I booked this hotel with Airasia Go in advance, when I arrived, the hotel staff greeted kindly. All staff were pleasant and courteous. There was no hassle in admin stuff to get our room, however be prepared as they need to freeze RM400 as a deposit, which they will return when you check out. There's a buggy to ferry you to your own chalet which is quite fun to ride. The hotel room is very clean and spacious, complete with a balcony facing the sea. You also get a welcome drink and breakfast vouchers. Great place to chill, relax with loved ones.
If you need privacy vacation, this is the hotel to go. quite private and you have your own private beach ! but beware of jellyfish ! try to get those suites/room by the sea rather than those facing hill. will go again !
Absolutely terrible location and thought the house had been "renovated" it was not much better. If you are used to back packing and hostels it may be passable if not DO NOT GO - ALSO FOR $26 AUD NIGHT CAN DO MUCH BETTER ABSOLUTE RIP OFF!!!!!
We were upgraded to the Umbak Villas which were completed only six months ago. The room was spacious and had everything you could ask for. Staff were excellent in every facet of the hotel. They were always friendly and courteous and couldn't do enough for you. My friend and I spent 10 days here and would be pleased to come back again with our husbands!