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Reviews of The Beach Boutique House

3.5 out of 5
The Beach Boutique House
98/18-21 Kata Road, Karon, Phuket

Reviews

7.8

Good

Rating 10 - Excellent. 47 out of 161 reviews" "
Rating 8 - Good. 56 out of 161 reviews" "
Rating 6 - Okay. 43 out of 161 reviews" "
Rating 4 - Poor. 13 out of 161 reviews" "
Rating 2 - Terrible. 2 out of 161 reviews" "

7.6/10

Cleanliness

8.0/10

Staff & service

6.8/10

Amenities

7.4/10

Property conditions & facilities

6.4/10

Eco-friendliness

Reviews

6/10 Okay

David

Travelled with partner
Disliked: Amenities
There was nothing unique about the place. Buffet was below average. Most of staff spoke Myanmar and very little English. Made for long check in. Staff didn’t know what the other staff was talking about. Catered to a certain clientele and we were sort of pushed aside. I would not recommend it to family or friends. 👎👎👎
Stayed 3 nights in Mar 2024

10/10 Excellent

Fuad

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2019
Response from Sue on 26 Aug 2019
Dear Fuad, Thank you for your great review, we really appreciate and we look forward to welcoming you back to The Beach Boutique House again. Best regards,

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great family location near the beach. Lots of local restaurants. Suitable for families. Would go back.
Stayed 4 nights in Aug 2019
Response from Sue on 18 Aug 2019
Thank you for your fantastic review of the hotel, we really do appreciate you taking time to write and I hope it won't be too long before we are welcoming you back to The Beach Boutique House. Best regards,

10/10 Excellent

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Great for family holiday
We booked 2-bedroom family room in apartment type house and it was spacious for our family of 5. It consists of 2 single beds and king size bed in another room. The room is clean, aircon is strong, water pressure is ok. Room has some wear-and-tear but very minimum. It has balcony to each bedroom where you can smoke or hang your wet swimsuits. The main swimming pool is accross the road from our place and the lighting at night in swimming pool area was pretty. It's location is at the quieter side of Kata which we liked because we have small kids. To go to Kata beach, we had to walk around 20min through a short-cut beside canal. It's a bit stinky but bearable. Kata beach is nice and has fine powdery sand. The water looks not so clear because the sand is not so white. Have plenty of restaurant and shops around the beach area. We also went to Kata Noi by foot (up and down the hill with a toddler!), and the walk was worth it. Kata Noi's water is clearer and the sand is whiter but a bit rough, beach is less crowded and relaxing. The waves in Kata Noi is big and strong, so not recommended for small children. But the adults can have fun with the big waves as it is very exciting to ride a big wave while floating! Over all, we enjoyed our stay in the Beach Boutique House because of the budget friendly price and the location!
Response from Nuanjan S. on 26 Apr 2018
Dear Guest, Thank you very much for your candid review of your recent stay at our hotel. We are delighted to hear that you enjoyed your stay at the Beach Boutique House. We hope to welcome you back again soon. Warm regards, Guest Experience Director

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and cute room with friendly and helpful staffs. Overall are good. Thanks
Stayed 1 night in Apr 2018
Response from Nuanjan S. on 25 Apr 2018
Thank you very much for your appreciation in our room and staffs. Your feedback will be share to the entire team to keep them up for good services. We are looking forward to welcome you back again soon. Warm regards, Guest Experience Director

8/10 Good

Maria G

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We enjoyed ur stay in this hotel with excellent staff customer service and the management. The only thing we complained about is the Wi-Fi service. They need to upgrade on their Wi-Fi.
Response from Kanlaya Sangplod (Ae) OTA Manager on 16 Apr 2018
Dear Maria, Greetings from The Beach Boutique House. Thank you for staying with and providing such a lovely review of your recent stay. We are delighted to hear that you had a wonderful time with us. The feedback about upgrade Wi-Fi will be sharing to our team to motivate it up for good works. Let me share the comments to the team to keep them up for good works. Thank you for your appreciations in our services and we are looking forward to seeing you again! Best Regards, Kanlaya Sangplod (Ae) OTA Manager

6/10 Okay

Ville Juhani

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Stayed 2 nights in Jan 2018

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities
Does the job
The first thing to say about the Beach Boutique House, is that it is infact part of a much larger complex called the Beach Heights Resort. Secondly its not in Karon Beach, as the address states but in fact in Kata beach. All of these factors can make it tricky for drivers to find initially. While the Beach Boutique House is right at the back of the complex it does make it nice & quiet away from both construction & traffic noise. The rooms surround a series of pools of different depths. The room is tidy & functional. There is a 10 minute walk to the beach, via a decidedly smelly waterway, but Kata Beach itself is lovely. We preferred it greatly to the larger Karon beach, which is also within walking distance, 20-30 mins, though the smaller Kata Noi Beach, at the far end of Kata, is also worth visiting. In short the Beach Boutique House is not amazing in terms of service or quality but it is in a good position & fulfils your requirements.
Stayed 5 nights in Dec 2017
Response from Wee on 13 Jan 2018
Dear Guest, Thank you very much for your recent stay with us and thank you for taking the time to post your review. It was indeed our pleasure to have you as our guest and we hope that we will have the opportunity to welcome you back in the near future. We wish you a great day home. Best regards, Management Team

10/10 Excellent

Tihomir

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great breakfast and pool, in the heart of Karon
Hotel ist part of a 3 hotel system sharing breakfast and pool area. All was great, food was very nice and about 3 pools in the complex. Rooms a little tired but nothing to complain, staff helped us book a car and helped us bring up/down luggage as there was no lift which could be an issue for some families.
Stayed 4 nights in Dec 2017
Dear Tihomir, Thank you very much for your recent stay with us and thank you for taking the time to post your review. We are delighted to hear that you enjoyed your stay with us. It was indeed our pleasure to have you as our guest and we hope that we will have the opportunity to welcome you back in the near future. We wish you a great day home. Best regards, Management Team

8/10 Good

Savannah

Liked: Staff & service, property conditions & facilities, room comfort
A relaxing stay
The room was clean and well maintained. We got a free upgrade to one of the other rooms in the resort due to a lack of available rooms which was great. The pools were clean and suitable for all ages. The restaurant on site also provides a range of food at good prices. Breakfast was also an extensive buffet suitable for a range of tastes. Would be happy to stay there again.
Stayed 4 nights in Oct 2017
Dear Savannah, Thank you very much for your recent stay with us and thank you for taking the time to post your review. We are delighted to hear that you enjoyed your stay with us. It was indeed our pleasure to have you as our guest and we hope that we will have the opportunity to welcome you back in the near future. We wish you a great day home. Best regards, Management Team

6/10 Okay

Evamarie

Liked: Staff & service, room comfort
Good place for stay.
Nothing problem with arround or with local, just had a problem with bathroom. Just have to maintain more for bathroom.
Stayed 2 nights in Aug 2017

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Room comfort
Had Some Fun, Had Some Frustration
They put us and my two small kids on the third floor of a building without an elevator. Our balconies were really tiny. Our king size bed frame broke during our stay, they replaced it quickly however. Very clean. Good food. Pillow was too hard. We had lots of space, but the room was not inspiring. We got what we paid for (it was cheap), but it's on a property with a lot nicer rooms (The Beach Heights Resort and the Boutique House share the same campus) and it was frustrating. No one tried to up-sale us or explain what we were getting. Neighborhood and beach is definitely kid friendly, but there's very little to do there. Was very hard to find any Mango Sticky Rice and Banana Pancakes. Had to go from Kata (where the Boutique is) to Karon to buy diapers.
Stayed 6 nights in Jun 2017

6/10 Okay

sufn1982, marsiling

Liked: Room comfort
Disliked: Cleanliness
Location is nice
Overall the staff is friendly and breakfast is good... the only complaint is the rooms not so clean and mosquitoes are everywhere.

10/10 Excellent

Murray

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beach Boutique House & Residences
Exceptional hotel, WONDERFUL staff and service. Would not hesitate to go back again.

6/10 Okay

Verified traveller

Liked: Staff & service
The hotel that needs renovation
The positioning is good. The territory is good, like 3 hotels adjoining. 3 swimming pools. Very close to Kata beach and restaurants with bars. That is all. The hotel is worn out. The rooms are in poor condition. We had a big room with pool view in 2 story section. Every room we had with our friends had issues. Ours lacked cold water in one tap and respectively hot water in another. Bathroom had no ventilation. Furniture was damaged. Air condition clogged during our stay and started to drip water inside. Given the price, we would have considered a different place. The hotel is full with package tourists. To be honest, we were told, some rooms had been renovated. You may be lucky.

6/10 Okay

Jose, Santiago, Chile

Liked: Cleanliness, room comfort
Disliked: Staff & service
Close to Kata Beach
The are is pretty smooth during the day, after midnight it gets trashy. Lots of different things to do around, although quality in general is not the main purpose. The hotel is OK, we got the big deluxe rooms with two floors (totaly unecesary and big for 2 people). Hotel staff was not very informed in general and we noticed not such a great disposition. Cleanness fine for a beach hotel. Quality of guests is by far the worst. Breakfast was very good.

10/10 Excellent

Rhiannah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Hotel
I would deffinietyly book this hotel again if I were to go to Thailand again. It includes all you need, if you are out exploring or at the beach everyday. Wifi could be better, but it didn't phase us as we were on holiday. House keeping and free bottled water everyday.

8/10 Good

Karan, Singapore

Liked: Property conditions & facilities, room comfort
Convenient
Very convenient to the beach , nearby minimarts and places to dine at , good place to stay for many days. Just one issue , communication was lacking as we couldn't understand.

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very clean! Very beautiful!
We had a wonderful time with you! Thank you!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel for the price
Clean, neat and good location. It was our second visit because we liked it so much last time.

6/10 Okay

Harjinder

Liked: Staff & service, property conditions & facilities
Customer service could have been better. Staff was struggling to speak English and it was hard to communicate. The pictures of room shown on website was entirely different. The actual room was OK but not up to the standard shown on website. No one ever called to ask us during the entire stay if we need anything else.

6/10 Okay

lynzi

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Victor, HK

Liked: Staff & service, room comfort
Nice budget boutique resort
The resort is not close to the Kara Beach but within a walking distance of about 500m. I booked a family room with one queen and two single, and the room is spacious enough for my family with 2A2C. The room facilities and cleanliness is acceptable. The main swimming pool is nice. The buffet breakfast is included in the room rate and acceptable because of limited choice (egg station, fried rice/noddle, congee, bread, soup noddle, juice, corn flakes, fruit, waffle/French toast/pancake). However, I will definitely recommend this report to those with kids, and wants to find a budget resort with swimming pools because the room rate is definitely cheap.
One of the swimming pool.
The room with queen bed.
The main pool next to restaurant

8/10 Good

DHG, Singapore

Liked: Staff & service, room comfort
Nice hotel, quiet with pleasant staff.
Hotel was well worth the bargain price we paid and to be honest was much better than I was expecting. Is it luxury? No, not by a long way, but it is well run, pleasant and clean with nice staff and reasonable facilities.

6/10 Okay

Damien, New Zealand

Liked: Staff & service
Disliked: Cleanliness, room comfort
Ok could be better
Part of the larger 'Beach Resort Group' which is made up of a few hotels at the same location which share the same facilities, so quite a bit busier than anticipated, not really a 'Boutique' experience. Seems to be very Russian and Chinese dominated like most of Kata Beach area. Close to plenty of restaurants etc, beach is about 10 min walk away, decent pool area, breakfast is not bad. Room dated and bathroom could be better- acceptable but would look elsewhere next time though.

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Not what the pictures look like.
Very disappointed!!! My shower drain was backed up so the water stayed in the shower with means then out into the bathroom floor. Water only came out of 4-6 holes in the shower head. There was stains on my sheets and had to request for them to be changed.The pool area was better! Staff was nice but very few spoke English.

8/10 Good

Verified traveller

Liked: Cleanliness, room comfort
Nice enough hotel, good value for money. Breakfast was great. Some staff speak hardly any English which was an issue at times.

6/10 Okay

p74, london

Disliked: Cleanliness, staff & service, property conditions & facilities
Not as expected
Staff rude and not helpful at all. The bathroom was very dirty and dated. The shower was sprinkling water everywhere, water tap in the sink was not connected as it should be as cold water was coming out of hot tap and hot water out of cold tap. Reported to front desk but no one fixed it , they just don't care. Our family site was a bit far from main reception and next to building site. The breakfast was very bad, every day the same and same. Our room was not cleaned properly. We could find sand in freshly changed sheets. The towels they were giving to guests were dirty and full of stains. On check-out they wanted to charge as for stained sheet. We couldn't see any stain on the sheet but they demanded 1000 bath. We refused to pay and left very disappointed. The location is good and there are nice selection of restorants around but we would never recommend this hotel.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Clean hotel not far from the beach & facilities
Clean and nice room, a little bit small to store the stuff. Poor view and quite noisy for the parents bedroom Good breakfast package Very nice staff and beautiful beach to enjoy the stay (feel like summer in winter) We recommend

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not great.
The Beach Boutique House hotel is part of a larger group so don't assume you are staying at a quaint little hotel. On arrival you are greeted by a receptionist who demanded 3000 Thai Bhat, as I was not aware of this I didn't have the money. I was advised of the nearest ATM machine. This deposit is returned on checkout once the room has been checked to ensure you have not run away with any of their belongings. The rooms were adequate but cleanliness was disappointing, I found rubbish in the bathroom from a previous guest. Housekeeping serviced the room between 4-5pm each day which was not ideal as usually that was the time I had returned from the beach ready to relax. The view from the balcony was of the a waste ground which appeared to be used as a rubbish tip and where rubbish is burnt. The rooms were not soundproofed and you could hear the guests in the neighbouring rooms I had crying infants. There appeared to be a problem with the doors as they always banged and don't appear to be able to be closed quietly. Breakfast was disappointing with very little selection and often had to wait for options to be replenished. The room was not very clean and you had to swat the flies from your food.

4/10 Poor

Kate, Australia, SA

Disliked: Property conditions & facilities, room comfort
Terrible room
We paid way too much for this place even with the "40% discount " advertised. We initially were given a third floor tiny room with no lift and 4 single beds same quality as a backpacker place but we paid 10times more! We complained and were then given a two bedroom bungalow in the Chaba section of the hotel. This was slightly better being ground floor but the furniture was very old and broken and everything was poor quality. The door didn't shut at all and we had to ask someone to fix it 3 times until finally it was patched up. It was poorly air conditioned and was located next to a swamp with what appeared to be a rubbish tip on the other side of it. The hotel is near Kata beach but to get there you walk next to what looks like (and smells!) a sewerage treatment plant! This was pumped out to sea once a day directly into the swimming beach! Never swim there! The hotel pools were quite nice and the breakfast was ok but none of this made up for the poor accommodation we were given. Phuket was not a good choice for us traveling with two children and after spending an enjoyable week with the kids in Bangkok I would choose to stay there rather than dirty, touristy, rip off Phuket!

6/10 Okay

Richard

Liked: Room comfort
Disliked: Cleanliness

10/10 Excellent

Prashand N, Penang, Malaysia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely, vibrant hotel
The bed was awesome.one of the most comfortable beds i've slept on in any country....and they say that beds in Thailand are hard! The rooms were clean and quiet but the hotel itself had a vibrant atmosphere with lovely pools and poolside bar. The location was good, walking distance to the beach as well as to nearby restaurants and stalls. The weakest part was the wifi which kept getting disconnected in the room. Service at the reception was great. They were attending to so many people, always with a smile and ever so obliging. The price was reasonable too. I would definitely stay here when I'm back again.

10/10 Excellent

Hartono

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
We stayed for 4 nights. Great room with very good AC, great beds, connecting room, microwave, electric stove. Great breakfast menu (scramble eggs, thai food, breads, juices, yoghurt, etc). It has few swimming pools and 12 min walking distance to Kata Beach. Very friendly staffs. Great hotel ! Will definitely recommend it.

8/10 Good

elizabeth, Bellingham, WA, USA

Liked: Staff & service
Nice, could use a few touches
Stayed in a two room suite for a week. One of the few rooms that could fit a family of four in all of SE Asia. Hotel was very nice. Cleaning staff could pay attention to details a bit more though: there was mold in the corner of the shower and we found articles of clothing on top of a shelf that had been there for some time. Overall we had a nice stay. Breakfast buffet was great.

6/10 Okay

Verified traveller

Liked: Cleanliness, room comfort

10/10 Excellent

Charles

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would recommend it
Everything was perfect. Breakfast has so many choices. Close to all the shops and a short walk from the beach.

6/10 Okay

Peter, Perth, Western Australia

Liked: Cleanliness, room comfort
Good budget hotel close to amenities.
This was a nice hotel situated in a quiet street, yet close to the beach (a short walk), local market and restaurants. Our room probably could have done with a bit of maintenance, but was neat and clean, and the beds were comfortable. There were three pool areas, catering for all types of swimmers and the staff who attended the main pool were always friendly and helpful. The breakfast area provided a diverse range of food, catering for all nationalities.

10/10 Excellent

Eddie, Gold Coast Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything here seemed more 5 star than 3 star,
Every single person I ever dealt with was exceptionally helpful every single time. Every request was attended to immediately efficiently and with a smile. In Australia we could learn a lot from these people. Every single day I was greeted with a genuine, not contrived smile and I really felt like part of the family. I extended my stay to over a month thereby overstaying my visa and copping a fine on exit. No big deal really.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful & great time!

10/10 Excellent

Eddie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Modern spotless hotel
Booked this hotel for 2 days in case it was not very good. So surprised by the standard I immediately rebooked for another month. Absolutely everything was top notch. I am used to and actually expect these hotels to never live up to the pictures on the web but this exceeded it. I am an Accor hotels member but was shocked that the Ibis in Phuket/Kata was $80 and this one was on special for $18. This variance staggered me and that is why I snapped it up for another month.

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Too cheap to give water to guests
Drinking water at hotel cost 60 bhat for 500ml and just down the street it was 14 bhat for 1,500 ml. Do the math. Why does a hotel choose to be so cheap about water, a basic necessity of anyone schooled in hospitality. Give a cup of cold water to a thirsty soul... No apology was given for the extravagent denial of a reasonable cost for water. It is at least a 15 minute walk to the nearest beach, which is not Karon. If the hotel and restaurant can fix the unreasonable and irrational charge for water, we might be inclined to commend its swimming pools and great breakfast

10/10 Excellent

Hayle, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best value for money, great service, comfortable.
Wonderful experience and one of the best hotels i've stayed in! Expected it to be the usual boutique hotel but it was affiliated with The Beach Resort Group thus with a few huge pools, facilities and exceptional service! The staff also provided great service, even remembering us & offered us beach towels when we were going out to the beach. Great in-house massage facilities too. Location was walking distance to Kata beach (150m), while Kata Noi & Karon was slightly further (about 1km+) but walkable as well. Great area! Will definitely stay this hotel if I come back to Phuket.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good choice !
Very good hotel, we stayed there for three nights in January 2015. One note however is that a new building/hotel was added ... the Beach Heights Resort and Beach Boutique House now use the same reception which is somehow confusing (the picture of this hotel on the Hotels.com website needs to be updated) ... It is now a large complex, with four pools. Breakfast is excellent, good variety, some shortages in fruits can be seen but they replace with new items quickly. Would recommend this hotel !

8/10 Good

Zoe, Hong Kong

Liked: Cleanliness, staff & service, room comfort
Child friendly hotel bit far away from beach
Tired looking but clean spacious rooms. Nice pools but main one in need of renovation. Lovely helpful staff. Walk to beach via horrible smelly canal. Kata good swimming beach. Market stalls and eateries right next to hotel.

10/10 Excellent

Barry, Los Angeles

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall
Good location and we had a quiet room which is important. Pool areas were well maintained. Staff very helpful.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely place
The room was great and even had a themed interior! My room was shadow puppets. A really comfortable place to stay.

6/10 Okay

Paul, HK

Liked: Property conditions & facilities
Overall satisfy my need
Has four pools for swimming . We loved to jump and dive in the pool with depth 2.80m.

6/10 Okay

Nick, London

Does the job
Nice enough place to stay with clean bright and airy rooms. Although the place was a bit of a building site when we stayed which meant it was noisy and dusty. Staff are friendly and helpful and overall we enjoyed our stay but not cheap.

4/10 Poor

Marleen, Hong Kong

Disliked: Staff & service, property conditions & facilities
Under construction
We have stayed at this hotel often and normally love the place, but this time they were building a new 4-star hotel right in front of our room, which made the stay noisy and messy. We would not recommend the Beach Boutique House until the hotel is finished. Ladies at the front desk were also not very polite and couldn't/wouldn't understand us very well when asking for a taxi. It took them over 30 minutes to get us a cab. Recommend just walking up the street and getting one.