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Reviews of SpringHill Suites by Marriott San Diego-Scripps Poway

2.5 out of 5
SpringHill Suites by Marriott San Diego-Scripps Poway
12032 Scripps Highland Dr, San Diego, CA

Reviews

9.0

Wonderful

Rating 10 - Excellent. 651 out of 1011 reviews" "
Rating 8 - Good. 215 out of 1011 reviews" "
Rating 6 - Okay. 84 out of 1011 reviews" "
Rating 4 - Poor. 38 out of 1011 reviews" "
Rating 2 - Terrible. 23 out of 1011 reviews" "

9.0/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

Pavlo

Liked: Cleanliness, staff & service, property conditions & facilities
Good service
Stayed 1 night in May 2024

10/10 Excellent

S

Liked: Cleanliness, staff & service, property conditions & facilities
Great! We will be back.
Stayed 1 night in May 2024
Response from Shahinez on 24 May 2024
Thank you for your valuable feedback. It was truly our pleasure to host you as our guest.

10/10 Excellent

Azhar

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to freeway
Stayed 4 nights in May 2024
Response from Shahinez on 25 May 2024
We appreciate you staying with us and sharing your experience. Thank you for your time.

6/10 Okay

Karla

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
The LG tv did not work. It kept logging me out of Netflix acocunt after 15 seconds. After calling the front desk they said they would whitelist us. The response time to change the channel was about 2 minutes. Not even kidding please go test it yourselves. Breakfast used to be alot better. Great customer service though. Everyone was very nice and attentive.
Stayed 3 nights in May 2024
Response from Shahinez on 25 May 2024
Dear Karla,Thank you for your valuable feedback. I also want to thank you for sharing your inconvenient experience. I will coordinate with our staff immediately to ensure this issue is corrected.

10/10 Excellent

Krystel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was friendly. Bedroom was clean
Stayed 2 nights in May 2024
Response from Shahinez on 25 May 2024
Thank you for your valuable feedback. It was truly our pleasure to host you as our guest.

8/10 Good

Christiane

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities
This is a large hotel with a very limited kitchen/breakfast facility. The breakfast staff was understaffed resulting in long waits to have access to food and drinks. The overall stay at this hotel was ok but the room also was a bit uncomfortable due to toilet being very close to the shower/tub.
Stayed 2 nights in May 2024

10/10 Excellent

Agata

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Shahinez on 25 May 2024
Thank you for your valuable feedback. It was truly our pleasure to host you as our guest.

8/10 Good

Michele

Travelled with family
Liked: Cleanliness, staff & service
Convenient location
Stayed 8 nights in May 2024

10/10 Excellent

Nathaniel J

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome!
Stayed 1 night in May 2024

10/10 Excellent

Adrian

Stayed 5 nights in May 2024

10/10 Excellent

Jackelyne

Liked: Cleanliness, staff & service, property conditions & facilities
It was nice!
Stayed 2 nights in Mar 2024

10/10 Excellent

Natasha

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
excellent staff
Stayed 1 night in May 2024

10/10 Excellent

Gloria

Liked: Cleanliness
Stayed 1 night in May 2024

10/10 Excellent

Tianliang

Liked: Cleanliness, staff & service, property conditions & facilities
还行吧
Stayed 3 nights in May 2024

6/10 Okay

Zeenah, Surrey

Travelled with family and small children
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
The noise of the highway was so loud. I asked to change rooms as we were right beside the highway and my toddler had a very hard time sleeping but they said no. Our pull out couch had stains on it so I didn’t let me son sit on the couch. The fan in the washroom wasn’t working properly, closet door was broken. Room description said full kitchen but it was just a mini fridge, microwave and a small sink. The cupboards were extremely dirty
Stayed 3 nights in May 2024

10/10 Excellent

Mai

Travelled with family and small children, Travelled with pets
Liked: Amenities, property conditions & facilities
The staff was friendly and helpful! The elevators a little dated. My family and I booked 3 rooms and the tv size were different in all 3 rooms =\ .. nonetheless, clean rooms and comfy beds for the win!

10/10 Excellent

Alfredo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in May 2024

10/10 Excellent

quyen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable
Stayed 1 night in May 2024

10/10 Excellent

Eva J, New Rochelle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in May 2024

6/10 Okay

Amy

Stayed 3 nights in May 2024

6/10 Okay

Arnulfo

Stayed 1 night in Apr 2024

10/10 Excellent

Cecilia, Bell

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel met our needs as we traveled with 2 adults and 3 children. Parking fee was reasonable and plenty safe parking. Staff was polite and professional. Breakfast was a huge plus!!! The room was clean and the mini fridge was definitely a plus. I appreciated the desk business area in the room which allowed me to set up and charge my laptop. The room was clean and beds were comfortable. AC worked just fine. Our boys enjoyed the couch with the pull out bed aside from our two queen beds. This was so helpful and made the room feel we had ample space. Overall very happy with this hotel.
Stayed 2 nights in May 2024

10/10 Excellent

Ray

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spacious
Stayed 1 night in May 2024

10/10 Excellent

Aqueelah

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful staff and great for families
Stayed 3 nights in Apr 2024
Response from Shahinez on 5 May 2024
Dear Aqueelah,Thank you for your valuable feedback. It was truly our pleasure to host you as our guest.

10/10 Excellent

Noemi

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 1 night in Apr 2024
Response from Shahinez on 5 May 2024
Dear Noemi,Thank you for your valuable feedback. It was truly our pleasure to host you as our guest.

10/10 Excellent

Billy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Shahinez on 5 May 2024
Dear Billy,Thank you for your valuable feedback. It was truly our pleasure to host you as our guest.

8/10 Good

Zoilo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s close to the place where we went.
Stayed 2 nights in Apr 2024
Response from Shahinez on 5 May 2024
Dear Zoilo,Thank you for your valuable feedback. It was truly our pleasure to host you as our guest.

10/10 Excellent

Artak

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great. Room was clean beds were clean. Only negative is the $15 self parking! Should be free or less!
Stayed 1 night in Apr 2024
Response from Shahinez on 5 May 2024
Dear Artak,Thank you for your valuable feedback. It was truly our pleasure to host you as our guest.

8/10 Good

HAE YOUNG

Travelled with family
Liked: Amenities
Good
Stayed 1 night in Apr 2024
Response from Shahinez on 5 May 2024
Dear Hae,Thank you for your valuable feedback. It was truly our pleasure to host you as our guest.

8/10 Good

Deborah

Liked: Cleanliness, staff & service, property conditions & facilities
This hotel is fairly good when I used several times in the past. This time I noticed not as clean and very noisy. They don't clean every day either unless requested. However better than most hotels.
Stayed 2 nights in Apr 2024
Response from Shahinez on 5 May 2024
Dear Deborah,On behalf of my entire team, we're extremely sorry to hear that your stay was inadequate. We hope to have the opportunity to make a more positive, lasting impression in the near future.

8/10 Good

LIMING

Liked: Cleanliness, staff & service, property conditions & facilities
It is nice. But I don't like it 15$ parking per night.
Stayed 4 nights in Apr 2024

10/10 Excellent

Quintina

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A
Stayed 4 nights in Apr 2024

10/10 Excellent

John

Stayed 2 nights in Apr 2024

6/10 Okay

Cameron

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Only reason for 3 stars is that the pet fee is 150 I paid less for the hotel than that pet fee should be refundable if your dog doesn't create mess or destroy anything or atleast half refundable either way it is what it is great stay overall very relaxed.
Stayed 1 night in Apr 2024

6/10 Okay

Marisol

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like that we were able to check in before the suggested time
Stayed 1 night in Apr 2024

10/10 Excellent

Manuel

Travelled with family
It looks clean on the outside and it’s also clean on the inside.
Stayed 1 night in Apr 2024

8/10 Good

Daniel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel. Great location.
Stayed 1 night in Apr 2024

8/10 Good

Linda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Elevator (at least one of them) was a bit scary but thankfully didn’t die on us. Breakfast was amazing. We were given a handicap room, which was unnecessary. Felt bad occupying a handicap room but it was extremely quiet which was nice. Close to highway but not noisy. Would visit again, just hope for a non-handicap room next time!
Stayed 6 nights in Mar 2024

8/10 Good

Jacqui

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Apr 2024

6/10 Okay

Theresa

Liked: Staff & service
Disliked: Cleanliness
We had a crazy neighbor who made our stay a nightmare. But the front desk handled it and was very helpful, our room had a bad smell and it was a bit dirty but we were only there one night
Stayed 1 night in Apr 2024
Response from Shahinez on 5 May 2024
Dear Theresa,Thank you for your valuable feedback. I also want to thank you for sharing your inconvenient experience. I will coordinate with our staff immediately to ensure this issue is corrected.

10/10 Excellent

Howard

Travelled with family
Perfect place to retire for an evening after a long travel day!!
Stayed 1 night in Apr 2024
Response from Shahinez on 5 May 2024
Thank you for your valuable feedback. It was truly our pleasure to host you as our guest.

2/10 Terrible

Hayley

Travelled with partner
Disliked: Staff & service, property conditions & facilities
Property didn’t give me the right room. When I confronted them they stated “oh we don’t have any available”. They did not offer any compensation.
Stayed 1 night in Apr 2024
Response from Shahinez on 5 May 2024
We appreciate you staying with us and sharing your experience. On behalf of my entire team, I apologize for falling short of your expectations. Thank you for your time.

10/10 Excellent

Odalys Velez

Liked: Cleanliness, staff & service, property conditions & facilities
Excelent.
Stayed 6 nights in Apr 2024
Response from Shahinez on 5 May 2024
Dear Odalys,Thank you for your valuable feedback. It was truly our pleasure to host you as our guest.

8/10 Good

Shirlee

Liked: Cleanliness, staff & service, property conditions & facilities
When I first used the bathroom there were several long dark hairs under the toilet roll despenser. I quickly grabbed some toilet paper and flushed them before my husband could see them. Also, when staying several days, I always make the bed, put towels together in the bathroom and pick up everything and straighten up before we go out for the day, so the staff has less to do. When we came back the first day no one had even been in our room. The garbage was full & towels we still in the bathroom & coffee wasnt replintshed. I'm sure it was an oversight but was there a tag or something I was supposed to put on the door? I took the towels to a man outside the door and asked for coffee supplies and he accomidated me. Just a FYI in case iit was a new person being trained. We did very much enjoy our stay though.
Stayed 3 nights in Apr 2024

10/10 Excellent

Elizabeth, Liberty Hill

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet, safe, easy access to establishments.
Stayed 1 night in Aug 2023
Response from Shahinez on 5 May 2024
Dear Elizabeth,Thank you for your valuable feedback. It was truly our pleasure to host you as our guest.

8/10 Good

Daniel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was quiet. Carpet throughout property was dirty.
Stayed 1 night in Apr 2024
Response from Shahinez on 5 May 2024
Dear Daniel,We appreciate you staying with us and sharing your experience. Thank you for your time.

10/10 Excellent

Theresa

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was very clean and helpful staff
Stayed 1 night in Apr 2024
Response from Shahinez on 8 Apr 2024
Dear Theresa,Thank you for taking the time to leave us such a wonderful review. We as a team are delighted that you enjoyed our services.

8/10 Good

Elisabel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024
Response from Shahinez on 5 May 2024
Dear Elisabel,Thank you for your valuable feedback. It was truly our pleasure to host you as our guest.

8/10 Good

Ryan

Stayed 1 night in Apr 2024

10/10 Excellent

Patricia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pleasant stay at this hotel.
Stayed 1 night in Apr 2024
Response from Shahinez on 8 Apr 2024
Dear Patricia,Thank you for your valuable feedback. It was truly our pleasure to host you as our guest, we look forward to your next stay.