Ratings based on 76 Verified Reviews
They paid and stayed. We double-checked.
3.9 Room cleanliness
3.9 Service & staff
3.7 Room comfort
3.1 Hotel condition
They paid and stayed.
for Everyoneby Richard from Dorset
Pros: The staff were very friendly and helpful. The room was adequately equipped. The bathroom was ok if a little tired.
Location: Good location near the town centre, close to family who we were visiting. Nice new shopping centre.
We chose this hotel because we have stayed there before, however, this time the room we had was next to the stairs with the resulting pedestrian traffic and it was overlooking the street with vehicle noise. The person staying in the room above ours spent part of the night seemingly re-arranging the furniture. Previously we have had rooms that overlook the rear car park and are much quieter. We will stay there again but will request a quiet room if this is available on the booking form.
for Everyoneby Mqool from Newbury
Noisy sleepless night and cold staffPosted 01-Nov-2013
I was pleasantly surprised to see a good room once I entered it...but soon it turned out that there were two little issues...one it was facing a busy road and second ...well window wasn't double glazed. My night was ruined by constant noise of traffic. Called staff once to enquire about time main door is closed, got very dry and reluctant sounding answer....no smiles at reception and no courtesy at checkout too....though reasonable clean at cheap rate but not worth if looking for real comfort
for Everyoneby Jeremy from Calgary, Canada
Classic English hotelPosted 22-Oct-2013
Stayed two nights at this old-fashioned English hotel located at the end of a classic village high street. We found it rather charming with its strange staircases, threadbare carpets, and pictures of post-war rural life. Bed had seen better days, but the room was clean and contained all the standard accoutrements. Reasonably priced for what we got. We'll stay again next time we're in Newbury.
for Business Travellersby A verified traveller
18th Century Inn in serious need of a major refurbPosted 12-Oct-2013
Pros: Loads of character
Location: Location is excellent for Newbury Town Centre
Refurbish the hotel and it would be lovely. Holes in carpets, held together with gaffer tape, creaking doors make a good nights sleep difficult
for Everyoneby Miss PJF from Milton Keynes
Never heard of customer service!Posted 23-Sep-2013
Pros: apart from it being in the town centre nothing else
Cons: To actually employ staff that can run a hotel, know what customer service is and know how to work a computer!!!
Location: Newbury is a lovely town, pub next door called the Bacon Arms has lovely food, great rooms & Sally & her team have no problem going that extra mile
My collegue and i had been staying at this hotel since early August. The last straw came last week when i was asked to leave the hotel as i did not have a reservation for a certain evening. Even though when i checked in on the previous Thursday i checked with the receptionist that i was booked in from the Thursday to following Thursday, even saw it with my own eyes. When i was a work on the Monday i had a call from Emma who said to me the following "why haven't you checked out of your room this morning? you should of packed up and left but your items are still in your room, you need to come back and pack and leave!! plus we do not have any rooms either this evening" Well from such a friendly manor over the phone i tried to explain that i'd gone through with Isabel on reception when i checked in what nights i would be staying and Isabel confirmed this, I was then told "this could not be correct and you need to come and remove your items otherwise we will do it for you! and i haven't got the time to be dealing with this!!" Well by now i was to say the least fuming, so i had to leave work with my collegue come back to the hotel pack my items and leave. I was told that the general manager would be calling me, i was far too angry to discuss anything with this person after the way i'd been spoken to by this person! Needless to say we cancelled our bookings with this establishment and now are staying at the Bacon Arms, would NOT RECOMMEND THIS HOTEL TO ANYONE
Recommendedby A verified traveller
Posted 09-Sep-2013 on Hotels.com
Recommendedby Deb K from USA
Convenient to Highclere Castle (Downton Abbey)Posted 01-Sep-2013 on Hotels.com
We stayed one night at The Chequers hotel in preparation for our Highclere Castle tour. The hotel is conveniently located and has ample off-street parking which was nice for an American driver! The hotel is a quaint, old English hotel. We loved it - but booked it knowing that it was that style. We ate both dinner and breakfast at the hotel's small restaurant and found the food to be great!
for Getaway With Friendsby A verified traveller
Posted 28-Aug-2013 on Hotels.com
Service was fine, room was comfy and reasonably clean apart from a sticky patch on the top of the TV cabinet. Bit of a maze to find the room from the reception desk (up and down a few steps) so be sure to let them know if you have mobility issues, but for the price paid, no real complaints. Handy location, just a few minutes from the centre of Newbury. Good sized car park at the back.
for Business Travellersby phil from cardiff
Posted 25-Aug-2013 on Hotels.com
room and food good
for Personal Eventby Angela from Stevenage
Great LocationPosted 23-Aug-2013 on Hotels.com
The hotel is in a fantastic location for getting around Newbury and only a 10 minute walk to the local railway station. The twin room we had was huge and had everything stated it would have. BUT it could do with some refurbishment. We didn't have any meals here but the dining room looked lovely. The staff were very pleasant and helpful.