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Crowne Plaza Albany - The Desmond Hotel, an IHG Hotel

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Room amenity
Indoor pool
Indoor pool
Junior Suite, 1 King Bed, Accessible (Mobil, Tub) | In-room safe, desk, laptop workspace, blackout curtains
Executive Suite, 1 King Bed | In-room safe, desk, laptop workspace, blackout curtains

Overview of Crowne Plaza Albany - The Desmond Hotel, an IHG Hotel

Crowne Plaza Albany - The Desmond Hotel, an IHG Hotel

3.5 star property

8.6/10 Excellent

Popular amenities

  • Pool
  • Free WiFi
  • Parking included
  • Pet-friendly
  • Free airport shuttle
  • Air conditioning
Map
660 Albany Shaker Rd, Albany, NY, 12211

Explore the area

  • AirportAlbany, NY (ALB-Albany Intl.)3 min drive
  • Popular LocationAlbany County Hockey Facility4 min drive
  • Popular LocationColonie Center Mall4 min drive
  • Popular LocationSiena College6 min drive

Room options

About this area

Albany

In the business district, Crowne Plaza Albany - The Desmond Hotel, an IHG Hotel is in an area with good airport proximity. Palace Theater and Proctors Theater are cultural highlights, and travellers looking to shop may want to visit Colonie Center Mall and Crossgates Mall. Henry Hudson Planetarium and Destroyer Escort Historical Museum are also worth visiting. Spend some time exploring the area's activities, including golfing.

What's nearby

  • Albany County Hockey Facility - 4 min drive
  • Colonie Center Mall - 4 min drive
  • Siena College - 6 min drive
  • Westgate Plaza - 8 min drive
  • Albany NanoTech Complex - 8 min drive

Getting around

  • Albany International Airport Station - 3 min drive
  • Albany, NY (ALB-Albany Intl.) - 3 min drive

About this property

Crowne Plaza Albany - The Desmond Hotel, an IHG Hotel

Transformed 3.5-star hotel in the business district, renovated in 2021
Consider a stay at Crowne Plaza Albany - The Desmond Hotel, an IHG Hotel and take advantage of a free round-trip airport shuttle, dry cleaning/laundry services and a fireplace in the lobby. The on-site American cuisine restaurant, Mr. D's, features brunch and happy hour. Stay connected with free in-room WiFi, with a speed of 500+ Mbps (good for 6+ people or 10+ devices), and guests can find other amenities, such as a bar and a 24-hour fitness centre.
Other perks at this hotel include:
  • An indoor pool
  • Free self-parking, plus extended parking (surcharge)
  • Cooked-to-order breakfast (surcharge), express check-out and 14 meeting rooms
  • A lift, express check-in and smoke-free property
  • Guest reviews speak well of the helpful staff and proximity to the airport
Room features
All 322 rooms boast comforts such as laptop-friendly workspaces and air conditioning, as well as thoughtful touches such as free WiFi and desk chairs. Guests reviews say good things about the cleanliness rooms at the property.
More amenities include:
  • Rollaway/extra beds (surcharge) and free cots/infant beds
  • Baths or showers, free toiletries and hairdryers
  • 32-inch LCD TVs with premium channels
  • Wardrobes/cupboards, mini fridges and coffee/tea makers

Languages

English, French, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows the standard cleaning and disinfection practices of Clean Promise (IHG)

Check-in

Contactless social distancing and check-out
Cashless transactions are available for all charges at the property

Safety measures

Hand sanitiser provided
Enhanced food service safety measures are in place
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 500+ Mbps (good for 6+ people or 10+ devices)
  • Available in some public areas: Free WiFi

Parking and public transport

  • On-site parking available only on request
  • Free self-parking on site
  • Uncovered extended parking on site (USD 15 per day)
  • Wheelchair-accessible parking and van parking available
  • Free 24-hour return airport shuttle
  • Airport shuttle on request

Food and drink

  • Cooked-to-order breakfast available for a fee 7:00 AM–11:30 AM on weekdays and 7:00 AM–noon on weekends: USD 8-13 for adults and USD 5-12 for children
  • 1 restaurant
  • 1 bar
  • Coffee/tea in a common area

Restaurants on site

  • Mr. D's

Things to do

  • 24-hour fitness centre
  • Indoor pool

Family friendly

  • Free cots/infant beds
  • Indoor pool
  • Laundry facilities
  • Mini-fridge
  • Rollaway/extra beds (surcharge)

Conveniences

  • ATM/banking services
  • Ballroom
  • Lift

Guest services

  • 24-hour front desk
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Porter
  • Wedding services

Business services

  • 24-hour business centre
  • Computer station
  • Conference centre (23433 square feet of space)
  • Meeting rooms - 14

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • Assistive listening devices available
  • Braille signage
  • Handrails in stairwells
  • In-room accessibility (select rooms)
  • Pool hoist on site
  • Roll-in shower (select rooms)
  • Step-free path to entrance
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair-accessible business centre
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking
  • Wheelchairs available on site

More

  • Fireplace in reception
  • Renovated entire property – January 2021
  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Free cots/infant beds
  • Heating (climate-controlled)
  • Rollaway/extra beds (surcharge)

Bathroom

  • Bath or shower
  • Free toiletries
  • Hairdryer
  • Shampoo
  • Soap
  • Toilet paper
  • Towels

Entertainment

  • 32-inch LCD TV
  • Digital channels
  • Premium channels

Food and drink

  • Coffee/tea maker
  • Mini fridge

More

  • Connecting rooms available
  • Desk
  • Desk chair
  • Iron/ironing board
  • Laptop-friendly workspace
  • Phone
  • Safe

Similar properties

See similar properties

Policies

Check-in

Check-in from 4:00 PM - anytime
Early check-in subject to availability
Early check-in is available for a fee
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

This property offers transfers from the airport; guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.

Access methods

Staffed front desk

Pets

Pets are allowed for an extra charge of USD 75, per accommodation, per stay, plus a deposit of USD 100 per stay
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
1 per room (up to 40 lbs/18 kg)
Pets cannot be left unattended
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property on the number on the booking confirmation

Children and extra beds

Children are welcome
Rollaway/extra beds are available for USD 10.0 per night.
Free cots are available on request at the property

Payment types at the property

Important information

Optional extras

  • Breakfast fee: between USD 8 and USD 13 for adults, and USD 5 and USD 12 for children (approximately)
  • Uncovered extended parking fee: USD 15 per day
  • Pet deposit: USD 100 per stay
  • Pet fee: USD 75 per accommodation, per stay
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: USD 10.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve on-site parking
Safety features at this property include a smoke detector
Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Pool access available from 7:00 AM to 9:00 PM
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly)

Property is also known as

Desmond
Desmond Albany
Desmond Hotel
Desmond Hotel Albany
Hotel Desmond
The Desmond Hotel Conference Center
The Desmond Hotel Albany
Crowne Plaza Albany The Desmond Hotel
Crowne Plaza Albany The Desmond Hotel an IHG Hotel
Crowne Plaza Albany - The Desmond Hotel, an IHG Hotel Hotel
Crowne Plaza Albany - The Desmond Hotel, an IHG Hotel Albany

Frequently asked questions

Does Crowne Plaza Albany - The Desmond Hotel, an IHG Hotel have a pool?

Yes, this property has an indoor pool. Pool access is from 7:00 AM to 9:00 PM.

How much does it cost to stay at ?

As of 3 Dec 2022, prices found for a 1-night stay for 2 adults at on 18 Dec 2022 start from ₹10,737.82, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Crowne Plaza Albany - The Desmond Hotel, an IHG Hotel pet-friendly?

Yes, this property allows cats and dogs (limit 1 per room) with a maximum weight of up to 40 lbs per pet. There's a deposit of USD 100 per stay and a fee of USD 75 per accommodation, per stay. Service animals are exempt from fees.

How much is parking at Crowne Plaza Albany - The Desmond Hotel, an IHG Hotel?

Self-parking is free at this property.

What time is check-in at Crowne Plaza Albany - The Desmond Hotel, an IHG Hotel?

Check-in is from 4:00 PM - anytime. A fee applies for early check-in (subject to availability).

What time is check-out at Crowne Plaza Albany - The Desmond Hotel, an IHG Hotel?

Checkout is at noon. Late check-out is available for a fee (subject to availability).

Does Crowne Plaza Albany - The Desmond Hotel, an IHG Hotel provide a shuttle to the airport?

Yes, there's a free airport shuttle that runs on request.

Where is Crowne Plaza Albany - The Desmond Hotel, an IHG Hotel located?

Situated near the airport, this hotel is 1.7 mi (2.8 km) from Colonie Center Mall and 2.8 mi (4.4 km) from Siena College. Crossgates Mall and University at Albany are also within 6 mi (10 km). Albany International Airport Station is 28 minutes by foot.

Overall score and ratings

8.6

Excellent

Rating 10 - Excellent. 558 out of 1002 reviews" "
" "10 - Excellent 56%
Rating 8 - Good. 281 out of 1002 reviews" "
" "8 - Good 28%
Rating 6 - Okay. 90 out of 1002 reviews" "
" "6 - Okay 9%
Rating 4 - Poor. 49 out of 1002 reviews" "
" "4 - Poor 5%
Rating 2 - Terrible. 24 out of 1002 reviews" "
" "2 - Terrible 2%

8.9/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.5/10

Property conditions & facilities

8.8/10

Eco-friendliness

10/10 Excellent

Michael
Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We love the character and uniqueness of the Desmond.

8/10 Good

Eduardo
Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very big property. Staff at restaurant was slow but food was good. The room is spacious. The hotel is right next to the airport.
Stayed 1 night in Nov 2022

4/10 Poor

Brooke
Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Our bathroom amenities were lacking- empty shower gel and only one bath towel for two of us…
Stayed 1 night in Nov 2022

10/10 Excellent

Jacqueline
Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice hotel
Stayed 1 night in Nov 2022

8/10 Good

Judy, Rome
Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pool was small but no one else was there
Stayed 1 night in Oct 2022

10/10 Excellent

Lisa
Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All was well.
Stayed 1 night in Oct 2022

10/10 Excellent

Zaria
Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 2 nights in Oct 2022

10/10 Excellent

Joshua
Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice play to stay with the family or solo.
Stayed 1 night in Oct 2022

10/10 Excellent

Matthew
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Atriums are stunning - full of tropical plants and a water fountain.
Stayed 1 night in Oct 2022

10/10 Excellent

Patty
Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a lovely place with excellent service.