Lobby

Reviews of Alpha Palmiers by Fassbind

4 out of 5
Alpha Palmiers by Fassbind
Rue du Petit-Chene 34, Lausanne, VD

Reviews

8.4

Very good

Rating 10 - Excellent. 369 out of 985 reviews" "
Rating 8 - Good. 463 out of 985 reviews" "
Rating 6 - Okay. 104 out of 985 reviews" "
Rating 4 - Poor. 33 out of 985 reviews" "
Rating 2 - Terrible. 16 out of 985 reviews" "

8.8/10

Cleanliness

8.4/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Rafael

Liked: Cleanliness, staff & service, property conditions & facilities
Right what needed: nice, convenient and exc service
Stayed 7 nights in Mar 2024

10/10 Excellent

Barbara

Stayed 1 night in Jan 2024
Response from Reception on 29 Jan 2024
Thank you so much for staying with us. Your satisfaction is our greatest reward. We hope to see you again soon !

10/10 Excellent

Phillip

Liked: Cleanliness, staff & service, property conditions & facilities
All the necessary amenities without being pretentious or old fashioned like most hotels
Stayed 7 nights in Dec 2023
Response from Reception on 29 Jan 2024
Thank you so much for staying with us. Your satisfaction is our greatest reward. We hope to see you again soon !

8/10 Good

Imad

Stayed 2 nights in Jan 2024
Response from Reception on 29 Jan 2024
Thank you so much for staying with us. Your satisfaction is our greatest reward. We hope to see you again soon !

10/10 Excellent

Manish, Springdale

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to Lausanne station, very nice hotel with dining options in and around the hotel. Walkable area for shopping around St. Francis square and the Cathedral. Sticklers for checking in exactly on time and not earlier. Room was clean with a nice shower. Enjoyed my stay.
Stayed 2 nights in Dec 2023
Response from Reception on 29 Jan 2024
Thank you so much for staying with us. Your satisfaction is our greatest reward. We hope to see you again soon !

10/10 Excellent

Anthony

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Reception on 29 Jan 2024
Thank you so much for staying with us. Your satisfaction is our greatest reward. We hope to see you again soon !

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent stay
Excellent view, great amenities, clean and beautiful.
Stayed 1 night in Nov 2023

10/10 Excellent

Lori

Liked: Cleanliness, staff & service, property conditions & facilities
Great location. Large modern room. Great
Stayed 2 nights in Oct 2023

10/10 Excellent

Barbara A.

Travelled with partner
Liked: Cleanliness, staff & service, amenities
A great place to stay. Close to the train station and the metro. Perfect for us
Stayed 4 nights in Sep 2023

10/10 Excellent

Emma Hwee San

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Renovated property and very close to the train station, just that you have to take your luggages upslope.
Stayed 1 night in Sep 2023

10/10 Excellent

Benoit

Business traveller, Travelled with partner
Liked: Amenities
Great modern hotel in the core of Lausanne, a short walking distance to the Lausanne Train Station and the Flon Metro station. I will go back there if I have another trip to Lausanne.
Stayed 5 nights in Aug 2023

8/10 Good

Hamza

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
One of the few properties with AC functioning well which for the Summer 2023 was a sought after rare feature in Lausanne. Nice layout of the rooms even if standard small size. I appreciated the small fridge, something missing in many hotels in the area. Convenient to the main train station and therefore many restaurants. Front desk managed to send me to 2 rooms that were not cleaned. That helped me with my 10,000 daily steps given how far the rooms are from reception. The third room was a charm. I would stay here again.
Stayed 1 night in Aug 2023

6/10 Okay

Claudine

Travelled with family and small children
Liked: Staff & service
Disliked: Amenities
Close proximity from the Lausanne train station is the biggest pro.
Stayed 1 night in Aug 2023

10/10 Excellent

Susan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel in good location. I accidentally left valuables in the safe and the hotel retrieved them and kept them secured for a week before I could get back to claim them. I’m very impressed with their service and honesty.
Stayed 2 nights in Jun 2023

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room we were given was outstanding in every way - nuff said. Would return again!
Stayed 1 night in Jul 2023

10/10 Excellent

Rafael

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
*
Stayed 2 nights in Jun 2023

2/10 Terrible

Pawel

Disliked: Cleanliness, staff & service, room comfort
Disappointment...
The room wasn't ready. We came two hours later and checked in. The carpet was stained, AC was not working, and the room had very bad noise isolation.
Stayed 1 night in Jun 2023

10/10 Excellent

Jennifer

Stayed 1 night in Jun 2023

10/10 Excellent

Michael

Stayed 3 nights in May 2023

10/10 Excellent

Scott

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Apr 2023

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Careful of the new rooms on 8th floor.
They have new rooms and they smell really strongly of chemicals. I stayed one week and the room never smelled less harsh even with the windows open and a portable fan that was given to me. Really unpleasant.
Stayed 7 nights in Jan 2023

8/10 Good

Kathleen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel value for three
Our family of three saturated in an updated room with comfortable beds and a modern decor. The bathroom was well appointed and the room was large enough for all of us to be comfortable. The hotel was a short walk up a very steep hill from the main train station. Felt like the room provided value.
Stayed 2 nights in Dec 2022

8/10 Good

Christina

Stayed 1 night in Dec 2022

8/10 Good

Mary E

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Spacious, comfortable and handy to train station.
Lovely big, quiet room and cozy bed!
Stayed 4 nights in Oct 2022

10/10 Excellent

Rebecca

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just a short walk uphill from the train station and near stops for public transportation--in fact, a transit pass for the local system was included with the hotel stay. Our room had a balcony overlooking the street, wonderful for people watching. One odd feature was the frosted glass walls of the bathroom, which meant that a light turned on in the bathroom during the night lit the entire sleeping room too. But overall, a great room and an accommodating staff who even loaned an umbrella on a rainy morning.
Stayed 8 nights in Aug 2022

8/10 Good

HELI

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
everything was good, if the reception service could be improved, then, that would be perfect.
Stayed 2 nights in Jul 2022

10/10 Excellent

Janis

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I absolutely loved this hotel. The staff was so nice and the room was incredibly beautiful and comfortable. I would highly recommend this hotel. The only downside was that it is on a steep hill and for people that have mobility issues it is kind of hard getting up and down. But other than that I love this hotel and didn’t want to leave. Thank you for all the staff at the hotel and the restaurant who were so accommodating
Stayed 3 nights in Jul 2022

10/10 Excellent

Ray

Stayed 1 night in Jul 2022

8/10 Good

Mohmmed s

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Jun 2022

10/10 Excellent

A

Stayed 1 night in Apr 2022

8/10 Good

christoph

Stayed 1 night in Dec 2021

10/10 Excellent

Phyllis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfection
I live in Italy, but the rest of my family lives in or near Lausanne, as I’m retired it’s easier for me to go to them than for them to come to me; this was the 3rd time I stayed at Alpha Palmiers because it’s perfect in every little detail! Mr Fassbind can be proud.
Stayed 2 nights in Nov 2021

8/10 Good

Jordi

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The location of the hotel is very good and near subway and train station (3min walking distance ) & lake (around 20 min distance) Temporally They changed the location of the check in area and part of the lobby is under construction (nov 2021) . Rooms are good , spacious , silent and clean . Mattress too soft in my opinion . Breakfast and thai restaurant are ok
Stayed 3 nights in Nov 2021

10/10 Excellent

Kevin

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2021

10/10 Excellent

Gabrielle

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2021

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super convenient location, spacious rooms, friendly staff
Stayed 1 night in Apr 2021

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2020

10/10 Excellent

Landroverman, Olten

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Right in front of the main station 5 minutes distance walk, lots of shops and restaurants
Stayed 2 nights in May 2020

8/10 Good

Verified traveller

Stayed 2 nights in Mar 2020

8/10 Good

charly

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2020

10/10 Excellent

rr, Boston

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms were very quiet. For three people, the room with single beds was perfect. The breakfast buffet was nice. Excellent location.
Stayed 5 nights in Jan 2020
Response from Idal Shister, reception on 20 Feb 2020
Hello, Thank you very much for your review. We look forward to welcome you again in our hotel for another stay. Best regards,

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Dec 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2019

10/10 Excellent

Verified traveller

Stayed 6 nights in Nov 2019

8/10 Good

Ahmed

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice and Great
Great and perfect services thanks alot for all staff
Stayed 3 nights in Oct 2019
Response from Diogo Silva on 2 Dec 2019
Thank you for review. We are delighted you had a good stay with us. We hope to accommodate you on your next visit in Lausanne.

8/10 Good

Jax, NYC

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My second time staying here. Well located hotel. Rooms were comfortable & clean. Only criticism is that the rooms can be a bit dark especially the bathroom.
Stayed 3 nights in Oct 2019
Response from Diogo Silva on 2 Dec 2019
Thank you for review. We are delighted you had a good stay with us. We hope to accommodate you on your next visit in Lausanne

6/10 Okay

Verified traveller

Stayed 1 night in Sep 2019

8/10 Good

Eva

Stayed 1 night in Sep 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable quiet room, did not use restaurant, poor WiFi but for this visit I didn't need it much.
Stayed 2 nights in Sep 2019

8/10 Good

guillermo

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2019