Exterior

Reviews of Hilton Garden Inn Miami Airport West

3 out of 5
Hilton Garden Inn Miami Airport West
3550 Nw 74th Ave, Miami, FL

Reviews

8.4

Very good

Rating 10 - Excellent. 534 out of 1007 reviews" "
Rating 8 - Good. 265 out of 1007 reviews" "
Rating 6 - Okay. 102 out of 1007 reviews" "
Rating 4 - Poor. 54 out of 1007 reviews" "
Rating 2 - Terrible. 52 out of 1007 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Kyle

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and friendly staff
Stayed 1 night in Mar 2024

6/10 Okay

David

Business traveller, Travelled with partner
It was ok..!!
Stayed 2 nights in Mar 2024
Response from Ardrey on 28 Mar 2024
Hello David,I am sorry to hear that we did not fully exceed the expectations of your stay. I am really hoping there is a way to make it up in the near future for a better one. Regards,Ardrey Lopez

10/10 Excellent

Pamela

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Customer Service! Maryanna was Awesome ~ Very Helpful ~ Thank You So Much!
Stayed 1 night in Mar 2024
Response from Ardrey on 25 Mar 2024
Hello Pamela,Thanks so much for the opportunity for us to host you here at our property. Happy to hear Maryanna assisted you in every way possible. Hope we get the chance to see you again very soon.Regards,Ardrey Lopez

10/10 Excellent

rebecca

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel, nice staff, allowed me to check in early 10/10
Stayed 1 night in Mar 2024
Response from Ardrey on 22 Mar 2024
Hello Rebecca,Thanks so much for your kind words and I appreciate your great remarks about the property. We really hope we get the chance to see you again in the very near future. Regards,Ardrey Lopez

10/10 Excellent

Harrison, CHICAGO

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Parking registration process is inconvenient.
Stayed 1 night in Mar 2024
Response from Devin Hartling on 23 Mar 2024
Dear Harrison,Thank you for your review and comments. I am glad you enjoyed your stay, but sorry you found our parking process inconvenient. We believe it to be quite easy just simply scan a QR code and enter your license plate and payment information. However, we are always looking to make things easier for our guests and we appreciate your feedback as it is a new system for us. I hope to welcome you back again.

10/10 Excellent

Michele

Liked: Cleanliness, staff & service, property conditions & facilities
Great option for cruise parties
Stayed 1 night in Mar 2024
Response from Devin Hartling on 21 Mar 2024
Dear Michele,Thank you for rating your stay with us. I am glad you enjoyed the hotel and found everything to your comfort. We hope to welcome you back again.

10/10 Excellent

Michelle

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Staff was wonderful, attentive and friendly.
Stayed 1 night in Mar 2024
Response from Ardrey on 18 Mar 2024
Hello Michelle,Thank you so much for your feedback and review of the property. We are happy we got the opportunity to host you. I am hoping that we get the chance to see you again in the very near future for another great stay.Regards,Ardrey Lopez

10/10 Excellent

Kayla, Hempstead

Liked: Cleanliness, staff & service, property conditions & facilities
Quick and easy check in process! Very helpful receptionist. Rooms were clean and comfortable!
Stayed 1 night in Mar 2024
Response from Ardrey on 12 Mar 2024
Hello Kayla, Thank you so much for the kind review of the property. We are happy to know you had a great stay with us. Do hope we get the chance to see you again in the very near future for another great stay.Regards,Ardrey Lopez

8/10 Good

Silvia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place But be prepared for hidden costs like parking and breakfast
Stayed 1 night in Mar 2024
Response from Ardrey on 12 Mar 2024
Hello Silvia,Thank you so much for the kind review of the property. We are happy to know you had a great stay with us. Do hope we get the chance to see you again in the very near future for another great stay.Regards,Ardrey Lopez

10/10 Excellent

Tammy

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The hotel was very clean . Nice size room. I would stay here again .
Stayed 1 night in Mar 2024
Response from Ardrey on 12 Mar 2024
Hello Tammy, Thank you so much for the kind review of the property. We are happy to know you had a great stay with us. Do hope we get the chance to see you again in the very near future for another great stay.Regards,Ardrey Lopez

10/10 Excellent

Diane

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff
Stayed 1 night in Mar 2024
Response from Ardrey on 9 Mar 2024
Hello Diane,Thank you for your kind review of the property. We really do appreciate your feedback always. We really hope we get the chance to host you again in the very near future for another great stay. Regards,Ardrey Lopez

8/10 Good

Lynn

Liked: Staff & service
Stayed 1 night in Mar 2024
Response from Ardrey on 8 Mar 2024
Hello Lynn,Thank you so much for the great review. I really hope we get the chance to see you again in the very near future.Warm Regards,Ardrey Lopez

10/10 Excellent

Virginia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very friendly
Stayed 1 night in Mar 2024
Response from Devin Hartling on 3 Mar 2024
Dear Virginia,Thank you for your review and comments. I am glad you enjoyed your stay and felt welcomed by the staff. We hope to welcome you back again!

10/10 Excellent

Raymond, 7246 Creek view Drive

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great food
Stayed 1 night in Mar 2024
Response from Devin Hartling on 2 Mar 2024
Dear Raymond,Thank you for your review and comments. I am glad you enjoyed your stay and the food at the restaurant. It was a pleasure to host you, and we hope to welcome you back again.

10/10 Excellent

Eleni

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay
Stayed 1 night in Feb 2024
Response from Devin Hartling on 1 Mar 2024
Dear Eleni,Thank you for your review and comments. I am glad you enjoyed your stay and found everything to your comfort. We hope to welcome you back again!

6/10 Okay

MohdYaser

Liked: Cleanliness, staff & service
The noisy of air planes fly over the hotel is serious issue. You have to have good set of air plugs.
Stayed 2 nights in Feb 2024
Response from Devin Hartling on 1 Mar 2024
Dear MohdYaser,Thank you for your review and comments. I am sorry your stay was disturbed by the noise of the planes. I appreciate your feedback and we hope to welcome you back again.

10/10 Excellent

Fred

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff at front desk and resturant went out of their way to help us.
Stayed 1 night in Feb 2024
Response from Devin Hartling on 28 Feb 2024
Dear Fred,Thank you for your review and comments. I am delighted you enjoyed your stay and felt welcomed by our staff. It was a pleasure to host you, and we hope to welcome you back again.

10/10 Excellent

Rocio

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is super!
Stayed 3 nights in Feb 2024
Response from Ardrey on 27 Feb 2024
Hello Rocio,Thank you so much for your feedback and we truly appreciate your kind review of the property. Hope we get the chance to serve you again real soon.Regards,Ardrey Lopez

4/10 Poor

Danielle

Liked: Cleanliness
Stayed 1 night in Feb 2024
Response from Devin Hartling on 25 Feb 2024
Dear Danielle,Thank you for rating your stay with us. I am sorry your stay did not meet expectations. We appreciate your feedback and hope to welcome you back for a better stay in the future.

10/10 Excellent

Daniel

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Everything was great
Stayed 1 night in Feb 2024
Response from Ardrey on 21 Feb 2024
Hello Daniel,Thanks so much for the feedback and the review of the property. Really glad to hear you enjoyed your stay with us. We really hope we get the chance to see you again in the very near future for another great stay.Regards,Ardrey Lopez

10/10 Excellent

Michael

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The suite is a good size.
Stayed 1 night in Feb 2024
Response from Devin Hartling on 18 Feb 2024
Dear Michael,Thank you for your review and comments. I am glad you enjoyed your stay and the size of the suite. It was a pleasure to host you, and we hope to welcome you back.

8/10 Good

Yvette, st. augustine

Liked: Cleanliness, staff & service, property conditions & facilities
Hotel was very clean and quiet dining options. Outside of the hotel are difficult to get to because of the highway but surprisingly the hotel restaurant was better than I expected.
Stayed 1 night in Feb 2024
Response from Devin Hartling on 17 Feb 2024
Dear Yvette,Thank you for your review and comments. I am glad you enjoyed your stay and found our restaurant to your liking. We appreciate your feedback and hope to welcome you back again.

8/10 Good

Eugene

Travelled with family
Liked: Cleanliness, property conditions & facilities
The resort was okay...was surprised on the parking fee as it wasn't on website...location was convenient to airport
Stayed 2 nights in Feb 2024
Response from Devin Hartling on 15 Feb 2024
Dear Eugene,Thank you for your review and comments. I am sorry your stay was affected by the parking fee. We began charging for parking December 2023 and it was posted to our website at that time. We apologize for any confusion, and we hope to welcome you back again.

10/10 Excellent

Karl

Stayed 1 night in Feb 2024
Response from Ardrey on 15 Feb 2024
Hello Karl,We are very grateful and appreciative of your review of the property. Thanks so much for the kind remarks. We really hope we get the opportunity to see you again in the near future.Warm Regards, Ardrey Lopez

10/10 Excellent

Lawanda

Liked: Cleanliness, staff & service, property conditions & facilities
I had a comfortable stay
Stayed 1 night in Feb 2024
Response from Ardrey on 15 Feb 2024
Hello Lawanda,We are very grateful and appreciative of your review of the property. Thanks so much for the kind remarks. We really hope we get the opportunity to see you again in the near future.Warm Regards, Ardrey Lopez

10/10 Excellent

Sharranda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was very nice, clean and had good amenities.
Stayed 3 nights in Feb 2024
Response from Ardrey on 4 Feb 2024
Hello Sharranda,We appreciate you for staying with us. It was truly a pleasure to host you. Hope you had a great birthday here in Miami. I really hope we get the chance to see you again in the very near future. Warm Regards,Ardrey Lopez

10/10 Excellent

Vernon

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Very nice. Clean
Stayed 2 nights in Jan 2024
Response from Ardrey on 27 Jan 2024
Hello Vernon,Thank you so much for taking the time and feedback to review our property. It was truly a pleasure to host you here. Really happy to know that everything was perfect for you. Hope to see you again very soon.Warm Regards,Ardrey Lopez

8/10 Good

Ayanna

Stayed 1 night in Jan 2024
Response from Devin Hartling on 21 Mar 2024
Dear Ayanna,Thank you for rating your stay with us. I am glad you enjoyed the hotel, and we hope to welcome you back again.

10/10 Excellent

Jorge

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice
Stayed 1 night in Dec 2023
Response from Ardrey on 27 Jan 2024
Hello Jorge,Thank you so much for the feedback and review of the property. We are delighted to hear you enjoyed your stay with us. Really do hope we get the chance to host you again in the very near future.Warm Regards,Ardrey Lopez

8/10 Good

Judith, Osage

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The showers need updating. Water went on the floor and made it slippery. Pool was cold. Hot tub not working correctly.
Stayed 1 night in Jan 2024
Response from Ardrey on 27 Jan 2024
Hello Judith,Thank you for your feedback and concerns of the property. I will definitely have someone check the hot tub. As for the shower, I can understand it is on the older side, but we will be renovating that in the near future. Hope to see you again soon. Warm Regards,Ardrey Lopez

10/10 Excellent

Sophanna

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to the airport, It was nice to have a free shuttle from Mia airport to hotel, and it’s About 20 minutes drive to Miami port to cruise
Stayed 1 night in Dec 2023
Response from Ardrey on 24 Jan 2024
Hello Sophanna,We are happy to know you had a great stay with us. Do really hope to see you again very soon for another great stay. Warm Regards,Ardrey Lopez

10/10 Excellent

Barbara

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Ardrey on 21 Jan 2024
Hello Barbara,Thank you so much for the feedback and review of the property. We are delighted to hear you enjoyed your stay with us. Really do hope we get the chance to host you again in the very near future.Warm Regards,Ardrey Lopez

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Ardrey on 21 Jan 2024
Hello Thomas,Thank you so much for the feedback and review of the property. We are delighted to hear you enjoyed your stay with us. Really do hope we get the chance to host you again in the very near future.Warm Regards,Ardrey Lopez

10/10 Excellent

Chris

Stayed 1 night in Jan 2024
Response from Devin Hartling on 8 Feb 2024
Dear Chris,Thank you for rating your experience with us. I am glad you enjoyed your stay and found everything to your comfort. I hope to welcome you back again.

10/10 Excellent

Silvana

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service and shuttle was great to get around.
Stayed 1 night in Jan 2024
Response from Ardrey on 17 Jan 2024
Hello Silvana,Thank you so much for your feedback and review of the property. We are happy to know you had a great stay with us. It was truly a pleasure to host you. I really do hope we get the opportunity to see you again.Warm Regards,Ardrey Lopez

10/10 Excellent

Judith, Osage

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was excellent. Room is very spacious. The shower could use some updates but water was hot and had good pressure.
Stayed 1 night in Jan 2024
Response from Ardrey on 14 Jan 2024
Hello Judith,Thank you for staying with us. Delighted to hear you enjoyed your stay. We really hope we get the chance to host you again in the very near future for another great stay.Warm Regards,Ardrey Lopez

6/10 Okay

Marcos

Liked: Cleanliness, staff & service
Stayed 1 night in Jan 2024
Response from Ardrey on 17 Jan 2024
Hello Marcos,Thank you so much for your feedback and review of our property. I am sorry that we did not fully live up to the expectations. Really hope we do get the chance to see you again in the near future for a better stay. Warm Regards,Ardrey Lopez

8/10 Good

Andrew

Stayed 1 night in Jan 2024
Response from Devin Hartling on 1 Feb 2024
Dear Andrew,Thank you for rating your experience with us. I am glad you enjoyed your stay, and we hope to welcome you back again.

10/10 Excellent

Robyn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Ardrey on 10 Jan 2024
Hello Robyn,Thanks so much for the feedback and review of the property. Happy to know you enjoyed your stay with us. Really hope we can host you again in the very near future.Warm Regards,Ardrey Lopez

10/10 Excellent

Henry

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Ardrey on 10 Jan 2024
Hello Henry,Thanks so much for the feedback and review of the property. Happy to know you enjoyed your stay with us. Really hope we can host you again in the very near future.

2/10 Terrible

Edel

Travelled with family and small children, Business traveller
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
When I arrived at the property I was surprised that I had to pay $11 per day for parking. I did not realized this was expected. Later that day I was sitting in the room when I noticed the center night stand that holds the telephone was a little flimsy. My child was walking by this beautiful night stand and it literally came apart and landed on her. I immediately called the front desk and reported the incident. The next morning I mentioned the incident to the Manager Maria. Instead of asking me how’s your kid doing? She immediately says kids climb on tables all the time. I stopped her and told her my kid was not climbing on the table. The table was missing all of the screws and it simply came apart. She was still defensive I couldn’t believe Hilton had someone in her position without any soft skill training at all. She’s like well we can send maintenance after you leave. I told her that I wanted maintenance to come immediately for documentation purposes. She sent a guy name Muhammad he didn’t say much I never heard back from anyone. I did tell the manager that I didn’t even sleep that night because of the incident. All I heard was crickets, she was also whispering things in Spanish to some other guy that was their with her. The unprofessional culture that you experience in Miami you really don’t see it anywhere else.
Stayed 1 night in Jan 2024
Response from Ardrey on 10 Jan 2024
Hello Edel,I am sorry to know that this happened while you stayed with us. This isn't something that anyone could foresee happening and something we never want to happen. I know this experience was far from what you had expected and I do apologize for that. I am hoping that your kid is okay after what happened.Regards,Ardrey Lopez

10/10 Excellent

Jerrina, McDonough

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice stay at this hotel location and close to a lot of convenient food options.
Stayed 1 night in Dec 2023
Response from Ardrey on 10 Jan 2024
Hello Jerrina,Thanks so much for the feedback and review of the property. Happy to know you enjoyed your stay with us. Really hope we can host you again in the very near future.

8/10 Good

Remberto

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Dec 2023
Response from Ardrey on 10 Jan 2024
Hello Remberto,Thanks so much for the feedback and review of the property. Happy to know you enjoyed your stay with us. Really hope we can host you again in the very near future.

2/10 Terrible

David

Travelled with family and small children
Disliked: Staff & service
They advertised the room at one price but changed in arrival. Also i was charged twice for the stay.
Stayed 1 night in Dec 2023
Response from Ardrey on 29 Dec 2023
Hello David,I did take a look at the receipt and I only see a charge for 213.57 for the 1 night room and tax. We did authorize for additional 60 as a security deposit for incidentals. I did not see anything consumed for that so that will be refunded back to your account. Please advise if you have any other additional questions on this. Warm Regards,Ardrey Lopez

10/10 Excellent

Dennis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2023
Response from Ardrey on 29 Dec 2023
Hello Dennis,Thanks so much for your feedback and review of the property. Happy to know we excelled in every aspect of your stay. We hope we get the chance to see you again very soon.Warm Regards,Ardrey Lopez

2/10 Terrible

Olga

Stayed 2 nights in Dec 2023
Response from Ardrey on 31 Dec 2023
Hello Olga, I am sorry to hear that we did not satisfy your needs during your stay. This is not the way we wanted you to have left us on a really bad note. I really hope to contact you regarding your stay to know exactly what occurred. Warm Regards, Ardrey Lopez

10/10 Excellent

Catalina

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Service and food
Nice facility offered food and drinks
Stayed 1 night in Dec 2023
Response from Ardrey on 28 Dec 2023
Hello Catalina,Thanks so much for your feedback and review of the property. Happy to know we excelled in every aspect of your stay. We hope we get the chance to see you again very soon.Warm Regards,Ardrey Lopez

10/10 Excellent

Abhilash

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Ardrey on 28 Dec 2023
Hello Abhilash,Thanks so much for your feedback and review of the property. Happy to know we excelled in every aspect of your stay. We hope we get the chance to see you again very soon.Warm Regards,Ardrey Lopez

6/10 Okay

darell

Travelled with family
The floors in the elevators were nasty. I reported to the front desk that someone tracked bird poop from outside into the elevators and no one did anything about it.
Stayed 2 nights in Dec 2023
Response from Ardrey on 28 Dec 2023
Hello Darell,I am sorry to hear you had a very average stay here at our property. I will advise the housekeeping to take a look at the elevator. I am sorry that really affected your stay with us. Hoping we do get the chance to see you again in the near future.Warm Regards,Ardrey Lopez

10/10 Excellent

Elvin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Ardrey on 28 Dec 2023
Hello Elvin,Thanks so much for your feedback and review of the property. Happy to know we excelled in every aspect of your stay. We hope we get the chance to see you again very soon.Warm Regards,Ardrey Lopez