I had a paid reseevation. I arrived after dark; the neighborhood was a little sketchy. At the desk i was informed there were no rooms. It didn't matter that I had a reservation or that I had already paid: there were no rooms. After a bit more discussion, the receptionist said maybe if I called Expedia, they would give me my money back. Had they perhaps thought to contact me to alert me? No, they had clearly hoped I would no-show so they could keep the money. There was no apology, no sympathy, no suggestions for where else to stay. When I went back to the parking lot, there was a crowd of guys leaning on my car, smoking. Clearly, I won't go back.
