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Reviews of InterContinental Chicago Magnificent Mile, an IHG Hotel

4.5 out of 5
InterContinental Chicago Magnificent Mile, an IHG Hotel
505 N Michigan Ave, Chicago, IL

Reviews

8.6

Excellent

Rating 10 - Excellent. 983 out of 1580 reviews" "
Rating 8 - Good. 297 out of 1580 reviews" "
Rating 6 - Okay. 159 out of 1580 reviews" "
Rating 4 - Poor. 73 out of 1580 reviews" "
Rating 2 - Terrible. 68 out of 1580 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Julio

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Andrew Burgerhoff on 10 May 2024
Julio - thanks for the exceptional rating!

10/10 Excellent

Leomia

Stayed 1 night in Apr 2024
Response from Andrew Burgerhoff on 10 May 2024
Leomia - we are delighted to know your stay was highly enjoyable!

6/10 Okay

Prentiss

Stayed 2 nights in May 2024

8/10 Good

Larry

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I
Stayed 3 nights in May 2024
Response from Andrew Burgerhoff on 10 May 2024
Larry - thanks so much for rating your stay!

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024
Response from Andrew Burgerhoff on 10 May 2024
Michael - thanks so much for the exceptional rating!

10/10 Excellent

Arthur, Santa Monica

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent housekeeping, good size room, wonderful gym and pool, good bar and restaurant)s (Michael Jordan. At great location on Michigan
Stayed 4 nights in May 2024
Response from Eva Shen on 8 May 2024
Dear Arthur, Thank you for taking time out of your day to review your experience here at InterContinental Chicago Magnificent Mile. We're so glad you enjoyed your stay with us and we hope to welcome you again soon.

10/10 Excellent

Yun

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good hotel!
Stayed 1 night in May 2024
Response from Eva Shen on 8 May 2024
Dear Yun, Thank you for taking time out of your day to review your experience here at InterContinental Chicago Magnificent Mile. We're so glad you enjoyed your stay with us and we hope to welcome you again soon.

10/10 Excellent

mohan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location!
Stayed 2 nights in May 2024
Response from Eva Shen on 8 May 2024
Dear Mohan, Thank you for taking time out of your day to review your experience here at InterContinental Chicago Magnificent Mile. We're so glad you enjoyed your stay with us and we hope to welcome you again soon.

10/10 Excellent

Fulfilled

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good
Stayed 3 nights in May 2024
Response from Eva Shen on 8 May 2024
Dear Fulfilled, Thank you for taking time out of your day to review your experience here at InterContinental Chicago Magnificent Mile. We're so glad you enjoyed your stay with us and we hope to welcome you again soon.

10/10 Excellent

Cesar, tegucigalpa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the hotel
Stayed 3 nights in May 2024
Response from Eva Shen on 5 May 2024
Dear Cesar, Thank you for taking time out of your day to review your experience here at InterContinental Chicago Magnificent Mile. We're so glad you enjoyed your stay with us and we hope to welcome you again soon.

10/10 Excellent

william

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The pool area is something out of a movie. The staff couldn't be more accommodating. Pricey, but you knew that already!
Stayed 2 nights in Jan 2024
Response from Eva Shen on 5 May 2024
Dear William, Thank you for taking time out of your day to review your experience here at InterContinental Chicago Magnificent Mile. We're so glad you enjoyed your stay with us and we hope to welcome you again soon.

10/10 Excellent

Adarryl

Liked: Cleanliness, staff & service, property conditions & facilities
Great Experience
Stayed 1 night in Apr 2024
Response from Eva Shen on 2 May 2024
Dear Adarryl, Thank you so much for sharing the feedback!. We are glad to know that your stay was wonderful. Look forward to welcoming you again in the future.

8/10 Good

Demetri

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I the shopping area and the staff was very helpful.
Stayed 1 night in Apr 2024
Response from Andrew Burgerhoff on 29 Apr 2024
Demetri - thank you for your very kind note regarding your experience with us we are glad to know your stay was enjoyable!

10/10 Excellent

Salwa

Liked: Cleanliness
Stayed 1 night in Apr 2024
Response from Eva Shen on 2 May 2024
Dear Salwa, Thank you so much for rating us!. We are glad to know that your stay was wonderful. Look forward to welcoming you again in the future.

10/10 Excellent

Amit, Gurnee

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very helpful staff. Well kept rooms
Stayed 2 nights in Apr 2024
Response from Eva Shen on 27 Apr 2024
Dear Amit, Thank you so much for sharing the feedback!. We are glad to know that your overall stay was wonderful. Look forward to welcoming you again in the future.

10/10 Excellent

Surujdaye

Liked: Cleanliness, staff & service, property conditions & facilities
Love the ambiance
Stayed 2 nights in Apr 2024
Response from Andrew Burgerhoff on 29 Apr 2024
Surujdaye - thanks again for staying with us!

10/10 Excellent

chad

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
wonderful
Stayed 1 night in Apr 2024
Response from Eva Shen on 27 Apr 2024
Dear Chas, Thank you so much for rating us!. We are glad to know that your stay was wonderful. Look forward to welcoming you again in the future.

10/10 Excellent

Faysel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Eva Shen on 27 Apr 2024
Dear Faysel, Thank you so much for rating us!. We are glad to know that your stay was wonderful. Look forward to welcoming you again in the future.

10/10 Excellent

Grace

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location, friendly staff, and outstanding pool.
Stayed 2 nights in Apr 2024
Response from Eva Shen on 27 Apr 2024
Dear Grace,Thank you so much for sharing the feedback!. We are glad to know that your stay was wonderful. Look forward to welcoming you again in the future.

8/10 Good

Karen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The staff is excellent. Very helpful and courteous, took care of what few issues we had. The room service is a little expensive, $8 delivery fee. Limited coffee supplies in the room. Little wear&ear on the blinds. Otherwise everything was very nice.
Stayed 2 nights in Apr 2024
Response from Eva Shen on 27 Apr 2024
Dear Karen,Thank you so much for sharing the feedback!. We are glad to know that your overall stay was wonderful. Look forward to welcoming you again in the future.

10/10 Excellent

demechio

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was nice,clean,and the staff was respectful
Stayed 2 nights in Apr 2024
Response from Eva Shen on 22 Apr 2024
Dear Demechio, Thank you so much for the nice feedback. We are glad to know that your stay was wonderful. Look forward to welcoming you again in the future.

10/10 Excellent

Cherisse, Des Plaines

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Great hotel and location on Magnificent Mile- Michigan Ave.!
Stayed 2 nights in Apr 2024
Response from Eva Shen on 22 Apr 2024
Dear Cherisse, Thank you so much for the nice feedback. We are glad to know that your stay was wonderful. Look forward to welcoming you again in the future.

8/10 Good

CONDO

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
dining options
Stayed 4 nights in Apr 2024
Response from Eva Shen on 22 Apr 2024
Dear CONDO, Thank you so much for the feedback. We are glad to know that your overall stay was wonderful. Look forward to welcoming you again in the future.

4/10 Poor

Daisha

Travelled with family and small children
Liked: Property conditions & facilities
Disliked: Staff & service
My first night was terrible. I brought my family to the city to have a fun and safe time. The overnight staff were very rude and not friendly. They made my small children and I feel very uncomfortable. I spoke with the daytime supervisor and she assured me that would not happen again, but that was not the customer service I expected to receive at any point of our stay.
Stayed 2 nights in Apr 2024
Response from Eva Shen on 22 Apr 2024
Dear Daisha, Thank you so much for your feedback. As I have explained to you that the reason why our security staff approached you was because the loud noise came from your room. I apologized again for any inconvenience you experienced the first night. After our conversation, I have informed you that we took 50% off of the first night rate. Please reach out to me directly at eva.shen1@ihg.com if you would like to discuss further.

10/10 Excellent

Nancy

Stayed 1 night in Mar 2024
Response from Andrew Burgerhoff on 10 May 2024
Nancy - thank you for the exceptional rating!

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Eva Shen on 16 Apr 2024
Dear Robert, Thank you so much for rating us!. We are glad to know that your stay was wonderful. Look forward to welcoming you again in the future.

8/10 Good

Irene

Travelled with group
Liked: Cleanliness, staff & service
The location is great for visiting Downtown Chicago. It's right next to Tribune building, across from Wrigley building. Safe to walk around during the day. Car pickup and drop off is a bit challenging. Property is newly renovated, feels clean and modern in the historical building setting. We'll stay again if doing diner / theater stay-cation in Downtown.
Stayed 2 nights in Mar 2024
Response from Eva Shen on 13 Apr 2024
Dear Irene, Thank you so much for the lovely comment and feedback, we greatly appreciate it. We are delighted to hear that your overall stay was wonderful. Please do not hesitate to reach out to us directly if there is anything else we can assist you with. Look forward to welcoming you again in the near future.

10/10 Excellent

Bianca

Stayed 3 nights in Mar 2024
Response from Eva Shen on 2 May 2024
Dear Bianca,Thank you so much for rating us!. We are glad to know that your stay was wonderful. Look forward to welcoming you again in the future.

10/10 Excellent

Laura

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location! Staff very attentive. Rooms perfect after a long day of sight seeing.
Stayed 2 nights in Apr 2024
Response from Eva Shen on 12 Apr 2024
Dear Laura, Thank you so much for sharing the feedback and the nice comments!. We are glad to know that your stay was wonderful. Look forward to welcoming you again in the future.

10/10 Excellent

Cynthia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024
Response from Eva Shen on 12 Apr 2024
Dear Cynthia, Thank you so much for rating us!. We are glad to know that your stay was wonderful. Look forward to welcoming you again in the future.

10/10 Excellent

Whitney

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Eva Shen on 9 Apr 2024
Dear Whitney, Thank you so much for rating us!. We are glad to know that your stay was wonderful. Look forward to welcoming you again in the future.

10/10 Excellent

Daniel

Stayed 2 nights in Mar 2024
Response from Andrew Burgerhoff on 29 Apr 2024
Daniel - we appreciate your 5 out of 5 rating!

10/10 Excellent

Saira

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We love staying here every time we are in Chicago and don’t plan to stay anywhere else! The staff are very friendly and kind. Rooms are extremely quiet and clean. Will the doorman/concierge always greeted us with a smile and was very kind in helping us find our way easily …best location too on mag mile !
Stayed 2 nights in Apr 2024
Response from Eva Shen on 6 Apr 2024
Dear Saira, We are glad to know that your stay was wonderful and we greatly appreciate your nice feedback. We will pass along the comments to Will, he will be extremely happy to hear that. Again, thank you for staying with us and sharing the lovely feedback. Look forward to welcoming you again in the future.

8/10 Good

Nicole

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The only complaint I have is weak shower pressure for this caliber hotel.
Stayed 1 night in Apr 2024
Response from Eva Shen on 6 Apr 2024
Dear Nicole, Thank you for sharing your feedback, and please accept our apologies for any inconvenience you experienced relative to the maintenance. If there is anyway we may be of assistance at any time please do not hesitate to call on us at your leisure!

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Eva Shen on 4 Apr 2024
Michael - thanks so much for the exceptional rating!

10/10 Excellent

Jordan

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a wonderful stay at the property.
Stayed 1 night in Mar 2024
Response from Andrew Burgerhoff on 1 Apr 2024
Jordan - we appreciate your very kind note and are pleased to know your stay was wonderful!

10/10 Excellent

Jiayuan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Eva Shen on 6 Apr 2024
Dear Jiayuan, Thank you so much for rating us!. We are glad to know that your stay was wonderful. Look forward to welcoming you again in the future.

8/10 Good

sofia, chicago

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is a nice hotel in a very strategic location
Stayed 1 night in Mar 2024
Response from Andrew Burgerhoff on 1 Apr 2024
Thanks so much for sharing your experience Sofia!

6/10 Okay

Catherine, Upper St. Clair

Disliked: Property conditions & facilities
Stayed 1 night in Mar 2024
Response from Andrew Burgerhoff on 4 Apr 2024
Catherine - thanks for rating your stay!

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Eva Shen on 31 Mar 2024
Dear William, Thank you so much for rating us!. We are glad to know that your stay was wonderful. Look forward to welcoming you again in the future.

10/10 Excellent

Patrick

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Parking and attractions were good. It’s a little pricey
Stayed 1 night in Mar 2024
Response from Eva Shen on 31 Mar 2024
Dear Patrick, Thank you so much for rating us!. We are glad to know that your stay was wonderful. Look forward to welcoming you again in the future.

10/10 Excellent

michelle

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Definitely will be back
Stayed 1 night in Mar 2024
Response from Eva Shen on 30 Mar 2024
Dear Michelle, Thank you so much for rating us!. We are glad to know that your stay was wonderful. Look forward to welcoming you again in the future.

8/10 Good

Deli

Travelled with family
Liked: Cleanliness, staff & service
Old charms for the decor, specifically the pool, which is so beautiful! But the room is small, no table and chairs. When I run water to shower, the water turns orange. I guess the water pipes probably need to be replaced. But overall experience is good. It is clean. Refrigerator filled with good stuff in the room.
Stayed 1 night in Mar 2024
Response from Eva Shen on 29 Mar 2024
Dear Deli, Thank you for sharing your feedback. We are glad to know that overall stay was wonderful and please accept our apologies for any inconvenience you experienced relative to the maintenance. If there is anyway we may be of assistance at any time please do not hesitate to call on us at your leisure!

10/10 Excellent

Tony

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice, big, hotel. Right on the mag mile. Big pool. Spring break.
Stayed 1 night in Mar 2024
Response from Eva Shen on 29 Mar 2024
Dear Tony,Thank you so much for rating us!. We are glad to know that your stay was wonderful. Look forward to welcoming you again in the future.

8/10 Good

Taulant

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
They need to update their ventilation and air circulation system.
Stayed 2 nights in Mar 2024
Response from Andrew Burgerhoff on 28 Mar 2024
Taulant,Please accept our apologies for any inconvenience you experienced relative to ventilation, if there is anyway we may be of assistance at any time please do not hesitate to call on us at your leisure!

10/10 Excellent

LISA

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Eva Shen on 29 Mar 2024
Dear Lisa, Thank you so much for sharing your experience. We are glad to know that your stay was wonderful. Look forward to welcoming you again in the future

10/10 Excellent

Cameron

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was nice and clean. Great location for walking everywhere in Chicago. Would stay here again !
Stayed 2 nights in Mar 2024
Response from Andrew Burgerhoff on 27 Mar 2024
Cameron - we are delighted to know your stay was highly enjoyable!

8/10 Good

Nat

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff property were are great and met expectations. Many areas to shop or grab a quick bit to eat. Great for a stay when guest are in town and taking them sightseeing.
Stayed 2 nights in Mar 2024
Response from Andrew Burgerhoff on 27 Mar 2024
Nat - we really appreciate your very kind note and are pleased to know you enjoyed your experience with us!

10/10 Excellent

Gerardo

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great atmosphere & staff
Stayed 1 night in Mar 2024
Response from Andrew Burgerhoff on 27 Mar 2024
Thanks for sharing your experience!

10/10 Excellent

Diana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Andrew Burgerhoff on 27 Mar 2024
Thanks so much for rating your experience!