was quite pricy for price to comparable hotels in Lahore. I booked in rush without seeing the price coming was in US dollars not in Australian dollars. Overall great service and reasonable cleaning."

"The staff were absolutely fantastic, from the front desk to the housekeeping…everyone was so welcoming!"

"Nice hotel in a good location. Staff is very helpful and courteous. They gave a a late check out as well. However, some areas, including toilets needs more maintenance and upgrade."