Found the staff very pleasant and helpful. Room service dining was great (we enjoy room service after a long day out) and we were told the wait would be 30-40 minutes and it arrived well within that time frame.
The hotel was exactly where we needed it to be to get around Sydney. It is close to Chinatown, Paddy's Market and a Starbucks Coffee right across the road! The tram to central train station is right across the road and there was always something to go and see. The staff helped us book things and it turned out cheaper. The room was great for what we needed, and was always clean.