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Reviews of Fortune Select JP Cosmos - Member ITC Hotel Group

4.5 out of 5
Fortune Select JP Cosmos - Member ITC Hotel Group
No 49 Cunningham Crescent Road, Behind Sigma Mall, Bengaluru, Karnataka

Reviews

7.6

Good

Rating 10 - Excellent. 33 out of 106 reviews" "
Rating 8 - Good. 39 out of 106 reviews" "
Rating 6 - Okay. 20 out of 106 reviews" "
Rating 4 - Poor. 7 out of 106 reviews" "
Rating 2 - Terrible. 7 out of 106 reviews" "

7.8/10

Cleanliness

7.6/10

Staff & service

8.4/10

Amenities

7.6/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Prabhudev

Stayed 3 nights in Feb 2024
Response from Front Office Manager on 8 Mar 2024
Dear Prabhudev, Namaskara From Fortune Select JP Cosmos!! Thank you for taking the time to rate our [product/service]. We appreciate your feedback and hope that you had a positive experience. If you have any specific comments or suggestions on how we can improve, please don't hesitate to reach out to us Regards,KumaresanFront Office Manager

10/10 Excellent

Jessica

Stayed 2 nights in Jan 2024

8/10 Good

Chirag

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Front Office Manager on 27 Feb 2024
Dear Chirag, Namaskara From Fortune Select JP Cosmos!! Thank you for taking the time to rate our [product/service]. We appreciate your feedback and hope that you had a positive experience. If you have any specific comments or suggestions on how we can improve, please don't hesitate to reach out to us Thanks & Regards,KumaresanFront Office Manager

10/10 Excellent

Ashwin

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well located, clean, quiet and with all amenities - the staff is extremely courteous and polite as well
Stayed 2 nights in Feb 2024
Response from Front Office Manager on 23 Feb 2024
Dear Ashwin, Namaskara From Fortune Select JP Cosmos!! We're thrilled to read your positive review! It's wonderful to hear that our location, cleanliness, and amenities met your needs and expectations. We always strive to create a peaceful environment, so we're glad you enjoyed the serenity during your stay. Feedback regarding our team is truly appreciated too. Their courteous and polite nature is something we take great pride in, so your compliment will be passed along. Thank you for choosing us and we look forward to welcoming you back on your next trip. Regards,KumaresanFront Office Manager

8/10 Good

Dinesh

Liked: Staff & service, room comfort
Centrally located hotel with decent facilities
Centrally located hotel with great service. Rooms are a bit dated. However, the bed is comfortable and room is well equipped. A basic gym but functional.
Stayed 2 nights in Jan 2024
Response from Front Office Manager on 19 Jan 2024
Dear Dinesh, Namaskara From Fortune Select JP Cosmos!! We are delighted to understand from your feedback that our hotel's centralized location and service was highly valuable for your stay. It's also wonderful that you found the bed comfortable and well-equipped. We value your opinions about room decor and appearance. We continually prioritize and evaluate updates and renovations, which indeed includes rooms. We attend to provide a harmonious balance between our hotel's character and the required modern amenities. We are also glad to know you found the gym functional though basic. We are striving to see how we can better our standards in all areas and your inputs will definitely help us on this path. Never hesitate to share any suggestions or insights during your next stay. We are always ready for feedback to improve our guests' experiences. We look forward to serving you in the future. Best Regards,KumaresanFront Office Manager.

10/10 Excellent

Pedro

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great value for money hotel in an excellent location. Terrific staff and service.
Stayed 1 night in Jan 2024
Response from Front Office Manager on 16 Jan 2024
Dear Pedro, Namaskara From Fortune Select JP Cosmos!! We're delighted to hear that you found our hotel to be of great value and in an excellent location. It's little things like this that can make a stay memorable. We are extremely lucky to have such a fantastic team here who strive to provide exceptional service to our guests. We understand how important it is to create a hospitable atmosphere for our guests and we're glad to know we succeeded. Always a pleasure to serve you and we hope to welcome you back soon. Best Regards,KumaresanFront Office Manager.

8/10 Good

Tenga

Travelled with partner
Liked: Cleanliness
Nothing much to say. Was tolerable at best. Nothing special. Supposedly a 4 star hotel but felt more nearto a 3star. Staff seemed new and in training.
Stayed 2 nights in Oct 2023
Response from General Manager on 16 Oct 2023
Dear Valued Guest,On behalf of the management of Fortune Select JP Cosmos, Bengaluru, I would like to thank you for staying with us.At Fortune Select JP Cosmos, Bengaluru we strive to ensure that every guest is provided with the best possible service and attention.Personally, I wish to stress that we are very grateful for your feedback, I hope you will give us another chance to prove you, that what you have experienced during your recent stay is not our normal service levels at Fortune Select JP Cosmos, Bengaluru.In the meantime, once again, I assure you to exceed your expectation in your next visit. Looking forward to welcome you.Thank you,Bappa BhattacharjeeGeneral ManagerThanks & Regards,

10/10 Excellent

steven

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent choice
Stayed 2 nights in Sep 2023

10/10 Excellent

Sebastian

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Found to be very good property, well maintained, courteous staff and fairly priced
Stayed 1 night in Mar 2023

10/10 Excellent

Anita

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
AMAZING ZING stay
It was a good stay for this trip, food and service was amazing..kudos to the hospitality team there ....
Stayed 1 night in Aug 2021
Response from Vikas on 9 Aug 2021
Dear Madam, Thank you for sharing your Valuable feedback. We will share your kind words with our team. And hope to see you again.

10/10 Excellent

Manish Kumar

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Simply the best
Warm, cozy & comfortable stay as always, with amazing hospitality and mouth watering food options.
Stayed 5 nights in Dec 2020
Response from Vishnu Kumar on 26 Dec 2020
Dear Mr. Manish, Namaskara!!! Thank you for sharing your valuable feedback and we are glad to hear from you that you had a comfortable stay. Look forward to welcome you soon at Fortune Select JP cosmos, Bengaluru!!!

2/10 Terrible

GANESH

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2020
Response from Vishnu Kumar on 27 Oct 2020
Dear Mr. Ganesh, Namaskara!!! Thank you for sharing your valuable feedback and we are glad to know that your expectations were met during your stay. Look forward to welcome you back soon at Fortune Select JP Cosmos, Bengaluru!!!

6/10 Okay

Prabhakaran

Business traveller
Good stay
Good stay , old property need upgradation
Stayed 2 nights in Nov 2019
Response from Vishnu Kumar on 10 Nov 2019
Dear Mr. Prabhakaran, Namaste!!! Thank you for sharing your valuable feedback and we are glad to know that you had a good stay. Also noted your comment on property up-gradation which will look into it to make it better. Look forward to welcoming you back soon at Fortune Select JP Cosmos, Bengaluru!!!

8/10 Good

KrishnaKumar, Wilmington Delaware.

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast service was really a big plus. The staff members were very friendly and helpful.
Stayed 2 nights in Sep 2019
Response from Vishnu Kumar on 31 Oct 2019
Dear Mr. Krishna, Namaste!!! Thank you for sharing your valuable feedback and we are glad to know that you had a comfortable stay. Your positive feedback will keep us motivated to serve even better with our standards. Look forward to welcoming you back soon at Fortune Select JP Cosmos, Bengaluru!!@

8/10 Good

Y. k. sinduri

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room was good. Breakfast was simple. Didn't stay for too long but was happy overall
Stayed 1 night in Sep 2019
Response from Vishnu Kumar on 31 Oct 2019
Dear Sinduri, Namaste!!! Thank you for sharing your valuable feedback and we are glad to know that you had a comfortable stay. Your positive feedback will help keep us motivated. Look forward to welcoming you back soon at Fortune Select JP Cosmos, Bengaluru!!!

10/10 Excellent

Verified traveller

Stayed 3 nights in Sep 2019
Response from Vishnu Kumar on 31 Oct 2019
Dear guest, Namaste!!! Thank you for sharing your valuable feedback and we are glad to know that you had a comfortable stay. Your positive feedback will help us to keep us motivated. Look forward to welcoming you back at Fortune Select JP Cosmos, Bengaluru!!!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Apr 2019
Response from Balaji M on 31 May 2019
Dear Guest, We sincerely thank you for your feedback & stay experience with us, we look forward to welcoming you soon.

4/10 Poor

sanjay

Disliked: Cleanliness, property conditions & facilities, room comfort
Dilapidated hotel
Dilapidated Hotel - everything from the room to the bathroom is dilapidated. No upkeep or maintenance. Even breakfast is below average.
Stayed 1 night in Apr 2019
Response from Balaji M on 31 May 2019
Dear Guest, We thank you for your feedback, at the same time we regret for your overall stay experience, we assure that the same will not be repeated in the future.

8/10 Good

Prabhakaran

Liked: Cleanliness, room comfort
Value for Money
Value for Money spacious rooms , Good Breakfast
Stayed 1 night in Jan 2019

2/10 Terrible

Verified traveller

Liked: Staff & service
Disliked: Cleanliness
Toilet needs improvement in respect if ckealiness and appearence.
Stayed 1 night in Nov 2018

8/10 Good

Jamuna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2018

10/10 Excellent

Manish

Amazing hospitality
Very pleasant and comfortable stay, friendly staff. Do look for F&B manager Manjunath and feel the difference. he knows how to tickle your taste buds.
Stayed 5 nights in Sep 2018

8/10 Good

Jitender

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Business Hotel
I was on a business trip. The hotel is in a good location and has good shopping areas around. The rooftop restaurant is a good to enjoy your evening in the climate of Bangaluru
Stayed 2 nights in Mar 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel in convenient location
Comfortable room (got a free upgrade to the club room). Breakfast was pretty good, though they didn't have idli out yet at 7:30am. In room dining was also good, and the staff were all friendly. Fitness center is well maintained. Would stay here again.
Stayed 2 nights in Mar 2018

8/10 Good

Dhruv

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jan 2018

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
The amenity supply is poor. Responce from hotel staff is slow. I recommend this hotel for weekend stay but not for time chasing business stay.
Stayed 5 nights in Oct 2017

10/10 Excellent

sivakumar, hyderabaf

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel
Good location and comfortable stay. BreKfast was good . Excellent

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Ganesh , Hyderabad

Liked: Property conditions & facilities
Disliked: Cleanliness
Convenient hotel for CBD.
Nice Hotel. In room dining arrives late. Could do with better bath towels, cleaning, etc. The towels looked shabby & there was only one of them.

6/10 Okay

Avantika

Liked: Staff & service, room comfort

6/10 Okay

dhaivat, mumbai

Liked: Room comfort
Stay was good , wifi was not working and no assistance after complaint...also wash room drainage was all blocked...b/f was good..reception checkin-check out was good...

10/10 Excellent

Aniket

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

sharif , bahrain

Liked: Staff & service, property conditions & facilities, room comfort
staff very friendly and helpful. Price is very convenient . Location is excellent . Dining is good .

8/10 Good

sushmita

Liked: Cleanliness, room comfort

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrible showed club room on the photo but was something else when went there. Poor service Cable was disconnected most times.

10/10 Excellent

vijay d selvam, chennai

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
billing amount
the stay was pleasant and comfortable , I booked through hotels. com , there I was given the amount to be paid to hotel was 9500 but I was charged 12000 . well I am not sure where the problem is . kindly look in to it .

6/10 Okay

Vishwas, PUNE

Airconditioning was very bad. No tempreture control. Tv refused to work.

6/10 Okay

ARUN KUMAR, Mumbai

Liked: Staff & service
Hotel location was good
I like your Zodiac Coffee Shop where I enjoyed with the breakfast and buffet dinner. The food was very good. A lot of improvement required at the service from Receptionist. I visited thrice for some help for TV operation

10/10 Excellent

Yogesh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Ajit Wankhede, Delhi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel. Value for money. Excellent food.
Service good. Location perfect. Club rooms are really awesome.

4/10 Poor

Verified traveller

Liked: Cleanliness, room comfort
Disliked: Staff & service
Hotel Taxi service management is not professional.
For 2 out of 3 days, Taxi never came on time inspite of repeated reminder at the reception. (Driver however was excellent). I believe, the hotel is trying to accommodate more trips with less number of vehicles. Also for the first day of local travel, an arbitrary increase of Rs. 1000 was put just for 1 1/2 extra travel and without any prior discussion. Upon my complaint, no logical consideration was made. I had lodged a complaint with the acting general manager (29th. October morning) about my above experience, however no action except a simple regret and a promise to take care for future travel.

6/10 Okay

Puneet, ghaziabad

Liked: Cleanliness, room comfort
nice stay
good people , nice food ... A little costly ...

10/10 Excellent

Shravan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Haricharan, Chennai

Disliked: Cleanliness, property conditions & facilities
decent stay
Bangalore city has become intolerable because of the traffic and the polluted air. Therefore the time spent inside the hotel was my solace. Its in a central location and has good amenities. The staff were courteous enough and Got me an upgrade. Room service Food was good and had good options.

6/10 Okay

Verified traveller

Liked: Staff & service, room comfort
Disliked: Cleanliness
The room was good but the towels and and linen were not clean even after asking for them to be changed.

10/10 Excellent

lalit, bangalore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel Stay
Good Place to stay, located in CBD, but away from noise and traffic!

8/10 Good

Ajit, Delhi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Rewarding stay
Good ambience.

6/10 Okay

business travel

Liked: Cleanliness, staff & service
Could be better
There were no towels in the bathroom..didn't expect this from a ITC hotel.. Indian food is great though in the rooftop restaurant.

8/10 Good

Arivalagan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall good
Good