Courtyard

Reviews of The Balfour Hotel

4 out of 5
The Balfour Hotel
350 Ocean Drive, Miami Beach, FL

Reviews

8.6

Excellent

Rating 10 - Excellent. 308 out of 561 reviews" "
Rating 8 - Good. 134 out of 561 reviews" "
Rating 6 - Okay. 69 out of 561 reviews" "
Rating 4 - Poor. 28 out of 561 reviews" "
Rating 2 - Terrible. 22 out of 561 reviews" "

8.8/10

Cleanliness

9.0/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Han

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location. Staff is very friendly. We really enjoy while staying at Balfour Hotel
Stayed 3 nights in Mar 2024
Response from Customer Service on 28 Mar 2024
Han, it's fantastic to hear about your enjoyable stay at The Balfour Hotel Miami Beach. We're thrilled you found our location convenient and appreciated the warm reception from our team members. Your kind comments are appreciated, and we'd be delighted to welcome you back the next time you're in Miami Beach.Skylar Siminovsky,General Manager at The Balfour Hotel Miami Beach

10/10 Excellent

Gurpreet

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent property and friendly staff.
Stayed 1 night in Mar 2024
Response from Customer Service on 22 Mar 2024
Gurpreet, it's wonderful to hear your feedback regarding your recent stay at The Balfour Hotel Miami Beach. We believe that our amiable team members and the exceptional environment are key in providing the high standard service you appreciated. We can't wait to welcome you back for more outstanding experiences.Skylar Siminovsky,General Manager at The Balfour Hotel Miami Beach

10/10 Excellent

Pietro, Montreal

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hôtel
Stayed 7 nights in Mar 2024
Response from Customer Service on 21 Mar 2024
Pietro, it's wonderful to see your high praise for The Balfour Hotel Miami Beach! We're delighted that you had an exceptional stay, and we hope to host you again on your next trip to Miami Beach.Skylar Siminovsky,General Manager at The Balfour Hotel Miami Beach

10/10 Excellent

Michelle

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s a perfect spot away from the craziness of further north of Ocean Drive. A short walk to the beach, and perfect quiet pool area. Very close to Publix to stock up on booze & snacks. Staff was very friendly and helpful.
Stayed 7 nights in Mar 2024
Response from Customer Service on 17 Mar 2024
Michelle, your wonderful review of The Balfour Hotel Miami Beach is much appreciated. We're delighted to know you enjoyed our serene location, convenient proximity to local amenities, and tranquil pool area. We also love hearing that our team members were friendly and helpful. We eagerly await the opportunity to welcome you back for another fantastic stay.Skylar Siminovsky,General Manager at The Balfour Hotel Miami Beach

10/10 Excellent

Oleg

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly team. Very clean room. Internet connection was great.
Stayed 2 nights in Mar 2024
Response from Customer Service on 16 Mar 2024
Oleg, it's wonderful to hear you found our team to be friendly and the room clean during your stay at The Balfour Hotel Miami Beach. We're also glad to know that the internet connection served you well. We appreciate your positive feedback and hope to welcome you back in the future.Skylar Siminovsky,General Manager at The Balfour Hotel Miami Beach

10/10 Excellent

Marc

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great customer service from everyone. Great location. Everything was fine but realize bathrooms were small, coffee makers were not working and I could hear footsteps on top of us. Not really complaints but just setting expectations
Stayed 3 nights in Mar 2024
Response from Customer Service on 8 Mar 2024
Marc, thank you for choosing The Balfour Hotel Miami Beach and for your kind words about our superb location and service. We're thrilled that our team members provided exceptional service and that the location was convenient for your needs. We appreciate your feedback about your bathroom's size and the noise, and we're also addressing the issue with our in-room coffee machines for a better guest experience. Your comments help set future guests' expectations and we value that. Looking forward to welcoming you back whenever your travels bring you back to Miami Beach.Skylar Siminovsky,General Manager at The Balfour Hotel Miami Beach

10/10 Excellent

gary

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
good location with friendly staff.
Stayed 3 nights in Feb 2024
Response from Customer Service on 8 Mar 2024
Gary, it's always wonderful to hear that guests enjoyed their stay at The Balfour Hotel Miami Beach. We're especially glad you felt our location was convenient and our team was accommodating. We eagerly anticipate your next visit!Skylar Siminovsky,General Manager at The Balfour Hotel Miami Beach

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Customer Service on 7 Mar 2024
Thanks for sharing this perfect rating, Scott!We're thrilled to hear you enjoyed your stay at The Balfour Hotel Miami Beach! It's our pleasure to accommodate you to the fullest extent. After all, your happiness is our top priority! We're already looking forward to your next visit!Skylar Siminovsky,General Manager at The Balfour Hotel Miami Beach

2/10 Terrible

Jill

Stayed 2 nights in Feb 2024
Response from Customer Service on 6 Mar 2024
Jill, it seems your recent stay didn't meet expectations. The team at the hotel is dedicated to providing excellent service and comfortable accommodations. Feedback like yours, while concerning, assists in making necessary adjustments to enhance future guest experiences. If you're open to discussing your stay in more detail, please feel free to connect with our management. Thank you.Skylar Siminovsky,General Manager at The Balfour Hotel Miami Beach

10/10 Excellent

Samantha

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful and clean property! Loved the close walk to the beach. The breakfast and dinner was 10/10! Definitely will be back
Stayed 1 night in Mar 2024
Response from Customer Service on 10 Mar 2024
Samantha, thank you for sharing your lovely experience at The Balfour Hotel Miami Beach. We're thrilled to read that you enjoyed our neat premises, convenient beach proximity, and the meals we served. Your kind comments truly inspire us. We eagerly await your return visit.Skylar Siminovsky,General Manager at The Balfour Hotel Miami Beach

8/10 Good

Stephanie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful property; common areas are lovely. Fabulous location on Ocean away from the noisier areas of the street. Ate one dinner there food was wonderful! Our room had no working television even after reporting it. The room was not cleaned one day even after asking to follow-up on the oversight. Other than that it’s a place I would return. Checks out the little extra perks as well.
Stayed 3 nights in Mar 2024
Response from Customer Service on 4 Mar 2024
Stephanie, thank you for your candid feedback! We're glad to hear that you appreciated the serene ambiance of The Balfour Hotel Miami Beach, our choice location away from the bustling areas, and the delightful dining experience you had. We regret instances of service that did not meet your expectations, specifically surrounding the maintenance and housekeeping incidents. Ensure your concerns have been raised with the relevant departments to improve our services. Hearing you would return delights us and we’re excited for your next visit to offer those extra touches that make a stay memorable.Skylar Siminovsky,General Manager at The Balfour Hotel Miami Beach

2/10 Terrible

Amir

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This was an awful experience. Not at all what was expected. Both from a room standpoint, and from a service standpoint. - Shower had no hot water - Bathroom is tiny. I am a 5'7 73 year old, so that is saying a lot - Room was not cleaned - Facilities far below what was expected (even when looking at pictures). In no way justified the resort fee. - The staff at the front desk was very nice, but the manager was extremely unprofessional and rude. When I had spoken to him about the hot water issue and the room not being cleaned, he refused to even acknowledge there was an issue. Instead of being sympathetic and offering to fix the issue or switch rooms, he denied that was the case and implied I was lying. - Regardless of the management experience, I still would not recommend the hotel. Not worthy of a 4 star distinction
Stayed 4 nights in Feb 2024
Response from Customer Service on 2 Mar 2024
Amir, it's unfortunate to hear about your less than optimal experience. The difficulties you faced with the bathroom and room cleanliness are not indicative of the standards we aim for. We're genuinely disappointed that your interactions with our management team did not meet expectations. Our team members usually excel in displaying respect and professionalism, so we'll ensure we address this. Despite the circumstances, it's good to know you found our front desk helpful. We sincerely hope for an opportunity to create a better experience should you decide to visit us again in the future.Skylar Siminovsky,General Manager at The Balfour Hotel Miami Beach

10/10 Excellent

Christina

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice area and close to the beach.
Stayed 1 night in Feb 2024
Response from Customer Service on 1 Mar 2024
Christina, it's delightful to know you enjoyed your stay with us at The Balfour Hotel Miami Beach. We're thrilled that our prime location near the beach enhanced your visit. We look forward to welcoming you back soon for another fantastic experience.Skylar Siminovsky,General Manager at The Balfour Hotel Miami Beach

2/10 Terrible

Rushabh

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Horrible and worst experience ever at The Balfour Hotel: The experience at the hotel began with a frustrating check-in process late at night on February 14th. Despite having a valid booking, the night staff initially couldn't find it and mistakenly assigned an occupied room us. After finally getting a room, we encountered disruptive snoring noises from neighboring rooms. The following days were marred by constant construction noise from early morning to evening, making the room uninhabitable. Despite complaints to reception, the issues persisted, and even the hotel manager's intervention failed to address the situation satisfactorily. We requested a refund or partial refund for the unpleasant stay, but the manager was uncooperative and dismissive, offering dining coupons instead. The manager's lack of concern and inability to resolve the issues compounded the dissatisfaction. Ultimately, we were left feeling unheard and dissatisfied with the hotel's management's response to our legitimate grievances.
Stayed 3 nights in Feb 2024
Response from Customer Service on 2 Mar 2024
Rushabh, it's saddening to learn about your disappointing stay. We understand that the ongoing upgrades may have affected your experience and are sincerely sorry for any disturbances you encountered. Unfavorable smells in any rooms are not up to our usual standard and your input will be noted.We also note your frustration with the check-in process and apologize for the confusion regarding your booking. In reference to the noise from neighboring rooms, we do our utmost to maintain a tranquil atmosphere and regret any inconvenience caused.We take your remarks regarding our team members gravely. Customer satisfaction remains our topmost priority and we're disappointed that your interactions did not meet expectations. We truly hope we can change your perception if you decide to give us another chance in the future.Skylar Siminovsky,General Manager at The Balfour Hotel Miami Beach

8/10 Good

Michael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was great. Staff was excellent. Pool was too small
Stayed 4 nights in Feb 2024
Response from Customer Service on 28 Feb 2024
Michael, thanks for sharing your experience at The Balfour Hotel Miami Beach. Delighted to hear that you enjoyed the room and our excellent team members. We understand your comments regarding the pool and appreciate your feedback, as it enables us to make improvements. We hope you choose us again when you are back in Miami Beach.Skylar Siminovsky,General Manager at The Balfour Hotel Miami Beach

10/10 Excellent

Rena

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Near the beach, clean comfortable beds, good service.
Stayed 1 night in Feb 2024
Response from Customer Service on 26 Feb 2024
Rena, it's wonderful to hear about your positive experience at The Balfour Hotel Miami Beach. We're delighted that you enjoyed the beach proximity, comfort of our beds, and our delightful service. Your satisfaction is our highest reward. We hope to welcome you back soon.Skylar Siminovsky,General Manager at The Balfour Hotel Miami Beach

10/10 Excellent

Eden

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a fantastic stay at the Balfour. All the staff were lovely and Mary in particular was great. The hotel is in the perfect location and a very short walk from the beach. The free usage of Esteban’s beach loungers made the trip even better. Only negative was loud works being completed at the hotel during the day which wasn’t a huge deal as we were out most days but the work did start quite early and felt like it was directly above us. I would stay again for sure and highly recommend if you’re looking for a chilled stay in south beach. Thanks team Balfour!
Stayed 7 nights in Feb 2024
Response from Customer Service on 25 Feb 2024
Eden, it's great to know you had a memorable stay at The Balfour Hotel Miami Beach and had positive encounters with our team members, especially Mary. We're glad you found our location convenient and enjoyed the added perk of using Esteban’s beach loungers. Concerning the daytime activities that caused some noise, we strive to improve and appreciate your understanding. It's reassuring to know you would stay with us again and recommend us to others. Thank you for choosing us for your South Beach experience.Skylar Siminovsky,General Manager at The Balfour Hotel Miami Beach

6/10 Okay

brittney

Travelled with family and small children
Very cute little hotel. Staff was friendly. Only problem was we are a family of 4 with 2 kids. We got to the hotel to check in to find out there was ac problems so our 2 queen room wasn’t available. They said they gave us to joined king rooms instead. This sounded just fine to us til we got to our rooms and realized they really aren’t “joined” and were on opposite sides of the floor. So either we leave our 10 and 14 year old in a room by themselves in Miami or we each take a kid and sleep in different rooms….on our anniversary. Happy anniversary… ended up each taking a kid and slept in opposite rooms. This would have been a great set up for like 2 adult couples. Not a family with kids.
Stayed 1 night in Feb 2024
Response from Customer Service on 19 Feb 2024
Brittney, it's concerning to hear that the room arrangement didn't meet your family's needs during your stay. While we aimed to provide a solution with the two king rooms, we understand how the actual setup may have been less ideal for a family setting. We strive to better accommodate guests' needs, and your feedback regarding this matter offers valuable insight. We hope to have the opportunity to serve you and your family better in the future.Skylar Siminovsky,General Manager at The Balfour Hotel Miami Beach

8/10 Good

Christiana

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a fine stay. It's a nice enough hotel, though we had a view of an alley, which was less nice. Very kind staff.
Stayed 1 night in Feb 2024
Response from Customer Service on 16 Feb 2024
Christiana, it's delightful to hear that you had a pleasant experience at The Balfour Hotel Miami Beach. We appreciate your commendation of our warm-hearted team members, and we take note of your comment regarding the view from your room. In the future, we recommend requesting a room with a different view for a more enjoyable experience. We hope to host you again on your next trip to Miami Beach.Skylar Siminovsky,General Manager at The Balfour Hotel Miami Beach

6/10 Okay

Nicholas Andrew, Mississauga

Travelled with partner
Liked: Staff & service
Stayed for 3 nights for a quick getaway. Hotel was adequate and had a nice art deco charm but we have certainly stayed in other hotels in the Beach that we have preferred. If you are looking for a quick getaway and a place I lay your head after a day of exploring then this will suffice but if you are looking for an elevated South Beach experience, you might consider venturing elsewhere.
Stayed 3 nights in Jan 2024
Response from Customer Service on 13 Feb 2024
Nicholas Andrew,Thank you for sharing your recent experience. We appreciate that you found the art deco charm at our establishment appealing. While we strive to provide the best possible stay for our guests, it appears our offerings did not meet your specific expectations for a South Beach experience. Rest assured that we continuously work on improving our hotel to ensure both the casual and luxury-seeking traveler feels accommodated.We hope to have the opportunity to exceed your expectations in the future.Skylar Siminovsky,General Manager at The Balfour Hotel Miami Beach

2/10 Terrible

Evita

Travelled with family and small children
I don’t understand how this property has great ratings. We had to make a last minute reservation for 2 nights and after the first night we left while we paid for both. Negatives: The smell! The lobby is the worst but rooms also stink. They are masking the musty smell with something and its headache inducing and nauseating. The original room was so bad that staff provided an alternative room which had a bearable amount of smell. Both mattresses were super old. One had lumps all over while the other had no support in the middle. Neutral: The room is very small and the 2 large queen bed frames are making it feel claustrophobic. Pluses: Pillows on our beds were very nice. Bathroom is tiny but we liked it. Staff was trying their best to accommodate us. Unfortunately, there is not much they could do in relation to mattresses or smell. Location is very good. Overall- there are much better hotels at a similar price point in this area.
Stayed 2 nights in Oct 2023
Response from Customer Service on 11 Feb 2024
Evita, we deeply regret to hear about the disappointments you experienced during your stay. We apologize for any discomfort you might have experienced due to the scent in our hotel and the quality of our bedding conditions. We constantly strive to offer a comfortable experience for our guests and clearly, we fell short in your case.The room size is intended to add a cozy appeal, nonetheless we acknowledge it might not suit everybody's preference. It's heartening to note that our accommodating team members and prime location stood out positively during your visit, along with the comfort of our pillows and the compactness of our bathroom, which you found likable.Your feedback is invaluable. Although there are many benefits to staying with us, we regret to hear that other options seem more appealing. We're always striving to improve the guest experience and hope that, in the future, we may have the chance to demonstrate this to you.Skylar Siminovsky,General Manager at The Balfour Hotel Miami Beach

10/10 Excellent

Tara

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent property! Amazing staff! Close to beach.
Stayed 3 nights in Dec 2023
Response from Customer Service on 8 Feb 2024
Tara, your supportive feedback for The Balfour Hotel Miami Beach is greatly received. We are thrilled you found our location convenient and our team members exceptional. Thank you for noticing the effort we put into maintaining our property. We can't wait for your return visit. Safe travels.Skylar Siminovsky,General Manager at The Balfour Hotel Miami Beach

8/10 Good

Allen

Stayed 4 nights in Jan 2024
Response from Customer Service on 21 Mar 2024
Allen, thank you for the great rating of The Balfour Hotel Miami Beach! We're delighted you enjoyed your stay with us and hope to welcome you back in the future.Skylar Siminovsky,General Manager at The Balfour Hotel Miami Beach

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Customer Service on 12 Feb 2024
Andrew, thank you for the fantastic rating! It's fantastic to hear that your stay was enjoyable at The Balfour Hotel Miami Beach. We appreciate you taking the time to share this feedback and look forward to welcoming you back for another exceptional experience!Skylar Siminovsky,General Manager at The Balfour Hotel Miami Beach

8/10 Good

Roman

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and fantastic staff - very friendly and helpful and always available. Value for the money is top and restaurant is very good. Bikes are available and a short walk to the beach.
Stayed 3 nights in Jan 2024
Response from Customer Service on 21 Jan 2024
Roman, we're thrilled to hear you enjoyed your experience at The Balfour Hotel Miami Beach. We are particularly pleased that our team members' friendliness and helpfulness met your expectations. We're also glad that you found great value with us and enjoyed the offerings from our restaurant, alongside the convenience of our location and available amenities. Looking forward to welcoming you back soon.Skylar Siminovsky,General Manager at The Balfour Hotel Miami Beach

10/10 Excellent

Robbin, Sugar Land

Stayed 1 night in Jan 2024
Response from Customer Service on 8 Feb 2024
Robbin, thank you for your stellar rating. It's wonderful to hear that your stay at The Balfour Hotel Miami Beach lived up to your expectations. Our team is delighted to have contributed to your positive experience. We look forward to welcoming you back soon!Skylar Siminovsky,General Manager at The Balfour Hotel Miami Beach

6/10 Okay

Mayumi

Travelled with family
Liked: Cleanliness, staff & service, amenities
Stayed 1 night in Jan 2024
Response from Customer Service on 19 Jan 2024
Mayumi, your rating has been noted and we appreciate your feedback even though it's devoid of specifics. We're dedicated to improving and providing an exceptional experience for all guests. If you find the time, we encourage you to share more details about your stay at The Balfour Hotel Miami Beach. Your insights would be most valuable for us. Thank you.Skylar Siminovsky,General Manager at The Balfour Hotel Miami Beach

10/10 Excellent

Judith

Stayed 1 night in Jan 2024
Response from Customer Service on 16 Jan 2024
Judith, it's fantastic to see your perfect rating of The Balfour Hotel Miami Beach! We're delighted that you enjoyed your stay and we hope to see you again soon. Safe travels!Skylar Siminovsky,General Manager at The Balfour Hotel Miami Beach

10/10 Excellent

Helena

Stayed 2 nights in Jan 2024
Response from Customer Service on 16 Jan 2024
Thank you for the fantastic rating, Helena!We strive to make all of our guests feel welcome and relaxed during their time at The Balfour Hotel Miami Beach! We can't wait to see you again soon.Skylar Siminovsky,General Manager at The Balfour Hotel Miami Beach

10/10 Excellent

Brian

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice Art Deco boutique hotel. Staff were very helpful and welcoming
Stayed 2 nights in Jan 2024
Response from Customer Service on 14 Jan 2024
Brian, thank you for your wonderful remarks regarding your stay at The Balfour Hotel Miami Beach. We're thrilled you appreciated our Art Deco architectural style and enjoyed the warm welcome from our team members. Your positive feedback means a lot to us, and we hope to welcome you back in the future for another memorable visit.Skylar Siminovsky,General Manager at The Balfour Hotel Miami Beach

10/10 Excellent

Alan, Buffalo

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Right on Ocean Ave. Freindly staff. Just a short walk from the craziness of the strip.
Stayed 3 nights in Jan 2024
Response from Customer Service on 13 Jan 2024
Alan, it's great to hear you enjoyed The Balfour Hotel Miami Beach's prime location and our welcoming team members. We're pleased you appreciated the serene atmosphere within our close proximity to the vibrant strip. We're looking forward to welcoming you back for another enjoyable stay.Skylar Siminovsky,General Manager at The Balfour Hotel Miami Beach

2/10 Terrible

Jerry

Stayed 4 nights in Jan 2024
Response from Customer Service on 28 Jan 2024
We appreciate you taking the time to share your feedback, Jerry.We're disappointed your time with us was less than ideal. It's unfortunate our services didn't meet your expectations. We hope you give us another chance to share a more positive experience with you soon.Skylar Siminovsky,General Manager at The Balfour Hotel Miami Beach

8/10 Good

teresa

Travelled with group
Liked: Cleanliness, staff & service
They are doing construction and several things did not work. The fan in the bedroom has no controls , the lights in the bathroom do not turn off , the fan in the bathroom doesn’t work . The bed very comfy . Location great ! Very nice staff ! The hall colors are dark and gloomy !
Stayed 1 night in Jan 2024
Response from Customer Service on 13 Jan 2024
Teresa, it's encouraging to hear you enjoyed the comfy bed and prime location at The Balfour Hotel Miami Beach. We're happy our team members helped make your stay pleasant. We acknowledge your comments about the room amenities and are diligently working to improve these areas. As for the hallway design, it's part of our ambiance, but we understand that individual preferences may vary. We appreciate your input and look forward to your next stay.Skylar Siminovsky,General Manager at The Balfour Hotel Miami Beach

8/10 Good

Annette

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location, very vlean
Stayed 2 nights in Jan 2024
Response from Customer Service on 13 Jan 2024
Annette, it's great to hear from you! The Balfour Hotel Miami Beach is delighted that you found our location to be advantageous and noted the cleanliness of the property. We thank you for sharing your positive Expedia review and look forward to your return visit!Skylar Siminovsky,General Manager at The Balfour Hotel Miami Beach

10/10 Excellent

Marcello

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Oct 2023
Response from Customer Service on 13 Jan 2024
Thanks for the outstanding rating, Marcello!We're delighted your time at The Balfour Hotel Miami Beach was so amazing! We strive for excellence. We look forward to hosting you again soon so we can share another fantastic experience with you.Skylar Siminovsky,General Manager at The Balfour Hotel Miami Beach

4/10 Poor

Stacey

Stayed 3 nights in Dec 2023
Response from Customer Service on 31 Jan 2024
Stacey, it seems your experience at the hotel didn't completely meet your expectations. We regret to hear that and appreciate your rating as it helps us understand where improvements may be needed. We hope for the opportunity to serve you better in the future.Skylar Siminovsky,General Manager at The Balfour Hotel Miami Beach

8/10 Good

Melinda

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quaint lovely hotel!
Family staying here prior to a cruise. Great location, very near beach, many bars and restaurants. The hotel is on the historic registry so old but quaint. Rooms are adequate size and nicely appointed. Bathroom is very small but, also, nice. Staff is very accommodating. We enjoyed the front porch for breakfast and afternoon drinks. Back terrace provided a relaxing retreat. Would stay here again.
Stayed 3 nights in Dec 2023
Response from Customer Service on 28 Dec 2023
Melinda, thank you for choosing The Balfour Hotel Miami Beach for your family stay. We're delighted to hear you appreciated our hotel's great location, its distinctive architecture, comfortable rooms, and our team members' service. Your enjoyment of the front porch for meals and relaxation on the back terrace certainly brightens our day. We eagerly look forward to your next visit.Skylar Siminovsky,General Manager at The Balfour Hotel Miami Beach

6/10 Okay

Jouko A

Response from Customer Service on 13 Jan 2024
Jouko A, thank you for taking the time to rate your recent stay at The Balfour Hotel Miami Beach. We notice the rating is moderate and would appreciate to learn more about your experience to continuously improve our guests' satisfaction. Please feel free to share any specific details or points of improvement with us. We hope to have another opportunity to provide you with a superior experience next time.Skylar Siminovsky,General Manager at The Balfour Hotel Miami Beach

10/10 Excellent

Albert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location on south beach and a private entrance to the beach. The pool was gorgeous!
Stayed 2 nights in Dec 2023
Response from Customer Service on 25 Dec 2023
Albert, we're thrilled you appreciated The Balfour Hotel Miami Beach's prime location and direct beach access. It's great to hear our beautiful pool area added to your pleasure. We're looking forward to welcoming you back for another exceptional experience.Skylar Siminovsky,General Manager at The Balfour Hotel Miami Beach

6/10 Okay

HUNG, Marietta

Travelled with family
This is not a complaint, but a clarification for others like me who were drawn to the pictures of the property. The room we walked in had 5 windows, all with curtains down. Because every window was facing either the other windows across a small courtyard or walkways to the pool. If you don't want to be observed, you'll have to pull ALL the curtains down, all the time. The first night, we were greeted with some loud music from the restaurant in the hotel lobby. We thought it was the party town special. But the "more passion, more energy" kinda music went on well over 10 pm when the restaurant was supposed to be closed. I went down to complain just to find others were complaining too. The next night was much improved. You can still hear the music, but sleepable. On the positive side, its location is great, the area is quiet and is within walking distance of many great restaurants and the beach. So, still recommend it.
Stayed 2 nights in Dec 2023
Response from Customer Service on 24 Dec 2023
HUNG, thank you for sharing your experience. We understand your concerns about privacy and the vibrancy of the music in the evening. We're continuously refining our offerings to ensure guest comfort. It's encouraging to hear that the noise levels improved on your second night and that you appreciated the convenient location of the hotel. We appreciate your recommendation and hope to offer an even more exceptional experience on your next visit to The Balfour Hotel Miami Beach.Skylar Siminovsky,General Manager at The Balfour Hotel Miami Beach

10/10 Excellent

JOSEPH, EMMAUS

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice Hotel. Too many hidden fees not listed prior to arrival
Stayed 3 nights in Dec 2023
Response from Customer Service on 24 Dec 2023
Joseph, it's great to hear that you considered The Balfour Hotel Miami Beach a very pleasant place to stay. Regarding your feedback on the unexpected fees, we always strive for transparency and we are reviewing our procedures to make sure this issue is addressed. Looking forward to your next stay with us. Thank you.Skylar Siminovsky,General Manager at The Balfour Hotel Miami Beach

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Nice stay
My kids loved the bunk beds. So close to beach. We will definitely come back.
Stayed 1 night in Dec 2023
Response from Customer Service on 23 Dec 2023
We're thrilled to hear that your children enjoyed the bunk beds and proximity to the beach at The Balfour Hotel Miami Beach. It's wonderful you're planning to return - we can't wait to welcome you back!Skylar Siminovsky,General Manager at The Balfour Hotel Miami Beach

8/10 Good

Kira

Liked: Cleanliness, staff & service, property conditions & facilities
Over all great experience! Staff beyond friendly and helpful. Exceptional location! Only thing is the building beside is under construction and during the night you could hear their venting system. Ask when you book if the large yellow air tubes are still active and if so go elsewhere.
Stayed 1 night in Dec 2023
Response from Customer Service on 22 Dec 2023
Kira, it's delightful to hear that you had an excellent time at The Balfour Hotel Miami Beach. Our team members strive to provide the friendliest and helpful service possible, so it's heartening that you valued their efforts. We agree that our location is unique!Regarding your comment about neighboring construction, we aim to ensure our guests have a peaceful stay and are sorry to learn about the noise you experienced. Please be assured that your feedback has been shared with our team to review any possible solutions we can find. We anticipate your next visit and aim to provide an even better experience.Skylar Siminovsky,General Manager at The Balfour Hotel Miami Beach

6/10 Okay

JOSEPH, EMMAUS

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Response from Customer Service on 21 Dec 2023
Joseph, thank you for staying with us and taking the time to leave a rating. We hope to have another opportunity to exceed your expectations during your next stay.Skylar Siminovsky,General Manager at The Balfour Hotel Miami Beach

8/10 Good

Siobhan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our room had a very high pitch noise coming from the central A/C vent. I was able to buy earplugs which really helped. The room and bathroom were very nice but extremely small. There was no lighting near the wardrobe and the bathroom would provide lighting but the open door blocks the drawer so we used our phone flashlight. The outside sitting areas are nice but very dark, no sun really. The location and beach chair/umbrella/table setup along with towels were an amazing amenity and I would definitely stay here again.
Stayed 4 nights in Dec 2023
Response from Customer Service on 17 Dec 2023
Siobhan, it's great to know you appreciated The Balfour Hotel Miami Beach's unique beach amenities and location. We're glad to learn you found the outside sitting areas enjoyable, albeit a little dusky. Your feedback on the room size, lighting, and the noise concern with the air conditioning has been noted. Our team continually works towards creating a better experience for our guests and your input is truly valuable. We're thrilled you're planning on revisiting and we can't wait to welcome you back for an even more fantastic stay!Skylar Siminovsky,General Manager at The Balfour Hotel Miami Beach

4/10 Poor

Belva Kay

Travelled with group
Disliked: Staff & service, amenities, property conditions & facilities
Room was ridiculously small!!!
Stayed 1 night in Dec 2023
Response from Customer Service on 15 Dec 2023
Belva, it is regretful to read that the size of your room did not meet your expectations. Our team aims to ensure our guests' comfort and we understand every guest may have different preferences. We appreciate this feedback and will take it into account as we continually work to improve. Thank you.Skylar Siminovsky,General Manager at The Balfour Hotel Miami Beach

2/10 Terrible

Melissa

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Customer Service on 14 Dec 2023
Melissa, it's disappointing to learn that your stay didn't meet your expectations. We value all feedback and use it to continuously improve our guest experience. Your concerns are important to us and we hope for another chance to show you the high standard of hospitality that we aim to provide.Skylar Siminovsky,General Manager at The Balfour Hotel Miami Beach

10/10 Excellent

Derek

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Customer Service on 14 Dec 2023
Thank you for the fantastic rating, Derek!It's outstanding you had such a wonderful experience at The Balfour Hotel Miami Beach. We care about the satisfaction of our guests. We can't wait to see you again soon!Skylar Siminovsky,General Manager at The Balfour Hotel Miami Beach

8/10 Good

Larissa

Liked: Cleanliness, staff & service
T
Stayed 1 night in Nov 2023
Response from Customer Service on 12 Dec 2023
Thank you for this lovely rating, Larissa!We're thrilled to know we could provide an enjoyable experience for you. We care about the comfort and satisfaction of our guests so we look forward to hosting you again at The Balfour Hotel Miami Beach. We'd like to share an even better experience with you soon.Skylar Siminovsky,General Manager at The Balfour Hotel Miami Beach

8/10 Good

Nicholas

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
William and Nelson were great! Kelly of cleaning very nice. Room was OK
Stayed 2 nights in Dec 2023
Response from Customer Service on 13 Dec 2023
Nicholas, it's wonderful to hear that both William and Nelson made positive impressions during your stay and that you found Kelly to be pleasant as well. We're glad you engaged with our dedicated team members. We appreciate your feedback regarding your room experience and we're always striving for improvement. Thank you for choosing The Balfour Hotel Miami Beach, we'd be thrilled to host you again in the future.Skylar Siminovsky,General Manager at The Balfour Hotel Miami Beach