Reception

Reviews of Hilton Newcastle Gateshead

4 out of 5
Hilton Newcastle Gateshead
Bottle Bank, Gateshead, England

Reviews

8.6

Excellent

Rating 10 - Excellent. 541 out of 1006 reviews" "
Rating 8 - Good. 284 out of 1006 reviews" "
Rating 6 - Okay. 95 out of 1006 reviews" "
Rating 4 - Poor. 56 out of 1006 reviews" "
Rating 2 - Terrible. 30 out of 1006 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

Bruce

Travelled with family
Liked: Staff & service
Good location
Stayed 3 nights in Mar 2024

10/10 Excellent

Roger

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
VERY CONVENIENT FOR GLASSOUSE. VERY PLEASANT RELAXED SURROUNDINGS. V HELPFUL STAFF
Stayed 4 nights in Feb 2024

10/10 Excellent

Robin

Travelled with partner
Proximity to Glasshouse and central Newcastle
Stayed 3 nights in Mar 2024

8/10 Good

Paul

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed for one night to attent a concert at the Glasshouse. Hotel was very convenient to walk to the theatre, good clean room and service. We had breakfast which was good quality and value for money.
Stayed 1 night in Feb 2024

8/10 Good

Matthew

Stayed 1 night in Jan 2024

8/10 Good

Laura

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023

10/10 Excellent

Opoku-Gyabaah

Stayed 2 nights in Jan 2024

10/10 Excellent

Keith

Liked: Cleanliness, staff & service, property conditions & facilities
the view was nice
Stayed 1 night in Dec 2023

10/10 Excellent

Nigel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service. All staff very friendly and helpful.Excellent breakfast. Well done Gateshead
Stayed 1 night in Dec 2023

10/10 Excellent

Sam

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Janet

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
lovely hotel very nice staff
Stayed 1 night in Dec 2023

10/10 Excellent

Malcolm

Stayed 1 night in Dec 2023

6/10 Okay

Caroline

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
The kitchen let us down.
The hotel restaurant offered a bad service. The kitchen didn’t bring our main courses for at least 1 hr after our starters were finished. The waitress explained they had a private function on and that had used up all the French fries and we could only have sweet potatoes with our food. The battered fish had a strong smell of rancid fish. However, the waiting staff were excellent and diligent. We had some drinks in the bar area and that was excellent. The service were excellent. It was a shame we were let down by the Kitchen. The rooms were lovely and comfortable for a family,
Stayed 2 nights in Dec 2023

10/10 Excellent

Yvonne, Albion Park

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff during our whole stay were very respectful and helpful. The room was very comfortable and we had a wonderful view. Parking was easy and we would definitely stay again.
Stayed 2 nights in Nov 2023

4/10 Poor

Verified traveller

Business traveller
Disliked: Cleanliness
Not impressed.Room hadnt been cleaned.
Stayed 1 night in Dec 2023

10/10 Excellent

Stuart

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Superb stay
Reception and breakfast staff particularly helpful and friendly.
Stayed 1 night in Dec 2023

10/10 Excellent

Ana

Liked: Cleanliness, staff & service, property conditions & facilities
Great location and walkable or short taxi ride from train station, large rooms.
Stayed 2 nights in Nov 2023

10/10 Excellent

Tom

Stayed 1 night in Nov 2023

6/10 Okay

janice

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We booked for 1 night as we were going to see a show at the glasshouse & this hotel is within easy walking distance. We were celebrating our 40th wedding anniversary. We checked in & were told they had upgraded our room, I'm thinking a lovely river view & balcony however room 457 wasn't quite that it faced the tyne bridge & all the traffic that uses it. We used the pool which is small & was busy. The self service breakfast was very nice.
Stayed 1 night in Nov 2023

8/10 Good

Ryan

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Great check-in from front desk. Room was a good size, on the executive floor - had a balcony but the door to it was locked (seemed to be out of action). The room was furnished adequately but is quite old and has minor areas of disrepair. Room service was the fastest I've ever had in a hotel and had a really convenient online system for ordering (very innovative, well done). The Hotel is in a great location, close to Quayside and town centre. The lobby is beautiful and spacious. We didn't get time to try out the gym and pool sadly. One of the annoying things was the time we had to wait for the concierge (who didn't ever seem to be at the desk) both on checking in our bags and picking them up again after check-out. Also when paying £600 for two nights I expect something bigger than a standard double bed! On balance we enjoyed our stay. The price point is probably not in keeping with the experience (but inflation is no doubt at play here) but if the other 4/5 star hotels are booked up, the Hilton is a solid choice for a weekend stay.
Stayed 2 nights in Nov 2023

10/10 Excellent

Craig

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, clean hotel, good stay
Stayed 1 night in Nov 2023

10/10 Excellent

Kenneth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in Nov 2023

4/10 Poor

Rebecca

Stayed 1 night in Nov 2023

10/10 Excellent

Gary

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ideally located just a short walk to the Arena
Stayed 1 night in Nov 2023

10/10 Excellent

Anne

Travelled with partner
Liked: Staff & service, property conditions & facilities
Great location and parking for night out at the glasshouse . Spacious room with good view of the river and city lights .Very good value breakfast . Enjoyed .
Stayed 1 night in Nov 2023

10/10 Excellent

eliahu

Stayed 1 night in Oct 2023

10/10 Excellent

Jenine

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location with fantastic views of the Tyne Bridge from the lobby and our room. Only 5 min taxi into Eldon Sq. The kids loved swimming before breakfast. Would definitely recommend and book again. Great clean smart hotel
Stayed 3 nights in Oct 2023

8/10 Good

mark

Stayed 1 night in Oct 2023

10/10 Excellent

Dave

Stayed 1 night in Oct 2023

8/10 Good

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stay for easy access to Newcastle
We stayed for 1night, check in was easy, room was nice enough for a standard, quite big which was great. Poor view though, extractor didn't work in bathroom, air con was poor, couldn't get below 22.5degrees, and no windows open which made it quite stuffy. We would still return and maybe pay for an executive room next time, expensive though for what it is. Gym was good but in a poor location.
Stayed 1 night in Oct 2023

8/10 Good

Emma

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Great view
Our hotel room had a great view of the Tune Bridge, but the room itself and the bathroom were a little shabby.
Stayed 1 night in Oct 2023

10/10 Excellent

Kelley

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Sep 2023

10/10 Excellent

Alan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent service. Good breakfast. Cocktail chap and receptionists are very attentive.
Stayed 2 nights in Oct 2023

10/10 Excellent

John

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spacious room, comfy beds, great pizza
Stayed 2 nights in Sep 2023

6/10 Okay

Mark

Business traveller
Liked: Staff & service
Disliked: Property conditions & facilities
Consider all options when staying in Newcastle
No issues with the employees working at the hotel but this Hilton needs a significant refresh. I stayed on the Executive floor and the furniture and chairs are worn out. The restaurant was out of many of the selections. Second time there and I validated my first experience. I’ve stayed at Hiltons all over the globe and this one rates near the bottom. The general manager either doesn’t care or on their way out.
Stayed 5 nights in Sep 2023

10/10 Excellent

Thabit, London

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Certainly, here's a positive review for Hilton Newcastle Gateshead: "I had the pleasure of staying at the Hilton Newcastle Gateshead recently, and it was an exceptional experience from start to finish. From the moment I arrived, the staff made me feel incredibly welcome, and the check-in process was quick and efficient. The room I stayed in was nothing short of luxurious. It was spacious, immaculately clean, and boasted breathtaking views of the river. The comfortable bed ensured a restful night's sleep, and the room amenities were top-notch. What truly stood out during my stay was the impeccable service provided by the hotel staff. They were not only friendly but also incredibly attentive to my needs, which added a personal touch to my visit. The hotel's dining options exceeded my expectations. I had the pleasure of enjoying some of the finest cuisine at the on-site restaurant. The food was delicious, and the dining experience was made even more special by the courteous and professional staff. The location of the Hilton Newcastle Gateshead is unbeatable. It offers stunning vistas of the river and is conveniently situated near many attractions and landmarks. In these times, I was particularly impressed by the hotel's commitment to cleanliness and safety measures. It's evident that they take the health and well-being of their guests seriously. Overall, my stay at Hilton Newcastle Gateshead was nothing short of exceptional. It's a hotel that combines luxury, excellent
Stayed 1 night in Sep 2023

10/10 Excellent

Anji

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great views of Newcastle. Area was hilly so difficult for my mum to get to and from hotel. Plug points were poorly located in the room - none by the beds but hotel provided extension cord so was okay for my mum's ventilator. Bath towels were a good size.
Stayed 2 nights in Sep 2023

10/10 Excellent

Tarikul

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were warm and friendly throughout, and the bar staff were equally lovely when i visited it. Can't wait to visit again!!
Stayed 2 nights in Sep 2023

10/10 Excellent

Jackie

Stayed 1 night in Sep 2023

10/10 Excellent

Jonathan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

Emma

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Sep 2023

10/10 Excellent

Gary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Close to quayside area
Hotel is well positioned for the quayside. Hotel is a modern style and is clean and fresh. The breakfast was nice if unremarkable, the staff helpful and friendly.
Stayed 1 night in Aug 2023

10/10 Excellent

Paul

Travelled with family and small children
Liked: Amenities
Brilliant hotel, excellent staff and service. Great facilities, especially the pool and jacuzzi. Fab location.
Stayed 4 nights in Aug 2023

10/10 Excellent

Andrew

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Would stay again, great location.
Stayed 3 nights in Aug 2023

10/10 Excellent

Stella

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful stay
This hotel is absolutely wonderful. The welcome you get from the staff whether it’s at reception, restaurant, bar or housekeeping nothing is too much trouble. They make you feel special. The hotel is immaculate. So much choice for breakfast It is also ideal for walking into Newcastle or for walking around the Tyne. I would highly recommend this hotel to anyone wanting to book in this area. Can’t wait to stay there again
Stayed 3 nights in Aug 2023

4/10 Poor

Laurelle

Stayed 2 nights in Aug 2023

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely stay
Stayed 1 night in Aug 2023

10/10 Excellent

Julie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
City break
Great stay, friendly staff in every area of the hotel. Comfortable bed and pillows. I would definitely stay here again
Stayed 2 nights in Aug 2023

10/10 Excellent

Tom

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A lovely stay in Newcastle
The hotel was clean, quiet, and very well placed. It had a lovely pool, although the water was a touch cool, and a very relaxing bar area.
Stayed 2 nights in Jul 2023

10/10 Excellent

Ross

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023