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Reviews of Bitan Hotel

3 out of 5
Bitan Hotel
No. 121, Bitan Road, Hsintien, New Taipei City

Reviews

7.4

Good

Rating 10 - Excellent. 24 out of 158 reviews" "
Rating 8 - Good. 82 out of 158 reviews" "
Rating 6 - Okay. 35 out of 158 reviews" "
Rating 4 - Poor. 12 out of 158 reviews" "
Rating 2 - Terrible. 5 out of 158 reviews" "

7.6/10

Cleanliness

7.8/10

Staff & service

5.8/10

Amenities

7.2/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

6/10 Okay

Robert

Liked: Cleanliness
Hôtel offre une belle vue sur la rivière. La chambre aurait besoin de rénovation mais c est propre Le buffet du déjeuner pourrait être plus garni et varié mais c était bon Personnel serviable et aimable Proche du métro en passant par le pont suspendu
Stayed 9 nights in Nov 2023
Response from 碧潭飯店管理人員 on 22 Nov 2023
謝謝光臨，歡迎下次再來。

6/10 Okay

Michael

Minimally acceptable rooms, convenient location
The front counter staff was confused and said we didn't have a reservation. Fortunately I had the printout and could show them. The building looks fancy on the outside but at least the part we stayed in was quite old and in need of renovation; our room was clean but the walls were scratched and (surface) damaged and the bed frame was rickety and noisy. Convenient location, only a short walk across the famous Bitan suspension bridge from Xindian station, but there are better options locally at a similar price.
Stayed 1 night in Oct 2020
Response from 碧潭 on 12 Oct 2020
真對不起讓你有不好的觀感

8/10 Good

Rajesh Kumar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
clean, small, courteous staff, great location
Location is excellent, close to places of business in New Taipei City. Staff are very courteous and helpful. Most staff understand and speak English also. Very clean place. Noise level is low not absolutely quiet and comfortable enough for my business conference calls and webexes etc. WiFi is steady and very good. The room is a bit small if you are used to large rooms in big hotels. There isn't any gym or exercise room, and not expected either. Breakfast is reasonably good. I recommend this place highly. If I were to come to this area again, I will definitely try to stay here.
Stayed 1 night in Oct 2019
Response from BITAN on 24 Oct 2019
thank you Next time, I will have the opportunity to serve you again.

6/10 Okay

Rachael

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The staffs were nice The bed sheet and pillow case had stain on them, the cupboard had a strong umpleasant odour with oil stain on the door, the fridge was rusty. And i booked for two days but the staff made a mistake and called me for check out on the second day. The room was not as spacious as the picture shown
Stayed 2 nights in Jul 2019
Response from 碧潭 on 22 Jul 2019
Thank you for your valuable feedback. We will review the improvement. welcome next time

8/10 Good

María

Liked: Cleanliness, property conditions & facilities, room comfort
it was ok. just for breakfast should have fruits. and more western options more than asian food
Stayed 3 nights in Dec 2018
Response from 碧潭 on 7 Jan 2019
Thanks for staying with us. We work hard to make our guests happy and appreciate your feedback!

8/10 Good

Jason

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

CHINYUNG, Japan

Liked: Cleanliness, staff & service, property conditions & facilities
Economical and Comfortable
For the price and location, there us no better place to compete with it.

6/10 Okay

Jody Tse, Hong Kong

Bitan Hotel
Very far away from metro station, incrediable late check-in at 6pm on Saturday. So-called riverside room in higher cost is facing the bridge leg, no view at all.

2/10 Terrible

David

Disliked: Cleanliness, amenities, property conditions & facilities
房間好嗅
Stayed 7 nights in Feb 2024

2/10 Terrible

家勝

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
早餐人少會以特餐方式呈現 男生吃不飽 房間Wi-Fi常斷線 枕頭還有污垢和頭髮 洗手台也很髒 住在電梯旁隔音超級差 大家來要三思
Stayed 1 night in Jan 2024
Response from 碧潭 on 13 Jan 2024
抱歉 讓你感覺不佳 會跟相關部門告知

4/10 Poor

ChiaTien

Travelled with family
Liked: Cleanliness, room comfort
Disliked: Staff & service
沒特約停車 停車費很貴 服務人員缺乏同理心 服務六十分
Stayed 1 night in Dec 2023
Response from 碧潭 on 13 Jan 2024
謝謝光臨，歡迎下次再來

4/10 Poor

Chiman

Stayed 1 night in Sep 2023
Response from 碧潭 on 13 Jan 2024
感謝你 歡迎下次再來

8/10 Good

Kaneyoshi

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Hotel
部屋が広くて良い
Stayed 7 nights in Oct 2023
Response from 碧潭 on 23 Oct 2023
謝謝光臨，歡迎下次再來

10/10 Excellent

Eric

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
早餐很豐盛
Stayed 1 night in Oct 2023
Response from 碧潭飯店 on 16 Oct 2023
謝謝您。

8/10 Good

JIHHSUN

Stayed 2 nights in Oct 2023
Response from 碧潭飯店 on 16 Oct 2023
謝謝光臨。

8/10 Good

Chiman

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
這酒店在河的另一邊，"食/買"沒有捷運站那河邊方便，但亦因此較為寧靚。走吊橋過新店捷運站約12-15分鐘。
Stayed 1 night in Sep 2023
Response from 碧潭 on 26 Sept 2023
謝謝光臨，歡迎下次再來

8/10 Good

Chih-pang

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from 碧潭 on 23 Sept 2023
謝謝光臨,歡迎下次再來

4/10 Poor

SAICHI

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
台湾人専用のローカルホテル 日本語話すスタッフがいない レストランの男性スタッフ笑顔無い 挨拶無い
Stayed 4 nights in Aug 2023
Response from 碧潭 on 21 Aug 2023
不好意思 會再加強人員訓練

10/10 Excellent

??

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
吃的早餐女如果有花生醬、巧克力醬，會更好！
Stayed 1 night in Jul 2023
Response from 飯店管理人員 on 4 Aug 2023
謝謝光臨,歡迎下次再來

8/10 Good

HSUEH WEN

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from 碧潭 on 27 Jul 2023
謝謝光臨,歡迎下次再來

10/10 Excellent

Zi-Ling

Stayed 1 night in Jul 2023
Response from 碧潭 on 27 Jul 2023
謝謝光臨,歡迎下次再來

6/10 Okay

哲鈞

Stayed 1 night in Jul 2023
Response from 碧潭 on 10 Jul 2023
謝謝光臨，歡迎下次再來。

6/10 Okay

Wen Chin

Travelled with family
Liked: Cleanliness, staff & service
尚可的住宿環境
房間還好，早餐簡單，但還算不錯~ 一樓有免費的烏梅汁，可以小小加分~ 房間濕氣稍重，灰塵要留意
Stayed 1 night in Jun 2023
Response from 碧潭 on 27 Jun 2023
謝謝光臨，歡迎下次再來。

6/10 Okay

Verified traveller

Business traveller
浴室洗澡後因為濕氣真的蠻滑的 停車沒有配合或是提供優惠券
Stayed 1 night in Jun 2023
Response from 碧潭 on 16 Jun 2023
謝謝光臨，歡迎下次再來 停車已沒配合了

8/10 Good

Hsiao-Chung

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
1.I like the view of room & restaurant. 2.Please strengthen indoor deodorization, do not have the smell of cigarettes. 3.Asking, how many credit I got?
Stayed 1 night in Apr 2023
Response from 碧潭 on 8 May 2023
環境會再加強 謝謝光臨，歡迎下次再來。

10/10 Excellent

Tommy

Stayed 1 night in Apr 2023
Response from 碧潭 on 27 Apr 2023
謝謝光臨，歡迎下次再來

6/10 Okay

Hsia chen

Stayed 1 night in Mar 2023
Response from 飯店管理人員 on 5 Apr 2023
謝謝光臨，歡迎下次再來。

8/10 Good

Ching hsiu

Stayed 1 night in Mar 2023
Response from 飯店管理人員 on 29 Mar 2023
謝謝光臨，歡迎下次再來。

8/10 Good

SHINGFU

Stayed 1 night in Mar 2023
Response from 飯店管理人員 on 29 Mar 2023
謝謝光臨，歡迎下次再來

6/10 Okay

Shih Ding

Stayed 1 night in Mar 2023
Response from 碧潭 on 6 Mar 2023
謝謝光臨，歡迎下次再來。

10/10 Excellent

??

Stayed 1 night in Feb 2023
Response from 飯店管理人員的留言 on 13 Mar 2023
謝謝光臨，歡迎下次再來。

10/10 Excellent

??

Stayed 1 night in Feb 2023
Response from 飯店管理人員 on 13 Mar 2023
謝謝光臨，歡迎下次再來。

8/10 Good

ZHENG TAI

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2023
Response from 碧潭 on 24 Feb 2023
謝謝光臨，歡迎下次再來。

8/10 Good

Ching hsiu

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2022
Response from 飯店管理人員 on 24 Dec 2022
謝謝光臨，歡迎下次再來

8/10 Good

CHUN-YI

Stayed 2 nights in Sep 2022
Response from 碧潭 on 25 Oct 2022
謝謝您寶貴的意見謝謝光臨，歡迎下次再來

6/10 Okay

Powei

Stayed 1 night in Jul 2022
Response from 飯店管理人員 on 4 Jul 2022
謝謝光臨，歡迎下次再來

10/10 Excellent

Yi ting

Stayed 1 night in May 2022
Response from 9527 on 9 May 2022
謝謝光臨，歡迎下次再來

4/10 Poor

CHIEN CHI

Liked: Staff & service
Disliked: Cleanliness
地板清潔程度不夠好。毛巾太破太久。
Stayed 2 nights in Apr 2022
Response from 碧潭飯店 on 11 Apr 2022
謝謝您寶貴的意見。

4/10 Poor

PeiChen

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort
不會再考慮入住
訂房資訊有誤，導致入住不順利，房間空調無法關掉，天氣已經很冷，還被迫吹冷氣，電視也是訊號很差。
Stayed 1 night in Nov 2021
Response from 碧潭飯店 on 27 Nov 2021
謝謝您寶貴的意見。

8/10 Good

Yachin

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
輕鬆渡假的平價好飯店
整體衛生、環境和清潔都令人感到舒服，早餐簡單也好吃。只是離捷運站要步行近1公里，若再托拉中、大型行李，可能會有些困難，所以只能依賴預定的計程車，這是唯一我們面臨的問題，其他，一切都滿意。
Stayed 2 nights in Apr 2021
Response from 碧潭飯店 on 26 Apr 2021
謝謝光臨.歡迎下次再來

6/10 Okay

WU

Business traveller
Liked: Cleanliness, staff & service
入住的是雅仕雙人房,到睡覺前才想起訂的是景觀雙人房,被降級房等感受不是太好,想說都已經睡了就算了 早餐都以中式為主,對習慣吃西式早餐的房客不是很適合
Stayed 1 night in Apr 2021
Response from 碧潭飯店 on 25 Apr 2021
您好 造成您感受不好真的不好意思 還是說可以麻煩您提供訂單編號以便我們瞭解一下嗎?謝謝

8/10 Good

SHUHUA

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
整體環境簡單乾淨
Stayed 1 night in Apr 2021
Response from 9527 on 5 Apr 2021
謝謝光臨.歡迎下次再來

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, room comfort
舊式的老飯店，房間內漂白水味道稍重，床稍微較硬。整體住宿環境尚可。衣櫥有備用枕頭棉被不足時可以使用。 停車是飯店附近停車場，不能折抵，需自行付費。雖然住宿時是連假，但價格跟住宿上的cp值不是很高
Stayed 1 night in Dec 2020
Response from 碧潭飯店 on 4 Jan 2021
謝謝光臨，歡迎下次再來。

8/10 Good

CHIEN MING

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2020
Response from 碧潭 on 16 Nov 2020
謝謝光臨歡迎下次再來

8/10 Good

TING-HUA

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2020
Response from 碧潭 on 12 Oct 2020
謝謝光臨，歡迎下次再來

8/10 Good

LUYI

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
櫃台服務很好且迅速，飯店雖靠外方大馬路但因為有安裝兩層隔音氣窗所以聽不到車聲，很安靜，早餐以中式為主也有咖啡牛奶豆漿的選擇，入住碧潭cp很高的選擇。
Stayed 1 night in Oct 2020
Response from 碧潭 on 6 Oct 2020
謝謝光臨，歡迎下次再來

8/10 Good

Tsung Ku

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
飯店有一些陳舊，但還是維持的不錯
飯店雖然有一些年歲，但清潔度還是不錯
Stayed 1 night in Aug 2020
Response from 碧潭 on 28 Aug 2020
謝謝光臨歡迎下次再來

8/10 Good

JING SONG

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2020
Response from 碧潭 on 31 Aug 2020
謝謝光臨歡迎下次再來

8/10 Good

Verified traveller

Stayed 1 night in Jul 2020
Response from 9527 on 10 Jul 2020
謝謝您的光臨，歡迎下次再來。

6/10 Okay

Verified traveller

Business traveller
Stayed 1 night in Jan 2020
Response from 碧潭 on 6 Feb 2020
感謝你 下次歡迎再來