Executive Two Bedroom Apartment | Desk, soundproofing, iron/ironing board, cots/infant beds
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Reviews of Quest On William

4.5 out of 5
Quest On William
172 William Street, Melbourne, VIC

Reviews

8.4

Very good

Rating 10 - Excellent. 444 out of 1022 reviews" "
Rating 8 - Good. 389 out of 1022 reviews" "
Rating 6 - Okay. 122 out of 1022 reviews" "
Rating 4 - Poor. 41 out of 1022 reviews" "
Rating 2 - Terrible. 26 out of 1022 reviews" "

8.4/10

Cleanliness

8.4/10

Staff & service

7.4/10

Amenities

8.0/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

10/10 Excellent

Dean, Waverley

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Apr 2024

10/10 Excellent

Kate

Liked: Cleanliness, room comfort
Stayed 1 night in Jan 2024
Response from William on 29 Jan 2024
Dear KateThank you very much for your 5/5 review. I am pleased to read you enjoyed your stay with us. I am looking forward to welcoming you again.Kind RegardsWilliam ChenBusiness Owner

10/10 Excellent

Natasha

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
A lovely and spacious two bed apartment. Very well priced for location. Impeccably clean and very comfortable for our family. Able to park car on site for a reasonable fee and come and go as we needed. Excellent access to transport options even though we walked everywhere as it was central.
Stayed 1 night in Jan 2024
Response from William Chen on 17 Jan 2024
Dear NatashaThank you for your 5/5 review. I am thrilled to read you enjoyed the stay with us. I can't wait to welcome you again.Kind RegardsWilliam ChenBusiness Owner

8/10 Good

Daniel

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Everything was fine, except for our internet access. It was very slow and sometimes nonexistent. Luckily the staff at Reception gave us another password, which worked
Stayed 9 nights in Dec 2023
Response from William Chen on 17 Jan 2024
Dear DanielThank you for your 5/5 review. I am thrilled to read you enjoyed the stay with us and our team looked after you. I can't wait to welcome you again.Kind RegardsWilliam ChenBusiness Owner

10/10 Excellent

Helen

Stayed 1 night in Dec 2023
Response from William on 29 Jan 2024
Dear HelenThank you very much for your 5/5 review. I am pleased to read you enjoyed your stay with us. I am looking forward to welcoming you again.Kind RegardsWilliam ChenBusiness Owner

10/10 Excellent

John

Liked: Cleanliness
Stayed 1 night in Dec 2023
Response from William Chen on 29 Dec 2023
Thank you very much for your 5/5 review. I am pleased to read you enjoyed your stay with us. I can't wait to accommodate you again.Kind RegardsWilliam ChenBusiness Owner

4/10 Poor

Dylan

Disliked: Cleanliness, amenities, property conditions & facilities
I was pretty unhappy with my stay. Minor issues - some of the lights in the room were not functioning. Room was not as clean as it could have been. Outdated. Air conditioning was from the 1980's. Major issues - I have a medical condition that requires me to utilise certain gym equipment daily. I selected this hotel as I was of the opinion that it would be acceptable. The gym was a 3m x 4m room in the middle of a fire escape, no ventilation, no covid compliance (no wipes or sanitiser), 1 tread mill, some dumbbells and a bike that was not plugged in or serviced sine 2020. Access to the gym was a nightmare and I had to visit reception 4 times just to get access. Water issues - Some major issues within this building from what I heard. Noises in the walls that were very loud and shaking the room. I was also mid shower and all the water for the room was lost. Staff were pleasant enough and offered to upgrade me but honestly, for the price I paid (over 2k), this was one of the worst places I have stayed in. Not returning. Would struggle to give 2 stars
Stayed 9 nights in Nov 2023
Response from William Chen on 10 Dec 2023
Dear DylanThank you for your review. I am disappointed to read you didn't have great guest experience during your stay. Our goal is making our guests stay effortless. We have acted on your comments, we can offer you a better room if you stay with us again in the future. I am looking forward to welcoming you again in the future.Kind RegardsWilliam ChenBusiness Owner

10/10 Excellent

Muhammad Kai Ibrahim Ergo

Liked: Cleanliness, room comfort
Excellent stay.
Was an excellent stay. Upgraded to a two bed room which was nice. Property was very clean and the receptionist were friendly and helpful.
Stayed 1 night in Dec 2023
Response from William Chen on 6 Dec 2023
Dear MuhammadThank you for your 10/10 review. I am pleased to read you enjoyed your stay. I can't wait to accommodate you again.Kind RegardsWilliam CHENBusiness Owner

10/10 Excellent

Genevieve

Liked: Cleanliness, property conditions & facilities
Very comfortable apartment with everything you need. Quiet at night. Facilities in excellent condition.
Stayed 1 night in Nov 2023
Response from William Chen on 6 Dec 2023
Dear GenevieveThank you very much for your 5/5 review. I am really pleased to read your feedback and I will pass to the team and I am sure they love to read it. I am looking forward to welcoming you again in the future.Kind RegardsWilliam ChenBusiness Owner

6/10 Okay

Verified traveller

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
We stayed in a 2 Bed Apartment and it was very good, plenty of space, lots of room in the 2 bedrooms and lounge/dining area (3 sofas!). The kitchen was large and overall the apartment was very clean and in good condition. The hotel reception and corridors were tidy too. The hotel is walkable to many central places and has a tram stop right outside so it was convenient for us not having a car. The negative is the noise - from other guests. Constant doors banging (they do not have soft closers) upto and past midnight. And it is a VERY loud bang. This continued every night. I asked the guests to stop but was laughed at. There is no night porter so we had to put up with it. The hotel needs to do something about the guests or the doors. Overall a nice place, but given the noise and lack of sleep, we won't go there again.
Response from William Chen on 14 Nov 2023
Dear RussThank you for your review. I am pleased to read you overall are satisfied with your stay. I am sorry to hear your sleep wasn't great because of noise. Our goal is making our guests stay comfortable and effortless. If you stay again with us, I would like to offer you another room and see how it is going.I am looking forward to accommodating you again.Kind RegardsWilliam CHENBusiness Owner

8/10 Good

Verified traveller

Liked: Cleanliness, room comfort
Building looked old and somewhat run down. Minimal interaction with staff. Location was good. Not all heating units worked.
Stayed 4 nights in Oct 2023
Response from William Chen on 14 Nov 2023
Dear guestThank you for taking time reviewing us. I am glad to see you overall satisfied with your stay. I am looking forward to accommodating you again in the future.Kind RegardsWilliam ChenBusiness Owner

8/10 Good

Charles

Travelled with partner
Well situated and spacious. Tram outside the front door was very handy
Stayed 7 nights in Oct 2023
Response from William Chen on 14 Nov 2023
Dear CharlesThank you very much for your review. Our hotel is central location of Melbourne CBD within free tram zone and walking distance to all famous places. I am looking forward to welcoming you again.Kind RegardsWilliam ChenBusiness Owner

10/10 Excellent

Verified traveller

Liked: Cleanliness, room comfort
Great service and central location
Stayed 1 night in Oct 2023
Response from William on 26 Oct 2023
Dear guestThank you very much for your 10/10 review. I am pleased to read you enjoyed your stay with us. I can't wait to accommodate you again in the future.Kind RegardsWilliam ChenBusiness Owner

6/10 Okay

Chris

Stayed 1 night in Oct 2023
Response from William Chen on 25 Oct 2023
Dear ChrisThank you for your review. I am glad to see you are satisfied your stay. I am looking forward to welcoming you again.

10/10 Excellent

MIchelle

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great stay as always!
Stayed 1 night in Sep 2023
Response from William Chen on 5 Oct 2023
Dear MichelleThank you for taking time review us. I am pleased to see you enjoyed your stay with us. Certainly I am looking forward to welcoming you again in the future.Kind Regards

6/10 Okay

Matthew, Tempe

Business traveller
Liked: Cleanliness, property conditions & facilities
It's OK.
Stayed 2 nights in Sep 2023
Response from William Chen on 5 Oct 2023
Dear MatthewThank you for your review. I am pleased to read you overall satisfied your stay. I am looking forward to welcoming you agian.Kind Regards

10/10 Excellent

Irene Christa

Liked: Cleanliness, amenities, property conditions & facilities
Suited our needs perfectly
Stayed 4 nights in Aug 2023
Response from William Chen on 4 Sept 2023
Dear IreneThank you very much for your 5/5 review. I am pleased to see you overall enjoyed your stay with us. I can't wait to accommodate you again and spend more time in Melbourne.Kind RegardsWilliam ChenBusiness Owner

10/10 Excellent

Hans

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Staff were welcoming and helpful the room was great and very comfortable
Stayed 2 nights in Aug 2023
Response from William on 28 Aug 2023
Dear HansThank you very much for your 5/5 review. I am trilled to see our team looked after you like home.I can't wait to accommodate you again in the future.Kind RegardsWilliam ChenBusiness Owner

10/10 Excellent

Richard

Stayed 1 night in Aug 2023
Response from William Chen on 4 Sept 2023
Dear RichardThank you very much for your 5/5 review. I am pleased to see you enjoyed your stay with us. I am looking forward to welcoming you again in the future.Kind RegardsWilliam ChenBusiness owner

2/10 Terrible

Jessica

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
Our two bedroom apartment was in a terrible condition. The fridge had a fowl odour (think rotten fish) that despite giving it a thorough clean we could not get ride of. The cooking utensils and stover were covered in a think film of grease, the clothes dryer was not operational and the general apparent was dirty. Within 5 minutes of walking inside our socks were black. The sofa bed where our son needed to sleep was covered in crusty grime and stains. We paid a premium to stay in the city centre and the apartment provided a very disappointing experience.
Stayed 2 nights in Jul 2023
Response from William on 9 Jul 2023
Dear JessicaI do apologise for what you experienced, certainly it's not our standard. I will certainly address the issue immediately and investigate your comment. If you would like to further discuss the issue, please feel free to contact me.Please feel free to contact us, I would like to offer you a better room next time.Kind RegardsWilliam ChenBusiness Owner

6/10 Okay

Cheryl

Liked: Cleanliness
Unhappy with the security
The room was rundown but clean. It was a pleasant stay for the first night but a stranger rang my doorbell late at night on my second night there. I was grateful that there is a security camera in the room to identify the person without opening the door (there was no peep hole on the door). I’ve ignored it and the person left. I left the room at 5am due to an early flight but found four strangers sleeping on sofa on groundfloor. I was surprised as I am sure they did not have swapped cards to enter the property. I checked out by sliding my keys under the glass door leading to reception as per the receptionist when I asked about early check outs. The door is always locked after hours, which I assumed it is safe to do so. Things took a turn when I received a call at 11am asking if I’m still in the room.They told me that they didn’t receive the keys. I’ve informed them of the situation and they said they’ll check the security cameras. They didn’t ring me back as requested when I asked for an update on the situation. However, I’m glad they didn’t take the pending deposit, which was requested on check in. Overall, I’m disappointed with the security of the place. I will not stay there again and would rather pay more for safety.
Stayed 2 nights in Jun 2023
Response from William Chen on 3 Jul 2023
Dear CherylThanks for your survey. I do apologise what you experience was. Our receptionist found the keys in the room. Obviously they should check the room before they contacted you.I am disappointed to read the unsafe building. Indeed, to access the building, we must use the swap the cards. Quest on William gives the highest priority to ensure our guests stay safe and comfort. We will certainly work with the owner corporation to improve the security.Please give us a call if you come back to Melbourne. We will organise the better room and service for you. I am looking forward to welcoming you again.Kind Regards William ChenBusiness owner

10/10 Excellent

Lorraine

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Friendly staff, comfy bed, centrally located.
Stayed 1 night in Jun 2023
Response from William Chen on 4 Jul 2023
Dear LorraineThank you very much for your 5/5 review. I am glad you enjoyed your time with us. We are looking forward to welcoming you again in the future.Kind RegardsWilliam ChenBusiness Owner

10/10 Excellent

Cheryl, Edmonton

Liked: Cleanliness, amenities, property conditions & facilities
Great location with a tram stop out the front & central to most places. Rooms were very comfortable & cooking facilities were good.
Stayed 2 nights in Jun 2023
Response from William on 26 Jun 2023
Dear CherylThank you very much for your 5/5 review. It's glad to see you enjoyed your time, our location, and our facilities. We can't wait to welcome you again in the future. Kind RegardsWilliam ChenBusiness Owner

8/10 Good

John

Travelled with family and small children
Liked: Cleanliness
Was a good easy spot but very noisy at night.
Stayed 3 nights in Jun 2023
Response from William on 22 Jun 2023
Dear JohnThank you for your review 4/5. I am looking forward to accommodate you again with quiet room next time.

6/10 Okay

Mark

Stayed 1 night in May 2023
Response from William Chen on 22 Jun 2023
Dera Mark Thanks for your review. I am looking forward to welcome you again in the future.

10/10 Excellent

Annette

Stayed 2 nights in May 2023
Response from William Chen on 22 Jun 2023
Dear AnnetteThank you very much for your 5/5 review. We are looking forward to welcoming you again in the future.

6/10 Okay

Verified traveller

Travelled with family
Disliked: Room comfort
Stayed 1 night in Apr 2023
Response from Quest on William on 2 May 2023
Thank you for your review.

10/10 Excellent

Kate

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The service was amazing! We couldn’t close the windows in our room so we got moved straight away. It was so lovely & the staff where just wonderful
Stayed 1 night in Apr 2023
Response from Quest on William on 2 May 2023
Dear KateThank you very much for your 5/5 review.We are looking forward to welcoming you again in the future.QUEST on William

10/10 Excellent

Mary-Anne

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Friendly & helpful staff
Stayed 2 nights in Mar 2023
Response from QUEST ON WILLIAM on 7 Mar 2023
Dear Mary-AnneThank you very much for your 5/5 review. We pride our staff delivered the great service. We are looking forward to welcoming you again.Kind RegardsQUEST on William

8/10 Good

Boon Jun, Singapore

Business traveller, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Front desk is friendly and helpful. Room service comes by every day. Within "free tram zone" hence very accessible to a lot of areas within CBD. The thermostat was a little wonky, not a huge issue with Melbourne's weather. All in all great for business travel
Stayed 4 nights in Feb 2023
Response from Quest on William on 28 Feb 2023
Dear Boon,Thank you for staying with us and rating 4 out of 5.We are pleased that our staffs have been attentive to your need. We are looking forward to see you soon in the future.Warm regards,Quest on William

6/10 Okay

Sook Cheng

Travelled with family
Quest on William is a fantastic location close to tram services. The apartment is old and requires a fresh look and some renovation will be good. The internet is poor - almost non existent.
Response from Quest on William on 23 Dec 2022
Hi Mr Cheng,Thank you for choosing to stay with us. We thank you for your feedback.We sorry for your Wifi issue. The weather has been bad recently. we indeed have separated private internet for guests. Next time when you come back to visit us, We will make sure your internet is strong for your use. We are looking forward to see you in 2023.Warm regards,

2/10 Terrible

Glenn

Travelled with group
Disliked: Cleanliness, room comfort
Terrible service
We arrived at 3.30pm on a Friday afternoon to be told they had plumbing problems and we had to be moved to another hotel.It was much further from the CBD and took us nearly an hour to get there in peak traffic. Nobody rung us, they could not give us directions and the lady behind the counter kept sniffing and had her mask on her chin. Why weren't we notified earlier? They had our phone number. It would have been much easier if they simply rung us and gave us the new address. After the concert it cost us an extra $20 for an Uber to get back to where we were staying.
Stayed 1 night in Dec 2022
Response from QUEST ON WILLIAM on 13 Dec 2022
Dear GlennI do apologise your experience. Unfortunately we have plumbing issue in the morning in the apartment, so that we have to relocate to other hotel which is similar standard from us.We hope we can accommodate you again in the future.

10/10 Excellent

Laura

Travelled with group
Liked: Cleanliness, room comfort
Stayed 2 nights in Nov 2022
Response from QUEST ON WILLIAM on 13 Dec 2022
Thank you Laura for your 10/10 review.We are looking forward to welcoming you again in the future.

6/10 Okay

Mark

Travelled with family
Disliked: Room comfort
Sufficient. But not as nice as the photos
We stayed for 5 nights as we vacationed in the Melbourne area. We found the furniture and appliances to be much older and worn down than the photos on hotels.com. The Washer / Dryer was in the bathroom and the Dryer did not vent outside, so the bathroom was very humid when we washed clothing. We found access to electrical plugs to be awkward and out of the way. Had to pull the bed out to get a plug to charge our phones at night. Had to unplug the heater to have a plug by the table in order to charge our computer. The free internet required that we plug a dongle into our PC USB port. Not sure how we would have gotten internet if we didn't have our PC>
Stayed 6 nights in Nov 2022
Response from Quest on William on 21 Nov 2022
Dear Mark\Thank you for your feedback. Normally the air vent can ventilating the hot humid air out of the bathroom, however sometimes if the dryer is running more than 1 hour, can be very humid, if so, the bathroom doors must be kept open, and get fresh air changed.With power plugs, there are a few of spots can charge your phone, such as kitchen, bathroom, underneath of TV, wall near the bedroom entry door. We don't encourage the guest to move the bed and charge the phone, because security reason.Thank you for your feedback.QUEST on William

10/10 Excellent

Alan

Liked: Cleanliness, room comfort
Very central without being on a major road.
Stayed 9 nights in Nov 2022
Response from Nichapa on 20 Nov 2022
Dear AlanThank you very much for your review.We will keep improving our Quest standard and we are looking forward to welcome you again.Kind RegardsQUEST on William

6/10 Okay

Darrell

Business traveller, Travelled with partner
Liked: Cleanliness
Disliked: Property conditions & facilities
Good location but room is dated and exhaust fan in bathroom did not work, soap holder in shower needs attention. This writer feels this property is not worth the money you have to pay
Stayed 1 night in Nov 2022
Response from Nichapa on 20 Nov 2022
Dear Ms. DarrellThank you very much for your survey.We do apologise your experience. We have addressed the issues you mentioned. We have briefed with our housekeeping team to improve our cleaning standard.We are looking forward to welcome you in the future.Kind RegardsQUEST on William

8/10 Good

Paul, CAMPERDOWN

Liked: Amenities
Stayed 1 night in Oct 2022

10/10 Excellent

Kate

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great location. Easy walk to dining and shopping. Clean and quiet.
Stayed 1 night in Sep 2022
Response from Quest on William on 9 Oct 2022
Dear KateThank you for your review.We are looking forward to welcoming you again.

6/10 Okay

Jennifer

Stayed 1 night in Sep 2022
Response from Quest on William on 9 Oct 2022
Thank you Jennifer for you reivew.

4/10 Poor

Lisa

Travelled with partner
Disliked: Cleanliness
The apartment was filthy dirty. - Carpets not vacuum - Food stuck to the carpet - Food stuck to the front of the fridge - Food & spill marks on the couches - Food stuck to the privacy blinds - Finger marks all over the glass table, coffe table & all taps - Food & hand marks all over the bedroom mirror. - Toothpaste still on the taps in the bathroom - The toilet was dirty & hair beside the toilet. - Dirty water runs beside & under the vanity. This is just to mention a few of the issues we encountered. On complaining to the front desk we were advised that housekeeping could clean on Monday, which was 2 days later & our check day... I had to spend time cleaning the apartment just to feel slightly comfortable as we had no option but to stay. I have since contacted management who apologised that they were having housekeeping issues due to the housekeeping manager being off that weekend but the filth had been there for more than 1 weekend plus, the apartment had been vacant the night prior to our check in so that is no excuse as there would have been no rush to clean. We paid good money & no compensation or any form of reimbursement was offered & further correspondence was ignored by Management. I DO NOT RECOMMEND THIS HOTEL, spend your hard earned money elsewhere.
Stayed 2 nights in Aug 2022
Response from Quest on William on 24 Oct 2022
Dear LisaI do apologise your bad experience. We have address to housekeeping team about the issue.

8/10 Good

Mandy

Stayed 1 night in Jul 2022

8/10 Good

Yoke Keong

Liked: Cleanliness, property conditions & facilities
The room is big
Stayed 4 nights in Jul 2022
Response from Quest on William on 24 Jul 2022
Dear Yoke Thank you for your review. I am looking forward to welcoming you again.

8/10 Good

Neil

Liked: Cleanliness, amenities, property conditions & facilities
Good location. Clran room with all you need. Helpful reception.
Stayed 2 nights in Jun 2022
Response from Quest on William on 24 Jul 2022
Dear Neil Thank you for your review. We are looking forward to welcoming you again.

10/10 Excellent

Michelle

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Nice central location. Very comfortable room.
Stayed 1 night in Jun 2022
Response from Quest on William on 24 Jul 2022
Thank you Michelle for your 5/5 review We are looking forward to welcoming you again.

8/10 Good

Maria E

Stayed 1 night in Jun 2022
Response from Quest on William on 20 Jun 2022
Thank you for your review

2/10 Terrible

Stephanie

Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Jun 2022

4/10 Poor

Jenna

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in May 2022

8/10 Good

Claira

Travelled with group
Liked: Cleanliness, room comfort
Weekend away
Great location. Easy to walk into the City or Tram. We had 3 two bedroom apartments. One on the 12th floor, 2 on the 6th. The one on the 12th was larger They are great apartments for the price.
12th floor
Stayed 2 nights in May 2022
Response from WILLIAM on 20 May 2022
Dear Claira Thank you for your review. I am looking forward to welcoming you again. QUEST on William

6/10 Okay

Stephanie

Travelled with group
Disliked: Amenities, property conditions & facilities
The location is very convenient and it is not easy to find a 2 bedroom apartment in the city for that price. But the property was pretty run down. The walls were scuffed and needed painting. The rooms were dark and some of the light bulbs didn't work nor did the phone. None of the appliances e.g. TV, lamps etc were plugged in when we arrived
Stayed 3 nights in Apr 2022
Response from William on 10 May 2022
Dear Stephanie Thank you for your review. The apartment you stayed is old fashion, whilst we have scheduled the apartment for refurbishment in next two months as it is the last stage for the project.

10/10 Excellent

Lorraine

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Easy to get to, clean and comfortable with friendly staff.
Stayed 1 night in Apr 2022
Response from William on 10 May 2022
Dear Lorraine Thank you for your feedback. We are looking forward welcoming you again.