Deluxe Room, Non Smoking (2 Double Beds & Sofa Bed) | Desk, blackout curtains, iron/ironing board, free cots/infant beds

Reviews of Sleep Inn & Suites Buffalo Airport

2.5 out of 5
Sleep Inn & Suites Buffalo Airport
100 Holtz Dr, Buffalo, NY

Reviews

8.2

Very good

Rating 10 - Excellent. 478 out of 1061 reviews" "
Rating 8 - Good. 312 out of 1061 reviews" "
Rating 6 - Okay. 150 out of 1061 reviews" "
Rating 4 - Poor. 74 out of 1061 reviews" "
Rating 2 - Terrible. 47 out of 1061 reviews" "

8.0/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

7.6/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Christina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Closeness to airport and being shuttled. Comfortable room.
Stayed 1 night in Mar 2024

10/10 Excellent

mark

Liked: Amenities
Nice staff great room
Stayed 7 nights in Mar 2024
Response from DC on 28 Mar 2024
Thanks for choosing Sleep Inn & Suites. We are happy you had such a great time at our hotel. Hope you consider staying with us again!

10/10 Excellent

Melissa

Liked: Property conditions & facilities
The room was clean, spacious, and the bathroom and shower area appeared modernized. There were also areas to use as charging stations and a large work space.
Stayed 1 night in Mar 2024
Response from DC on 28 Mar 2024
We are happy you liked our rooms. Sleep Inn & Suites is a great hotel to stay at. Is a great place to stay at. Looking forward seeing you!

8/10 Good

Amy

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Could use a little updating. Breakfast was good
Stayed 1 night in Mar 2024
Response from DC on 28 Mar 2024
Sleep Inn & Suites is currently working on having some renovations. The floors in the hallways and the room will be replace. We are happy you enjoyed our breakfast. Looking forward seeing you!

8/10 Good

TIMOTHY, Syracuse

Liked: Staff & service, property conditions & facilities
Overall great values in the Buffalo area for a single business traveler. Could stand a remodel, but it’s not $150/night either! Clean and quiet.
Stayed 1 night in Mar 2024
Response from DC on 26 Mar 2024
Thanks for sharing this with us. Sleep inn & Suites is a great hotel to stay at. We will do our best to make it better for you!

10/10 Excellent

Mylene

Liked: Cleanliness, staff & service, property conditions & facilities
It was a good stay.
Stayed 2 nights in Mar 2024
Response from DC on 26 Mar 2024
We are happy you had such a great time at our hotel. Sleep Inn & suites loves to make guest feel very comfortable. Looking forward seeing you!

4/10 Poor

Ornella

Disliked: Staff & service, property conditions & facilities
Room was close to elevator and noise level at front desk early morning can be heard from my room. Did not sleep at all Hotel in general smelt like weed and staff were so unfriendly never staying again
Stayed 1 night in Mar 2024
Response from DC on 26 Mar 2024
This is something very uncommon at our hotel. For your next stay you can always talk to the front desk staff they will your stay as comfortable as possible. Hope you consider staying with us again!

10/10 Excellent

YAIMA

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from DC on 26 Mar 2024
Thanks for choosing Sleep Inn & Suites. Your feedback is really appreciated. Looking forward seeing you!

8/10 Good

Nathan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good for the price.
Stayed 1 night in Mar 2024

2/10 Terrible

Damion

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Generally dirty and too expensive what offer!
Stayed 1 night in Mar 2024
Response from DC on 18 Mar 2024
On behalf of our team we apologize for not meeting your expectations. This is something very uncommon at our hotel. Will address it right away with our staff. Hope you consider staying with us again!

10/10 Excellent

Jennifer

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to the airport. Super easy to check in. Friendly staff. Would stay again whenever I have an early flight!
Stayed 1 night in Mar 2024
Response from DC on 18 Mar 2024
We are happy you enjoyed your stay. Love to have you back again. Your feedback is really appreciated. Looking forward seeing you again!

10/10 Excellent

Barb

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from DC on 18 Mar 2024
Thanks for choosing Sleep Inn & Suites. Your feedback is the most important thing to us. We are happy you enjoyed your stay. Looking forward seeing you!

10/10 Excellent

Ilona

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoy staying here as it's always a pleasant and reliable experience. Great staff!
Stayed 1 night in Mar 2024
Response from DC on 18 Mar 2024
Sleep inn & Suites is a great hotel to stay at. Your feedback is the most important thing to us. We are happy you had such a great time at our hotel.

10/10 Excellent

Jovette

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was pleasant and courteous, the Room was very clean I love this place will always stay here❤️
Stayed 3 nights in Mar 2024
Response from DC on 18 Mar 2024
Thanks for being our loyal guest. We are happy you had such a great time. Looking forward seeing you again soon!

8/10 Good

Marsha

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
I had a pleasant stay. The room was properly cleaned and smelled fresh upon entry. You have to push the door hard for it to shut. The beds were ok. The front desk men could be more friendly. There were complimentary cookies when we arrived. The breakfast is your typical hotel breakfast - eggs (not great), sausage, homestyle fries, waffle maker, fruits, yogurt, bagels, muffins. Parking was great and there were ample spots. The fitness room is quite small with 3 machines and some weights. Not a bad stay at all.
Stayed 2 nights in Mar 2024
Response from DC on 18 Mar 2024
Thanks for sharing this with us. Your feedback is really important to us. This is something very uncommon at our hotel. We will talk to our staff about it. They are usually very nice and love to make guest stay very comfortable. Hope you consider staying with us again!

8/10 Good

Minh

Travelled with family
Liked: Staff & service
Like any other motel and inns
Stayed 1 night in Mar 2024
Response from DC on 18 Mar 2024
Sleep Inn & Suites is a great place to stay at. We are happy you had a nice stay. Looking forward seeing you!

6/10 Okay

Kim

Travelled with family
Liked: Cleanliness, amenities
Room was clean but bathroom is aging.
Stayed 1 night in Mar 2024
Response from DC on 18 Mar 2024
Thanks for sharing this with us. We are happy you had such a wonderful time at our hotel. Sleep Inn & Suites is currently having some renovations by the end everything will be amazing. Looking forward seeing you!

8/10 Good

JERZY

Front desk person very friendly and professional
Stayed 1 night in Mar 2024
Response from DC on 18 Mar 2024
We are happy that our staff give us a great customer experience. They love to make guest feel amazing. Sleep Inn & Suites is a great hotel to stay at. Looking forward seeing you!

8/10 Good

Claudia

Liked: Cleanliness, staff & service, property conditions & facilities
Good for overnight airport stay. Was unable to accommodate long term parking. Noisy coming from lobby. Staff friendly and helpfull. May stay again.
Stayed 1 night in Mar 2024
Response from DC on 12 Mar 2024
Thanks for sharing this with us. We are happy you had such a great time at our hotel. We apologize for not meeting your expectations with parking. Usually, we have parking available for everyone. Hope to see you back soon!

10/10 Excellent

Robin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and comfortable
Stayed 1 night in Mar 2024
Response from DC on 21 Mar 2024
Sleep Inn & Suites is a great place to stay at. We are happy you had such a wonderful stay. Looking forward seeing you!

8/10 Good

Cynthia

Stayed 2 nights in Mar 2024

10/10 Excellent

Shery

Stayed 1 night in Mar 2024
Response from DC on 28 Mar 2024
Thanks for choosing Sleep Inn & Suites. We are happy you had such a great time at our hotel. Hope you consider staying with us again!

6/10 Okay

Lia

Liked: Staff & service
Stayed 1 night in Feb 2024
Response from DC on 7 Mar 2024
We are happy you had such a wonderful time at Sleep Inn & Suites.The staff loves to make guest stay amazing. Looking forward seeing you!

8/10 Good

Keshia

Liked: Cleanliness, staff & service, property conditions & facilities
Nice property. It was kinda loud, baby crying for hours and some lady screaming and yelling for hours, but other than that it was a good stay
Stayed 1 night in Mar 2024
Response from DC on 7 Mar 2024
Thanks for choosing Sleep inn & Suites. This is something very uncommon at our hotel. Usually this is a very quiet hotel. For your next stay let the front desk know about any situation that is not making your stay comfortable. They will do their best to make it better. Hope you consider staying with us again!

10/10 Excellent

Kayla

Travelled with family
Great location, rooms are great
Stayed 1 night in Mar 2024
Response from DC on 7 Mar 2024
We are happy you had such a wonderful time at our hotel. The staff loves to make guest stay amazing. Looking forward seeing you!

8/10 Good

Erwin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was good
Stayed 1 night in Feb 2024
Response from DC on 1 Mar 2024
We are happy you had such a great time at our hotel. Your feedback is the most important thing to us. Sleep Inn & Suites is a great hotel to stay at. Looking forward seeing you!

2/10 Terrible

Jonathan

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Arrived at hotel, system down unable to check in. Then told the parking lot is closed so not able to leave vehicle there for the weekend, which the reason why we selected this hotel was the ability to leave you vehicle. At 10pm awoke to hotel staff banging on door, by the time I answered nobody there, called to front desk they said they got the wrong room. No apologies. Will not return, and will not recommend. Spend your money else where and stay at a real property
Stayed 1 night in Feb 2024
Response from DC on 1 Mar 2024
Thanks for sharing this with us. This is something very uncommon at Sleep inn and suites. The staff always does their best trying to make the guest stay amazing. We offered parking is one the best things we have at our hotel. Sometimes due to high demand in parking we do not accept walk ins. You can book the parking with time and will be available for you. For your next stay we will do our best to make it better. Hope you consider staying with us again!

6/10 Okay

Bernard

Disliked: Property conditions & facilities
Somehow I got double booked on the same night and charged. There was also a reservation booked for one night at the end of March. Turned out, with investigation that the booking was not mine. but someone else with the same last name.
Stayed 1 night in Feb 2024
Response from DC on 1 Mar 2024
This is something very uncommon. We will do our best to make it better. You can communicate with us and we can addres this situation right away. Hope you consider giving us a second chance.

6/10 Okay

ritesh

Disliked: Cleanliness, staff & service, property conditions & facilities
Near by air port only benefit
Stayed 1 night in Feb 2024
Response from DC on 19 Feb 2024
Thanks for staying at Sleep Inn & Suites. Your feedback is the most important thing to us. We are happy you had such a great time. Looking forward seeing you!

4/10 Poor

Christina

Stayed 1 night in Feb 2024
Response from DC on 20 Feb 2024
On behalf of our team we apologize for not meeting your expectations. Your feedback is really appreciated. Looking forward seeing you!

8/10 Good

Adetayo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good property. First floor room was a bit noisy, but that is true for all hotels. The nearby Dennys was almost abandoned and dirty, but the nearby Olympic restaurant serves decent diner food and all day breakfast. Included breakfast was also good, with eggs, bagels, sausage, waffles, muffins, and choice of 4 cereals... with apple and orange juice as well. My main complaint was that I couldn't use the HDMI ports on the TVs, so if that is important, you have been informed. Overall, good stay.
Stayed 3 nights in Feb 2024
Response from DC on 19 Feb 2024
Thanks for sharing this with us. We are happy you had such a great time at our hotel. On behalf of our team we apologize regarding the noise. This is something very uncommon at our hotel. Looking forward seeing you!

10/10 Excellent

Kathleen, St Catharines

Liked: Cleanliness, staff & service, property conditions & facilities
My stay was all I expected. The shuttle was on time and staff friendly
Stayed 1 night in Feb 2024
Response from DC on 19 Feb 2024
We are happy you had such a great time at our hotel. Your feedback is really appreciated. The shuttle service is one of the best things we have. Looking forward seeing you!

6/10 Okay

Christine

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
Needs lots of updating which is in process but it doesn’t look very inviting right now
Stayed 1 night in Feb 2024
Response from DC on 14 Feb 2024
Thanks for sharing this with us. We apologize for the inconvenience. Currently working on having some renovations. We will do our best to make it better for your next stay.

4/10 Poor

Ally

Disliked: Staff & service, property conditions & facilities
Noisy hallways/ doors slamming, thin walls
Stayed 1 night in Feb 2024
Response from DC on 9 Feb 2024
On behalf of our team, we apologize for not meeting your expectations. This is something very uncommon. Looking forward seeing you!

6/10 Okay

Dennis

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The hotel is in very close proximity to the Buffalo airport. Takeoffs and landing are quite noticeable. The interior hallways and exterior doors are in rough shape. I was concerned when we checked in. However, once we got into our room, my fears were somewhat ameliorated. The room itself, although dated, was clean and everything worked. I have stayed in many other hotels that looked better but has not-so-good rooms. All in all it was an OK place to stay.
Stayed 2 nights in Jan 2024
Response from DC on 9 Feb 2024
Thanks for sharing this with us. Sleep Inn & Suites is having some renovations by the end everything will be amazing. We will do our best to make your stay as comfortable as possible for your next stay. Hope you consider staying with us again!

8/10 Good

Jo, Kane

I hope their hallway improvement project can be completed soon. It will enhance the appearance. The room is not fancy but warm and comfortable.
Stayed 1 night in Jan 2024
Response from DC on 24 Jan 2024
Thanks for choosing Sleep Inn & Suites. We are currently working on having some renovations. Your feedback is appreciated. Looking forward seeing you!

10/10 Excellent

Brian

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from DC on 24 Jan 2024
Thanks for sharing this with us. We are happy you had such a great time at our hotel. Looking forward seeing you!

10/10 Excellent

Salvatore

Stayed 1 night in Jan 2024
Response from DC on 24 Jan 2024
Thanks for sharing this with us. We are happy you had such a great time at our hotel. Looking forward seeing you!

2/10 Terrible

Russell

Stayed 1 night in Jan 2024
Response from DC on 24 Jan 2024
Thanks for sharing this with us. We are happy you had such a great time at our hotel. Looking forward seeing you!

10/10 Excellent

Maura

Liked: Cleanliness, amenities
Stayed 1 night in Jan 2024
Response from DC on 24 Jan 2024
Thanks for sharing this with us. We are happy you had such a great time at our hotel. Looking forward seeing you!

6/10 Okay

Paul

Disliked: Staff & service, property conditions & facilities
Property felt dirty and unsafe but the room was actually okay. An ok place to stay for an airport stop but I would prefer something much better. Breakfast was just ok.
Response from DC on 24 Jan 2024
Thanks for sharing this with us. Sleep Inn & Suites is a very quiet and safe hotel to stay at. We never had any issues with the safety of our guest. For your next stay we will do our best to make it better. Looking forward seeing you!

4/10 Poor

Robin

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Sleep Inn near the Buffalo Airport. Looks very nice from the outside. But, the inside on the second floor needs a lot. The walls were just painted. The carpet was stained and unsanitary. The room I was in had sheer curtains with nothing else there to shield out all the spot lights from the airport. Needless to say, I didn't get much sleep in the Sleep Inn. The one door was falling off of the close rack. I could have gotten hurt because the door was all metal and very heavy. The shower had no panel to put your shampoo, conditioner and soap on, so I had to bend down to the floor every time I wanted to use it. The breakfast eggs and sausage and home fries were cold. But thanks for taking my money for nothing
Stayed 1 night in Jan 2024
Response from DC on 24 Jan 2024
On behalf of our team we apologize for the inconvenience. We never had any issues with not having a curtain. Every room has two curtains on blackout and the regular curtain. We are currently under renovations. Every room and floor will remodel. Hope you consider staying with us again!

6/10 Okay

Carl

Response from DC on 9 Feb 2024
Thanks for choosing Sleep Inn & Suites. Your feedback is really important to us. Looking forward seeing you!

2/10 Terrible

Shokri

Stayed 1 night in Jan 2024
Response from DC on 26 Jan 2024
Thanks for staying at Sleep Inn & Suites. Your feedback is really appreciated. Looking forward seeing you!

6/10 Okay

Chris

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
Response from DC on 24 Jan 2024
Thanks for sharing this with us. We are happy you had such a great time at our hotel. Looking forward seeing you!

8/10 Good

Oyunbold

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Stayed 1 night in Dec 2023
Response from DC on 24 Jan 2024
Thanks for sharing this with us. We are happy you had such a great time at our hotel. Looking forward seeing you!

8/10 Good

Joyce

Liked: Cleanliness, staff & service, property conditions & facilities
Close to the airport 24 hour free airport shuttle
Stayed 1 night in Dec 2023
Response from DC on 24 Jan 2024
Thanks for sharing this with us. We are happy you had such a great time at our hotel. Looking forward seeing you!

8/10 Good

Donald

Stayed 1 night in Dec 2023
Response from DC on 24 Jan 2024
Thanks for sharing this with us. We are happy you had such a great time at our hotel. Looking forward seeing you!

10/10 Excellent

Lee-Anna

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
N/A
Stayed 3 nights in Dec 2023
Response from DC on 24 Jan 2024
Thanks for sharing this with us. We are happy you had such a great time at our hotel. Looking forward seeing you!

10/10 Excellent

Scott

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
staff friendly
Stayed 1 night in Dec 2023
Response from DC on 24 Jan 2024
Thanks for sharing this with us. We are happy you had such a great time at our hotel. Looking forward seeing you!