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Reviews of Hilton Los Angeles/Universal City

4 out of 5
Hilton Los Angeles/Universal City
555 Universal Hollywood Dr, Universal City, CA

Reviews

8.6

Excellent

Rating 10 - Excellent. 1525 out of 2606 reviews" "
Rating 8 - Good. 567 out of 2606 reviews" "
Rating 6 - Okay. 267 out of 2606 reviews" "
Rating 4 - Poor. 144 out of 2606 reviews" "
Rating 2 - Terrible. 103 out of 2606 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Enrique

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and service!
Stayed 3 nights in May 2024

8/10 Good

Virginia Vicky, Winton

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay for a trip to Universal Studios and City Walk. It was a 10 min walk.
Stayed 2 nights in May 2024

10/10 Excellent

Lisa

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 2 nights in May 2024

10/10 Excellent

ISIS

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 2 nights in Mar 2024

10/10 Excellent

Keyla

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Super beautiful place, walking distance to Universal Studios. Wonderful staff!
Stayed 1 night in May 2024

10/10 Excellent

Dylan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful
Stayed 2 nights in May 2024

10/10 Excellent

Jimmy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the view and how close it was to Universal Studios Hollywood. Staff were great!
Stayed 2 nights in May 2024

10/10 Excellent

Teresa

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful
Stayed 1 night in May 2024

10/10 Excellent

Stephanie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing staff. Everyone was friendly, informative, and went above and beyond to make sure we had a great stay.
Stayed 1 night in May 2024

10/10 Excellent

Luis

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We arrived early and were able to leave our luggage and jump on the tram. Very convenient friendly and professional team. The tram driver was great and helpful. I just hope the parking wasn't so expensive at least offer a discount for Hilton Honors members. Great property
Stayed 1 night in May 2024

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities
Good service
Stayed 1 night in May 2024

10/10 Excellent

Sandra

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the seafood buffet, the wait staff was great in both areas bar and dining.
Stayed 3 nights in May 2024

8/10 Good

Jaimie

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful space, would be 5 stars if it weren't for all the extra charges. Breakfast is pricey. And, even as an honors member, I was dinged for all sorts of small charges at checkout. Also a bit of a bummer you can't acrue Hilton Honors points when booking through Expedia. Regardless, the room was clean and spacious. The hotel was super close to Universal and City Walk, which makes it a perfect stay when visit the theme park.
Stayed 3 nights in May 2024

10/10 Excellent

Nav

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The convenience of being near Universal Studios Hollywood. Amazing amenities too.
Stayed 2 nights in May 2024

10/10 Excellent

Rodrigo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is really convenient.
Stayed 2 nights in May 2024

2/10 Terrible

Riga

Stayed 1 night in May 2024

10/10 Excellent

Patricia, Riverside

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean, nice and safe
Stayed 1 night in May 2024

8/10 Good

Tyson

Liked: Cleanliness
Stayed 3 nights in May 2024

2/10 Terrible

Tats

Travelled with group
Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
Room was musty damp mold smell, had maintenance come up and spray and change air filter since apparently they didnt have any other rooms available. Restrooms didnt have vents, if someone did numbee 2 the smell lingered. No wonder room was damp, no exhauset. gave us free buffet breakfast at least.
Stayed 1 night in May 2024

10/10 Excellent

Cynthia

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent property!! Booked here to stay with my 2 children and husband and the room was very spacious. We got a king bed& pullout couch with corner view. Everything was so clean, staff went above and beyond. We booked here to go to universal & there is a shuttle that runs every 15 min, but the park is also a short 10 min walk! I would highly recommend this place
Stayed 2 nights in May 2024

8/10 Good

Teresa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location for visiting Universal and a beautiful property.
Stayed 2 nights in May 2024

10/10 Excellent

Jayesh

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff made our stay very pleasant
Stayed 2 nights in May 2024

8/10 Good

Shirese

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
We loved that we were able to walk to Universal!
Stayed 4 nights in May 2024

10/10 Excellent

rosemary

Liked: Cleanliness, staff & service, property conditions & facilities
Clean, super friendly staff, conveniently located and very kid/family friendly!
Stayed 2 nights in May 2024

10/10 Excellent

Jacqueline

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything is clean and nice place
Stayed 1 night in May 2024

8/10 Good

Janessa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2024

10/10 Excellent

Leticia

Stayed 2 nights in May 2024

8/10 Good

Yandel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024

4/10 Poor

Debra

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Carpet in room was very stained toilet paper was so thin no microwave front desk didn't seem to have many answers to question
Stayed 4 nights in May 2024

8/10 Good

Michael

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed at this property a few times because of its proximity to Universal Studios. They have a shuttle, but you could even walk, we will be back.
Stayed 2 nights in May 2024

10/10 Excellent

Rachel-Louise, Honolulu

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Linda at the front desk was very helpful and sweet. The hotel was clean, well kept and smelt fresh. Overall staff appeared happy to be at work and seemed to be having a great time helping out the guests. Parking garage was easy to find and lots of parking throughout the day. Me and my family of 5 felt safe and extremely happy at this Hilton :)
Stayed 6 nights in May 2024

10/10 Excellent

Tiara

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was so clean and felt just like home, everyone was so nice and helpful. It was walking distance to Universal. Also we had a perfect view of Universal from our room which was amazing.
Stayed 3 nights in May 2024

10/10 Excellent

Jake

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

8/10 Good

April

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Proximity to the park was excellent. Didn’t need a shuttle and could walk with ease. Staff were friendly but most not genuinely so. Felt forced. Housekeeping an issue for us. Supplies not replenished each day i.e. coffee creamer and stir sticks, water bottles. Hair dryer broken in room. Overall an excellent place to stay/ buffet breakfast overpriced but convenient and good selection.
Stayed 4 nights in May 2024

8/10 Good

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2024

8/10 Good

Pam

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in May 2024

8/10 Good

JESSE

Liked: Cleanliness, staff & service
Stayed 1 night in May 2024

10/10 Excellent

Natalie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and close to universal.
Stayed 3 nights in Apr 2024

10/10 Excellent

Russell

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
First time staying. Definitely will return.
Stayed 1 night in Apr 2024

8/10 Good

Raulito

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was very welcoming and accommodating. Breakfast could’ve been maybe lesser in price or even included as complementary such as other hotels.
Stayed 2 nights in Apr 2024

10/10 Excellent

Edwin, Carmichael

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The proximity to Universal Studios, the convenience of the shuttle, and the delicious food options make this the place to stay
Stayed 2 nights in Apr 2024

10/10 Excellent

Keri, Miami

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean room , friendly check in staff. Plenty of dining options surrounding property. Easy to park
Stayed 3 nights in Feb 2024

10/10 Excellent

Tracey

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

10/10 Excellent

Rigoberto

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location! Staff was very friendly!
Stayed 1 night in Apr 2024

2/10 Terrible

cheang ciing

Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service
Stayed 3 nights in Apr 2024

10/10 Excellent

Jennifer, visalia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay for universal studios
Stayed 1 night in Mar 2024

10/10 Excellent

Angel

Liked: Cleanliness
Great
Stayed 2 nights in Apr 2024

10/10 Excellent

J

Liked: Amenities
cleaning and good location
Stayed 2 nights in Apr 2024

10/10 Excellent

Heidi

Stayed 2 nights in Apr 2024

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities
Really enjoyed the Sierra bar, food and service!
Stayed 2 nights in Apr 2024