Exterior

Reviews of Comfort Hotel Hakata

3 out of 5
Comfort Hotel Hakata
2-1-1 Hakata-Ekimae, Hakata-ku, Fukuoka, Fukuoka-ken

Reviews

7.6

Good

Rating 10 - Excellent. 133 out of 575 reviews" "
Rating 8 - Good. 254 out of 575 reviews" "
Rating 6 - Okay. 136 out of 575 reviews" "
Rating 4 - Poor. 36 out of 575 reviews" "
Rating 2 - Terrible. 16 out of 575 reviews" "

7.4/10

Cleanliness

8.0/10

Staff & service

7.2/10

Amenities

7.2/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

2/10 Terrible

QISHAN

Disliked: Cleanliness, property conditions & facilities
Stayed 2 nights in Mar 2024

6/10 Okay

tay

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Just a normal hotel room
we have booked for family of 3 members and noticed the room is rather small considering the amount that we havevpaid for. Overall this hotel is consider old and the only plus point is closer to Hakata station. Breakfast is simple and could be improved.
Stayed 3 nights in Dec 2023

8/10 Good

Deidere

Travelled with partner
Liked: Cleanliness, staff & service
The location is very close to the Hakata train station so it was very convenient.
Stayed 2 nights in Nov 2023

8/10 Good

Winnie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is right across from the station which is very easy to find even if this is your first time in Hakata . Though the hotel does seem a bit outdated but everything is still functional and clean. Their lobby has a library cafe where you could hang out while enjoying their free beverages and read their books (mostly in Japanese though).
Stayed 3 nights in Nov 2023

8/10 Good

Aurora

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Oct 2023

8/10 Good

Len

Travelled with group
Liked: Cleanliness, staff & service
Across from Hakata Station so very convenient location to explore Fukuoka.
Stayed 3 nights in Oct 2023

10/10 Excellent

edina

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The biggest room (triple) we had stayed so far during our trip. Right outside the hakata station, just across the street. Free breakfast was great too. Staff are very friendly. Overall very satisfied and would love to come back again.
Stayed 1 night in Oct 2023

6/10 Okay

Masayuki

Stayed 1 night in Jul 2023

8/10 Good

johnny

Stayed 3 nights in Aug 2023

6/10 Okay

Douglass

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Good location close to the main station. Places to keep your bags before and after check in. Self Check in machines are useless for Expedia users needed to get assistance. Check out easy with self check in machine. If hotel is crowded then the breakfast line is crazy
Stayed 1 night in Aug 2023

4/10 Poor

Masayuki

Stayed 1 night in Jul 2023

8/10 Good

Keith

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay
Great location, easy access to transportation and shopping
Stayed 5 nights in Jun 2023

10/10 Excellent

Ronald

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel
The hotel was located in the perfect area close to the train station and close to various restaurant sites.
Stayed 3 nights in Jun 2023

8/10 Good

Centenie

Liked: Staff & service, property conditions & facilities
Great location across the street from the train station. I liked the fruit smoothies on offer at breakfast
Stayed 2 nights in May 2023

8/10 Good

Chris

Travelled with partner
Liked: Cleanliness, staff & service
Excellent base for visiting Fukuoka and the surrounding towns. Many hotels close to station, however, they all range in price. Comfort Hotel suited us perfectly.
Stayed 2 nights in Mar 2023

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable
The room was spacious, the staff friendly, the food very good
Stayed 3 nights in Mar 2023

8/10 Good

Chano

8/10 Good

Hiroko

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2020

2/10 Terrible

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Richard
Price is cheap, for those who are consider the room rate this is the one which is near the station and cheap.
Stayed 1 night in Feb 2020

8/10 Good

TAKUYA

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2019

8/10 Good

KWOK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Jan 2020

10/10 Excellent

Kenichi

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2019

10/10 Excellent

Dina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2019

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable, pleasant and helpful staff, clean and convenient location.
Stayed 3 nights in Apr 2019

10/10 Excellent

TSZ SHUN JIMMY

Very nice reception. Smiling face. Good English. This is the second time staying in Comfort series. Will be more stay.
Stayed 1 night in Nov 2018

4/10 Poor

Verified traveller

Stayed 1 night in Oct 2018

6/10 Okay

Claudia, Australia

Liked: Room comfort
Disliked: Staff & service
Very convenient
The location is unbeatable. It is just across the street from the Hakata train station and bus terminal where we caught the bus to the airport. The room is of a reasonably good size but the bathroom shows sign of ageing. Breakfast is included in the room rate. We had an early flight departure and had to check out before breakfast was served. We asked in advance if we could have a packed breakfast but our request was refused by an receptionist with a bad attitude. That was not a very nice experience.
Stayed 2 nights in Oct 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort

8/10 Good

Thomas, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent location for a reasonable price
I stayed here for 3 nights. The hotel is just across the road from Hakata train/subway station, thus perfect for getting around Fukuoka. There is an underground mall beneath the hotel (Sun Plaza) which connects to the subway, and which has several restaurants including Ichiran (ramen). The room was small but adequate. The only thing which detracted from the experience was the pillows, which were flat, firm and uncomfortable. The bed itself was fine though. Shower was great. Breakfast was adequate. The front desk staff were polite and attentive (I spoke with them in Japanese though). Strangely, we had to hand our room key to the front desk every time we left the hotel.
Stayed 3 nights in Feb 2018

8/10 Good

DC, Hong Kong

Liked: Cleanliness, staff & service, room comfort
Excellent location. Nice free breakfast with complimentary drinks.
Stayed 2 nights in Dec 2017

6/10 Okay

Verified traveller

Liked: Staff & service
Location is great
Great location and easy access with the hotel being right in front of Hakata station. So quick access from Fukuoka airport too. The hotel is a little on the older side in terms of condition and style of rooms. But if you only going to be sleeping there then it's nice because of it location. Convenience store located really close and also a Starbucks next to the hotel.
Stayed 1 night in Aug 2017

6/10 Okay

William, Okinawa

Liked: Cleanliness, staff & service, property conditions & facilities
Great location in Hakata
The Comfort hotel was adequate in most regards. There is no temperature control in the rooms and I found it to be a little warmer than I like. The bedding is typical Japanese, meaning firm with no pillow top. The pillow was small and hard but the front desk cheerfully gave me another that was larger and thicker. The location was absolutely outstanding and the price was very modest for a location in the heart of a large Japanese city, only a couple minutes walk to Hakata station. We will stay there again.

8/10 Good

Iraj, Fukuoka/Nagasaki/Colombo-Sri Lanka

Liked: Cleanliness, staff & service, property conditions & facilities
Old but a surprisingly nice place to stay
Stayed here one night whilst on transit. I usually stay at a hotel right around the corner from this one. Comparatively the hotel feels old (carpets and walls etc..show age) but the hotel and room were very very clean. The staff were not as peppy as at my usual hotel. The room size was surprisingly large for a Japanese hotel room. The bed (mattress) and pillow felt old and a bit worn. Did I say the room was impeccably clean ? I couldn't get a non-smoking room due to the hotel being fully booked but thankfully I hardly smelt the used tobacco in the floor or in my room. The breakfast was very simple and was not anything worth writing home about; but it is a nice and welcoming touch and quite convenient.

6/10 Okay

S L Margaret, Hong Kong

Very good location
Good location, it is only a few minute walk from Hakata train station and bus terminal. The room size is a bit small but still acceptable.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

DTK, Singapore

Liked: Staff & service
Conveniently Located
Across the street from Hakata station. Like many hotels in Japan, other than the 5* ones, Comfort Hotel (part of Comfort Inn chain) is dated although it's clean. The location and value however more than makes up for it.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good & comfortable hotel
I stayed for a night and everything was good. No one was good in english but they tried best to make me understood. Free wifi & welcome drink and breakfast were satisfactory.

4/10 Poor

Verified traveller

Disliked: Cleanliness, room comfort

8/10 Good

mso663, Sydney

Liked: Cleanliness, staff & service
Great location - Value for Money
Great location and friendly staff service. The only thing that needs to be checked on is the quality of the wireless internet - it keeps on dropping out! It also still uses the WEP encryption. However, if you ask the desk, they will give you a dongle anyway. Love the leg pillows =)

6/10 Okay

sera, seoul

Liked: Cleanliness, property conditions & facilities
Disliked: Room comfort
Great location
Grest location but room was not soundproof. I could not sleep well because lots of noise from the hallway

4/10 Poor

JC, Manila, Philippines

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
BAD CHOICE
I would consider this property as the worst hotel ever! Dirty room, unprofessional staff and they can't speak in English! They even charged me US$20 so that I can check-out by 12 noon, cause their standard check-out time is 10 am. Very terrible! The free breakfast was really awful!

8/10 Good

Ivan, Belgrade

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean, well maintained hotel with friendly staff located in front of the railways, bus and subway station and huge department and entertainment centre. Some cultural sites on walking distance. Free Coffee service available in the afternoon as well as breakfast.

10/10 Excellent

MaggieMcK, Tucson, AZ

Liked: Cleanliness, staff & service, room comfort
Inexpensive and good
This hotel was very inexpensive even though I booked only a day or so before. It is near the city center, train and bus stations, and attractions. Room was very clean, quite adequate (hotel rooms in Japan can be very small) and breakfast was free and good. I would recommend it to anyone who needs to be in central Hakata./ Fukuoka.

6/10 Okay

Richard, Honolulu, HI

Liked: Staff & service, room comfort
Hakata comfort hotel
Overall the hotel is slightly above average because of location, included breakfast, staff are courteous and helpful, and pricing was reasonable. Negative points are: rooms are in need of renovation and a little small. Buffet breakfast was above average because the large variety with average taste. I would stay again as long as the daily rate was near the $100 range.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Stay
Had a good stay at the Comfort Hakata. The location is centrally convenient to trains and buses. Breakfast was very good with a variety of selection. Would stay again at this hotel.

10/10 Excellent

Laverne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient!
Right across the train and bus station it was so convenient. Free breakfast also. Next time I visit I will definitely book this hotel. Is also close to the airport.

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Great location
We’ve stayed at this hotel about 4 years ago but found that the condition of the room we were in has deteriorated since then. Generally the hotel seems tired. However, staff were first class as before, good English skills. There is free Western & Japanese breakfast, fast & free Internet & the location is perfect being opposite the huge and remodelled Hakata Station. Lots of eateries & shops in the station & buses leave nearby. The room was quiet but the aircon was super-hot & we had to turn it off even though the temperature outside was very cold. The price for the location is very good and the rooms was very clean and neat with a good amount of space (twin bed room).

6/10 Okay

Verified traveller

Liked: Cleanliness, room comfort
Disliked: Property conditions & facilities
Simple with a few bonuses
Hotel is directly across the road from the train station with a starbucks next door. The room and hotel were average, free wifi was dodgy in the rooms. Coin laundry and breakfast were a bonus. Simple hotel.

10/10 Excellent

Tammy, Seoul, South Korea

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One of nearest hotels to JR station.
The room was very comfortable as the name of hotel.

8/10 Good

wen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
excellent location
clean comfortable rooms although wifi service was poor. Breakfast basic; nothing to shout about but Starbucks just next door.Location however was excellent. Big bonus having subway station just next door and Hakata train/ bus station less than five minutes away.