Water park

Reviews of CoCo Key Hotel and Water Resort 

3.5 out of 5
CoCo Key Hotel and Water Resort 
7400 International Dr, Orlando, FL

Reviews

7.4

Good

Rating 10 - Excellent. 1439 out of 3647 reviews" "
Rating 8 - Good. 799 out of 3647 reviews" "
Rating 6 - Okay. 581 out of 3647 reviews" "
Rating 4 - Poor. 377 out of 3647 reviews" "
Rating 2 - Terrible. 451 out of 3647 reviews" "

7.2/10

Cleanliness

7.6/10

Staff & service

7.6/10

Amenities

7.0/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

10/10 Excellent

Luisa

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Nice property
Stayed 2 nights in Mar 2024

8/10 Good

Malissa

Liked: Cleanliness, property conditions & facilities
Stayed 5 nights in Apr 2024
Response from Sebastian A. on 18 Apr 2024
Thank you so much for taking the time to review. Your feedback is truly valued and appreciated.

10/10 Excellent

Waynesia

Liked: Cleanliness, amenities, property conditions & facilities
My kids loved it, room was clean, staff was nice, area was amazing, options at resort were great. We will return!
Stayed 4 nights in Apr 2024
Response from Sebastian A. on 17 Apr 2024
We're thrilled to hear that your kids loved their stay, and that you found the room clean, the staff friendly, and the resort options amazing! Providing a memorable and enjoyable experience for our guests is our top priority, and we're delighted that we succeeded in making your stay special.Thank you for your kind words, and we can't wait to welcome you and your family back for another fantastic stay! We look forward to seeing you again soon!

10/10 Excellent

Eddie, Coconut Creek

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Perfect
Stayed 2 nights in Apr 2024
Response from Sebastian A. on 16 Apr 2024
Great to hear! We're here to help make your next stay just as perfect as the last one. Thank you for choosing us, and we look forward to seeing you again soon!

10/10 Excellent

Tamara

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
I'm a review reader was very skeptical about booking here off what I read . PEASE see for yourself this place is awesome im so glad we came here for my son birthday it was very clean the beds was comfortable the pools on both sides was clean ,kids loved it families everywhere treating each other with respect. We had a blast the breakfast buffet was nice kids under 12 eat for free. Arcade nice, Staff very welcoming we took the shuttle from CoCo to Universal studio that place was epic. The tiki bar at Coco was nice ,live entertainment (singer) The gift shop, Housekeeping was great, of course the floors gonna be wet if your coming back in fourth from the waterpark. The staff was doing a wonderful JOB please take your family. We had no problems restaurant's everywhere in walking distance, stores across the street. Go enjoy! Think positive.
Stayed 3 nights in Apr 2024
Response from Sebastian A. on 16 Apr 2024
It's wonderful to hear that you had such a fantastic experience during your stay at our resort! We're thrilled that you found the property to be clean, comfortable, and enjoyable for your son's birthday celebration. Providing a welcoming and respectful environment for all our guests is important to us, and we're glad that you had a blast at the pools, breakfast buffet, arcade, and other amenities.We're delighted that you took advantage of our shuttle service to Universal Studios and enjoyed the epic experience there. It's great to hear that you also enjoyed the live entertainment at the tiki bar and found our staff welcoming and attentive throughout your stay.Thank you for highlighting the positive aspects of your experience and for encouraging others to visit. We appreciate your feedback and your recommendation. We look forward to welcoming you and your family back for another memorable stay in the future!

10/10 Excellent

Chaidana

Stayed 3 nights in Mar 2024
Response from Sebastian A. on 16 Apr 2024
Thank you so much for taking the time to review. Your feedback is truly valued and appreciated.

8/10 Good

Keisha

My sun enjoyed the water park
Stayed 3 nights in Apr 2024
Response from Sebastian A. on 16 Apr 2024
We're delighted to hear that your son enjoyed the water park! Providing a fun and memorable experience for our younger guests is always a priority for us. We're thrilled that the water park provided hours of enjoyment for him. We look forward to welcoming you and your family back for another fantastic stay!

10/10 Excellent

Fantasia

Travelled with family
Liked: Cleanliness, property conditions & facilities
loved it will book again
Stayed 3 nights in Apr 2024
Response from Sebastian A. on 16 Apr 2024
That's fantastic to hear! We're thrilled that you loved your experience and that you're planning to book with us again. We can't wait to welcome you back for another fantastic stay. If you have any special requests or preferences for your next visit, please feel free to let us know, and we'll do our best to accommodate them. Thank you for choosing us, and we look forward to hosting you again soon!

8/10 Good

Gabriela

Travelled with family, Travelled with family and small children, Travelled with partner, Travelled with group
Liked: Amenities, property conditions & facilities
It is a nice place to share with family and especially when you have children. The only observation I made was that the floor in the rooms was very dirty.
Stayed 3 nights in Apr 2024
Response from Sebastian A. on 12 Apr 2024
We're delighted to hear that you enjoyed your time with us and found us to be a great place for family fun, especially for children. We apologize for any inconvenience regarding the cleanliness may have caused you.Maintaining a clean and comfortable environment for our guests is of utmost importance to us, and we take cleanliness concerns very seriously. Rest assured, we will address this issue with our housekeeping team to ensure that all rooms meet our high standards of cleanliness and hygiene.Thank you for bringing this matter to our attention. We appreciate your feedback as it helps us improve and provide better service to our guests. We look forward to welcoming you and your family back for another wonderful stay!

10/10 Excellent

Racherd

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The property was nice and clean, kept the kids entertained all day. Very limited of food options. But overall had a good experience at the water park and pool area.
Stayed 2 nights in Apr 2024
Response from Sebastian A. on 12 Apr 2024
We're delighted to hear that you had a good experience at our water park and pool area! Keeping our guests entertained and providing a clean and enjoyable environment is our top priority. We appreciate your feedback regarding the food options, and we will certainly take this into consideration as we strive to enhance the dining experience for our guests.Thank you for choosing to spend your time with us, and we hope to have the pleasure of welcoming you back for another fun-filled day in the future. Your satisfaction is important to us, and we're always here to help.

10/10 Excellent

John Thomas

Liked: Cleanliness, property conditions & facilities
Great place for the family! Definitely will book another trip!
Stayed 3 nights in Apr 2024
Response from Valentina C. on 13 Apr 2024
Thank you for your glowing review! We're delighted to hear that you and your family had a fantastic time during your stay. We can't wait to welcome you back for another wonderful experience!

4/10 Poor

Keith

Travelled with family and small children
Liked: Amenities
Disliked: Property conditions & facilities
The rooms very very low quality with very worn and outdated furniture.
Stayed 5 nights in Mar 2024
Response from Sebastian A. on 11 Apr 2024
We appreciate your honest feedback about the condition of the rooms. Your comfort and satisfaction are important to us, and we apologize for any disappointment you experienced.Please know that we take your comments seriously, and we will address them with our team to ensure that necessary updates and improvements are made to maintain the overall quality of our accommodations. Your feedback helps us identify areas for enhancement, and we thank you for bringing this to our attention.We hope that despite this issue, you were able to enjoy the other amenities and services our resort has to offer. We value your patronage and hope to have the opportunity to welcome you back for a more satisfying experience in the future.

10/10 Excellent

Jasmin

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Sebastian A. on 12 Apr 2024
Thank you so much for taking the time to review. Your feedback is truly valued and appreciated.

8/10 Good

Gregory

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Nice clean rooms and the pool was great.
Stayed 1 night in Mar 2024
Response from Sebastian A. on 9 Apr 2024
Thank you for your positive feedback! We're delighted to hear that you enjoyed our clean rooms and had a great experience at our pool. Your satisfaction is our top priority, and we look forward to welcoming you back on your next visit.

10/10 Excellent

Danielle

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Sebastian A. on 11 Apr 2024
Thank you so much for taking the time to review. Your feedback is truly valued and appreciated.

8/10 Good

Koo

Love the activities that they had for the kids
Stayed 4 nights in Apr 2024
Response from Sebastian A. on 9 Apr 2024
We're thrilled to hear that you and your family enjoyed the activities we provided for the kids! Creating a fun and memorable experience for our younger guests is always a priority for us. We strive to offer a range of engaging activities to keep everyone entertained during their stay. Thank you for sharing your positive experience, and we hope to have the pleasure of hosting your family again soon for more unforgettable moments!

6/10 Okay

Alexandria

Travelled with family and small children
Electric went out and there was zero cable for internet and tv entertainment
Stayed 1 night in Apr 2024
Response from Sebastian A. on 9 Apr 2024
We sincerely apologize for the inconvenience you experienced due to the power outage and lack of cable for internet and TV entertainment during your stay. Providing a comfortable and enjoyable experience for our guests is paramount to us, and we understand the frustration this may have caused.Your satisfaction is important to us, and we hope to have the opportunity to welcome you back for a much-improved experience in the future. Thank you for bringing this to our attention.

2/10 Terrible

Iran Miranda

Travelled with family
Liked: Cleanliness
Not good customer service at the front desk.
Stayed 2 nights in Apr 2024
Response from Sebastian A. on 9 Apr 2024
We're deeply sorry to hear about your experience with our front desk service. Providing exceptional customer service is a priority for us, and it's disheartening to learn that we fell short of your expectations.Please know that we take your feedback seriously, and we will address this matter with our team to ensure that proper training and protocols are in place to deliver the level of service our guests deserve.Your satisfaction is important to us, and we would appreciate the opportunity to make things right. We value your feedback and thank you for bringing this to our attention. We hope to have the opportunity to regain your trust and welcome you back for a much-improved experience in the future.

10/10 Excellent

Shay

Liked: Cleanliness, amenities, property conditions & facilities
Everything was everything my family enjoyed their self.
Stayed 1 night in Apr 2024
Response from Sebastian A. on 9 Apr 2024
We're thrilled to hear that you and your family had a incredible stay and enjoyed yourselves! Providing memorable experiences for our guests is our utmost priority, and it's wonderful to know that we succeeded in making your stay enjoyable.Your satisfaction means the world to us, and we truly appreciate your kind words. We look forward to welcoming you and your family back for another fantastic stay in the future!

2/10 Terrible

Melissa

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Sebastian A. on 9 Apr 2024
Thank you so much for taking the time to review. Your feedback is truly valued and appreciated.

10/10 Excellent

J. Leigh, Huntersville

Travelled with family, Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Property has everything you need to entertain the family at a reasonable cost. Water park was great for our 7 & 9 year old but also had option for little ones. Hotel pool was warm for the kiddos to play football. Just a few eating options but was good to keep our bellies full. Great location.
Stayed 1 night in Apr 2024
Response from Sebastian A. on 9 Apr 2024
We're thrilled to hear that you and your family had such a wonderful experience at our property! Providing entertainment options for guests of all ages is a priority for us, and we're delighted that you found our water park and hotel pool to be enjoyable for your children. It's fantastic to hear that our facilities catered well to both older and younger kids.We're also glad that you found our dining options satisfactory and that they helped keep your bellies full throughout your stay. Additionally, we're pleased to hear that our location worked well for you.Your feedback is invaluable to us, and we appreciate you taking the time to share your positive experience. We look forward to welcoming you and your family back in the future for another fantastic stay!

2/10 Terrible

Gloria Stephanie

Travelled with family and small children, Travelled with group
Disliked: Cleanliness, property conditions & facilities
I paid for a King size bed and did not receive it until two days into my vacation. First room was dirty, rusty bathroom, you can feel the springs in the mattress. When I got moved to the king size room it was much cleaner. However, beware if you get a room by the room it’s very noisy, there’s alot of people walking past your room at odd times of the day. The pool was dirty. There isn’t any workers walking around throughout the day to pick up garbage left by people. If you’re not going to hire someone to clean up, put garbage cans around the pool area to minimize garbage left behind or on the floor. The jacuzzi was filled with children. There was no supervision of any kind. No enforcement of swimwear. There was children wearing jean pants in the pool. There needs to be more supervision or enforcement in the pool areas.
Stayed 3 nights in Apr 2024
Response from Sebastian A. on 9 Apr 2024
We deeply apologize for disappointments you encountered during your stay with us. Rest assured, we take your feedback seriously, and we will address each of these concerns with our team to implement immediate improvements. Steps will be taken to ensure that all rooms meet our high standards of cleanliness and comfort, and we will work to enhance our pool area supervision and maintenance protocols to provide a more enjoyable experience for our guests.We sincerely hope you'll consider giving us another chance to provide you with the exceptional experience you deserve. Thank you for your understanding, and we hope to have the opportunity to welcome you back in the future.

6/10 Okay

James

Stayed 4 nights in Apr 2024
Response from Sebastian A. on 9 Apr 2024
Thank you so much for taking the time to review. Your feedback is truly valued and appreciated.

10/10 Excellent

Alberto

Liked: Cleanliness, property conditions & facilities
Property is pretty good to be that old, stayed here 8 years ago and surprisingly still looks very good. The place is well maintained and the water park is pretty good. The only thing they charge guess $10 per day per parking plus a resort fee per night other than I would highly recommend if traveling with family and small kids.
Stayed 3 nights in Apr 2024
Response from Sebastian A. on 9 Apr 2024
Thank you for taking the time to share your feedback about your recent stay with us. We're delighted to hear that you found our property well-maintained and that it exceeded your expectations. We're thrilled that you enjoyed our water park and that it provided a fun experience for you and your family.Thank you for recommending us to other families traveling with small kids. It's wonderful to know that you had a positive experience overall, and we hope to have the pleasure of welcoming you back for another enjoyable stay in the future. If there's anything else we can do to enhance your next visit, please don't hesitate to let us know. We appreciate your support!

10/10 Excellent

Ethan

Liked: Cleanliness, amenities, property conditions & facilities
Excellent family option! Plenty of things for kids to do! We really enjoyed our stay!
Stayed 3 nights in Apr 2024
Response from Sebastian A. on 5 Apr 2024
Thank you so much for your wonderful review! We're thrilled to hear that you and your family had an excellent stay at our hotel and that there were plenty of activities for the kids to enjoy.Providing a memorable experience for our guests, especially families, is always our top priority. We hope to have the pleasure of welcoming you back again soon for another enjoyable stay!

10/10 Excellent

Kerry Lynn

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Loved everything everyone was amazing!
Stayed 3 nights in Apr 2024
Response from Sebastian A. on 4 Apr 2024
Thank you so much for your kind words! We're thrilled to hear that you had such a fantastic experience during your stay with us. Our team works hard to ensure every guest feels welcomed and well taken care of. We look forward to welcoming you back on your next visit!

2/10 Terrible

Mary J

Travelled with family and small children
Disliked: Cleanliness, property conditions & facilities
I was very disappointed with my stay. My room was dirty and the bathroom/shower still had someone else’s hair in it. I called they came and cleaned it. Next morning the shower and sink were backing up. They came fixed it and when I got back in the room there was a foul smell. I called they switched my room. This new room same issue. It was given to me dirty. Tub dirty, floors dirty and the same plumbing issues just like the first room. It was even worse as I pulled back the bed sheets and inside the bed was dirty up to the mirrors in the room were dirty. The room situation was terrible. They came and fixed it but it was an inconvenience for my family and me. I spent a good amount of time moving rooms and on the phone speaking to guest services instead of enjoying my stay. It was an inconvenience and I really wanted to get a room elsewhere because of how grossed out we were. They offered nothing but their apologies. We will not be coming back and don’t recommend. They need to hire a better cleaning staff who actually cleans. I could not even walk barefoot in my own room because the floors were filthy.
Stayed 3 nights in Apr 2024
Response from Sebastian A. on 4 Apr 2024
We sincerely apologize for the disappointing experience you encountered during your recent stay with us. Please know that your feedback has been taken very seriously, and we will be thoroughly investigating the issues you've raised with our housekeeping and maintenance teams to ensure that these lapses are addressed promptly and effectively.We understand the frustration and discomfort this situation must have caused you and your family, and we deeply regret that we were unable to provide you with the comfortable and enjoyable stay that you deserved. Your experience falls far short of the high standards we set for ourselves, and we are truly sorry for any distress it may have caused.We appreciate your patience and understanding as we work to rectify these issues, and we sincerely hope that you will consider giving us another chance to exceed your expectations in the future.

10/10 Excellent

Craig

Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
Amazing location for families. You have a whole water park at your hotel. Restaurant, big arcade with pool tables just a few steps from all the water park fun. Separate pool located at different part of hotel. We had a few questions and they were answered right away via text. Try to get a room that does not face the water park as it is loud until about. 8-9 pm each night. Not an issue for those who sleep later than 10pm
Stayed 3 nights in Mar 2024
Response from Sebastian A. on 4 Apr 2024
Thank you for taking the time to share your experience with us! We're thrilled to hear that you enjoyed our hotel's amazing location, especially for families. We appreciate your valuable feedback and hope to have the opportunity to welcome you and your family back for another memorable stay in the future!

6/10 Okay

Ada

Stayed 2 nights in Mar 2024
Response from Sebastian A. on 4 Apr 2024
Thank you so much for taking the time to review. Your feedback is truly valued and appreciated.

10/10 Excellent

Joy

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
5 restaurants within walking distance made it very convenient since we did not have a car. There were several activities out side the resort within a short walking distance. The water park was very fun. My kids (both over 10) really enjoyed the water slides. The water was warm in all the pools. The hot tub was super hot and felt so nice after a long day. We will definitely be back!
Stayed 3 nights in Mar 2024
Response from Sebastian A. on 3 Apr 2024
Thank you for sharing your wonderful experience with us! We're thrilled to hear that you enjoyed the convenience of having five restaurants within walking distance, especially since you didn't have a car. It's fantastic to know that there were plenty of activities outside the resort within a short walking distance to explore.We're delighted that your kids had a blast at our water park and enjoyed the warm pools and thrilling water slides. It's great to hear that our hot tub provided a relaxing respite after a long day of fun.We can't wait to welcome you back for another fantastic stay in the future!

8/10 Good

Kimberly

Travelled with family and small children
Liked: Cleanliness, amenities
For the type of hotel (a 3.5 star) it was a good deal. Safe, clean and super friendly staff. I wasn’t at a 5 star hotel, so I didn’t expect perfection. I must say that the staff was just amazing, always a smile and always eager to take care of a request or answer a question. The internet was horrible, i couldn’t do anything via computer unless I left the hotel.
Stayed 3 nights in Mar 2024
Response from Sebastian A. on 3 Apr 2024
Thank you for choosing to stay with us and for taking the time to share your feedback. We're delighted to hear that you found our hotel to be a good deal, with a safe, clean environment, and friendly staff.Your compliments about our team are greatly appreciated. We take pride in providing exceptional service and creating a welcoming atmosphere for all our guests.We apologize for any inconvenience you experienced with the internet during your stay. Please know that we take your feedback seriously and will work to improve this aspect of our service.We hope to have the opportunity to welcome you back in the future and provide you with an even better experience.

10/10 Excellent

Alisha

Travelled with family, Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Everything was great, we had an awesome time ! Everyone was friendly and the amenities were perfect for our family. Will definitely be coming back!
Stayed 4 nights in Mar 2024
Response from Sebastian A. on 3 Apr 2024
Thank you for sharing your wonderful experience with us! We're thrilled to hear that you had an awesome time during your stay and that everything exceeded your expectations. Providing a friendly atmosphere and perfect amenities for families like yours is what we strive for.Your kind words mean a lot to us, and we can't wait to welcome you back for another fantastic stay.

10/10 Excellent

Alicia, Gadsden

Travelled with family, Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
1st time at Coco key. We absolutely loved it. Great bang for the buck. We decided to stay here after a cruise. So we could go to Universal Studios. Free Shuttle the Universal also. Everything was so close. Chucky cheese and Cici pizza right across the street. And the Biggest McDonald right down the street walking distance two Stories with an Arcade and hand made pizza place inside. My kids loved the water park and the Hot tub. The drinks and food are great. My kids are 6 and 11yrs old. We cant wait to go back. Coco key is in a prime location close to everything. Highly recommend. Thanks for making our Spring break a memorable one.
Stayed 2 nights in Mar 2024
Response from Sebastian A. on 3 Apr 2024
Thank you for choosing Coco Key for your first visit! We're thrilled to hear that you absolutely loved your stay and found it to be a great value. It's fantastic to know that our location made it convenient for your family to explore nearby attractions like Universal Studios, with the added bonus of our free shuttle service.We're delighted to hear that your kids enjoyed our water park and hot tub, as well as the delicious food and drinks available on-site. It's wonderful to hear that our prime location and the nearby amenities added to your overall experience.Thank you for recommending us, and we're honored to have been a part of making your Spring break a memorable one. We can't wait to welcome you back for another fantastic stay in the future!

10/10 Excellent

SHU NA

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Very clean
Stayed 1 night in Mar 2024
Response from Sebastian A. on 3 Apr 2024
Thank you for taking the time to share your feedback with us! We're delighted to hear that you found our hotel very clean. Maintaining a pristine environment for our guests is a top priority for us, and we're thrilled that our efforts were noticed and appreciated.Your satisfaction is incredibly important to us, and we hope to continue exceeding your expectations during future visits. We can't wait to welcome you back for another exceptional experience!

8/10 Good

Shaina

Travelled with family, Travelled with family and small children, Travelled with pets, Travelled with partner, Travelled with group
Liked: Cleanliness, property conditions & facilities
I love the water park and pools and that there’s so much to do on the property. Music, bars, food, stores, coffee shop, arcade. I always look for a place to stay with a laundry mat so that’s also a plus. Some of the things need to be updated like the panels in front of the bathroom sinks, but just minor updates would be nice. I would still come back to stay though!
Stayed 13 nights in Mar 2024
Response from Sebastian A. on 3 Apr 2024
Thank you so much for sharing your feedback with us! We're thrilled to hear that you loved our water park, pools, and the variety of amenities we offer on our property. Providing a diverse range of activities and conveniences is always our priority to ensure our guests have a memorable experience.We're continuously striving to enhance our facilities and will take your suggestion into consideration as we plan for future improvements.We truly appreciate your loyalty and look forward to welcoming you back for another fantastic stay.

6/10 Okay

Nicole

Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
The rooms were very dated all the appliances and furniture.
Stayed 4 nights in Mar 2024
Response from Sebastian A. on 1 Apr 2024
Thank you for sharing your feedback with us. We apologize for any inconvenience caused. Your comments are valuable to us, and we will use them to improve our accommodations and ensure a more enjoyable experience for our guests in the future. We appreciate your honesty and hope to have the opportunity to welcome you back for an upgraded and refreshed stay.

10/10 Excellent

Carla

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
My boys and I had an amazing time everything was perfect
Stayed 3 nights in Mar 2024
Response from Sebastian A. on 1 Apr 2024
Thank you so much for your wonderful review! We're thrilled to hear that you and your boys had an amazing time during your stay with us. Our team strives to provide exceptional service and ensure that every aspect of your experience is perfect. We appreciate your kind words and hope to welcome you back for another memorable stay in the future!

8/10 Good

Deyvi E

Liked: Cleanliness
Nice place
Stayed 3 nights in Feb 2024
Response from Sebastian A. on 1 Apr 2024
Thank you so much for taking the time to review. Your feedback is truly valued and appreciated.

10/10 Excellent

NASRIN

Travelled with family, Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
5 stars
Stayed 3 nights in Mar 2024
Response from Sebastian A. on 1 Apr 2024
Thank you so much for taking the time to review. Your feedback is truly valued and appreciated.

2/10 Terrible

Nicaulys

Liked: Cleanliness
Disliked: Property conditions & facilities
Stayed 4 nights in Mar 2024
Response from Sebastian A. on 2 Apr 2024
Thank you so much for taking the time to review. Your feedback is truly valued and appreciated.

10/10 Excellent

Latoya

Travelled with family, Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
The upgrade is awesome , property is clean , staff is very efficient, friendly… property is welcoming with a lot of options around the property to shop, have dinner etc
Stayed 2 nights in Mar 2024
Response from Sebastian A. on 31 Mar 2024
Thank you for taking the time to share your positive experience with us. We are thrilled to hear that you enjoyed the upgrade and that you found our property clean and welcoming. Providing exceptional service and accommodations is our top priority, and we are delighted that our staff contributed to making your stay memorable with their efficiency and friendliness.Your feedback is greatly appreciated, and we will be sure to pass along your compliments to our team. Thank you for choosing to stay with us, and we look forward to welcoming you back for another enjoyable stay in the future.

2/10 Terrible

Brandy

Travelled with family, Travelled with family and small children
Disliked: Amenities, property conditions & facilities
Hi when we first checked in it was dirty towels with make up on them. The floor was so nasty and mad. I had to change my little girl socks by three times. I was very disappointed for the money that I paid. It was nasty.
Stayed 2 nights in Mar 2024
Response from Sebastian A. on 31 Mar 2024
We sincerely apologize for the unsatisfactory experience you had during your stay at our hotel. Your feedback is deeply concerning, as providing a clean and comfortable environment for our guests is of utmost importance to us.Please know that we take cleanliness issues very seriously, and we will be addressing this matter with our housekeeping team to ensure that such lapses do not occur in the future. Your comments are invaluable to us as they help us identify areas for improvement.Thank you for bringing this matter to our attention, and we hope to have the opportunity to welcome you back and provide you with the exceptional experience you deserve.

2/10 Terrible

Yamilet

Liked: Property conditions & facilities
Disliked: Cleanliness
Stayed 3 nights in Mar 2024
Response from Sebastian A. on 1 Apr 2024
Thank you so much for taking the time to review. Your feedback is truly valued and appreciated.

4/10 Poor

Michelle

Travelled with family
The room was a bit beat, especially beds. Didn't let us check in until after the check in time. Overall, not very customer friendly.
Stayed 4 nights in Mar 2024
Response from Sebastian A. on 31 Mar 2024
Thank you for taking the time to share your feedback with us. We sincerely apologize for the issues you encountered during your stay. Providing comfortable and welcoming accommodations is paramount to us, and we regret any inconvenience you experienced,We value your feedback and take it seriously as it helps us identify areas for improvement. Please accept our sincere apologies once again, and we hope to have the opportunity to welcome you back in the future to provide you with a much-improved experience.

6/10 Okay

Chantilly Olivia

Disliked: Cleanliness
Stayed 4 nights in Mar 2024
Response from Sebastian A. on 31 Mar 2024
Thank you so much for taking the time to review. Your feedback is truly valued and appreciated.

6/10 Okay

LaToya

Travelled with family and small children
Disliked: Property conditions & facilities
The hot water didn’t remain hot very long to be able to bath and enjoy it.
Stayed 2 nights in Mar 2024
Response from Sebastian A. on 30 Mar 2024
Thank you for sharing your experience with us. We apologize for any inconvenience you encountered regarding the hot water supply during your stay. Ensuring our guests have a comfortable and enjoyable experience is our top priority.Please rest assured that we will investigate this matter thoroughly to identify and address any issues with our hot water system. Your feedback is invaluable to us as it helps us improve our services and facilities for future guests.We sincerely appreciate your understanding and patience and hope that you will consider giving us another opportunity to provide you with a more satisfactory experience in the future.

6/10 Okay

cheryl

Travelled with family and small children
Liked: Amenities
Liked the water park, but several of the slides were closed,limited towels, and very limited seating, The rooms were outdated but very clean, The price of food and drinks was very pricey
Stayed 2 nights in Mar 2024
Response from Sebastian A. on 30 Mar 2024
Thank you for taking the time to share your feedback with us. We're delighted to hear that you enjoyed our water park, although we regret any inconvenience caused. Your comments will be taken into consideration as we strive to enhance our amenities and services.We appreciate your acknowledgment of our commitment to cleanliness. Rest assured, we continually work towards updates and improvements to enhance the overall guest experience.Thank you once again for your valuable feedback. We hope to have the opportunity to welcome you back in the future and provide you with an even more enjoyable stay.

8/10 Good

Helena

We were only able to stay one night, but all in all it was a pleasant experience.
Stayed 1 night in Mar 2024
Response from Sebastian A. on 31 Mar 2024
Thank you for taking the time to share your feedback with us. We're delighted to hear that you had a pleasant experience during your stay.At our hotel, we strive to provide every guest with a comfortable and enjoyable stay, and we're glad to know that we succeeded in meeting your expectations, even if it was for just one night.Thank you once again for choosing to stay with us. We look forward to the opportunity to host you again in the future.

2/10 Terrible

Lenworth

Liked: Cleanliness
Response from Sebastian A. on 31 Mar 2024
Thank you so much for taking the time to review. Your feedback is truly valued and appreciated.

8/10 Good

Shervenissa

Travelled with family and small children
Liked: Cleanliness
Really liked this resort. The rooms were very small and kind of outdated but the water park makes up for it where the kiddos can enjoy themselves. Staffs are awesome and will assist if they can.
Stayed 4 nights in Feb 2024
Response from Sebastian A. on 29 Mar 2024
Thank you for taking the time to share your experience with us! We're thrilled to hear that you enjoyed your stay at our resort, especially the water park which brought joy to your kids.While we're glad to know that our staff provided you with excellent service and assistance, we also appreciate your feedback regarding the size and condition of the rooms. Rest assured, we continuously strive to improve our facilities, and your comments will be taken into consideration as we work on enhancing our accommodations.We're delighted that the water park added to your overall satisfaction during your stay!Thank you for choosing our resort for your getaway, and we look forward to welcoming you and your family back for another wonderful experience in the future!