Front of property

Reviews of The Riverside

4 out of 5
The Riverside
Harnham Road, 70, Salisbury, England

Reviews

9.4

Exceptional

Rating 10 - Excellent. 95 out of 125 reviews" "
Rating 8 - Good. 20 out of 125 reviews" "
Rating 6 - Okay. 6 out of 125 reviews" "
Rating 4 - Poor. 2 out of 125 reviews" "
Rating 2 - Terrible. 2 out of 125 reviews" "

9.8/10

Cleanliness

9.6/10

Staff & service

9.0/10

Amenities

9.6/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Sheena

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All good
Stayed 1 night in Mar 2024
Response from The Riverside on 27 Mar 2024
Thank you for your great feedback, we hope to welcome you back soon.

10/10 Excellent

Carl

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved this hotel. A short walk from town but if you prefer they offers shuttle bus to town between certain times! Couldnt do enough for my partner and I. Also gave us a free welcome drink voucher. Has a lovely veiw of the river avon with the cathedral spire in the background. Free parking. Even let us leave the car there all day after we checked out. Would book again!
Stayed 1 night in Mar 2024
Response from The Riverside on 27 Mar 2024
Thank you for you lovely feedback. We are very pleased that you enjoyed your stay and look forward to welcoming you back.

10/10 Excellent

John

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel approx 15 min walk from the city centre. Rooms were very comfortable and had air con. Breakfast was good hot and fresh and eggs were made to order and you helped yourself to the rest. I think more staff would help though at busy times as they were getting orders, drinks, keeping buffet stocked and cleaning tables. Only 2 on duty.
Stayed 1 night in Mar 2024
Response from The Riverside on 17 Mar 2024
Thank you for your feedback, we appreciate all your comments and hope to welcome you back soon.

10/10 Excellent

Nicholas

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent
Stayed 5 nights in Jan 2024
Response from The Riverside on 29 Jan 2024
Thank you for you great feedback, we hope to welcome you back soon.

10/10 Excellent

Sophia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from The Riverside on 28 Jan 2024
Thank you for your feedback, we hope to welcome you back soon.

10/10 Excellent

Elizabeth

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Couldn’t fault . Everything was lovely and the staff couldn’t have been more helpful. Would recommend for a lovely stay in Salisbury
Stayed 2 nights in Dec 2023
Response from The Riverside on 31 Dec 2023
Thank you for your wonderful feedback. We are pleased to hear that you enjoyed your stay and hope to welcome you back soon.

10/10 Excellent

Nicola

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely experience Lovely helpful staff just a beautiful setting. Highly recommend
Stayed 1 night in Dec 2023
Response from The Riverside on 11 Dec 2023
Thank you for your wonderful feedback, we hope to welcome you back soon.

8/10 Good

Kirsty

Liked: Staff & service, amenities, property conditions & facilities
Taking into account the place has a bar, and with that some expected evening entertainment, was overall a pleasant stay. Some small details needing attention but the staff I met were lovely and welcoming
Stayed 2 nights in Dec 2023
Response from The Riverside on 11 Dec 2023
Thank you for your your feedback, we do appreciate your comments. We hope to welcome you back soon.

8/10 Good

Lara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful hotel, great service. Needed spare duvet!
Stayed 1 night in Dec 2023
Response from The Riverside on 5 Dec 2023
Thank you for your feedback, your comments have been noted. We are pleased that you enjoyed your stay and do hope to welcome you back.

10/10 Excellent

Diane

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely friendly and helpful staff. Hotel location perfect for a short walk into the town. Breakfast was amazing. Room was large and clean with a lovely view. Bus shuttle to the town in the evening was an added bonus. Recommend for a few days getaway.
Stayed 2 nights in Nov 2023
Response from The Riverside on 4 Dec 2023
Thank you for your great feedback, we look forward to welcoming you back soon.

10/10 Excellent

Neil

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful location and a great place to stay
Stayed 1 night in Nov 2023
Response from The Riverside on 24 Nov 2023
Thank you for your great feedback. We are very pleased to hear that you enjoyed your stay with us and hope to welcome you back soon.

10/10 Excellent

Oliver

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s difficult to imagine a nicer place to stay in Salisbury. An impeccably clean boutique hotel, an attractive building, and a general relaxed atmosphere. Go for a river view room if you can - the views over the Rivers Avon and Nadder are superb, and are overlooked by the spire of Salisbury Cathedral. Yet, despite being a short walk from the centre, the hotel was very quiet. From the moment we arrived, we were impressed - a staff member led us to our room while offering to carry our suitcases. That continued with other services offered - a free minibus to take hotel guests into the centre at evening, and the option to have staff make your reservations for hotels in town. Breakfast was very good - while there is no evening meal at the hotel, we did have coffee and cake at the bar in the afternoon, which was superb. We’ll definitely return.
Stayed 2 nights in Oct 2023
Response from The Riverside on 19 Nov 2023
Thank you for your wonderful feedback, it is appreciated by the team. We are very pleased to hear that you enjoyed your stay and do hope to welcome you back soon.

8/10 Good

Simon

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from The Riverside on 5 Nov 2023
We are pleased that you you enjoyed your stay with us and hope to see you again.

8/10 Good

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely stay..
Pleasant stay; friendly staff. We decided not to use their convenient shuttle in the evening for all but the last evening and enjoyed the short and scenic walk to the various great restaurants nearby.
Back view
In the garden
Stayed 3 nights in Oct 2023
Response from The Riverside on 5 Nov 2023
Thank you for your wonderful review. We are pleased to hear that you enjoyed your stay with us and look forward to welcoming you back.

10/10 Excellent

miss

Stayed 1 night in Oct 2023
Response from The Riverside on 5 Nov 2023
Thank you for your review, we are pleased that you enjoyed your stay and hope to see you again.

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Breakfast service was excellent the lady in charge was helpful and friendly. A typical English breakfast fare but quality ingredients and well cooked with a few extras that were appreciated. The shuttle service was most convenient and friendly. The room was clean and modern. Staff in general were all helpful and we would stay again.
Stayed 2 nights in Oct 2023
Response from The Riverside on 5 Nov 2023
Thank you for your wonderful review. We are very pleased to hear that you enjoyed your stay with us and hope to see you again soon.

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel and wonderful staff
A weekend stay to see the cathedral, the hotel is only a 15 minute walk to the cathedral and there is a brilliant shuttle bus in the evenings which we didn’t know about which made life so much easier. The room was nice, large and comfortable with a great view out towards the river and cathedral. The staff were the standout thing about our stay everyone was friendly and welcoming, asking about our day and checking we had dinner plans ready with recommendations when we didn’t. A great hotel I wouldn’t hesitate to recommend!
Stayed 2 nights in Oct 2023
Response from The Riverside on 5 Nov 2023
Thank you for your amazing review. We are so pleased that you had a great stay with us and we all appreciate your kind words. We do hope to welcome you back soon.

10/10 Excellent

Ben

Stayed 1 night in Oct 2023
Response from The Riverside on 5 Nov 2023
We are very pleased to hear that you enjoyed your stay with us and hope to welcome you back again soon.

10/10 Excellent

john

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
lovely location, spacious room and friendly staff. only downside was no option for food in the evening.
Stayed 1 night in Oct 2023
Response from The Riverside on 5 Nov 2023
Thank you for your review, we do appreciate the feedback. We hope to welcome you back in the future.

10/10 Excellent

Sharon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The Riverside
We had a great stay in this hotel. Staff very friendly and the breakfast was really good. It is very close to the town and Cathedral so you can walk but in the evening they have a mini bus to take you into town and bring you back at no cost to you which was excellent. This is because they don't have a restaurant in the evening so you can go into town ,have a meal and a drink and the mini bus is waiting to bring you back. We stayed for two nights and it was an overall really enjoyable experience.
Stayed 2 nights in Oct 2023
Response from The Riverside on 20 Oct 2023
Thank you for your lovely review. We are pleased to hear you enjoyed your stay and hope to see you again soon.

10/10 Excellent

Grant

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The ambience of the property was stunning. The helpfulness of the staff was appreciated.
Stayed 1 night in Oct 2023
Response from The Riverside on 20 Oct 2023
Thank you for your great feedback, it is appreciated by the team. We do hope to welcome you back soon.

10/10 Excellent

William, Takapuna

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location to explore Salisbury
Stayed 1 night in Oct 2023
Response from The Riverside on 20 Oct 2023
Thank you for your great feedback, we hope to see you again soon.

10/10 Excellent

Kendall, Kailua

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023
Response from The Riverside on 5 Nov 2023
We are pleased that you enjoyed your stay and hope to welcome you back to The Riverside.

6/10 Okay

Charlotte

Travelled with family
Liked: Cleanliness, staff & service
The staff at The Riverside were amaing throughout, we cannot fault them. The hotel is in a lovely location, free drink on arrival and the rooms were a lovely size and clean. However, there were a few areas which we felt let our stay down. Unfortunately the cold water tap did not work in our bathroom so we only had access to hot water, we were awoken twice in the early hours due to explained fire alarms, the breakfast offering was lacking based on the £15 each price point and other properties we have stayed at. Overall an average stay.
Stayed 2 nights in Sep 2023

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from The Riverside on 23 Sept 2023
Thank you for taking the time to leave this wonderful feedback, it is appreciated.We do hope to welcome you back soon.

10/10 Excellent

Bert

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from The Riverside on 23 Sept 2023
Thank you for sharing your feedback, we do appreciate you taking the time.We hope to see you again soon.

10/10 Excellent

Peter

Stayed 2 nights in Aug 2023
Response from The Riverside on 23 Sept 2023
Thank you for your very positive feedback. We do hope to welcome you back soon.

10/10 Excellent

Bev

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Brilliant lovely amazing!
Amazing hotel with great views of cathedral. On a small river and sheep graze in sight. I can’t say enough about what a great hotel and staff is! I will return.
Stayed 1 night in Aug 2023
Response from The Riverside on 31 Aug 2023
Thank you Bev for taking the time to write this kind and complimentary review of your recent stay with us. We are delighted to hear that you had such an amazing stay with us. We look forward to welcoming you back again in the future.

10/10 Excellent

Sandra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2023
Response from Riverside Hotel- Reception on 27 Jul 2023
Thank you for your wonderful review, we are glad to hear you enjoyed your stay, hopefully we will see you again in the near future.

10/10 Excellent

Shawn

Stayed 5 nights in Jul 2023
Response from Riverside Hotel- Reception on 24 Jul 2023
We appreciate you taking the time to write this kind and complimentary review of your recent stay with us. We are delighted to hear that you had an enjoyable stay with us. We look forward to welcoming you back again in the future.

10/10 Excellent

David

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Noting not to like. Great location and everything about the place was wonderful
Stayed 1 night in Jul 2023
Response from Riverside Hotel- Reception on 24 Jul 2023
We appreciate you taking the time to write this kind and complimentary review of your recent stay with us. We are delighted to hear that you had an enjoyable stay with us. We look forward to welcoming you back again in the future.

10/10 Excellent

Nicola

Stayed 1 night in Jul 2023
Response from Riverside Hotel- Reception on 24 Jul 2023
We appreciate you taking the time to write this kind and complimentary review of your recent stay with us. We are delighted to hear that you had an enjoyable stay with us. We look forward to welcoming you back again in the future.

8/10 Good

Lynne

Stayed 2 nights in Jul 2023
Response from Riverside Hotel- Reception on 24 Jul 2023
We appreciate you taking the time to write this kind and complimentary review of your recent stay with us. We are delighted to hear that you had an enjoyable stay with us. We look forward to welcoming you back again in the future.

10/10 Excellent

Joanne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2023
Response from Riverside Hotel- Reception on 18 Jul 2023
Dear Joanne, we appreciate you taking the time to write this kind and complimentary review of your recent stay with us. We are delighted that you had a perfect break away. We look forward to welcoming you back again in the future.

6/10 Okay

Annabel

Liked: Cleanliness, staff & service
The staff were absolutely wonderful and very friendly. Thank you. Breakfasts very good. We would have liked some sort of afternoon tea to have been available, - especially on arrival! First hotel we have visited, not to have this facility!
Stayed 2 nights in Jul 2023
Response from Riverside Hotel- Reception on 18 Jul 2023
Dear Annabel, thank you for taking the timw to write this review of your recent stay with us. We are pleased to hear that you had an enjoyable time. We are able to offer afternoon tea to guests as well as the public, however do require a minimum of 1 week notice to book this to ensure our chefs are on site to make everything. We hope to be seeing you again in the future.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant hotel
Pleasant hotel 10-15 mins walk past the Cathedral to the centre. No restaurant. Shuttle service was included in the price to / from the city. Ample parking. We passed on breakfast due to the price.
Stayed 2 nights in Jul 2023
Response from Riverside Hotel- Reception on 13 Jul 2023
We appreciate you taking the time to write this complimentary review of your recent stay with us. We are delighted to hear that you had a wonderful stay with us here at The Riverside and hope to be welcoming you back again in the near future.

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Break away
All good, room, service, breakfast and setting. Don’t recall seeing a happier group of employees
Stayed 3 nights in Jun 2023
Response from The Riverside on 3 Jul 2023
Dear Peter, thank you for taking the time to write this kind and complimentary review of your recent stay with us. We are delighted to hear that you had such an enjoyable stay with us. The kind words regarding our staff are greatly appreciated as this really helps boost the moral so will ensure this is past onto the whole team. We look forward to welcoming you back in the future.

10/10 Excellent

William

Stayed 1 night in Jun 2023
Response from The Riverside on 3 Jul 2023
Dear William, thank you for taking the time to write this kind review of your recent stay with us. We are pleased to hear that you had an enjoyable stay with us and hope to see you again in the future.

10/10 Excellent

Julian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
2 night stay
Good location for walking into Salisbury (10 min walk). Room was big and in excellent condition. Lovely view of the cathedral from the hotel.
Stayed 2 nights in Jun 2023
Response from The Riverside on 3 Jul 2023
Dear Julian, thank you for taking the time to write this kind review of your recent stay with us. We are pleased to hear that you had an enjoyable stay with us and hope to see you again in the future.

10/10 Excellent

Cara

Stayed 1 night in Jun 2023
Response from Riverside Hotel- Reception on 27 Jun 2023
Dear Carmen, We appreciate you taking the time to write this complimentary review of your recent stay with us. We are delighted to hear that you had a wonderful stay with us here at The Riverside and hope to be welcoming you back again in the near future.

10/10 Excellent

Karina

Stayed 1 night in Jun 2023
Response from Riverside Hotel- Reception on 27 Jun 2023
Dear Karina, We appreciate you taking the time to write this complimentary review of your recent stay with us. We are delighted to hear that you had a wonderful stay with us here at The Riverside and hope to be welcoming you back again in the near future.

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023
Response from Riverside Hotel- Reception on 21 Jun 2023
thank you for this kind review of your stay with us. We hope to see you again in the future.

10/10 Excellent

Dominic

Stayed 1 night in Jun 2023
Response from Riverside Hotel- Reception on 13 Jun 2023
Dear Dominic,, we are delighted that you had a pleasant stay with us and hope to see you again in the future.

10/10 Excellent

Stephen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2023
Response from Riverside Hotel- Reception on 13 Jun 2023
Dear Stephen, we are delighted that you had a pleasant stay with us and hope to see you again in the future.

10/10 Excellent

katrina

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We arrived at the facility and checked in quickly without issue. The hostess escorted us to the room a lovely large suite overlooking a meadow and creek. We could see the Cathedral in the distance. They provide a shuttle service to town center , but if you like walking it was 12-15 min across a scenic stone bridge. The down town was quaint but we found limited dining after 6pm. All the shops close at 530-6pm .
Stayed 1 night in Jun 2023
Response from Riverside Hotel- Reception on 13 Jun 2023
Dear Katrina, we appreciate you taking the time to write this complimentary review of your recent stay with us. We are delighted to hear that you had an enjoyable stay with us and we look forward to welcoming you back again in the future.

10/10 Excellent

michele

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
The Riverside is a wonderful hotel. The service and location were great! The staff were so friendly, helpful and welcoming. Beautiful view of the cathedral from the outdoor patio. Walking distance to the cathedral and town. I would definitely stay here again.
Stayed 2 nights in May 2023
Response from Riverside Hotel- Reception on 7 Jun 2023
Dear Michele, we appreciate you taking the time to write this kind and complimentary review of your recent stay with us. We are delighted to hear that you had an enjoyable stay with us and we look forward to welcoming you back again in the future.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Stopover
Lovely hotel, plenty of parking and EV charger. Nice walk into Salisbury and lots to see and do and places to eat. Will be back!
Stayed 1 night in May 2023
Response from Riverside Hotel- Reception on 2 Jun 2023
We appreciate you taking the time to write this kind and complimentary review of your recent stay with us. We are delighted to hear that you had an enjoyable stay with us. We look forward to welcoming you back again in the future.

10/10 Excellent

Norene, Blair

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved our stay. The room was lovely & the property was very well kept. We had breakfast & it was delicious. Staff was pampering. We would recommend a stay here!
Stayed 1 night in May 2023
Response from The Riverside on 7 May 2023
Dear Norene, We appreciate you taking the time to write this complimentary review of your recent stay with us. It is always nice to hear that a guest has left us after having such a lovely stay.We do hope to be welcoming you back again in the future.

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Apr 2023
Response from The Riverside on 24 May 2023
Dear Robert, thank you for taking the time to write this review. We are pleased that you had a enjoyable stay and hope to be welcoming you back again in the future.

8/10 Good

Brittany

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Acceptable
Very pretty - nice clean room. Only issue we had was the power went out in our room and never came back on. I'd guess just a fluke though. Overall, the stay was adequate. We would stay again if in the area.
Stayed 1 night in Apr 2023
Response from The Riverside on 26 Apr 2023
Dear Brittany, thank you for taking the time to write this review of your recent stay with us. We have now resolved the issue which caused the lighting in your room to go out and look forward to welcoming you back again in the future.