4/10 Poor
Jacqueline
Travelled with partner
22 Apr 2024
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The staff were really nice and helpful. The hotel is in really good location, easy walking distance for transport, shops and dining options. The downfall of the hotel is its interior, its in need of a serious update, we have stayed here a few times and on our last visit said we would not be back, it has been a year or so since then and we see the difference, our standard room was very small, it should have been for a single person, you just about fell onto the bed as you entered the room, there was a single wardrobe and a single bedside table, no place to store luggage, furnishings in the room were chipped and marked, the wall at the bed had holes, the bottom of the beding and carpet was stained. The bathroom wasn't any better, the water from the shower had a poor water flow, taps were difficult to turn, the few fittings were loose. The hotel was just not what you would expect for a four star, the tea/coffee in the room was sparse. The only good points were the staff and the location.
Jacqueline
Stayed 3 nights in Apr 2024