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Reviews of Town Hall Hotel – Shoreditch

5 out of 5
Town Hall Hotel – Shoreditch
Patriot Square, Bethnal Green, London, England

Reviews

9.0

Wonderful

Rating 10 - Excellent. 664 out of 1001 reviews" "
Rating 8 - Good. 227 out of 1001 reviews" "
Rating 6 - Okay. 61 out of 1001 reviews" "
Rating 4 - Poor. 28 out of 1001 reviews" "
Rating 2 - Terrible. 21 out of 1001 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

mark

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best hotels in the area. For the price it was fine
Stayed 1 night in Mar 2024

10/10 Excellent

simon

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Near the Bethnal Green tube stop easy access into London’s main attraction on the central Line. 50m from the V&A kids museum and lots of good restaurants across the road. The pool and gym are great and the rooms (suite with kitchen) was excellent value
Stayed 2 nights in Mar 2024

4/10 Poor

Thomas

Travelled with partner
Disliked: Staff & service
Unfortunately myself and my wife were disappointed with our stay. We are still waiting back for an e mail from the manager as we wrote a long list of issues we encountered during our stay. We never like writing bad reviews but after not having a reply for 2 months after our stay we are forced too. - Bed was uncomfortable (had to move) - Nearly all the wardrobe doors were falling off - Metal angles on the corners were coming off ( this got duct taped back!- not exactly 4 star standard) - The Pool was cold and pump didn’t seem to be working or on as hair was floating on the surface (nobody else in there ) - No handle in the male changing room for the swimming pool. All in all it was a shame we had this experience as the hotel is nice but just needs a lot of TLC and better customer service it seems. Once again upset we had to write a bad review

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Historical, beautiful, too expensive and lacking
Pros: excellent historical building with loads of original features. Staff very friendly and helpful. Cons: stayed on a Monday, and this is an expensive "experience" hotel, yet all the bars or places you could sit and have a drink as a resident inside were closed. All day long. So it cost you a fortune and all you have is your room. Felt conned to be honest, was staying as special treat for big birthday celebration and visit to my roots. Further, despite nowhere to run up "incidentals", they insist on taking £50 off you at check in. As only had contactless on phone, this means they actually charge you £50, to be refunded on exit. I objected to this, saying I would pay if used the the non existent services, but they insisted it was policy. Overall: it's a beautiful hotel let down by super high prices in one of the country's most deprived areas (I grew up here, in the flats opposite). This place should be accessible to people, almost like a museum. Instead it is so ridiculously priced that anyone who is not rich are priced out of of it. Big shame.
Stayed 1 night in Jan 2024

10/10 Excellent

Andreia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

8/10 Good

Josee, Nassau

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel room was huge with a living area and kitchenette and separate bedroom. The bathroom was very big with really nice toiletries.
Stayed 1 night in Nov 2023

6/10 Okay

Edwin, Dallas

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
The property looks great but rooms are in need of serious attention; we had to move room twice - the first because window curtain didn’t fully close allowing in light; second room change due to broken A/C. The third room also had an A/C issue but at that point not worth moving again. The hotel clearly needs to audit the condition/functionality of its rooms - the staff try manage the issues as they arise but this is a matter of property condition and ownership. Running down such a great asset makes little sense.
Stayed 3 nights in Nov 2023

6/10 Okay

Isobella

Travelled with partner
Liked: Staff & service, amenities
Lovely building but accommodation is not up to a premium standard. Heating very high 25 degrees and difficult to adjust, basic items like bed side table absent, kitchen not equipped well, bathroom a little grotty. Good selection of toiletries but it’d take useful bedside tables over a free moisturiser!
Stayed 1 night in Nov 2023

4/10 Poor

Nicola

Liked: Cleanliness
Unfortunately there was a film crew using the hotel which created a fair bit of noise from 7am. The car alarm that was going off all night didn’t help.
Stayed 1 night in Nov 2023
Response from Geeta (DOSM) on 23 Nov 2023
Dear Nicola, I am sorry to read about your stay with us. Yes indeed we do have a filming crew currently with us and we have spoken to them regarding being not disruptive and generally they have adhered to our directive. I sincerely apologise on behalf of our hotel that your stay was not as it should have been. With regards to the car alarm going off on the street, external to the hotel, it was very unfortunate that your sleep may have been been disrupted. These are not normal occurrences and I do hope that you will return to Town Hall Hotel again and all our hospitality, we would be delighted to welcome you back.

8/10 Good

Eugene

Lots of different spaces in the building
Stayed 2 nights in Nov 2023

10/10 Excellent

Amir

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent stay. Only problem is parking
Stayed 1 night in Nov 2023

10/10 Excellent

Esther

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

8/10 Good

Pauline

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023

10/10 Excellent

John

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very pleasant experience. Deluxe 1 bedroom. Nice size. All staff very nice and accommodating!!
Stayed 3 nights in Oct 2023

10/10 Excellent

Nick

Stayed 3 nights in Oct 2023

8/10 Good

Aptitude Software

Stayed 1 night in Oct 2023

4/10 Poor

Alice

Travelled with family and small children, Travelled with group
Disliked: Staff & service, property conditions & facilities
The pool was closed for maintenance and we had no prior warning. Front desk staff unbothered to the point of rude and a bit sarcastic. Letting down the impression to the other great staff in the bar/room service teams. I came with a baby on my own in the room for my birthday and other girl friends who’d booked their own rooms - my husband had sent flowers and champagne to my room so the staff knew this. No cot was ready. No one so much as held a door open and I was in a far flung wing of the building with 7 heavy fire doors to navigate. It was also the worst possible room for being with a baby - loud both from the street and foyer, bed on an odd glass mezzanine with a sunken bath that didn’t drain properly. Huge room but the shower was an over the bath one in the middle of the bedroom next to the bed and zero lamps or soft lighting, just clinical white overhead lights throughout. A crime against interior design and good taste but also so impractical in every way. Dressing gowns in the room but mine had a huge stain on it. It was just one night and my friends rooms were better/more normal but in general it was quite shocking. I planned to tell staff on my way out but actually they couldn’t have cared any less whether we had a good stay or not so I left it. I’ve stayed before and had a great time so I’m not sure why or how it’s gone so downhill. Maybe best to go for a cheaper room - this was a jr suite and I’ve honestly had better service at a premier inn
Stayed 1 night in Oct 2023

2/10 Terrible

Jonathan

Stayed 1 night in Oct 2023

10/10 Excellent

Cara

Stayed 1 night in Sep 2023

4/10 Poor

Verified traveller

Business traveller
Disliked: Staff & service, room comfort
Terrible - so much wrong with this hotel
Terrible stay. So much wrong with this hotel. Service is poor and not welcoming. The hotel itself is not at all comfortable. The amenities are close to non-existent and the rooms are poorly maintained. Water damage and rotten frames in the bathroom, marks all over the walls, noisy air-conditioning, lights not all working, curtains that don't draw together, TV barely still attached to the wall - the list goes on. The design of the room is also completely bizarre - clear glass wall between toilet & shower and overseen by the outlooking window which means for any privacy you have to close the curtains for the room every time you wish to us the bathroom. No power sockets near he so called desk that is barely big enough to sit a laptop. Just terrible. The hotel apparently has a bar/lounge but was informed it is closed to a private event for both nights I was there, basically meaning that they value their special events more than their hotel guests paying 5* prices to stay at the property. Room service non-existent after 8pm. Pool also closed. Finally to top it off they sneakily apply 15% "service fee" to the check out invoice that they slide under your door before you depart. When queried this is apparently a discretional tip! Absolutely awful. Cannot more strongly discourage people from staying at this hotel. They do not deserve the business and quite how it claims to be a 5* hotel I do not know. The Moxy is 100 times more comfortable!
Stayed 2 nights in Sep 2023

6/10 Okay

Verified traveller

Liked: Property conditions & facilities, room comfort
Disliked: Staff & service
Slighty disappointed by service.
The rooms are spacious and it wasnt noisy. The location isnt close to anything much. When we didnt like the room (Junior Suite Delux) and were offered a double room instead (which we took) we were not offered a partial refund or even just a free drink at the bar - just a solid, no - somewhat lacking in customer service.
Stayed 1 night in Sep 2023

10/10 Excellent

Angela

Stayed 8 nights in Sep 2023

6/10 Okay

Zoe

Stayed 1 night in Sep 2023

10/10 Excellent

Katie

Stayed 4 nights in Sep 2023

10/10 Excellent

Jacqueline

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of the best hotels in London I’ve stayed in. Fabulous building beautifully restored. The suite was amazing and absolutely perfect for us. Staff so helpful and kind. Can’t wait to go back!
Stayed 4 nights in Aug 2023

10/10 Excellent

Tenneh

Stayed 5 nights in Aug 2023

8/10 Good

Paul

Business traveller
Liked: Cleanliness, staff & service
Looks amazing on the photos but it’s not quite as luxurious as it makes out despite the main building being impressive. I booked a deluxe one bedroom suite and the room they put me in was anything but deluxe. Charity shop furniture, bathroom fittings hanging off the wall. They put me into a different room which looked like the one I booked on Expedia. But still had a rickety bed but the sheets and pillows were fantastic. Pool area was nice, just big enough to swim but mostly for floating around Was a bit surprised to have a bill put through my door before checkout with a service charge to pay for each night. Plus a service charge for me walking to the bar to collect a bottle of wine to take to the room. Overall a pleasant stay but wouldn’t rush back
Stayed 2 nights in Aug 2023

10/10 Excellent

Sophie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel. Lovely reception staff.
Stayed 1 night in Aug 2023

2/10 Terrible

Rasha

Stayed 2 nights in Aug 2023

8/10 Good

Manohari, Camberwell

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Property was quite unique but lacked laundry facility within room.
Stayed 3 nights in Aug 2023

10/10 Excellent

Natasha

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 1 night in Aug 2023

4/10 Poor

P

Stayed 1 night in Feb 2023

8/10 Good

GOKSU

Stayed 2 nights in Jul 2023

10/10 Excellent

Nancy

Travelled with family
Liked: Cleanliness, property conditions & facilities
This is the second time we've stayed. Love the location and the rooms. Most of the staff were friendly. I did request that something be printed single sided and it was printed double-sided so I had to ask for a single-sided reprint and the attitude by the staff member was not exactly friendly about it. She seemed a little put out. One thing to add: if you have an oven in the room, you must provide oven mitts/a way for guests to remove things from the oven without burning hands. I had to call and ask for this. And for a spatula. (Nothing in drawers to remove food with from the oven.) This was resolved via request to front desk, but it should be intuitive for each room. If Town Hall provides a kitchen for guests to use, then it makes sense to provide these utensils and something to protect their hands when cooking in the oven. Overall, excellent. One staff member's attitude didn't dampen the overall experience, but it's nice to feel I'm not putting anyone out with a guest request.
Stayed 5 nights in Jul 2023
Response from Guest Relations on 28 Jul 2023
Thank you for your review and we are delighted that you enjoyed your stay at Town Hall Hotel and we look forward to welcoming you back in the near future

8/10 Good

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Guest Relations on 28 Jul 2023
Thank you for your review and we are delighted that you enjoyed your stay at Town Hall Hotel and we look forward to welcoming you back in the near future

10/10 Excellent

Harriet

Stayed 3 nights in Jul 2023

10/10 Excellent

Alex

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great position for visiting our family.
Stayed 2 nights in Jul 2023
Response from Guest Relations on 28 Jul 2023
Thank you for staying with us whilst visiting your family

10/10 Excellent

Susan

Stayed 2 nights in Jul 2023
Response from Guest Relations on 28 Jul 2023
Than kl you for your great review score

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from Guest Relations on 28 Jul 2023
Thank you for the great review score

10/10 Excellent

Rasul

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Everything was convenient.
Stayed 3 nights in Jun 2023
Response from Guest Relations on 28 Jul 2023
We are delighted that you found our Hotel convenient whilst you were visiting London

10/10 Excellent

john

Liked: Cleanliness, staff & service, property conditions & facilities
This is a fabulous place to stay. Beautifully furnished large rooms. Very quiet. Yea and coffee making in the room. Nice v reasonably priced breakfast as well.
Stayed 1 night in Jun 2023
Response from Guest Relations on 28 Jul 2023
Thank you for your review We are glad that your found our rooms large and enjoyed our breakfast

4/10 Poor

Dan

Liked: Cleanliness
Disliked: Staff & service
A litany of disappointments
Unfortunately, our stay at the hotel left much to be desired for. Given the recent spate of warm weather, we had specifically opted for a suite that was advertised as having air conditioning. When we arrived, the control panel in the room was unresponsive, and we later learned that it had been deactivated. Instead of allowing guests to individually control the air conditioning, the hotel opted for a centralised control mechanism. Despite repeated calls to the front desk about the temperature in the room, as well as reassurances that the system was at the lowest setting, our room remained unbearably warm, resulting in two nights of broken/uncomfortable sleep. Alongside this, the fixtures and fittings in the room were not of a sufficient standard for the rating/price of the property. For example, whilst the televisions in the room were notionally advertised as "Smart", there was no access to any online streaming sites/YouTube. Other issues included a sink that became blocked after almost every use, and a defective toilet flusher. Finally, the situation concerning check out at the hotel was nothing short of confusing. The night before our departure, I specifically checked the terms that had been emailed to me in advance. The terms stated that check out on weekends was at midday. Instead, we were woken at 9:30 am by a knock on the door by a staff member to let us know that it was 11. Despite drawing attention to the terms of the email, the hotel persisted that it was 11.
Stayed 2 nights in Jun 2023
Response from Guest Relations on 28 Jul 2023
Thank you for your reviewWe have taken notes of your comments and will discuss them with the management team

10/10 Excellent

Parvinder

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jun 2023
Response from Guest Relations on 28 Jul 2023
Thank you for your review score

10/10 Excellent

Carl

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice modern-ancient hotel with walking nearby.
Interesting hotel. Room was modern and spacious "loft" feel, and had an all-in-one laundry machine. Location was better than I expected... convenient to the overland train, and easy walking to and around Victoria Park and on the canal path. Never tried the bar or restaurant. Decent pubs and restaurants scattered around nearby. Pool was warm and comfortable, but pretty much always empty except for us. Had a small well-equipped workout room.
Stayed 6 nights in May 2023
Response from Guest Relations on 28 Jul 2023
We are delighted that you enjoyed your stay and enjoyed our location

10/10 Excellent

Helen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2023

8/10 Good

JULIE

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Huge, spacious room like a studio flat. Really liked the modern feel. Nice toiletries and swimming pool looked tranquil but we didn’t have time to use it. The only disappointing part was breakfast as we were told it was a self service buffet but were presented with a huge bill at the end as extra items such as tea, coffee, orange juice and yogurt were all extras. There were only tiny cups for tea so when I got some extra hot water but used the same teabag I was charged for two drinks. Likewise a glass of water was extra! It is a shame because otherwise the hotel was exemplary. I think it should be made clear that every item is extra. Before the breakfast experience it was one of the best hotels I had stayed in.
Stayed 1 night in May 2023

10/10 Excellent

Jennifer

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent stay, convenient to tube and local areas. Clean facilities and helpful staff.
Stayed 4 nights in May 2023

8/10 Good

Shobhana

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
excellent faicility, very clean, friendly staff
Stayed 9 nights in Apr 2023

4/10 Poor

Jemma

Stayed 1 night in Apr 2023

2/10 Terrible

Marcia

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Do not recommend
The service was okay, because they were compensating for the mice. It’s a very dated hotel. The decor, just overall. The lunch/dinner is disgusting. The breakfast is okay. We had to eat out everyday.
Stayed 7 nights in Apr 2023