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Reviews of Quality Inn Airport

2.5 out of 5
Quality Inn Airport
4217 Genesee St, Buffalo, NY

Reviews

6.8
Rating 10 - Excellent. 204 out of 1000 reviews" "
Rating 8 - Good. 336 out of 1000 reviews" "
Rating 6 - Okay. 201 out of 1000 reviews" "
Rating 4 - Poor. 149 out of 1000 reviews" "
Rating 2 - Terrible. 110 out of 1000 reviews" "

7.2/10

Cleanliness

7.6/10

Staff & service

6.6/10

Amenities

6.4/10

Property conditions & facilities

5.8/10

Eco-friendliness

Reviews

2/10 Terrible

Helga

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from front desk on 16 Nov 2023
Thank you for taking the time to rate your stay. Although our location has been closed since August 2023 we sincerely apologize we failed to exceed your expectations.

8/10 Good

charles

Liked: Cleanliness, staff & service
unclear parking signs. Reserved area not clearly marked.
Stayed 2 nights in Jun 2023

6/10 Okay

Erin

Stayed 1 night in Jul 2023

10/10 Excellent

Manjinder

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jul 2023
Response from front desk on 29 Jul 2023
thank you for rating your recent stay

4/10 Poor

wendy

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
very disappointing!
Stayed 4 nights in Jul 2023
Response from front desk on 21 Jul 2023
our team apologizes we failed to exceed your expectations

4/10 Poor

Ramesh

Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Lots of mud/dirty smell due to old carpet. Not like other Quality Inn hotels, better to avoid. Reception desk people are supportive.
Stayed 2 nights in Jul 2023
Response from front desk on 21 Jul 2023
our team apologizes we failed to exceed your expectations

4/10 Poor

Alison

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Will not be staying here again. The carpet in the room was seriously filthy, corners in the room were dirty with cobwebs, bathroom surfaces were dirty to the touch, and the room smelled like cigarette smoke.
Stayed 1 night in Jun 2023
Response from front desk on 21 Jul 2023
our team apologizes we failed to exceed your expectations

8/10 Good

jack

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2023
Response from front desk on 30 Jun 2023
thank you for rating your stay, our team hopes to see you in the future.

4/10 Poor

Joshua

Stayed 1 night in Jun 2023
Response from front desk on 21 Jul 2023
our team apologizes we failed to exceed your expectations

2/10 Terrible

Verified traveller

Travelled with family
Liked: Staff & service, room comfort
Disliked: Cleanliness, property conditions & facilities
I wouldn’t stay again.
The pillows and blankets were comfortable and the hotel was quiet but the room and hall rugs were old and looked dirty. There is no elevator and I had to bump my suitcase up the stairs. The door to the balcony was unlocked which I didn’t discover until the next day because I didn’t know there was a balcony. The entrance to the building smelled like pot and several people were standing around it when I arrived. The hook for the ironing board was falling off the wall. The air conditioner would not come on the next morning. The front desk person was also the shuttle driver and he was trying to be everywhere at once. The morning person did allow me to check out an hour late which was nice. The employees were helpful. The overall appearance of the hotel was diminished by the dark dirty rugs and the strong odor of pot.
Stayed 1 night in Jun 2023
Response from front desk on 30 Jun 2023
thank you for sharing this information. we will use this information to better the hotel to exceed everyone's expectations in the future.

2/10 Terrible

carolin

Travelled with partner
Disliked: Staff & service
Very close to airport but can't see it from the street.
Stayed 1 night in Jun 2023
Response from front desk on 30 Jun 2023
we are directly across from the airport. if youre standing at our front entrance you can see the front of the airport

2/10 Terrible

Samantha

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities
DO NOT STAY HERE
Let me start by saying that I paid $280 per night for this stay.......if I had paid under $100 I would have expected this. The hotel looks like it is in the middle of some sort of renovation that is about to happen, but it is not. I don't even know what to say about the general areas.....the room had no working wifi until the morning when we were checking out. The TV was on but then when we turned it off we could not get any channels or the option to do anything. The phone flashed constantly as if there was a message and when we went to clear it, there was nothing to clear so it would not turn off. We had to unplug the phone. There was holes in the wall in the bedroom area, mold in multiple spots, especially the bathroom The toilet ran constantly and did not flush, I had to fill the back with water from the ice bucket to get it to flush each time, but then it drained in 10 min if I did not use it in that time. The shower rod was hanging off the wall, the water barely came out and the drain did not drain, so we did not shower in someone elses shower water The only good thing was the beds being comfortable, we got in late (11:30 at night) so that was perfect, unfortunate to wake up to all the negativity The breakfast was standard and a nice option to have. Parking was not an issue.
Stayed 1 night in Jun 2023
Response from front desk on 30 Jun 2023
Thank you Samantha for sharing this. Everything was sent to the correct departments to fix errors. We hope you enjoyed your time in Buffalo.

2/10 Terrible

sue

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Convenient an accepted late check-in
Stayed 1 night in Jun 2023
Response from front desk on 30 Jun 2023
thank you for staying with us

2/10 Terrible

prakruthi

Stayed 1 night in Jun 2023
Response from front desk on 21 Jul 2023
our team apologizes we failed to exceed your expectations

2/10 Terrible

Srikanth

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Front desk staff extremely rude!!
Front desk lady staff is extremely rude. She doesn’t have any respect towards the guests. Always talks in shouting manner. When I asked about the airport shuttle (reserved), she was rude and denied the request to drop me at airport. When I asked the reason for a denial of service, which I specifically reserved for early morning shuttle, she went on argument mode and even threatened to call police. Never met such an extreme rude person at front desk in US. Such a shame for the QualityInn to employ such people at front desk. With this incident, I completely took off QualityInn from my list of hotels for future stay. After the fact I went to google and checked the reviews and found similar feedback from many customers. I hope hotel management takes necessary steps to address these concerns.
Stayed 2 nights in Jun 2023
Response from front desk on 30 Jun 2023
thank you Srikanth for reaching out again. I am happy to hear we were able to bring the argument down to a calm respectful convocation vis email. our team apologizes for 1 person ruining your stay

8/10 Good

Allan

Stayed 1 night in Jun 2023
Response from front desk on 30 Jun 2023
thank you for rating your stay, we hope to see you on your next travels

4/10 Poor

Charles

Travelled with partner
Disliked: Staff & service
The lighting in the room was dim. Although conveniently located near the airport planes did not disturb us.
Stayed 2 nights in May 2023
Response from front desk on 6 Jun 2023
our apologizes for the lighting being dim, we have several lights in each room.

2/10 Terrible

Allison

Travelled with family, Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
The morning breakfast was not what was shown in the pictures and the bathroom was really dirty and damaged.
Stayed 1 night in May 2023
Response from front desk on 6 Jun 2023
our team apologizes but we still only offer grab and go style breakfast due to covid restrictions. everything we offer is individually wrapped and self serve.

8/10 Good

Leona

Liked: Cleanliness, staff & service
Shower handle for hot water didn't work
Stayed 1 night in May 2023
Response from front desk on 6 Jun 2023
thank you for letting us know- this was fixed immediately

8/10 Good

Giselle

Stayed 1 night in May 2023
Response from front desk on 6 Jun 2023
thank you for taking the time to rate your stay- our team hopes to see you on your next Buffalo travels.

6/10 Okay

Nicholas

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Carpet was dirty, old, and torn. Bathroom was old and corners dirty. However, it was quiet and beds were comfortable. Staff was helpful and accommodating. Would not stay here again.
Stayed 1 night in May 2023
Response from front desk team on 6 Jun 2023
thank you for taking the time to share your experience with us, our team sincerely apologizes that we failed to exceed all of your expectations,.

10/10 Excellent

JAMES

Liked: Cleanliness, staff & service, property conditions & facilities
Perfect
Stayed 1 night in May 2023
Response from front desk on 6 Jun 2023
thank you for rating your stay with us. our team hopes to see you on your next travels!

6/10 Okay

Sabine

Travelled with partner
Liked: Cleanliness
My seat belt in the shuttle bus was broken. The driver didn't seem concerned. Noticed the cream in the breakfast area was never refrigerated after breakfast. Left sitting out all day.
Stayed 1 night in Apr 2023
Response from front desk on 6 Jun 2023
thank you for sharing this information with us. the buckles in the shuttle are broken due to guests slamming their luggage on them. Our

6/10 Okay

Pillar

Liked: Staff & service
Disliked: Property conditions & facilities
Needs to be updated
The hotel is conveniently located right across the street from the airport. There is McDonalds basically in the same parking lot. The hotel need to be updated the staff was very nice. The bed wasnt that comfortable and the sheets were ill-fitting. It was just an overnight stay for us.
Stayed 1 night in Apr 2023
Response from Front Desk on 3 May 2023
Thank you for taking the time to share your stay with us. We hope to be able to accommodate you in the near future.

4/10 Poor

Kelly

Stayed 4 nights in Apr 2023
Response from front desk team on 6 Jun 2023
thank you for taking your time to review your stay- our team apologizes that we couldn't meet your expectations

8/10 Good

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023
Response from front desk on 15 Apr 2023
thank you for choosing our location during your buffalo travels our team hopes to see you again

10/10 Excellent

Lee

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was good
Very nice stay
Stayed 1 night in Feb 2023
Response from front desk on 2 Feb 2023
thank you for taking the time to share your stay, our team is happy to hear that you enjoyed your stay with us, we hope to see you on your next buffalo travels

10/10 Excellent

Jane

Stayed 1 night in Jan 2023
Response from front desk on 21 Jan 2023
thank you for taking the time to rate your stay, our team hopes to see you on your next travels.

10/10 Excellent

Noah

4/10 Poor

Samantha

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Mold on the heater, the shower rod was damn near falling off the wall, the water pressure was non exsistent, there were not enough outlets for the lights in the hotel room, 3 of the lights did not have outlets that they could be plugged into, there was about 2 inches between the bottom of the door and the floor, there were open wires hanging from the ceiling, cobwebs in the corners of stairs, broken vents throughout the halls says, abd it was not clean looking though out.
Response from front desk on 1 Jan 2023
our team apologizes your stay was not satisfactory

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Bed bugs power around beds and mattresses and sink tile falling off
Stayed 1 night in Dec 2022
Response from front desk on 20 Dec 2022
our team apologizes we failed to exceed your expectations.

8/10 Good

Melissa

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
The heater in the room was broken and no extra blanket were avilable.
Stayed 1 night in Dec 2022
Response from front desk on 20 Dec 2022
thank you for sharing this with us, we sincerely apologize about the heater in your room, when maintenance checked it out the knob was on cool and not warm.

6/10 Okay

Jeremy

Disliked: Staff & service
For what I paid with points I wasn’t expecting much. And my expectations were met. Nothing to grand about this place. I stayed one night and it was okay. Needs another renovation. Especially with competition in surrounding areas.
Response from front desk on 7 Dec 2022
thank you for choosing our location, we are currently in the process of some small renovations

4/10 Poor

Evan, Ipswich

Business traveller
Disliked: Cleanliness, property conditions & facilities
Heat was not on at all. Heater finally came on but there was no temperature control. Pure hot or cold came out. Also the heater cover was broken. Room smelt awful
Response from front desk on 7 Dec 2022
the heater in every room is located under the window and you certainly have control of how warm/cool guests would like it to be. if you had any issues, front desk could have been contacted. we would have been more then happy to help.

6/10 Okay

Julie

Travelled with group
Disliked: Cleanliness
Walls are paper thin and loaded guests all at one end Rooms dated and not fresh Did not clean room after first night-policy is to only clean rooms after 3 nights Free breakfast had vey limited choices
Response from front desk on 7 Dec 2022
stay over rooms are not cleaned daily due to covid. we keep you and our staff as safe as possible. there was a key in your keysleeve given at check in that stated if you needed any clean linens shampoo etc to contact the front desk. we apologize you didnt enjoy our complimentary breakfast, we do serve a variety of options...cereal, oatmean,hot waffles, breakfast sandwiches, danish, muffins yogurt and of course the coffee juice and tea

10/10 Excellent

Condary

Stayed 1 night in Nov 2022
Response from front desk on 29 Nov 2022
thank you for taking the time to review our location, our team very much appreciates your business and we hope to see you again

10/10 Excellent

Matthew, ANAHEIM

Stayed 1 night in Nov 2022

8/10 Good

Elaine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Nov 2022
Response from front desk on 15 Nov 2022
thank you for taking the time to rate your stay. Our team hopes to see you again

2/10 Terrible

Mark

Stayed 1 night in Oct 2022

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2022
Response from front desk on 18 Oct 2022
thank you for staying with us

10/10 Excellent

Debra

Stayed 1 night in Oct 2022
Response from Front Desk on 11 Oct 2022
thank you for taking the time to send positive feedback we hope to see you again soon!

8/10 Good

maureen

Liked: Cleanliness, staff & service
Cost of room increased
Stayed 1 night in Sep 2022
Response from front desk on 11 Oct 2022
thank you for taking the time to send positive feedback we hope to see you again soon!

8/10 Good

Karen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2022
Response from Front Desk on 29 Sept 2022
thank you for taking the time for the positive feedback

4/10 Poor

Verified traveller

Travelled with group
Disliked: Cleanliness, property conditions & facilities, room comfort
The room was dirty. Cobwebs in the corners. Pillow cases dirty. Burn marks on the comforter
Stayed 2 nights in Sep 2022
Response from Front Desk on 29 Sept 2022
thank you for taking the time for the positive feedback

10/10 Excellent

james

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and quiet
Stayed 1 night in Sep 2022
Response from Front Desk on 29 Sept 2022
thank you for taking the time for the positive feedback

6/10 Okay

Karen

Liked: Staff & service, room comfort
Good location
Convenient location near airport. Staff very friendly. Rather old, a bit run down. Room was clean except carpet was sticky. Our non-smoking room had a faint smokey smell. Room had lots of amenities.
Stayed 1 night in Sep 2022
Response from Front Desk on 21 Sept 2022
thank you for staying with us and sharing your feedback, we very much appreciate your business and hope to see you on your next travels:)

6/10 Okay

Norman

Travelled with family
Disliked: Staff & service, property conditions & facilities
The night Manager was not professional he was yelling to another customer in the lobby!! Using inappropriate words. The Beds were clean.
Stayed 2 nights in Sep 2022
Response from front desk on 11 Oct 2022
our team apologized for this, but we do not have a night manager now a male manager so we are unsure of what happened.

6/10 Okay

Cherrymar

Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Stayed 2 nights in Sep 2022

2/10 Terrible

Gina

Travelled with group
Disliked: Cleanliness, amenities, property conditions & facilities
bedding was torn, there were stains all over the hotel, wifi was spotty, overall not clean, smelled and overpriced for a hotel room from the 70s
Stayed 1 night in Aug 2022
Response from Front Desk on 1 Sept 2022
our team apologizes that we failed to exceed your expectations

10/10 Excellent

Rosemary

Liked: Cleanliness, staff & service, property conditions & facilities
Lack of dining options
Stayed 1 night in Aug 2022
Response from Front Desk on 1 Sept 2022
thank you for your business, we do apologize we failed to exceed your expectations on our complimentary breakfast.. due to covid we are still required to serve wrapped items