Aktun Chen

They need more entertainment for kids and for adults as well. They only had ONE show for the night, is its around 7:30 to 8pm, so ypu either have to sacrifice the rest of your evening and leave to have a real early dinner, or chance it out and hope you can have a late dinner which I seriously doubt. The staff is this hotel are not really friendly, some of them act like you're bothering them when you ask them to provide a service, but not all of them are like that, I have encounter some really good staff, that a tally go above and beyond to help you, like for example Eduardo Baron, the manager of the pool area, Nadia and itza. Unlike staff members like Samir who did hes very best to show us that he DID NOT provide us any help whatsoever, people like that have no business working in customer service, cuase they lack the professionalism and are the reason you may considered a different location a different hotel for your next vacation.

Loved the property. The staff were amazing. Everything was super clean. My only complaints are communication was not very good and the presentation to join the club. Other guests that had been there before helped us out on where things were and what to do. The presentation lasted way longer than it was supposed to and they were too pushy. We felt like we were being held hostage. It would be awesome to have a swim up bar and more adults only options at the all inclusive part of the hotel. All in all, I loved it and would definitely go back.