Al-Ahly Sports Club

Malak is very good

Unfortunately, our stay was very disappointing from the moment we arrived. Expedia advertised check-in as 7:00 or 7:30 AM, so my friend and I arrived around 10 AM, only to be told our room would not be ready for another two hours. We were then unexpectedly told it would only be another 20 minutes and were brought up to the rooftop to wait. After waiting, we were informed there was an electrical issue and that we would have to stay at a different hotel, Zahira Pyramids View, a minute or two down the road. We never never saw the room we originally booked. The alternative accommodation was equally disappointing. The view was nothing special, the street was extremely busy and noisy, there was constant construction in the building, the walls were very thin, the hot water was unreliable, and there were numerous tiny bugs in the bathroom. On top of that, the photos advertised online appear to be heavily edited or AI-enhanced and do not accurately represent the experience. The surrounding area was also unpleasant, and the staff were not particularly helpful throughout the situation. The biggest issue was the complete lack of consideration for our time. We arrived expecting the accommodation we had booked and instead spent hours waiting, only to be relocated without much explanation or assistance. Overall, a very disappointing experience. I would not stay here again and would not recommend either hotel to other travellers.