Outdoor pool, pool cabanas (surcharge), pool loungers

Reviews of Four Seasons Resort Scottsdale at Troon North

5 out of 5
Four Seasons Resort Scottsdale at Troon North
10600 E Crescent Moon Dr, Scottsdale, AZ

Reviews

9.4

Exceptional

Rating 10 - Excellent. 463 out of 573 reviews" "
Rating 8 - Good. 70 out of 573 reviews" "
Rating 6 - Okay. 22 out of 573 reviews" "
Rating 4 - Poor. 13 out of 573 reviews" "
Rating 2 - Terrible. 5 out of 573 reviews" "

9.8/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

9.6/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Angela Lynn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful grounds, exquisite dining, exceptional service!
Stayed 3 nights in Mar 2024

10/10 Excellent

constantine

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Resort is great but staff did not meet the standards of a traditional four seasons
Stayed 4 nights in Jan 2024
Response from Executive Assistant - Sarah on 23 Jan 2024
Thank you for taking the time to offer your feedback regarding your recent stay at the Four Seasons Resort Scottsdale. We are truly delighted to see we exceeded your overall expectations and created an unforgettable experience for you. We look forward to welcoming you back to Scottsdale soon.

10/10 Excellent

Farhan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect!
Stayed 3 nights in Dec 2023
Response from Executive Assistant - Sarah on 23 Jan 2024
Thank you for taking the time to offer your feedback regarding your recent stay at the Four Seasons Resort Scottsdale. We are truly delighted to see we exceeded your overall expectations and created an unforgettable experience for you. We look forward to welcoming you back to Scottsdale soon.

10/10 Excellent

Yun, Ann Arbor

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really like the chat feature. Everything is fine but the food is a little bit questionable.
Stayed 2 nights in Nov 2023
Response from Kelley Moreton, General Manager on 23 Jan 2024
We are glad that you enjoy the chat function. We agree that it simplifies communication. Please reach out directly with additional feedback regarding the culinary offerings. We welcome the chance to learn more.

10/10 Excellent

Julie

Stayed 3 nights in Sep 2023

8/10 Good

Alexander, Denver

Stayed 3 nights in Sep 2023

10/10 Excellent

Casey

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Relaxing at 4 seasons!!
Wonderful trip!! Had two amazing services at the spa, both Art (massage) and Kem (facial)were wonderful!! I would highly recommend them.
Stayed 1 night in Sep 2023

10/10 Excellent

Christopher, PLYMOUTH

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Top notch facility and service - of the best I’ve ever experienced. Pricing of drinks seemed excessive when I was charged $27 for a dirty martini.

10/10 Excellent

Jon, Emerald Hills

A must stay if you are heading to the desert. Staff wonderful, dinner was great and rooms are well appointed and spacious.
Stayed 1 night in Aug 2023
Response from Reservations Team on 4 Sept 2023
Thank you kindly for sharing your experience. We will certainly share this feedback with our teams! We look forward to welcoming you back soon!

10/10 Excellent

Yaneth

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room view
Stayed 3 nights in Aug 2023
Response from Reservations Team on 4 Sept 2023
Thank you for sharing your experience. We are happy to hear you enjoyed your view and that you had a lovely experience. We look forward to welcoming you back soon!

10/10 Excellent

Timothy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our Casita was beautiful, the bed and pillows were amazing, huge TV in the room and on back patio, nice in room bar and snacks.
Stayed 1 night in Aug 2023
Response from Reservations Team on 4 Sept 2023
Thank you kindly for providing feedback, we are thrilled to hear that you enjoyed your stay with us. We look forward to welcoming you back to our desert oasis soon.

4/10 Poor

Verified traveller

Disliked: Staff & service
Stayed 1 night in Aug 2023

10/10 Excellent

Anela

Stayed 3 nights in Aug 2023

10/10 Excellent

Toni

Travelled with family
Liked: Amenities
Very friendly staff!!!
Stayed 1 night in Jul 2023
Response from Kelley Moreton, General Manager on 10 Aug 2023
Thank you for taking time to share your feedback. We are glad to hear you enjoyed our friendly team. We will be sure to pass along your compliments to our staff. We look forward to the opportunity of welcoming you back soon!

10/10 Excellent

Joshua

Stayed 5 nights in Jul 2023
Response from Reservations Team on 4 Sept 2023
Thank you for choosing the Four Seasons Resort Scottsdale at Troon North. We are happy to hear you enjoyed your visit. We look forward to welcoming you back in the future.

10/10 Excellent

MARY

Liked: Cleanliness, staff & service, property conditions & facilities
We loved everything about the property. Beautiful and well kept. Close to shopping and other dining, but definitely must dine at the restaurants on property. The Proof was amazing, and we loved the atmosphere. Marcel Smith at the concierge desk was so friendly and took time to ask about what brought us the resort. He even surprised us with cheesecake delivered to our room to make our 30 year anniversary a little sweeter. 5 star all the way. Thank you!
Stayed 1 night in Jul 2023
Response from Kelley Moreton, General Manager on 20 Jul 2023
Thank you for taking time to share your feedback. We are delighted to hear you enjoyed our location and Proof restaurant. We will be sure to pass along your compliments to our staff, as they are truly the ones who make it all happen. We look forward to the opportunity of welcoming you back soon!

8/10 Good

Jim

Stayed 2 nights in Jul 2023
Response from Reservations Team on 4 Sept 2023
Thank you for your review! We are thrilled to hear you enjoyed your visit. We look forward to welcoming you back in the future!

10/10 Excellent

Frank C.

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Can't wait to stay again
Stayed 1 night in Jul 2023

10/10 Excellent

Tiffany

Stayed 4 nights in Jun 2023

10/10 Excellent

Kay, Tampa

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful property
Stayed 3 nights in Jun 2023
Response from Kelley Moreton, General Manager on 20 Jun 2023
Thank you for taking time to share your feedback. We are glad to hear you enjoyed our property and felt it was beautiful. We will be sure to pass along your compliments to our staff. We look forward to the opportunity of welcoming you back soon!

8/10 Good

danielle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2023

10/10 Excellent

Rachel

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Tucked away, quiet, GORGEOUS, and the best staff we’ve encountered at a luxury resort.
Stayed 3 nights in Jun 2023
Response from Kelley Moreton, General Manager on 5 Jun 2023
Thank you for taking time to share your feedback. We are glad to hear you enjoyed our serene location and great team. We will be sure to pass along your compliments to our staff. We look forward to the opportunity of welcoming you back soon!

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service
Stayed 1 night in May 2023

10/10 Excellent

Nikki, Valencia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Mar 2023

10/10 Excellent

OGUZ

Liked: Cleanliness, staff & service
Satisfied
Stayed 1 night in Feb 2023

8/10 Good

RYAN

Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Solid hotel but due for a face lift. One of the most outdated Four seasons I’ve stayed in but the great service fixed that. Overall lovely stay and I would def. Recommend.
Stayed 4 nights in Feb 2023
Response from Kelley Moreton, General Manager on 14 Feb 2023
Thank you for taking time to share your feedback. We are glad to hear you enjoyed or staff and service. We are sorry to learn you felt the property was outdated. It is always our goal to surpass expectations, and we regret that did not happen in this instance. We look forward to the opportunity of welcoming you back and the opportunity to showcase the customary care for which Four Seasons is known.

10/10 Excellent

John, Kansas City

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have stayed at this property before, but many years ago. The service, food and accommodations are unsurpassed. If you are staying here, please keep in mind that it is a bit remote, but that is part of the uniqueness of this property. Looking forward to another stay in the future.
Stayed 3 nights in Feb 2023
Response from Kelley Moreton, General Manager on 13 Feb 2023
Thank you for taking time to share your feedback. We are delighted to learn you enjoyed the service, food, and accommodations. We will be sure to pass along the great compliments regarding our staff, as they truly are the ones who make it all happen. We look forward to the opportunity of welcoming you back soon!

10/10 Excellent

Kecia

Stayed 1 night in Jan 2023

10/10 Excellent

ALexus

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice and clean. Staff was more than accommodating. Enjoyed my stay!
Stayed 2 nights in Dec 2022
Response from Kelley Moreton, General Manager on 12 Dec 2022
Thank you for taking time to share your feedback. We are glad to hear you enjoyed your stay and that our property was very nice and clean. We will be sure to pass along your compliments to our staff. We look forward to the opportunity of welcoming you back soon!

10/10 Excellent

J Kirby

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellence! Love the Four Seasons App too!
Top-Notch service and accommodations. I used the Four Seasons App to chat with the on-site Concierge and just as soon as I would type my request or question, someone local at the property was "at my service" and completing my request. I cannot express enough the level of perfection that is strived towards by Four Seasons brand and always have an excellent experience. This is because even when something happens that isn't ideal, if I bring it to their attention, they make it right. That is service!
Stayed 2 nights in Sep 2022
Response from Kelley Moreton, General Manager on 14 Sept 2022
Thank you for taking time to share your feedback. We are delighted to hear you enjoyed our Four Seasons Chat feature. We pride ourselves on delivery of guest requests and excellent service, we are glad to learn it was perfect for your visit. We look forward to the opportunity of welcoming you back for another exceptional experience.

10/10 Excellent

JOHN

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is simply an amazing resort. The views and vistas are amazing. The location. The staff. It truly is a place where you can unplug and simply relax.
Stayed 2 nights in Aug 2022
Response from Kelley Moreten, General Manager on 30 Aug 2022
Thank you for taking time to share your feedback. We are glad to hear that you enjoyed our Sonoran Desert Oasis and all the great views it has to offer. We will be sure to pass along your compliments to our staff. We look forward to the opportunity of welcoming you back soon!

10/10 Excellent

Roger

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Aug 2022

10/10 Excellent

Jeri

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Four Seasons Resort in Scottsdale at Troon North is absolutely breathtaking. My best friend and I went to celebrate a birthday, and upon arrival (which was at midnight), they even made sure a complimentary birthday cake was in the room. Everyone we encountered was so incredibly kind and genuine, just overall a magical experience. The views are even more gorgeous in person than over photo. The pool is saltwater, not chlorine which was also a lovely touch.
Stayed 2 nights in Aug 2022
Response from Kelley Moreton, General Manager on 29 Aug 2022
Thank you for taking time to share your feedback. We are glad you choose to celebrate your special occasion with us and enjoy some cake after your travels. We will be sure to pass along your compliments to our staff they will be thrilled to know it was a magical experience. We look forward to the opportunity of welcoming you back for another breathtaking visit!

8/10 Good

Claire

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
I have stayed at many Four Seasons properties throughout the globe and you can always count on their service and wonderful staff, great amenities, and overall luxury experience. I was certainly appalled to receive a plate of food with a pepper black mold on it. Despite this the pool manager, Lenny, was incredibly accommodating and went as far as to offer the luxury cabana for the following day. Lenny also found us the day of our cabana reservation to ensure he had checked the produce himself. I say this to be objective in my review that although there service following the incident was attentive it was absolutely appalling that there was food served in that state; for a pepper to mold in that way it takes weeks, it was clear the hotel was at a very low capacity and I feel that should've given theme even more availability to be on top of their food. Other than this the resort is lovely but a very TRUE resort -- the closest alternative dining options are 10 minutes by car so if you are not driving or do not have a car expect to spend the majority of time on the property or using a ride-share service to get anywhere/everywhere.
Stayed 4 nights in Jul 2022
Response from Kelley Moreton, General Manager on 17 Aug 2022
Thank you for taking time to share your feedback. We regret that you had a challenge with the quality of the food, but are glad to hear that Lenny helped ensure seamless service poolside. We will be sure to pass along your kind words to Lenny, and will also connect with our internal culinary team to ensure this is addressed. Thank you again for taking to share your compliments and concerns.

10/10 Excellent

Larysa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property, very clean and beautiful. High standard of customer service
Stayed 3 nights in Jul 2022

10/10 Excellent

Verified traveller

Business traveller, Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2022

10/10 Excellent

Francis

Liked: Staff & service, amenities, property conditions & facilities
Stayed 4 nights in Jul 2022

10/10 Excellent

Joanna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jul 2022

10/10 Excellent

Fara

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
It was peaceful , beautiful and the employees were very friendly and helpful.
Stayed 1 night in Jul 2022
Response from Kelley Moreton, General Manager on 11 Jul 2022
Thank you for you feedback! We are glad to learn you enjoyed your visit. We will be sure to share your compliments with our staff!

10/10 Excellent

Karen

Stayed 1 night in Jun 2022

10/10 Excellent

Matt

Stayed 1 night in Jun 2022

10/10 Excellent

Amy L

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It is a stunning desert property. Our suite was very private as I requested. The services were excellent including a sensational breakfast. It was a lovely and romantic couple’s getaway.
Stayed 1 night in Jun 2022
Response from Kelley Moreton, General Manager on 22 Jun 2022
We are thrilled you enjoyed your romantic stay at our intimate Sonoran Desert retreat, including your suite and breakfast. We look forward to the chance to welcome you back soon!

10/10 Excellent

Marlane

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spectacular desert setting. Right beside Pinnacle Peak hike, location was perfect. We came for exercise in the morning and pool time relaxation in the afternoons and we received it! Great food at the on site restaurants - we didn't leave the property except for Pinnacle Peak. We will return.
Stayed 2 nights in May 2022
Response from Kelley Moreton, General Manager on 22 Jun 2022
We are thrilled you enjoyed your getaway to our Sonoran Desert retreat. We agree that the Pinnacle Peak hike is a highlight! We look forward to the opportunity to welcome you back soon.

10/10 Excellent

Patricia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed the firepit of our Casita, the outstanding service /professionalism of the staff, the lovely pool and beautiful environs.
Stayed 2 nights in Apr 2022

10/10 Excellent

Chirag

Stayed 1 night in Apr 2022

10/10 Excellent

Duncan

Stayed 1 night in Mar 2022

10/10 Excellent

jesus de la

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Views
Stayed 2 nights in Jan 2022

10/10 Excellent

Tom, Crestwood

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wish the bungalows had view of the surrounding area.
Stayed 3 nights in Nov 2021

10/10 Excellent

kevin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Luxury in the desert.
Stayed 2 nights in Oct 2021

10/10 Excellent

Monique Louise

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful resort!
Stayed 1 night in Oct 2021