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Reviews of Embassy Suites by Hilton Phoenix Biltmore

3.5 out of 5
Embassy Suites by Hilton Phoenix Biltmore
2630 E Camelback Rd, Phoenix, AZ

Reviews

8.0

Very good

Rating 10 - Excellent. 441 out of 1000 reviews" "
Rating 8 - Good. 258 out of 1000 reviews" "
Rating 6 - Okay. 144 out of 1000 reviews" "
Rating 4 - Poor. 89 out of 1000 reviews" "
Rating 2 - Terrible. 68 out of 1000 reviews" "

8.0/10

Cleanliness

8.4/10

Staff & service

7.6/10

Amenities

7.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Helen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024

10/10 Excellent

Erika, Albuquerque

Liked: Cleanliness, staff & service, property conditions & facilities
Muy tranquilo y agradable
Stayed 2 nights in Mar 2024
Response from Issac on 1 Apr 2024
Thank you.

10/10 Excellent

Anna

Liked: Cleanliness, staff & service
Quietness and clean.
Stayed 1 night in Mar 2024
Response from Issac on 1 Apr 2024
Thank you. Hope to see you soon.

8/10 Good

Sierra

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Issac on 1 Apr 2024
Thank you. Hope to see you soon.

10/10 Excellent

Justin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of the nicest Embassy Suites I have stayed at!
Stayed 1 night in Mar 2024
Response from Issac on 1 Apr 2024
Thank You. Hope to see you soon.

10/10 Excellent

Debra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great!
Stayed 1 night in Mar 2024
Response from Issac on 29 Mar 2024
Thank You . Hope to see you soon.

4/10 Poor

Kendra

Travelled with family, Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities
The room was filthy and in poor condition with broken items, filth on the carpet and sticky residue in multiple places. The shampoo and conditioner was empty. It took hours to get bedding for the pull out sofa. The sofa was horribly uncomfortable.
Stayed 1 night in Mar 2024
Response from Issac on 26 Mar 2024
My name is Issac. It will be my pleasure to assist with the Room concerns at the Embassy Suites by Hilton Phoenix Biltmore. First, thank you for choosing Hilton Brands for lodging, also we appreciate your loyalty and business as a valued member. Please allow me the chance to offer my sincerest apologies for the less than satisfactory experience that you had at the hotel on this occasion. I understand how disappointing it must be when your stay is not equal to that which you expect, and please rest assured that this is not the lasting impression we wish to leave with our valued guests. After reviewing your file, and as a valued Hilton Honors Member, I am pleased to show you how important guest service is to us. I am truly sorry your visit did not meet your standards. This will be addressed to housekeeping department.

8/10 Good

Jalani

Liked: Cleanliness, staff & service
Near shopping
Stayed 2 nights in Mar 2024
Response from Issac on 26 Mar 2024
Thank you. Hope to see you soon.

8/10 Good

Gloria

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Mar 2024
Response from Issac on 18 Mar 2024
Thank you for choosing embassy suite phoenix Biltmore. Hope to see you soon.

2/10 Terrible

Liza

Travelled with family
Disliked: Property conditions & facilities
The property is gross, dirty and needs major updating. We also found a condom wrapper in our room. I would never stay here again. Not only that when we checked in they said the room we reserved was already booked and wasn’t available. So we had to select another room(s) to accommodate our stay
Stayed 1 night in Mar 2024
Response from Issac on 18 Mar 2024
My name is Issac. It will be my pleasure to assist with the AC concerns at the Embassy Suites by Hilton Phoenix Biltmore. First, thank you for choosing Hilton Brands for lodging, also we appreciate your loyalty and business as a valued member. Please allow me the chance to offer my sincerest apologies for the less than satisfactory experience that you had at the hotel on this occasion. I understand how disappointing it must be when your stay is not equal to that which you expect, and please rest assured that this is not the lasting impression we wish to leave with our valued guests. After reviewing your file, and as a valued Hilton Honors Member, I am pleased to show you how important guest service is to us. I am truly sorry your visit did not meet your standards. This will be addressed to respected department.

10/10 Excellent

Garett

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great dining options next to resort in walking distance. Great staff
Stayed 2 nights in Mar 2024
Response from Issac on 18 Mar 2024
Thank you for choosing embassy suite Biltmore phoenix. Hope to see you soon.

10/10 Excellent

Cynthia Marie

Stayed 3 nights in Feb 2024
Response from Issac on 29 Mar 2024
Thank you. Hope to see you soon.

4/10 Poor

Chelsea, Shawano

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
No working A/C in room, staff notified and promised maintenance will check on it. Maintenance never came to fix the issue and staff never followed up.
Stayed 2 nights in Feb 2024
Response from Issac on 1 Mar 2024
My name is Issac. It will be my pleasure to assist with the AC concerns at the Embassy Suites by Hilton Phoenix Biltmore. First, thank you for choosing Hilton Brands for lodging, also we appreciate your loyalty and business as a valued member. Please allow me the chance to offer my sincerest apologies for the less than satisfactory experience that you had at the hotel on this occasion. I understand how disappointing it must be when your stay is not equal to that which you expect, and please rest assured that this is not the lasting impression we wish to leave with our valued guests. After reviewing your file, and as a valued Hilton Honors Member, I am pleased to show you how important guest service is to us. I am truly sorry your visit did not meet your standards. This will be addressed and coached properly to the maintenance team and front desk team for better communication. We will take your comments under consideration as we continually work to improve our guest experience. We hope you will consider staying with us in the future.

10/10 Excellent

Lauren

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Issac on 1 Mar 2024
Thank you. Hope to see you soon.

10/10 Excellent

Angela

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property, spacious room, great for adults and children.
Stayed 1 night in Feb 2024
Response from The Embassy Suites Phoenix Biltmore on 21 Feb 2024
Dear Angela, Thank you for taking the time to leave us feedback about your recent stay at our property. We are so glad to hear that you enjoyed your time with us, and we hope to see you again soon! Thank you for choosing Hilton and thank you for staying at the Embassy Suites Phoenix Biltmore. Have a great day!

6/10 Okay

Lyudmila, Simi Valley

Travelled with family
Disliked: Staff & service
The hotel was nice, good location. Unfortunately their Housecleaning Policy is surprise for us If you want to clean your room you need to request it 24 hours in advance. At the reception nobody told us about that and finally we were staying in not cleaned room all 4 days.
Stayed 3 nights in Feb 2024
Response from Issac on 19 Feb 2024
My name is Issac. It will be my pleasure to assist with the Room concerns at the Embassy Suites by Hilton Phoenix Biltmore. First, thank you for choosing Hilton Brands for lodging, also we appreciate your loyalty and business as a valued Gold member. Please allow me the chance to offer my sincerest apologies for the less than satisfactory experience that you had at the hotel on this occasion. I understand how disappointing it must be when your stay is not equal to that which you expect, and please rest assured that this is not the lasting impression we wish to leave with our valued guests. After reviewing your file, and as a valued Hilton Honors Member, I am pleased to show you how important guest service is to us. I am truly sorry your visit did not meet your standards. I will inform the respected department your concern. We will take your comments under consideration as we continually work to improve our guest experience. We hope you will consider staying with us in the future.

10/10 Excellent

surya

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great location , wonderful suites hotel
Stayed 2 nights in Feb 2024
Response from Issac on 19 Feb 2024
Thank you. Hope to see you soon.

10/10 Excellent

Cory

Liked: Cleanliness, staff & service, property conditions & facilities
Nice and clean.
Stayed 1 night in Feb 2024
Response from Issac on 19 Feb 2024
Than you. Hope to see you soon.

10/10 Excellent

Murdis LaToya

Stayed 1 night in Feb 2024
Response from Issac on 26 Mar 2024
Thank you. Hope to see you soon.

10/10 Excellent

Daryl and Janet

Stayed 3 nights in Jan 2024
Response from The Embassy Suites Phoenix Biltmore on 12 Feb 2024
Thank you so much for taking the time to leave us feedback about your recent stay at our property. We are delighted to hear that you had a wonderful stay. We look forward to seeing you again soon. Thank you for choosing Hilton! Have a great day!

10/10 Excellent

Jodi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2024
Response from The Embassy Suites Phoenix Biltmore on 20 Jan 2024
Thank you for taking the time to leave us feedback about your recent stay at the Embassy Suites Phoenix Biltmore. We are delighted to hear that your stay was perfect! We hope to see you again soon in the future. Thank you for choosing us and thank you for choosing Hilton.

10/10 Excellent

Steve

Stayed 1 night in Jan 2024
Response from Issac on 10 Jan 2024
Thank you. Hope to see you soon.

8/10 Good

Paul F.

Response from The Embassy Suites Phoenix Biltmore on 12 Feb 2024
Thank you so much for taking the time to leave us feedback about your recent stay at our property. We are delighted to hear that you had a wonderful stay. We look forward to seeing you again soon. Thank you for choosing Hilton! Have a great day!

10/10 Excellent

Ruth

Stayed 1 night in Dec 2023
Response from Issac on 10 Jan 2024
Thank you for your stay. Hope to see you again

6/10 Okay

Kavita

Liked: Staff & service
Stayed 3 nights in Dec 2023
Response from Issac on 10 Jan 2024
I am so sorry you found your room unsatisfactory. I can assure you that is not the standard in our hotel. We will take your comments under consideration as we continually work to improve our guest experience. We hope you will consider staying with us in the future.

10/10 Excellent

Donna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Issac on 10 Jan 2024
Thank you for your stay. Hope to see you again.

4/10 Poor

Raymond

Disliked: Cleanliness
Stayed 2 nights in Dec 2023
Response from Issac on 10 Jan 2024
I am so sorry you found your room unsatisfactory. I can assure you that is not the standard in our hotel. We will take your comments under consideration as we continually work to improve our guest experience. We hope you will consider staying with us in the future.

10/10 Excellent

Suzanne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The koi fish were beautiful. The inside of the lobby felt like a tropical oasis.
Stayed 2 nights in Dec 2023
Response from Issac on 10 Jan 2024
Thank you for your stay. Hope to see you again.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel! Perfect for the family, clean rooms, and comfortable beds. The suite is a great size and the breakfast is really good.
Stayed 1 night in Dec 2023
Response from Issac on 10 Jan 2024
Thank You for your stay. Hope to see you again

10/10 Excellent

Mandy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quick stay - loved the extra space
Great hotel near the Biltmore. Our room was nice and big with an extra living room space. The lobby was nice and breakfast was great and included. We enjoyed our quick stay
Stayed 1 night in Dec 2023
Response from Issac on 10 Jan 2024
Thank you for your stay. Hope to see you again.

10/10 Excellent

Chaton

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was great!
Stayed 3 nights in Dec 2023
Response from Issac on 10 Jan 2024
Thank you for your stay. Hope to see you again.

8/10 Good

Mark

Response from The Embassy Suites Phoenix Biltmore on 7 Feb 2024
Thank you for taking time to leave us feedback about your recent stay. We hope that you stay with us again in the future. Thank you for choosing Hilton.

8/10 Good

Dennis

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Issac on 10 Jan 2024
Thank you for your stay. Hope to see you again.

10/10 Excellent

Nour

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Issac on 10 Jan 2024
Thank you for your stay. Hope to see you again.

10/10 Excellent

Jodi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Issac on 10 Jan 2024
Thank you for your stay. Hope to see you again

4/10 Poor

Martha

Travelled with family
Disliked: Property conditions & facilities, room comfort
Would not stay here again
Air conditioning blasting no control in room. Extremely uncomfortable. Room set up is weird—sink in bedroom.
Stayed 5 nights in Nov 2023
Response from Issac on 10 Jan 2024
I am so sorry you found your room unsatisfactory. I can assure you that is not the standard in our hotel. We will take your comments under consideration as we continually work to improve our guest experience. We hope you will consider staying with us in the future.

10/10 Excellent

Paula

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful Hotel!
My husband and i were in Scottsdale attending a Christmas function. Our stay at Embassy Suites was great, I just wish we had stayed longer to enjoy all the amenities. We will definitely be back.
Stayed 1 night in Dec 2023
Response from Issac on 10 Jan 2024
Thank you for your stay. Hope to see you again

6/10 Okay

Kara

Liked: Property conditions & facilities
Disliked: Cleanliness, room comfort
Stayed 1 night in Dec 2023
Response from Issac on 10 Jan 2024
Thank you for your stay. Hope to see you again.

8/10 Good

marcia

Travelled with family and small children
Disliked: Property conditions & facilities
.
Stayed 3 nights in Nov 2023
Response from Issac on 10 Jan 2024
Thank you for your stay. Hope to see you again.

2/10 Terrible

William

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort
Hot and stinky
The air conditioning doesn’t work and there was dog poop in the hallway.
Stayed 2 nights in Nov 2023
Response from Jonathan on 29 Dec 2023
Thank you for your feedback we apologize for the inconvenience and for the fact your stay wasn't as great as we would have liked it. We hope to see you soon so we can make things right the next time.

10/10 Excellent

John Henry

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The cook making eggs at the breakfast bar was really, really great. Efficient, on top of things, and she remembered my order from one day to the next.
Stayed 4 nights in Nov 2023
Response from Jonathan on 26 Nov 2023
Thank you for your feedback. We are glad you enjoyed your stay with us and can't wait for you to visit us again soon!

10/10 Excellent

Cynthia

Liked: Cleanliness, staff & service, room comfort
Excellent!
Nice roomy room. Comfortable bed.
Stayed 2 nights in Nov 2023
Response from Jonathan on 26 Nov 2023
Thank you for your feedback. We are glad you enjoyed your stay with us and can't wait for you to visit us again soon!

2/10 Terrible

Carolyn

Liked: Staff & service
The property was visibly older but they have updated the rooms, which were pretty nice. There was definitely still a musty smell in the room, which I think was just the age of the property, and the sink water smelled horrible. The breakfast was wonderful and the staff was super friendly and accommodating, which made the stay better!
Stayed 3 nights in Nov 2023
Response from Jonathan on 26 Nov 2023
We appreciate your feedback. We hope you have a better experienced with us during your next stay.

10/10 Excellent

Eliezer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Jonathan on 26 Nov 2023
Thank you for your feedback. We are glad you enjoyed your stay with us and can't wait for you to visit us again soon!

8/10 Good

Rahil

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2023
Response from Jonathan on 26 Nov 2023
Thank you for your feedback. We are glad you enjoyed your stay with us and can't wait for you to visit us again soon!

10/10 Excellent

Breanna

Stayed 2 nights in Sep 2023
Response from Jonathan on 26 Nov 2023
Thank you for your feedback. We are glad you enjoyed your stay with us and can't wait for you to visit us again soon!

8/10 Good

Gisela

Liked: Staff & service, property conditions & facilities
the Landscaping
Stayed 1 night in Oct 2023
Response from Jonathan on 26 Nov 2023
Thank you for your feedback. We can't wait for you to visit us again soon!

6/10 Okay

Julie J

Business traveller
Disliked: Cleanliness, property conditions & facilities
Expected better!
The pictures tell the story. Poorly maintained. An unidentified bug and cockroaches upon arrival. Room has definitely been neglected. Worst part was the lack of compassion by the front desk supervisor. She moved me, but no apology, no room credit, house credit or Hilton points credits. Took an hour out of my day to move rooms as I had unpacked for the week. Also, hotel does not have a shuttle as I believe I read it did. On a positive note, Breakfast was good, nice offering. Bartender was very friendly.
Stayed 3 nights in Oct 2023
Response from Jonathan on 26 Nov 2023
We appreciate your feedback. We are sorry your stay was not the best experience and we hope we get the chance to make it right during your next stay with us.

8/10 Good

Tammy

Travelled with family
Disliked: Amenities
loved larger room and it was clean, bathroom was too small. Had to go down to front desk and request clean spare blanket. Parking lot didnt have enough spaces; all carpeting in lobby areas was filthy. Free breakfast were great, however they often ran out of coffee and ALL tables inside and out were always dirty. Housekeeping never came in our room to clean even when we requested a 4 hour window on saturday am. Pool area was great and there was always pool towels available. Pool bathroom were clean. I would stay there again however,I would say something about the room service
Stayed 4 nights in Oct 2023
Response from Jonathan on 26 Nov 2023
Thank you for your feedback. We hope you have a better experienced with us during your next stay.

2/10 Terrible

Shannon

Stayed 2 nights in Oct 2023
Response from Jonathan on 26 Nov 2023
Thank you for your feedback. We hope the next time you stay with us is a better experience.