Exterior

Reviews of La Quinta Inn by Wyndham Buffalo Airport

2.5 out of 5
La Quinta Inn by Wyndham Buffalo Airport
6619 Transit Rd, Buffalo, NY

Reviews

7.2

Good

Rating 10 - Excellent. 314 out of 1005 reviews" "
Rating 8 - Good. 263 out of 1005 reviews" "
Rating 6 - Okay. 176 out of 1005 reviews" "
Rating 4 - Poor. 119 out of 1005 reviews" "
Rating 2 - Terrible. 133 out of 1005 reviews" "

6.8/10

Cleanliness

7.8/10

Staff & service

6.8/10

Amenities

6.6/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

6/10 Okay

Amanda

Disliked: Property conditions & facilities
Our room was right next to the side entrance to the hotel, and the side entrance did not have a security lock on it that only opened by key card (like most hotels have now-a-days). People were coming and going pretty easily (from what I saw and heard through the door).
Stayed 1 night in May 2024
Response from Manager on 10 May 2024
Hello Amanda,We appreciate your feedback regarding the security at our side entrance and will share this with our management team to ensure the safety of our guests is a top priority. Your concerns will be addressed accordingly to enhance our security measures for all guests' peace of mind.

8/10 Good

michael, Kitchener

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service
friendly staff
Stayed 1 night in May 2024
Response from Manager on 6 May 2024
Hello michael,We are thrilled to hear that you found our staff friendly during your stay. Our team takes pride in providing exceptional customer service. Your feedback is truly appreciated.

8/10 Good

Anandaprakash

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024
Response from Manager on 8 May 2024
Hello Anandaprakash, We appreciate you choosing our hotel for your stay! If you have any further comments or suggestions, please don't hesitate to contact us directly. We value your input.

10/10 Excellent

Valerie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place
Stayed 1 night in May 2024
Response from Sophia CSR on 3 May 2024
Hi Valeria,Thank you for your kind words. We strive to provide a great experience for all our guests and are delighted that you found our place to your liking. We look forward to having you back again soon!

10/10 Excellent

Lauren, Buffalo

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best
Stayed 2 nights in Apr 2024
Response from Manager on 4 May 2024
Hello Lauren,We appreciate your feedback and are glad to hear you had a positive experience at our hotel. We strive to provide top-notch service to all our guests. Should you have any future concerns, feel free to reach out to our management team for further assistance.

10/10 Excellent

Ampie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff are friendly and helpful
Stayed 3 nights in Apr 2024
Response from Manager on 2 May 2024
Hello Ampie,We are delighted to hear that you found our staff to be friendly and helpful during your stay. Your positive feedback is truly appreciated and we hope to welcome you back again in the future.

10/10 Excellent

krista

Travelled with partner
Very clean room ,good soaps and shampoo provided free popcorn is a good touch it has a microwave in room and walking distance to the best wings :)
Stayed 1 night in Apr 2024
Response from Manager on 30 Apr 2024
Hello krista,We are thrilled to hear that you enjoyed our clean rooms and complimentary amenities, such as the soaps, shampoo, and popcorn. It's great that you found the in-room microwave convenient. Our location near the best wings is always a guest favorite! We hope you had a comfortable stay and look forward to welcoming you back in the future.

6/10 Okay

melissa

Travelled with family
Liked: Cleanliness, amenities
Other visitors were very loud and did not feel safe. Breakfast was good.
Stayed 1 night in Apr 2024
Response from Manager on 28 Apr 2024
Hello melissa,We're glad to hear you enjoyed our breakfast offerings. Ensuring the comfort and safety of all guests is a top priority for us. If you have any concerns during your stay, please don't hesitate to reach out to our front desk team for prompt assistance.

10/10 Excellent

Geace

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Manager on 28 Apr 2024
Hello Geace,We are delighted to hear that you had such a wonderful experience during your stay at our hotel! We hope to welcome you back soon for another exceptional stay.

10/10 Excellent

Gerald

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front service desk was very helpful and professional.
Stayed 3 nights in Apr 2024
Response from Manager on 23 Apr 2024
Hello Gerald,We appreciate your positive feedback regarding our front desk team. It's great to hear that they provided you with helpful and professional service during your stay. If you have any further comments or feedback, please don't hesitate to reach out to our management team directly.

6/10 Okay

Sandra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a man use a key and opened my room claiming to look for a stroller. Im a women that is definitely not acceptable.
Stayed 2 nights in Apr 2024
Response from Manager on 23 Apr 2024
Hello Sandra, We take guest privacy very seriously and will investigate this incident. Your feedback is appreciated as we continuously strive to ensure the safety and comfort of all our guests. Thank you for bringing this to our attention.

10/10 Excellent

shannon

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is helpful and available 24 hours. The free continental breakfast had great option's including muffins bagels waffles cereal, coffee and juices. Very fresh. Saved me a lot of money. The rooms are clean and comfortable. Very close to lots of food options and activities. They made my stay stress free. Thank you.
Stayed 3 nights in Apr 2024
Response from Sophia CSR on 15 Apr 2024
Hi Shannon,Pleased to hear that our 24-hour helpful staff, delicious continental breakfast, clean and comfortable rooms, and convenient location added up to a stress-free stay for you! Providing great amenities and service is what we strive. Thank you for choosing us, and we look forward to welcoming you back for another enjoyable experience!

10/10 Excellent

James

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Clean property, friendly staff and comfortable room at a reasonable price.
Stayed 1 night in Apr 2024
Response from Manager on 17 Apr 2024
Hello James,We are delighted to hear you had a positive experience with our clean property, friendly staff, and comfortable rooms during your stay. Our team strives to provide great value for our guests' experiences. Should you have any further feedback or require assistance, please do not hesitate to contact management directly.

6/10 Okay

Mariangela

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Manager on 17 Apr 2024
Hello Mariangela, We appreciate you choosing to stay with us. If there is anything that we could have improved upon during your visit, please do not hesitate to reach out to us directly. We value your feedback and hope to welcome you back in the future.

8/10 Good

John

Travelled with family
Liked: Staff & service
Disliked: Cleanliness
👍
Stayed 1 night in Apr 2024
Response from Sophia CSR on 12 Apr 2024
Hi John,We are glad you had a nice stay with us and appreciate this wonderful rating of your stay. However, our goal is to make our guests 100% satisfied. Therefore, we welcome your ideas and suggestions for your future stay. We hope to have the chance to serve you again on your next visit.

6/10 Okay

Renee

Liked: Staff & service
Disliked: Cleanliness
Stayed 1 night in Apr 2024
Response from Sophia CSR on 11 Apr 2024
Hi Renee,We are glad you had a nice stay with us, and we appreciate your rating and review. However, our goal is to make our guests 100% satisfied. Therefore, we welcome your ideas and suggestions for your future stay.

2/10 Terrible

Gustavo

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Leftover chicken was found in the refrigerator upon our arrival, beds were not made and fresh towels were not given during the duration of our stay. I will not be returning.
Stayed 2 nights in Apr 2024
Response from Sophia CSR on 10 Apr 2024
Hi Gustavo,We are sorry to hear about the inconvenience caused by these issues, and we are not meeting your expectations. Please note that your concerns have been passed on to our housekeeping team. We hope you to give us another chance to improve our services. Our team is looking forward to hosting you again soon!

10/10 Excellent

Carla

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have been staying here for years and this time it's even better. Front desk folks are very friendly, location is great, and it's recently renovated and the rooms look beautiful. Very clean and such a bargain for a quick stop on a road trip.
Stayed 1 night in Apr 2024
Response from Sophia CSR on 5 Apr 2024
Hi Carla,I wanted to express my gratitude for the stellar review. We are ecstatic to hear that your experience was excellent. It was a pleasure to host you, and we look forward to welcoming you back many more times in the future.

10/10 Excellent

David

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
it was fine
Stayed 1 night in Mar 2024
Response from Manager on 2 Apr 2024
Hello David,We appreciate you taking the time to share your feedback with us. If there are specific areas you believe we can improve on, please feel free to reach out to our management team directly.

10/10 Excellent

MANOHAR

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, clean rooms.
Stayed 1 night in Mar 2024
Response from Manager on 2 Apr 2024
Hello MANOHAR,We are delighted to hear you found our staff friendly and enjoyed our clean room facilities. Your feedback is valued, and we hope to welcome you back for another pleasant stay soon.

6/10 Okay

Rachel

Travelled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
Nice and clean
Stayed 1 night in Mar 2024
Response from Manager on 29 Mar 2024
Hello Rachel,We are pleased to hear that you found our hotel nice and clean. Guest satisfaction is our top priority. We appreciate your feedback and hope to welcome you back in the future.

8/10 Good

Dezo

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay when taking a flight.
Stayed 1 night in Mar 2024
Response from Manager on 27 Mar 2024
Hello Dezo,We are glad to hear that you found our hotel convenient for your travel needs. We appreciate your feedback and hope to welcome you back in the future for another enjoyable stay.

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Sophia CSR on 26 Mar 2024
Hi David,We are glad you had a nice stay with us and appreciate this wonderful rating of your stay. However, our goal is to make our guests 100% satisfied. Therefore, we welcome your ideas and suggestions for your future stay. We hope to have the chance to serve you again on your next visit.

10/10 Excellent

Keyona

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The host Clive was very helpful he explain everything we needed know about the hotel he took his time and show us that we was importanted. We look forward for the next day to see his warm smile and his compassion for his job. We love are stay definitely would be coming back. Thank you Clive for your hospitality
Stayed 1 night in Mar 2024
Response from Manager on 27 Mar 2024
Hello Keyona,We are thrilled to hear that you had a positive experience with Clive during your stay! Our team takes great pride in providing excellent service to all our guests. Your kind words will be passed on to Clive, and we can't wait to welcome you back on your next visit. Thank you for choosing our hotel for your accommodation needs.

8/10 Good

Sharian

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love everything with the exception of the pillows and breakfast needs to go to 10am
Stayed 3 nights in Mar 2024
Response from Manager on 19 Mar 2024
Hello Sharian,We appreciate your feedback on the pillows and breakfast timing. Your comments will be shared with our team for future improvements. Feel free to reach out to our management team directly for any further assistance or recommendations.

6/10 Okay

sandra

Travelled with group
Upon arriving there was a very strong smell of bleach and Lysol, so strong that it instantly gave me a headache. The night staff was also wearing a very strong cologne and again triggered a headache. I am sensitive to smell but my travel partner who is not thought the same. The breakfast was subpar compared to other hotels I have stayed at for less. The room were very clean and overall I felt very safe.
Stayed 1 night in Mar 2024
Response from Manager on 14 Mar 2024
Hello sandra, Thank you for sharing your experience with us. We appreciate your feedback regarding the scents within the hotel and will share this with our team for improvement. We are glad to hear you felt safe in our clean rooms. We take all guest feedback seriously and strive to make necessary adjustments.

8/10 Good

William, Maybrook New

Liked: Amenities
Clean and Respectful. Very cloA mi
Stayed 4 nights in Mar 2024
Response from Manager on 19 Mar 2024
Hello William,We appreciate your feedback and are glad to hear you found our hotel clean and respectful. If you have any further comments or concerns, please reach out to our management team directly. Thank you for staying with us.

10/10 Excellent

Patrick

Stayed 1 night in Mar 2024
Response from Manager on 14 Mar 2024
Hello Patrick,We are thrilled to hear that you had an exceptional experience during your stay at our hotel! We appreciate your rating and hope to welcome you back soon for another memorable visit.

10/10 Excellent

Rebecca

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and quiet room. Comfortable bed.
Stayed 1 night in Mar 2024
Response from Manager on 14 Mar 2024
Hello Rebecca,We are delighted to hear that you found our room clean and quiet, and that you enjoyed the comfort of our beds. Your feedback is greatly appreciated as we strive to provide a peaceful stay for all our guests.

10/10 Excellent

Fatima

Stayed 1 night in Mar 2024
Response from Manager on 31 Mar 2024
Hello Fatima,We are delighted to hear that you had a wonderful stay with us! If you have any further comments or suggestions, please feel free to reach out to us. We look forward to welcoming you back again soon!

8/10 Good

Tiffany

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night.
Stayed 1 night in Mar 2024
Response from Sophia CSR on 5 Mar 2024
Hi Tiffany,Appreciate you for taking the time to leave a review and for giving us a 4-star rating. We are glad to hear that you had a positive experience with our service. If there is anything specific that you think we could improve upon to earn that fifth star, please do not hesitate to let us know. We are always looking for ways to enhance our offerings and provide the best possible experience

10/10 Excellent

Kwamina

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Cool
Stayed 1 night in Mar 2024
Response from Manager on 5 Mar 2024
Hello Kwamina,We appreciate your feedback and are glad to hear you enjoyed your stay. Your satisfaction is important to us, and we hope to welcome you back in the future for another positive experience.

10/10 Excellent

Adrian

Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay! Staff is very friendly and super helpful! Breakfast is really good! Highly recommend
Stayed 1 night in Feb 2024
Response from Sophia CSR on 1 Mar 2024
Hi Adrian,Thrilled to hear that you found our property to be a great place to stay and that our staff was friendly and helpful. Providing exceptional service to our guests is our top priority, and glad to hear that we exceeded your expectations. We are also pleased to hear that you enjoyed our breakfast offerings. We appreciate your recommendation and hope to have the opportunity to serve you again in the future.

8/10 Good

Neha

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staying here for a night. They let us check in early. It was good, convenient. No issues at all.
Stayed 1 night in Feb 2024
Response from Manager on 2 Mar 2024
Hello Neha, We are pleased to hear that you found our early check-in service convenient and enjoyed a pleasant stay with us. We appreciate your kind feedback and hope to welcome you back in the future for another seamless experience.

10/10 Excellent

Kim

Stayed 1 night in Feb 2024
Response from Manager on 22 Mar 2024
Hello Kim,We appreciate you choosing our hotel for your stay! We hope you had a wonderful time and look forward to welcoming you back soon.

8/10 Good

Nade

Liked: Staff & service, property conditions & facilities
N/a, over all good experience.
Stayed 1 night in Feb 2024
Response from Manager on 24 Feb 2024
Hello Nade,We are pleased to hear that you had an overall positive experience during your stay. Should you have any additional feedback or suggestions for improvement, please feel free to reach out to our management team directly. Your comments are invaluable to us in enhancing our guest experience.

10/10 Excellent

Lisa, Newmarket L3Y 6M1

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The young man who checked us in was efficient, polite and very friendly. A nice start to our stay!
Stayed 1 night in Feb 2024
Response from Manager on 24 Feb 2024
Hello Lisa,We are delighted to hear that you had a positive check-in experience with our team member. It's always wonderful to know that our staff's friendliness made a good impression on our guests. We hope the rest of your stay was equally enjoyable!

8/10 Good

Susan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from Manager on 24 Feb 2024
Hello Susan, We appreciate your recent stay at our hotel. If you have any specific feedback, we encourage you to kindly reach out to us directly. We value your experience and look forward to welcoming you back in the future.

2/10 Terrible

Michael

Travelled with family, Travelled with group
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
At check in reception was very friendly. But first room that we were given was a storage room, second room was another customer of the hotel. Very awkward walking into an occupied room Third room worked. Room was in rough shape, peeling wallpaper , toilet didn’t flush and floor broken.
Stayed 1 night in Feb 2024
Response from Manager on 22 Feb 2024
Hello Michael, We thank you for sharing your feedback with us. We apologize for any inconvenience you may have experienced during your stay. Your comments have been noted, and we will address them with our team to ensure future guests do not encounter similar issues. We appreciate your understanding and hope to welcome you back in the future for an improved experience.

10/10 Excellent

Lauren

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is our spot (me & bf) we're here atleast 2-3 times a month because it's high quality services, breakfast is always delish in the mornings and it's always clean every time we check in. Convenient location for food and shopping. Also perfect with the airport being nearby.
Stayed 2 nights in Feb 2024
Response from Manager on 20 Feb 2024
Hello Lauren,We're delighted to hear that you and your boyfriend enjoy staying with us regularly for our high-quality services, delicious breakfast, and cleanliness. It's great to know that our convenient location is ideal for your needs, including easy access to food, shopping, and the airport. Thank you for making us your spot in town, and we look forward to welcoming you back again soon!

10/10 Excellent

Drew

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
For the price its a great place to stay, quiet and clean, will stay there again
Stayed 1 night in Feb 2024
Response from Manager on 20 Feb 2024
Hello Drew,We're thrilled to hear you had a peaceful and comfortable stay with us! We strive to offer a serene and tidy environment for all our guests. We appreciate your positive feedback and look forward to welcoming you back in the future.

2/10 Terrible

Jonathan

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was dirty money missing off my card
Stayed 1 night in Feb 2024
Response from Manager on 19 Feb 2024
Hello Jonathan, We regret to hear about your experience at our hotel. We recommend reaching out to our management team to address any concerns regarding charges. Thank you for bringing this to our attention, we appreciate your feedback.

10/10 Excellent

Samad

Liked: Cleanliness, staff & service, property conditions & facilities
Nice n clean
Stayed 1 night in Feb 2024
Response from Manager on 14 Feb 2024
Hello Samad,Thank you for your feedback. We are glad to hear that you found our hotel nice and clean. We strive to maintain a high level of cleanliness for our guests' comfort. We appreciate your kind words and hope to welcome you back in the future for another pleasant stay.

6/10 Okay

Recardo

Business traveller
Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
They Facilitie was nice at 1rst Glance get to the Room Dirty cover on the Bed, house keeping never charged the Sheets, or cleaned jus replace the Towels staff was nice but poor service. 👎
Stayed 3 nights in Feb 2024
Response from Manager on 14 Feb 2024
Hello Recardo,Thank you for your feedback regarding your recent stay. We apologize for the inconvenience you experienced with the cleanliness of your room. We have shared your comments with our housekeeping team to ensure that this is an isolated incident and does not recur. We appreciate your kind words about our staff and will continue to work on improving our service.

10/10 Excellent

Charles

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We Stay at The hotel every time we're in buffalo. Hotel is always clean Comfortable and inaccessible for our needs
Stayed 1 night in Feb 2024
Response from Manager on 9 Feb 2024
Hello Charles,Thank you for your loyalty and for choosing our hotel during your visits to Buffalo. We appreciate your kind words about the cleanliness and comfort of our property. We strive to provide excellent service that meets the needs of all our guests. We hope to have the opportunity to welcome you back again in the future.

10/10 Excellent

Adam

Stayed 1 night in Feb 2024
Response from Manager on 10 Feb 2024
Hello Adam,Thank you for choosing our hotel for your recent stay! We appreciate your perfect rating and are thrilled to hear that you had a wonderful experience with us. Please do not hesitate to reach out if there is anything else we can assist you with. We look forward to welcoming you back in the future!

10/10 Excellent

Ernesto

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Sophia CSR on 7 Feb 2024
Hi Ernesto,It is heart-warming to receive a 10-star rating from our guests. We are glad that you had a nice stay with us. We are looking forward to serving you again on your future travels. We always welcome our guest's ideas and suggestions.

8/10 Good

Jimika

Liked: Staff & service
This was a very last minute booking and for 1 night and the staff from check in until check out were great. It wasn’t bad at all!
Stayed 1 night in Feb 2024
Response from Sophia CSR on 7 Feb 2024
Hi Jimika,We are delighted to hear that your last-minute booking turned out to be a pleasant experience! Our team strives to provide excellent service from check-in to check-out, and thrilled that you found our staff to be great throughout your stay. Thank you for choosing us, and we hope to have the opportunity to welcome you back again soon!

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Sophia CSR on 3 Feb 2024
Hi David,It is heart-warming to receive a 10-star rating from our guests. We are glad that you had a nice stay with us. We are looking forward to serving you again on your future travels. We always welcome our guest's ideas and suggestions.

8/10 Good

Darnell

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Sophia CSR on 3 Feb 2024
Hi Darnell,We are glad you had a nice stay with us and we appreciate the 8-star rating of your stay. However, our goal is to make our guests 100% satisfied. Therefore, we welcome your ideas and suggestions for your future stay. We hope to have the chance to serve you again on your next visit.