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Property was close to beach, eating and shopping. Property itself was very old. Electricity was out due to nearby construction.
sue
Stayed 1 night in Mar 2024
Response from Aqua Hotel on 23 Mar 2024
Thank you for taking the time to share your feedback with us. We sincerely apologize for the inconveniences you experienced during your stay at our hotel. We strive to provide a comfortable and enjoyable stay for all our guests, and we are truly sorry that we fell short of your expectations on this occasion. We appreciate your candid feedback and hope to have the opportunity to regain your trust and welcome you back for a much-improved experience in the future.
Thank you for your fantastic review! Your appreciation means a lot to us, and we look forward to welcoming you back for more memorable stays in the future. Best regards
Too noisy, said that on the website that has parking getting there we had to pay 45 usd to park. If I had added that amount, I would have stayed in a better hotel. The noise of people drinking and shouting only stopped at 5:00 in the morning. At 9:00 you have to be awake because check out is at 11:00 in the morning. However, check in at 4:00 pm... I didn't like it and I don't recommend it
Mirelly
Stayed 1 night in Mar 2024
Response from Aqua Hotel on 17 Mar 2024
Thank you for taking the time to share your feedback with us. We sincerely apologize for the inconveniences you experienced during your stay at our hotel. We understand how important a peaceful environment is for our guests, and we regret that you were disturbed by noise from neighboring rooms. Please know that we take such matters seriously and will be reviewing our policies and procedures to ensure a more comfortable stay for all our guests in the future. We appreciate your valuable feedback and hope to have the opportunity to welcome you back for an even better stay. Best Regards,
room was mold issues and one staff was rude. New young guys appear an fixed the situation and he will move to other room
carlos
Stayed 2 nights in Jan 2024
Response from AquaHotel on 15 Mar 2024
We sincerely apologize for the disappointing experience you encountered during your stay at our hotel. Please be assured that we take these concerns very seriously and will immediately investigate and rectify these issues to ensure they do not recur in the future. We strive to provide a comfortable and enjoyable stay for all our guests, and we are truly sorry that we fell short of your expectations on this occasion. We appreciate your candid feedback and hope to have the opportunity to regain your trust and welcome you back for a much-improved experience in the future.
Front desk was friendly and helpful at check in but other hotel employees were not kind or helpful.
I paid $46 for valet parking only to not be able to use my car the rest of the stay. “Valet” at this establishment means that they take it to a parking garage and you have to pay $46 more dollars any time you try to use the car. SCAM.
Rooms are nothing great, minimal at best. Walls are PAPER THIN and we had neighbors up till 2-3AM and could hear them crystal clear. Basically we got no sleep.
A different review said they had bedbugs. We woke up with a few red bites on our feet/ankles but didn’t see the bugs so can’t actually confirm.
Read all the reviews on multiple websites. You can probably find somewhere better in the area. Would not recommend this place even if you are looking for something more affordable. Spend the money to stay somewhere better.
Alexandra
Stayed 1 night in Mar 2024
Response from AquaHotel on 15 Mar 2024
Thank you for your valuable review. Your insights are incredibly helpful, and we're grateful for your feedback. We sincerely apologize for the inconveniences you experienced during your stay at our hotel. We understand how important a peaceful environment is for our guests, and we regret that you were disturbed by noise from neighboring rooms. We're committed to using this information to make meaningful improvements that will enhance your experience with us. Your support is truly appreciated! Regards,
Dear, we strive to provide a comfortable and enjoyable stay for all our guests, and we are truly sorry that we fell short of your expectations on this occasion. We appreciate your candid feedback and hope to have the opportunity to regain your trust and welcome you back for a much-improved experience in the future. Regards
6/10 Okay
Monica
12 Mar 2024
Liked: Staff & service
Disliked: Cleanliness
Monica
Stayed 1 night in Mar 2024
Response from AquaHotel on 15 Mar 2024
Thank you for your valuable review. Your insights are incredibly helpful, and we're grateful for your feedback. We're committed to using this information to make meaningful improvements that will enhance your experience with us. Your support is truly appreciated! Regards,
6/10 Okay
Mohammad Shahriar
Travelled with group
11 Mar 2024
No elevator, no air conditioner switch inside the room. Old style basin , poor quality soap & shampoo. No cupboard inside the room.
Mohammad Shahriar
Stayed 2 nights in Mar 2024
Response from AquaHotel on 15 Mar 2024
Thank you for your valuable review. Your insights are incredibly helpful, and we're grateful for your feedback. We're committed to using this information to make meaningful improvements that will enhance your experience with us. Your support is truly appreciated! Regards,
6/10 Okay
Erika M
Travelled with group
10 Mar 2024
Disliked: Property conditions & facilities
Nice size, but they need to update bathroom and tv. No body length mirror. Great location but sketchy. The hostel next door made it uncomfortable to walk alone to hotel. A lot of hanging out. There’s no pool. No valet parking. Spent 200 extra in parking.
Erika M
Stayed 2 nights in Mar 2024
Response from AquaHotel on 15 Mar 2024
Thank you for your valuable review. Your insights are incredibly helpful, and we're grateful for your feedback. We're committed to using this information to make meaningful improvements that will enhance your experience with us. Your support is truly appreciated! Regards,
1. The shower head was not working well at all
2. The walls are so thin I could literally hear my neighbors words clearly when they were having a conversation and I definitely heard them when they were being very loud.
3. I wasn’t able to change the thermostat.
4. Parking ended up costing $360 for 2 nights.
5. There was a window in the little kitchen area that had no curtain and lights outside the window so the room didn’t even get dark when I went to sleep.
Jordan
Stayed 2 nights in Mar 2024
Response from AquaHotel on 15 Mar 2024
Dear, thank you for taking the time to share your feedback with us. We sincerely apologize for the inconveniences you experienced during your stay at our hotel. We understand how important a peaceful environment is for our guests. We'll certainly look into improving this aspect you mention to ensure a more enjoyable experience for our guests in the future. We appreciate your valuable feedback and hope to have the opportunity to welcome you back for an even better stay Best Regards,
Horrible place! Nothing like the pictures, cheap motel kind
Fabiana
Stayed 6 nights in Feb 2024
Response from Aqua Hotel on 15 Mar 2024
We sincerely apologize for the disappointing experience you encountered during your stay at our hotel. Please be assured that we take these concerns very seriously and will immediately investigate and rectify these issues to ensure they do not recur in the future. We strive to provide a comfortable and enjoyable stay for all our guests, and we are truly sorry that we fell short of your expectations on this occasion. We appreciate your candid feedback and hope to have the opportunity to regain your trust and welcome you back for a much-improved experience in the future.
Dear Armando, your concise feedback is greatly appreciated. We look forward to hosting you again and providing another wonderful experience. If there's anything specific you'd like for your next stay, feel free to let us know. We appreciate your support! Best Regards.
Staff were really friendly, however the only reason that I gave 1 start is because, the place was really uncomfortable and unsafe.The door was really hard to close so we didn’t know if it was close or not.Another thing my sister had spend only one night which was really only a couple of hours and I came in next morning we went to get breakfast and once we came back we notice someone was on the room which was room service .It might be a policy of the hotel, but again it was just a couple of hours that we had spend there and room service came in while we were gone which it was uncomfortable since we never requested room service or were notified that there would be room service next morning.Beds are uncomfortable and room is dirty. If you reserve just be aware on room service next morning since I felt that they should notify you in advance since you are paying for the room and shouldn’t feel unsafe with your stuff when your not there.
Aylin
Stayed 2 nights in Feb 2024
Response from Aqua Hotel on 17 Feb 2024
Thank you for your review and for highlighting the friendliness of our staff! We're sorry to hear that you find the place unsafe and uncomfortable. We understand the importance of a comfortable experience and apologize for any inconvenience caused. We'll certainly look into improving this aspect you mention to ensure a more enjoyable experience for our guests in the future. We appreciate your valuable feedback and hope to have the opportunity to welcome you back for an even better stay Best Regards,
Will not stay here again. No parking. No elevator. No coffee. Not inviting or comfortable. Very loud banging and yelling.
LaTonia
Stayed 1 night in Jan 2024
Response from Aqua Hotel on 15 Feb 2024
We sincerely apologize for the disappointing experience you encountered during your stay at our hotel. We strive to provide a comfortable and enjoyable stay for all our guests, and we are truly sorry that we fell short of your expectations on this occasion. We appreciate your candid feedback and hope to have the opportunity to regain your trust and welcome you back for a much-improved experience in the future.
Extremely outdated, dirty, no parking, no shuttle, old appliances, beds are very low to the floor and not comfortable. No pool or lounge chairs, no elevator only stairs, no coffee or snacks in the morning. If you want cheap no frills for a few hours sleep you might like it. We did not and will not return.
LaTonia
Stayed 1 night in Jan 2024
Response from Aqua Hotel on 7 Feb 2024
Thank you for your valuable review. Your insights are incredibly helpful, and we're grateful for your feedback. We're committed to using this information to make meaningful improvements that will enhance your experience with us. Your support is truly appreciated! Regards
8/10 Good
Osman
26 Jan 2024
Osman
Stayed 1 night in Jan 2024
Response from Aqua Hotel on 22 Mar 2024
Thank you for your fantastic review! Your appreciation means a lot to us, and we look forward to welcoming you back for more memorable stays in the future. Best regards,
10/10 Excellent
Katherine
25 Jan 2024
Katherine
Stayed 4 nights in Jan 2024
Response from Aqua Hotel on 22 Mar 2024
Thank you for your fantastic review! Your appreciation means a lot to us, and we look forward to welcoming you back for more memorable stays in the future. Best regards,
8/10 Good
Ryan
16 Jan 2024
Ryan
Stayed 1 night in Jan 2024
Response from Aqua Hotel on 17 Feb 2024
Thank you for your positive feedback! Your support is truly appreciated! Regards,
We sincerely apologize for the disappointing experience you encountered during your stay at our hotel. We appreciate your candid feedback and hope to have the opportunity to regain your trust and welcome you back for a much-improved experience in the future. Regards
8/10 Good
Ryan
11 Jan 2024
Ryan
Stayed 1 night in Jan 2024
Response from Aqua Hotel on 17 Feb 2024
Thank you for your valuable review. Your support is truly appreciated! Regards,
8/10 Good
Jody
31 Dec 2023
Jody
Stayed 1 night in Dec 2023
Response from Aqua Hotel on 17 Feb 2024
Thank you for your positive feedback! We look forward to hosting you again and providing another wonderful experience. Best Regards,
Thank you for your wonderful feedback! We can't wait to welcome you back for another top-notch stay! Regards
6/10 Okay
Edda
22 Dec 2023
Liked: Staff & service
The hotel and room’s condition is run-down… the washrooms need upgrading. There is no elevator, no fridge or microwave. The front desk staff was friendly and helpful though. Location wise, it’s only a short walk to shopping, ocean drive and Miami Beach
Edda
Stayed 2 nights in Dec 2023
Response from Aqua Hotel on 7 Feb 2024
Thank you for your valuable review. Your insights are incredibly helpful, and we're grateful for your feedback. We're committed to using this information to make meaningful improvements that will enhance your experience with us. Your support is truly appreciated! Regards,
6/10 Okay
Sasikaran
Travelled with partner
22 Dec 2023
Disliked: Amenities
This property benefits from great location but apart from that there is no other service. No complimentary drinks or umbrellas. Especially when it’s raining, the property can be quite wet outside the room. Our airconditioning didn’t have a remote so was turned on the whole night. And using the phone was not working.
Front Desk Staff rude and has no knowledge of services
Christina
Stayed 1 night in Nov 2023
Response from Praveen on 30 Nov 2023
Dear Christina,Thank you for staying with at Aqua Hotel and taking the time to share your comments regarding your stay. We apologize that you stay was less than extraordinary. This is certainly not up to our standards, and it is feedback like yours which allows us to improve our hotel each day. Please allow me to express my sincerest apologies. Rest assured that we have taken the appropriate measures to address the problem with our team in order to prevent any future occurrences.
8/10 Good
George
Travelled with partner
28 Nov 2023
Liked: Cleanliness, staff & service, amenities
The location was great and close to a lot of the sights. The hotel was older though and a lot of these older hotels don't have heat during winter or colder months which can be a big deal if a front moves in.
George
Response from Praveen on 30 Nov 2023
Dear Guest, Thank you for staying with us at Aqua Hotel and for sharing your kind comments! I am delighted to hear that you were able to enjoy our clean hotel as well as take advantage of our convenient location, right in the heart of South Beach. It pleases me that you found our staff to be very accommodating. Our team takes great pride in creating a memorable stay to each of our guests. We cannot wait to welcome you back again soon!
10/10 Excellent
Alberto
Travelled with family, Travelled with group
26 Nov 2023
Liked: Cleanliness, staff & service, amenities
Good location
Alberto
Stayed 1 night in Nov 2023
Response from Praveen on 30 Nov 2023
Dear Guest, Thank you for staying with us at Aqua Hotel and for sharing your kind comments! I am delighted to hear that you were able to enjoy our clean hotel as well as take advantage of our convenient location, right in the heart of South Beach. It pleases me that you found our staff to be very accommodating. Our team takes great pride in creating a memorable stay to each of our guests. We cannot wait to welcome you back again soon!
They advertised that there is a safe in the room. Mine did not work (no power). They said they would be able to fix it the next morning, but I was only there for a night. Asked to switch rooms, and was denied since I had already been in the room and sat in the bed.
amanda
Stayed 1 night in Nov 2023
Response from Praveen on 26 Nov 2023
Thank you for staying with at Aqua Hotel and taking the time to share your comments regarding your stay. We apologize that you stay was less than extraordinary. This is certainly not up to our standards, and it is feedback like yours which allows us to improve our hotel each day. Please allow me to express my sincerest apologies. Rest assured that we have taken the appropriate measures to address the problem with our team in order to prevent any future occurrences
Very nice staff, big room, good amenities, great beach service. Will definitely come again.
Pratt
Stayed 1 night in Nov 2023
Response from Praveen on 22 Nov 2023
Dear Guest, Thank you for staying with us at Aqua Hotel and for sharing your kind comments! I am delighted to hear that you were able to enjoy our clean hotel as well as take advantage of our convenient location, right in the heart of South Beach. It pleases me that you found our staff to be very accommodating. Our team takes great pride in creating a memorable stay to each of our guests. We cannot wait to welcome you back again soon!
Property in terrible condition. AC stuck to 60º freezing cold and no one to fix it. Staff asking you to use your credit cards for other strangers stay. Awful! Stay away from this place and thank me later.
ZACK
Stayed 2 nights in Nov 2023
Response from Praveen on 10 Nov 2023
Dear Guest, Thank you for staying with us at the Aqua Hotel and taking the time to share your comments regarding your stay. We apologize that your stay was less than extraordinary. This is certainly not up to our standards, and it is feedback like yours, which allows us to improve our hotel each day. Please allow me to express my sincerest apologies. Rest assured that we have taken the appropriate measures to address the problem with our team in order to prevent any future occurrences. We hope to have the opportunity of welcoming you back to re-experience Aqua Hotel. In the near future
8/10 Good
Daniel, SAN JOSE
4 Nov 2023
Daniel
Stayed 1 night in Nov 2023
Response from Praveen on 26 Nov 2023
Dear Guest, Thank you for staying with us at Aqua Hotel and for sharing your kind rating! We cannot wait to welcome you back again soon!
10/10 Excellent
FABIO
3 Nov 2023
Liked: Staff & service
FABIO
Stayed 1 night in Nov 2023
Response from Praveen on 10 Nov 2023
Thank you for staying with us at Aqua Hotel and for sharing your kind Rating! We cannot wait to welcome you back again soon!
Our room had a thin door to the adjoining room and we could see light coming through. We felt like we had no privacy, but it was late so went to bed. At 2:30 a.m. the other guests came back and started making a lot of noise with a lot of yelling and laughing. It felt like we were in the same room as then, we could understand everything they were saying. We tried knocking and asking them to be quiet, but they told us to pound sand and got louder. We then tried calling the front desk with no answer. Finally, I went down to the front desk to complain and there was no one there. The other guests didn’t settle down until 4 a.m. and we were left high and dry unable to fall back asleep. The hotel staff should have been available to enforce quiet time and/or move us to a different room. The hotel should also replace the door with something much thicker or a wall. Instead, we had the worst night ever staying at a hotel. Very disappointing.
Blake
Stayed 1 night in Oct 2023
Response from Guest Services on 27 Oct 2023
Thank you for staying with us at Aqua Hotel and taking the time to share your comments regarding your stay. We apologize that you stay was less than extraordinary. This is certainly not up to our standards, and it is feedback like yours which allows us to improve our hotel each day. Please allow me to. express my sincerest apologies A member of our Guest Services Team will be reaching out to you shortly to address the inconveniences you have encountered during your stay.We hope to have the opportunity of welcoming you back to re-experience Aqua Hotel in the near future.
the rooms are really comfy. Enjoyed it greatly, so did our business partners. Highly recommend!
Camila
Response from Praveen on 28 Oct 2023
Thank you for staying with us at Aqua Hotel and for sharing your kind comments! I am delighted to hear that you were able to enjoy our clean hotel as well as take advantage of our convenient location, right in the heart of South Beach. It pleases me that you found our staff to be very accommodating. Our team takes great pride in creating a memorable stay to each of our guests. We cannot wait to welcome you back again soon!
Perfect in every detail. Amazing place, friendly staff and excellent location. Fully equipped room, modern and very clean.
Beatriz
Response from Praveen on 28 Oct 2023
Thank you for staying with us at Aqua Hotel and for sharing your kind comments! I am delighted to hear that you were able to enjoy our clean hotel as well as take advantage of our convenient location, right in the heart of South Beach. It pleases me that you found our staff to be very accommodating. Our team takes great pride in creating a memorable stay to each of our guests. We cannot wait to welcome you back again soon!
Worst experience ever, rude staff, not comfortable, hidden fees. If you’re looking for a nice place to stay in Miami I recommend going to another hotel.
Jorge
Stayed 1 night in Oct 2023
Response from Praveen on 1 Nov 2023
Dear Guest, Thank you for staying with us at the Aqua Hotel and taking the time to share your comments regarding your stay. We apologize that your stay was less than extraordinary. This is certainly not up to our standards, and it is feedback like yours, which allows us to improve our hotel each day. Please allow me to express my sincerest apologies. Rest assured that we have taken the appropriate measures to address the problem with our team in order to prevent any future occurrences. We hope to have the opportunity of welcoming you back to re-experience Aqua Hotel. In the near future
Thank you for staying with us at Aqua Hotel and for sharing your kind Rating! I am delighted to hear that you were able to enjoy our clean hotel as well as take advantage of our convenient location, right in the heart of South Beach. It pleases me that you found our staff to be very accommodating. Our team takes great pride in creating a memorable stay to each of our guests. We cannot wait to welcome you back again soon!
No coffee maker or any available at all.
Room’s DEFINITELY do not look like pictures, very old and needs repairs. Tile in shower was falling apart and temp mud job was done, I refused to even use it. No counter space in bathroom, the tv was super small, I would never stay here again
Tina
Stayed 1 night in Oct 2023
Response from Guest Services on 15 Oct 2023
Thank you for staying with us at Aqua Hotel and taking the time to share your comments regarding your stay. We apologize that you stay was less than extraordinary. This is certainly not up to our standards, and it is feedback like yours which allows us to improve our hotel each day. We would greatly appreciate it if you would be willing to provide further information about any problem you may have encountered as this will help us better understand what happened, to anticipate and prevent any future occurrences.We hope to have the opportunity of welcoming you back to re-experience Aqua Hotel in the near future.
2/10 Terrible
Luana
Travelled with family, Travelled with family and small children
TERRIBLE!!! Do not stay here. No fridge, no microwave, EXTREMELY dirty, broken mattress spring, NOISY, lots of people smoking weed by the fountain all hours of day and they claim to have airport shuttle but that’s a lie. AVOID THIS PLACE AT ALL COSTS!!!!
Luana
Stayed 3 nights in Oct 2023
Response from Guest Services on 15 Oct 2023
Thank you for staying with us at Aqua Hotel and taking the time to share your comments regarding your stay. We apologize that you stay was less than extraordinary. This is certainly not up to our standards, and it is feedback like yours which allows us to improve our hotel each day. We would greatly appreciate it if you would be willing to provide further information about any problem you may have encountered as this will help us better understand what happened, to anticipate and prevent any future occurrences.We hope to have the opportunity of welcoming you back to re-experience Aqua Hotel in the near future.
6/10 Okay
Hanan
Travelled with family
13 Oct 2023
Liked: Cleanliness, staff & service, amenities
The property is overall not bad and the room was clean but the bed was not good at all it’s like you are sleeping on metal it’s also very noisy as you can hear everything from outside and the surrounding rooms also the area around it was very sketchy we almost got attacked by someone right around the corner from it
Hanan
Response from Aqua Hotel on 15 Feb 2024
Thank you for your valuable review. Your insights are incredibly helpful, and we're grateful for your feedback. We're committed to using this information to make meaningful improvements that will enhance your experience with us. Your support is truly appreciated! Regards,
Dear Guest,Thank you for sharing your kind Rating! Our team takes great pride in creating a memorable stay to each of our guests. We cannot wait to welcome you back again soon!
Dear Guest,Thank you for sharing your kind Rating! Our team takes great pride in creating a memorable stay to each of our guests. We cannot wait to welcome you back again soon!
I just wanted a quiet place to stay and be left alone. You provided that perfectly. And if i asked a question or needed something everyone was so helpful. I will be back again soon. loved my room 103, when i do come back I want that room again. The only thing is I wish I could check in before 4pm. I work overnight then travel from orlando and when I arrive I just want to go to sleep
JEFFREY
Stayed 2 nights in Oct 2023
Response from Guest Services on 11 Oct 2023
Thank you for staying with us at Aqua Hotel and for sharing your kind comments.We can't wait to welcome you back soon!
8/10 Good
Scott
9 Oct 2023
Liked: Cleanliness, staff & service
Great location, good room
Great location. Room was a bit dark & a very strange layout. I’m not sure if it’s because we were in a handicap accessible room or if they are all that way. Bed wasn’t very comfortable. Some of the wall plugs didn’t work.
Scott
Stayed 2 nights in Oct 2023
Response from Guest Services on 11 Oct 2023
Thank you for staying with us at Aqua Hotel and for sharing your kind comments!I am delighted to hear that you were able to enjoy our clean hotel as well as take advantage of our convenient location, right in the heart of South Beach. It pleases me that you found our staff to be very accommodating. Our team takes great pride in creating a memorable stay to each of our guests.We cannot wait to welcome you back again soon!
Front desk clerk Paola was amazing. I instantly liked her. She was very helpful. The room is good and bad all at once. Super clean. Convenient location. But, it's Miami Beach and everything costs money. EVERYTHING!!!!
Lisa
Stayed 1 night in Oct 2023
Response from Guest Services on 11 Oct 2023
Thank you for staying with us at Aqua Hotel and for sharing your comments. It is feedback like yours that helps us improve our hotel each day.We hope to have the pleasure of welcoming you back soon!