Exterior

Reviews of Holiday Inn Guildford, an IHG Hotel

4 out of 5
Holiday Inn Guildford, an IHG Hotel
Egerton Road, Guildford, England

Reviews

8.2

Very good

Rating 10 - Excellent. 351 out of 936 reviews" "
Rating 8 - Good. 370 out of 936 reviews" "
Rating 6 - Okay. 139 out of 936 reviews" "
Rating 4 - Poor. 49 out of 936 reviews" "
Rating 2 - Terrible. 27 out of 936 reviews" "

8.4/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

2/10 Terrible

Lesley

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I received a parking ticket/fee for £170.00 despite registering my car registration with reception on arrival and parking in a disabled parking bay. With a valid Disabled Badge.
Stayed 2 nights in Dec 2023
Response from Simone Brinkworth on 18 Mar 2024
Could I ask you to contact me at the hotel so I can review with yourself.RegardsSimone Brinkworth

2/10 Terrible

Nathan

Disliked: Cleanliness, staff & service, property conditions & facilities
Don't stay here! rude staff and very tired rooms, dirty corridors. More like a trucker stop.
Stayed 1 night in Feb 2024
Response from Simone Brinkworth on 26 Feb 2024
Thank you for taking the time to tell us about your experience at Holiday Inn GUILDFORD.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn, and if I can be of assistance to you, please contact me directly at the hotel.RegardsSimone

10/10 Excellent

Maria

bar and lobby area are modern and really lovely for relaxing in. Rooms are comfortable and good size. We ate dinner and breakfast in the hotel and pleased with both. Health club a special star. Really enjoyed it. Stayed with two kids and got goody bags. Would love to stay again.
Stayed 2 nights in Feb 2024
Response from Simone Brinkworth on 26 Feb 2024
Thank you for reviewing your recent stay.RegardsSimone

10/10 Excellent

Alison

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel had a nice flow to it. Nice interior. Reasonable rooms with big bed. Breakfast was really gorgeous, well cooked. Bar area spacious and plenty of seating and tables to work on. It was conveniently placed for our group who were there to attend an event at a nearby Technology Centre. Would definitely stay again.
Stayed 1 night in Jan 2024
Response from Simone Brinkworth on 25 Jan 2024
Thank you for taking the time to review your recent stay with us. I hope we can welcome you back soon.RegardsSimone

10/10 Excellent

Jeremy

Liked: Cleanliness, staff & service
Bathroom in room 253 was a little tired. loose shower handle. But otherwise stay was very nice.
Stayed 4 nights in Jan 2024
Response from Simone Brinkworth on 12 Jan 2024
Thank you for taking the time to review your recent stay.RegardsSimone

8/10 Good

Gwyn

Liked: Cleanliness, staff & service, property conditions & facilities
All good; reception and dining/breakfast staff really good. Thank you.
Stayed 1 night in Jan 2024
Response from Simone Brinkworth on 12 Jan 2024
Thank you for taking the time to review your recent stay.RegardsSimone

10/10 Excellent

Steve

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic hotel with a lovely breakfast
Stayed 2 nights in Nov 2023
Response from Simone Brinkworth on 12 Jan 2024
Thank you for taking the time to review your recent stay.RegardsSimone

8/10 Good

Peter

Stayed 1 night in Dec 2023
Response from Simone Brinkworth on 12 Jan 2024
Thank you for taking the time to review your recent stay.RegardsSimone

8/10 Good

Stephanie

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room a little dated also carpets worn in hallway. Breakfast was great Staff pleasant
Stayed 1 night in Dec 2023
Response from Simone Brinkworth on 8 Jan 2024
Thank you for your review. I hope to welcome you back very soon.RegardsSimone

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent hotel - would recommend without reservation.
Stayed 1 night in Dec 2023
Response from Simone Brinkworth on 5 Dec 2023
Thank you for taking the time to review your recent stay.RegardsSimone

10/10 Excellent

Louise

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Simone Brinkworth on 5 Dec 2023
Thank you for taking the time to review your recent stay.RegardsSimone

8/10 Good

Paul

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice location,off the main road so no traffic noise,ideal for relaxing.Clean with friendly staff
Stayed 1 night in Nov 2023
Response from Simone Brinkworth on 21 Nov 2023
Thank you for taking the time to review your recent stay.RegardsSimone

2/10 Terrible

Olga

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Horrible service
Stayed 2 nights in Nov 2023
Response from Simone Brinkworth on 21 Nov 2023
I am sorry that you have experienced "Horrible Service" however I can see that we have you as a no show for your stay.Please let me know how we can help or how we can rectify this feedback.RegardsSimone Brinkworth

8/10 Good

Keith, Murrells Inlet

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was comfortable and clean but everything would benefit from a spruce up. Easy parking, access to A3. Would stay again.
Stayed 3 nights in Nov 2023
Response from Simone Brinkworth on 20 Nov 2023
Thank you for your review.RegardsSimone

10/10 Excellent

Justine

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would def come back
The hotel and the staff weee amazing, nothing was too much hassle, the room was clean, the pool was clean my daughter loved it! The food was also really good.
Stayed 2 nights in Nov 2023
Response from Simone Brinkworth on 13 Nov 2023
Thank you for taking the time to review your recent stay.RegardsSimone

6/10 Okay

Amit

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Simone Brinkworth on 13 Nov 2023
Thank you for reviewing your stay.RegardsSimone

4/10 Poor

Miss

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Shower not working !
Stayed here before and all was good. Complimentary crisps and chocolate a nice touch. BUT early morning, trying to wash hair before an appointment --- Shower did not work, bath tap did but would not change to shower head---nightmare as I have very long hair ! No shower gel in holder either. Jack on check in was excellent. Told chap on checkout day of shower problems.
Stayed 1 night in Nov 2023
Response from Simone Brinkworth on 3 Nov 2023
Thank you for taking the time to tell us about your experience at Holiday Inn GUILDFORD.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn, and if I can be of assistance to you, please contact me directly at the hotel.RegardsSimone

6/10 Okay

Verified traveller

Travelled with family
Disliked: Cleanliness
Room had a slight smell of sick.
Stayed 1 night in Oct 2023
Response from Simone Brinkworth on 3 Nov 2023
Thank you for taking the time to tell us about your experience at Holiday Inn GUILDFORD.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn, and if I can be of assistance to you, please contact me directly at the hotel.RegardsSimone

10/10 Excellent

Julian

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Parking as a separate fee.
Stayed 1 night in Oct 2023
Response from Simone Brinkworth on 3 Nov 2023
Thank you for taking the time to review your recent stay.RegardsSimone

10/10 Excellent

Steven

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel
Great hotel with decent sized, comfortable room. Staff were pleasant and helpful and the food in the restaurant was good.
Stayed 1 night in Oct 2023
Response from Simone Brinkworth on 3 Nov 2023
Thank you for your recent review. I hope to see you again soon.RegardsSimone

2/10 Terrible

Ian

Stayed 1 night in Oct 2023
Response from Simone Brinkworth on 28 Oct 2023
Thank you for taking the time to tell us about your experience at Holiday Inn GUILDFORD.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn, and if I can be of assistance to you, please contact me directly at the hotel.RegardsSimone

4/10 Poor

Nevena

Disliked: Cleanliness, staff & service
Extreme disappointment
Arrived at night and parked the car. Went straight in and checked in. The next day we saw the notice we’ve had to pay for parking. Went straight to reception to do that. They said we can only pay for the next evening which we did. Back home and three weeks later we get a 60£ fee - the hotel has a camera on the way in and we were fined. Why didn’t staff say anything about it when we enquired. We wanted to pay. It feels like a scheme to fine people instead of a fair service and care for the customers. The room furniture and corridors are quite dated. We killed a huge spider in the middle of the room - happens, not an issue. It was early morning and at breakfast asked the receptionist to notify housekeeping and vacuum it. Went back at 9pm to find it still there. All that with paying 320 Euro for a two night stay without breakfast. So disappointed with Holiday Inn.
Stayed 2 nights in Sep 2023
Response from Simone Brinkworth on 26 Oct 2023
Thank you for choosing Holiday Inn and for taking the time to provide feedback about your experience at Holiday Inn GUILDFORD.I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception. Again, thank you for sharing your comments, and if I can be of assistance to you, please contact me directly at the hotel.RegardsSimone

10/10 Excellent

Alison

Stayed 1 night in Oct 2023
Response from Simone Brinkworth on 13 Nov 2023
Thank you for reviewing your recent stay.RegardsSimone

8/10 Good

Sean

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel
Stayed 1 night in Oct 2023
Response from Holiday Inn Guildford on 24 Oct 2023
Thank you for your feedback. We look forward to seeing you again in future.Thank you.

4/10 Poor

Terence

Business traveller
Disliked: Cleanliness, property conditions & facilities
Very disappointing
Its about time some money was spent on refurbishment, everything looks very tiered. And why as a guest did i have to pay for parking, very disappointed
Stayed 1 night in Oct 2023
Response from Simone Brinkworth on 16 Oct 2023
Thank you for your review. I am pleased to be able tell you that the bedroom refurbishment will be starting on the 8th January 2024.RegardsSimone

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Simone Brinkworth on 10 Oct 2023
Thank you for taking the time to review your recent stay. I hope to see you again soon.RegardsSimone

6/10 Okay

Verified traveller

Business traveller
Liked: Cleanliness, staff & service
Its a bit grim!
Holiday Inn hasnt updated most of its hotels in years. This one is stuck in the 80/90s and is pretty grim. I slept well but its a very tired and dated hotel. Also its £5 parking for the night 😬
Stayed 1 night in Oct 2023
Response from Simone Brinkworth on 3 Oct 2023
Thank you for your recent review, I am sorry that you went away disappointed.RegardsSimone

6/10 Okay

Jamie Lai Hock

Travelled with family and small children
Curtains were stained and overall rooms looking tired. Bathrooms were like going back in time. The official photographs does not really correlate in reality. The Restaurant was probably the only decent ‘looking’ modern area. Food not bad but usual hotel prices.
Stayed 3 nights in Aug 2023
Response from Simone Brinkworth on 3 Oct 2023
Thank you for your recent review. I am pleased to inform you that a phase of the rooms are being refurbished at the end of this year.RegardsSimone

10/10 Excellent

Fabio

Stayed 1 night in Sep 2023
Response from Simone Brinkworth on 3 Oct 2023
Thank you for your recent review.RegardsSimone

10/10 Excellent

Alison

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fab hotel!!
Lovely staff, room spacious and comfy. Pool clean and great size kids loved it. Breakfast really tasty and great range on the serving time. All in all great value for money would defo stay again.
Stayed 1 night in Sep 2023
Response from Simone Brinkworth on 2 Oct 2023
Thank you for taking the time to review your stay. RegardsSimone

8/10 Good

Azlina Binte Mohd

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very pleasant hotel.. very near to Tesco too
Stayed 6 nights in Sep 2023
Response from Simone Brinkworth on 28 Oct 2023
Thank you for taking the time to review your stay.RegardsSimone

8/10 Good

Tania

Stayed 1 night in Sep 2023
Response from Simone Brinkworth on 27 Sept 2023
Thank you for your recent review.RegardsSimone

8/10 Good

Kamal

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Make sure you stay in a higher floor
Stayed 3 nights in Sep 2023
Response from Holiday Inn Guildford on 19 Sept 2023
Thank you for your feedback. We look forward to seeing you again in future.

2/10 Terrible

gareth

Stayed 1 night in Sep 2023
Response from Simone Brinkworth on 15 Sept 2023
Thank you for taking the time to review your recent stay. I am sorry you went away disappointed.RegardsSimone

8/10 Good

Stephen

Stayed 1 night in Sep 2023
Response from Simone Brinkworth on 2 Oct 2023
Thank you for taking the time to review your stay.RegardsSimone

10/10 Excellent

Alun

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Aug 2023
Response from Simone Brinkworth on 4 Sept 2023
Thank you for your recent review.RegardsSimone

8/10 Good

Emma Charlotte

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Simone Brinkworth on 4 Sept 2023
Thank you for your recent review.RegardsSimone

10/10 Excellent

Steven

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were lucky to get a room really close to reception which was handy for us and we had no issues
Stayed 3 nights in Aug 2023
Response from Holiday Inn Guildford on 29 Aug 2023
Thank you for your feedback. We look forward to your stay with us again in future.

8/10 Good

Christopher

Liked: Staff & service, room comfort
Stayed 1 night in Aug 2023
Response from Holiday Inn Guildford on 24 Aug 2023
Thank you for your feedback. We look forward to having you stay with us again in future.

8/10 Good

Jennifer, Huntingdon

Travelled with family and small children
Liked: Cleanliness, staff & service
Perfect for what we wanted - visiting friends nearby. Nice breakfast. Communal spaces nice and modern, rooms and halls a little more tired. Plenty of parking (at £5 a night if not booked directly).
Stayed 1 night in Aug 2023
Response from Holiday Inn Guildford on 22 Aug 2023
Thank you for your feedback. We look forward to having you again soon.

10/10 Excellent

Leighton

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Brilliant
The staff were fantastic. Food was great. Room was excellent.
Stayed 2 nights in Aug 2023
Response from Sheldon on 21 Aug 2023
Thank you for your recent review.Kind Regards,Sheldon

6/10 Okay

Neelam

Travelled with family
Liked: Cleanliness
Disliked: Staff & service
Stayed 1 night in Aug 2023
Response from Holiday Inn Guildford on 16 Aug 2023
Thank you for your feedback. We hope to see you again in future.

10/10 Excellent

Christopher

Stayed 1 night in Aug 2023
Response from Holiday Inn Guildford on 14 Aug 2023
Thank you for your feedback.

8/10 Good

hadi

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Aug 2023
Response from Holiday Inn Guildford on 14 Aug 2023
Thank you for your feedback.

10/10 Excellent

Deanna

Travelled with family
Liked: Cleanliness, staff & service
The staff are all amazing. Very helpful, very polite, well done.
Stayed 4 nights in Aug 2023
Response from Holiday Inn Guildford on 10 Aug 2023
Thank you for the feedback. We are glad you had a good time here with us. We look forward to seeing you again.

10/10 Excellent

Faith

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing Hotel
Our stay was amazing from the time we entered the hotel to the day we checked out.
Stayed 2 nights in Aug 2023
Response from Holiday Inn Guildford on 8 Aug 2023
We are glad you had a good time. We look forward to seeing you again soon.

8/10 Good

Jill

Liked: Cleanliness, staff & service, property conditions & facilities
Large hotel set of from road. Easy parking although you have to pay £10 to park overnight and this was not mentioned in when making booking. Twin room booked 7 months in advance was not available and although check-in staff where helpful, ended up sleeping on a very uncomfortable sofa bed.
Stayed 1 night in Jul 2023
Response from Simone Brinkworth on 7 Aug 2023
Thank you for your review.RegardsSimone

8/10 Good

Daniel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Simone Brinkworth on 31 Jul 2023
Thank you for your recent review.RegardsSimone

10/10 Excellent

Giang

Stayed 1 night in Jul 2023
Response from Holiday Inn Guildford on 28 Jul 2023
Thank you for the review, we look forward to seeing you in future.

4/10 Poor

Katelin

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Simone Brinkworth on 27 Jul 2023
Thank you for your review. I am sorry that you went away disappointed.RegardsSimone